Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10552146November 13, 2013
ELECTRICAL SYSTEM, ENGINE
WHEN ATTEMPTING TO START THE CAR IT WILL JUST CRANK WITHOUT FIRING UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551975November 12, 2013
FUEL SYSTEM, GASOLINE
SEVERAL HOURS AFTER PARKING THE VEHICLE I NOTICED A SOUND LIKE A SMALL MOTOR OR FAN COMING FROM UNDER THE VEHICLE. I TRIED EVERYTHING TO GET IT TO STOP THEN LOOKED AT THE FUSES LIST AND SINCE THE NOISE WAS COMING FROM NEAR THE FUEL PUMP I TOUCHED THE FUEL PUMP FUSE. THE SOUND STOPPED EVEN THOUGH I HAD NOT REMOVED THE FUSE. THE VEHICLE WAS NOT ABLE TO START AFTER THAT. THE DEALER HAS TOLD ME THAT JEEP HAS A PROBLEM WITH THEIR "TOTALLY INTEGRATED POWER MODULE" JEEP'S CASE NUMBER [XXX] AND THAT THEY HAVE PRODUCED A WORK AROUND ELECTRONIC PATCH TO BY PASS THE INTEGRATED POWER MODULE! I BELIEVE THIS IS VERY DANGEROUS BECAUSE A BY PASS TO A HOT WIRED FUEL PUMP IS A FORMULA FOR A DISASTER. THERE MAY BE SOFTWARE THAT IS SUPPOSED TO CUT OFF FUEL IN AN ACCIDENT ETC IN THE COMPUTER MODULE? SINCE THE PROBLEM RESULTS IN THE FUEL PUMP CONTINUOUSLY RUNNING MANY THINGS COULD GO WRONG. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551997November 12, 2013
ENGINE, ELECTRICAL SYSTEM
THE TIPM (TOTALLY INTEGRATED POWER MODULE) IS ON BACK ORDER AND NOW CHRYSLER IS SAYING ITS BACKORDERED TO JANUARY 14, 2014. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551248November 7, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT ATTEMPTED TO START THE VEHICLE SEVERAL TIMES BEFORE IT FINALLY DID SO. THE CONTACT ALSO MENTIONED THAT THE BATTERY WAS BEING DRAINED SO THE FUEL PUMP FUSE HAD TO BE DISCONNECTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE PASSIVE ENTRY MODULE NEEDED TO BE FLASHED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THE TOTAL INTEGRATED PROGRAMMING MODULE NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551462November 7, 2013
ELECTRICAL SYSTEM
THE JEEP HAS A FAULTY TIPM WHICH CONTROLS THE WHOLE CAR. IT WOULD NOT START JUST TURNS OVER. I HAD IT TOWED IN FOR REPAIR AND THEY TOLD ME IT WAS SOMETHING OTHER THAN THE TIPM. AND THAT THEY HAD FIXED IT. IT HAS HAPPENED MANY TIMES SINCE AND THEY KEEP SAYING THEY FIXED IT OR THAT THEY CANT FIND ANYTHING WRONG BECAUSE IT WORKS WHEN ITS AT THE SHOP. NOW I HAVE IT IN FOR THE SAME PROBLEM AND THEY ADMIT ITS THE TIPM. THE CAR IS NO LONGER UNDER WARRANTY AND I HAVE TO PAY FOR IT. THE PROBLEM IS THEIR ARE NO REPLACEMENT TIPMS BECAUSE THE HOLE NATION IS HAVING THIS PROBLEM AND THEY DON'T KNOW HOW TO CORRECT THE TIPMS. THEY HAVE TOLD ME THEY DON'T KNOW WHEN THEY WILL BE ABLE TO MAKE NEW TIPMS THAT WORK PROPERLY. SOME PEOPLE HAVE HAD THEIR JEEPS TURN OFF WHILE DRIVING, OTHERS HAVE HAD IT TURN ON WHILE IT SITS IN THE GARAGE. THIS IS SO DANGEROUS SOMETHING HAS TO BE DONE. PLEASE HELP US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551202November 6, 2013
ELECTRICAL SYSTEM
THE VEHICLE HAD BEEN EXPERIENCING INTERMITTENT PROBLEMS WITH FAILING TO START FOR APPROXIMATELY TWO WEEKS PRIOR TO THE VEHICLE STALLING WHILE IN MOTION WHILE WE WERE TAKING IT IN TO BE FIXED. THE TIPM WAS DIAGNOSED TO BE FAULTY AND NEEDED TO BE REPLACED FOR A PRICE OF MORE THAN $1000. THE VEHICLE IS OUT OF WARRANTY, BUT THIS PART IS ONLY AVAILABLE FROM A DEALERSHIP AND NEEDS PROGRAMMING TO FUNCTION PROPERLY. THE CONSEQUENCES COULD BE SEVERE IF THE VEHICLE DIES AT THE WRONG TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550932November 5, 2013
POWER TRAIN
DROVE VEHICLE ON THE BEACH CAPE HATTERAS NC. FROM RAMP 44 TO CAPE POINT ABOUT 1 1/2 MILE.VEHICLE GOT STUCK I BACKED UP AND PULLED FORWARD 2 TIMES VERY GENTLY. ON THE THIRD TRY SOMEONE YELLED YOU ARE ON FIRE. THE TRANSMISSION HAD OVERHEATED AN SET THE VEHICLE ON FIRE. CHRYSLER SAYS I ABUSED THE VEHICLE. I HAVE DRIVEN ON THIS BEACH 40 YEARS WITH VARIOUS VEHICLES. NEVER HAD A PROBLEM. THIS JEEP IS 4 WHEEL DRIVE WITH A SAND MODE. IF THESE VEHICLES CAN HEAT UP THIS QUICK WITH NO WARNING THEY ARE A SAFETY PROBLEM. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10551021November 5, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
VEHICLE CRANKING LONG BEFORE STARTING, DEALER DIAGNOSTIC WAS TIPM, JEEP WAS CONTACTED THEY AGREED THEY HAS ISSUES WITH PART MENTIONED AND AGREED IN PROVIDE PART W/$100 DEDUCTIBLE, I STILL PAID FOR THE CRANKING SENSOR AND LABOR, NEW TIPM CREATED MORE ELECTRICAL PROBLEMS. WHEN TURNING SIGNAL WAS ACTIVATED FOG LIGHTS WERE BLINKING BUT NOT THE TURNING LIGHTS, TAKEN BACK TO DEALER THEY TEMPORARY FIX THE PROBLEM UNTIL JEEP RELEASES THE NEW UPDATE IN AT LEAST 2 MONTHS, AFTER THEY FIXED THE TURNING LIGHTS ANOTHER ISSUED RESULTED, NOW THE STOP TAIL BRAKE LIGHTS DON'T TURN ON IF IGNITION SWITCH IS NOT IN ON POSITION AND SOMETIMES EVEN WITH THE ENGINE RUNNING , OR IF ENGINE IS NOT RUNNING. THIS ISSUE CONCERNS ME A LOT, SINCE THIS IS VERY CRITICAL IF DRIVING ON HIGHWAY AND ENGINE STOP WORKING HOW I WILL LET THE VEHICLES BEHIND ME THAT I HAVE AN EMERGENCY AND I'M STEPPING ON THE BRAKES,LIGHTS WILL NOT TURN ON. ARE YOU PEOPLE FROM NHTSA WAITING UNTIL FATALITIES HAPPEN TO FORCE JEEP TO MAKE A RECALL AND FIX THE PROBLEMS.? THERE ARE THOUSANDS OF VEHICLES WITH FAILURES RELATED TO THIS TIPM , PLEASE PREVENT PEOPLE DIE IN CRASHES FOR THIS ISSUE AND DO SOMETHING ABOUT IT. NOW MY CAR IS IN THE DEALER AGAIN BECAUSE THEY CAN PROPERLY FIX IT, AND ALL RELATED TO THIS NEW TIPM. THESE CORPORATION WAS ALREADY BAILOUT WITH OUR TAX MONEY, NOW THEY ARE PASSING THE COST OF REPAIRS TO PEOPLE WHO PURCHASED A DEFECTIVE PRODUCT, IT IS VERY SUSPICIOUS THAT ALL OF THE TIPM WENT BAD, BETWEEN 50,000 AND 60,000 MILES JUST AFTER WARRANTY HAS EXPIRED...PLEASE DO SOMETHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550542November 1, 2013
ELECTRICAL SYSTEM
MY VEHICLE WAS HARD CRANKING IN THE MORNING. AFTER REPLACING THE BATTERY, BEING STRANDED NUMEROUS TIMES, AND TAKING TO MULTIPLE MECHANICS INCLUDING THE DEALER THE ISSUE WAS A MALFUNCTION OF THE TOTALLY INTEGRATED POWER MODULE (TIPM). THIS PARTICULAR PIECE IS ON NATIONAL BACK ORDER. THERE IS A SHORTAGE OF OVER 25,000 IN THE NATION ACCORDING TO THE LOCAL JEEP DEALER PARTS DEPARTMENT. JEEP IS DOING NOTHING ABOUT IT. I AM PRETTY SURE I AM NOT THE ONLY PERSON THAT HAS MADE THIS COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550560November 1, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT THE TOTALLY INTEGRATED PROGRAMMING MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550282October 30, 2013
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE WILL NOT START USING KEY FOB OR PUSH BUTTON START. VEHICLE CRANKS FOR 5 TO 10 SECONDS AND THEN SHUTS DOWN. DEALERSHIP DIAGNOSED PROBLEM AS A BAD TIPM (TOTALLY INTEGRATED POWER MODULE), A COMMON PROBLEM NATIONWIDE. PARTS AND LABOR TO REPLACE THE TIPM IS $1200. CHRYSLER/JEEP AT 800-247-9753 STATED THEY WOULD NOT ASSIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549987October 29, 2013
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
2011 JEEP CHEROKEE SHOWING SYMPTOMS OF SAME WIDE SPREAD PROBLEM WITH STARTING ISSUE. VEHICLE CRANKS OVER BUT DOES NOT START. MUST ATTEMPT NUMEROUS TIMES UNTIL STARTED. WHILE DRIVING, IF VEHICLE DIES ALL LOSS OF POWER STEERING AND BRAKES IS LOST AND IS A HUGE SAFETY CONCERN. MY VEHICLE HAS 40K+ MILES AND PROBLEM SEEMS TO BE PERVASIVE PROBLEM THROUGHOUT MODEL YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549816October 28, 2013
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY 2011 GRAND CHEROKEE OVERLAND HAS AN INTERMITTENT STARTING PROBLEM. NOT ALWAYS, BUT A COUPLE OF TIMES A DAY, IT WILL NOT START THE FIRST TIME, IT CRANKS AND CRANKS BUT DOESN'T START, THIS LAST FOR 10 SECS APPROX THEN SHUTS OFF, THIS MIGHT LAST ANYWHERE FROM 1 TO 4 ATTEMPTS, THEN WILL START RIGHT UP. SOMETIMES IT WILL START AND THEN FADE OUT, LIKE OUT OF GAS. OVER THE WEEKEND THE TIME BETWEEN STARTS WAS MORE LENGTHY AND AT ONE POINT IT SHUT OFF AND DRIFTED INTO AN INTERSECTION. JEEP IS "LOOKING INTO THE SITUATION" WHICH ACCORDING TO THE INTERNET IS WIDESPREAD. I WAS TOLD A RECALL WILL NOT OCCUR SINCE ITS NOT A SAFETY ISSUE. I WAS STRANDED AT A REST STOP IN RURAL PENNSYLVANIA AT 11:30 PM OVER THE WEEKEND, I THINK THAT'S A SAFETY CONCERN. MY COSTS ASSOCIATED WITH THIS ISSUE WILL EXCEED $2000K AND DEALERSHIPS ARE ONLY ALOUD TO ORDER ONE PART A WEEK SINCE ITS ON NATIONAL BACK ORDER. ANY TIME A NEW VEHICLE THAT IS WELL MAINTAINED STRANDS YOU OR STALLS AND DRIFTS INTO AN INTERSECTION, ITS A CONCERN. THE ISSUE IS RANDOM AND CAN BE UNEXPECTED. PLEASE INVESTIGATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549630October 26, 2013
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MY VEHICLE IS HAVING TROUBLE STARTING AND MY FUEL PUMP CONTINUES TO PUMP AFTER THE VEHICLE IS OFF WHICH IS KILLING MY BATTERY. I'VE ONLY HAD THE CAR FOR A YEAR AND ITS ONLY TWO YEARS OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549574October 25, 2013
ELECTRICAL SYSTEM
THE CAR HAS HAD INTERMITTENT LONG CRANKING TIME FOR ALMOST THE PAST YEAR AND RECENTLY THE FUEL PUMP WOULD KEEP RUNNING AFTER THE CAR WAS TURNED OFF .I WOULD REMOVE THE FUEL PUMP FUSE TO SAVE THE CARS BATTERY.I WAS TOLD THE PROBLEM WAS WITH THE TOTAL INTEGRATED POWER MODULE OR TIPM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549314October 24, 2013
FUEL SYSTEM, GASOLINE, ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING THE VEHICLE STOPPED DEAD. IT WOULD NOT RESTART. HAD IT TOWED TO LOCAL DEALER. THE TIPM (TOTAL INTEGRATED POWER MODULE) AND BOTH FUEL PUMPS WERE OUT! PART WAS BACK ORDERED FOR A MONTH. I WAS WITHOUT MY VEHICLE ALMOST 4 WEEKS. DROVE IT TWO DAYS ON A TRIP AND THE CONSTANT VELOCITY JOINT WENT OUT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549366October 24, 2013
ELECTRICAL SYSTEM
DURING THE SUMMER I WAS HAVING TROUBLE STARTING MY JEEP. BY 8/26/2013 IT WOULD NOT START AT ALL. I SCHEDULED AN APPOINTMENT AT THE LOCAL JEEP DEALER TO FIX THE PROBLEM. I TOOK THE JEEP IN AT THE FIRST AVAILABLE TIME, 9/9/2013. WITHIN TWO DAYS THEY DIAGNOSED THE PROBLEM AS BEING THE TIPM UNIT. THEY TOLD ME THAT THE UNIT WAS NOT AVAILABLE AND COULD NOT GIVE ME A TIME WHEN THE UNIT WOULD BE AVAILABLE. THE SERVICE PERSON AT THE DEALERSHIP TOLD ME TO CONTACT JEEP DIRECTLY REGARDING THE PART. I WAS ALSO TOLD THAT THE REPAIR COST FOR THE TIPM UNIT WOULD COST ME $1,050. WHEN I CONTACTED A JEEP CUSTOMER SERVICE REPRESENTATIVE ON 9/13/2013 I WAS TOLD THE PART WAS ON EXTREME BACKORDER AND IT WOULD NOT BE A WARRANTY ITEM. THE DEFECTIVE PART CAME INTO THE DEALERSHIP ON APPROXIMATELY 10/18/2013. I WAS WITHOUT A RUNNING VEHICLE FOR 7 WEEKS. THE DEALERSHIP AND JEEP SAID THAT BECAUSE I WAS OUTSIDE MY WARRANTY ON MILEAGE ONLY THAT THEY WOULD NOT WARRANTY THE PART. THE WARRANTY FOR THE VEHICLE IS A 3 YEAR/36,000 MILE. THE MILEAGE ON THE VEHICLE IS 68,491. SO I AM OVER THE WARRANTY ON MILEAGE BUT UNDER THE WARRANTY FOR YEARS. IN TALKING WITH THE SERVICE REPS THEY TOLD ME THAT THIS PROBLEM HAS OCCURRED IN CARS WELL UNDER THE 36,000 MILE THRESHOLD AND THEY COVERED THE PART UNDER WARRANTY. THE PROBLEM WITH THE PART IS NOT A RESULT OF MILEAGE, BUT A RESULT OF POOR DESIGNED OR BAD MANUFACTURING AND SHOULD BE COVERED UNDER THE WARRANTY OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549374October 24, 2013
ELECTRICAL SYSTEM
AT FIRST WOULD NOT GET ANY RESPONSE WHEN THE START BUTTON WAS DEPRESSED, THIS WOULD HAPPEN MOSTLY IN THE MORNING AND FEW TIMES DURING THE DAY (CHANGES OUT THE BATTERIES IN THE HANDSETS TWICE AND OF COURSE BLAMED THE WIFE THAT IT WAS HER!!!). THIS PAST FEW WEEKS (SINCE SEPT.) THE ENGINE WILL CRANK FOR A FEW SECONDS BUT WILL NOT START, THIS IS MOSTLY IN THE MORNING BUT HAS HAPPENED TO MY WIFE DURING THE DAY. IT HAS NOW STARTED TO LEAVE HERE STRANDED AND ONCE 'DIE' ON HER ON THE HWY!!! I DROVE THE GC TO OUR DEALER ( HAD TO RENT A CAR TO GET BACK HOME) AND AFTER A $110 SERVICE CHARGE WAS 'INFORMED' THAT IT WOULD NEED TO HAVE THE TIPM REPLACED AT A COST OF OVER $1300. AND WOULD HAVE TO WAIT 6-8 WEEKS AS THE TIPM IS ON BACK ORDER NATION WIDE BECAUSE OF SO MANY FAILURES!!!!! THE TECHNICIAN STATED THEY HAVE 24 ON BACKORDER. AND IF I HAD AN ISSUE TO CALL CHRYSLER!!! THIS IS CLEARLY A WIDE SPREAD DEFECTIVE CRITICAL COMPONENT (TIPM) THAT CAN FAIL AT ANYTIME (MULTIPLE TIMES!!!) AND DANGEROUS IF IT FAILS ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548958October 22, 2013
ELECTRICAL SYSTEM
UPON ATTEMPTING TO START THE VEHICLE, IT WILL CRANK BUT NOT TURN OVER TO START. MANAGED TO START THE VEHICLE AND DROVE DIRECTLY TO THE DEALERSHIP. DIAGNOSED WITH A SHORTED OUT TIPM (TOTALLY INTEGRATED POWER MODULE). PART IS CURRENTLY ON BACK ORDER DUE TO THE HIGH DEMAND FROM CHRYSLER ON THIS PART. I HAVE RESEARCHED AND DETERMINED THAT THERE A HUNDREDS IF NOT THOUSANDS OF JEEP OWNERS WHO ARE EXPERIENCING THE SAME PROBLEM. SINCE MY CAR IS OUT OF WARRANTY DEALERSHIP TELLS ME THAT IT IS ON ME TO PAY FOR THE PARTS AND LABOR TO FIX. UNACCEPTABLE. WITH THIS BEING SUCH A WIDESPREAD PROBLEM A RECALL SHOULD BE ISSUED AND CONSUMERS NOT BE FORCED TO PAY FOR A PART THAT IS CLEARLY FAILING NATIONWIDE. ALSO, SERVICE MANAGER AT BENCHMARK JEEP IN BIRMINGHAM, AL USED AN ANALOGY OF THE PART BEING A LIGHT BULB AND THAT IF YOU TURN ON A LIGHT BULB 100 TIMES IT MIGHT NOT TURN ON THE 101ST. WAY TO STAND BY YOUR PRODUCT!!! SOMETHING AS IMPORTANT AS THE CPU THAT RUNS YOUR CAR SHOULD WORK ALL THE TIME EVERY TIME. ALSO USED AN ANALOGY OF MY HOME COMPUTER CRASHING. ONLY PROBLEM IS I USE APPLE. THEY MAKE AN EXCELLENT PRODUCT AND STAND BY IT!! NEVER BUYING A JEEP AGAIN.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548672October 21, 2013
STRUCTURE:BODY, ELECTRICAL SYSTEM
BACK IN JUNE 2012 I BEGAN EXPERIENCING PROBLEMS WITH MY VEHICLE. THE VEHICLE WAS GIVING A HARD START AND STALLING WHILE DRIVING. THE VEHICLE HAS BEEN BACK AND FORTH TO THE DEALERSHIP FOR THESE PROBLEMS AND AS A RESULT THE HARD START IS THE ONLY THING THAT WAS FIXED. IN MAY 2013 THE DEALERSHIP INSTALLED A DEVICE CALLED THE STARMOBILE TO MONITOR THE VEHICLE TO SEE WHAT CAUSES THE VEHICLE TO SHUT DOWN. UPON TAKING IT OFF THEY TOLD ME THE DEVICE DID NOT READ HOWEVER, THE PROBLEM SEEMED TO BE FIXED. ABOUT 2 MONTHS LATER, IT CAME RIGHT BACK TO HAUNT ME THE VEHICLE BEGAN SHUTTING DOWN AGAIN. ON THE MORNING OF 10/21/13, THE VEHICLE SHUTDOWN AND CAUSE ME TO RUN IN THE BUSHES AS A RESULT. IF THIS WAS TO HAPPEN ON THE MAIN ROAD I WOULD END UP IN SOMEONE'S VEHICLE AND WOULD OF HAD TO PAY FOR REPAIRS FOR BOTH MY VEHICLE AND THE OTHER PERSON VEHICLE. HELP HELP HELP THAT'S ALL I AM ASKING FOR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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