Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10563153February 5, 2014
SERVICE BRAKES
I AM THE SECOND OWNER OF A 2011 JEEP GRAND CHEROKEE THAT AT THE TIME OF THE INCIDENT HAD UNDER 65K MILES BUT WAS JUST 1 MONTH OVER THE WARRANTY PERIOD. THE TEMPERATURE THE MORNING OF DEC 18, 2014 WAS COLD. I STARTED JEEP AND PROCEEDED TO REVERSE OUT OF DRIVEWAY AND PRESSED BRAKE AND HEARD A HISSING SOUND FROM UNDER THE WHEEL DASH. AFTER DRIVING FOR MAYBE 15 MINUTES THE HISSING STOPPED. THUS, EVERY MORNING THE HISSING WOULD HAPPEN AT FIRST START OF JEEP. ON CHRISTMAS DAY WHILE DRIVING ON EXPRESSWAY THE BRAKE LIGHT COMES ON. I PULL OVER TO CHECK FLUIDS AND FOUND FLUIDS WERE NOT LEAKING AND AT CAPACITY. PUMP MY BRAKES AND I NOTICE I STILL HAVE FUNCTION. I TAKE VEHICLE A DAY LATER TO A LOCAL MECHANIC AND WAS TOLD THEY DID NOT FIND A PROBLEM WITH VEHICLE BRAKES. ON JAN 20TH TOOK JEEP TO DEALER AND MECHANIC INDICATED ISSUE WAS POWER BRAKE BOOSTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562104January 29, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ONCE THE VEHICLE WAS IDLE, THE VEHICLE WOULD STALL IMMEDIATELY. AN INDEPENDENT MECHANIC DIAGNOSED THE FAILURE WHERE THEY STATED THAT THE TOTAL INTEGRATED POWER MODULE WAS CAUSING THE FAILURE. THE DEALER WAS CONTACTED AND UNWILLING TO REMEDY THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 14,225. THE VEHICLE WAS NOT REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562097January 29, 2014
SERVICE BRAKES
I WAS DRIVING ON 1/22/14 AND MY BRAKES WERE MAKING A LEAKING AIR SOUND WHEN ABRUPTLY IT STOPPED BRAKING NORMALLY. THE VEHICLE WAS SLOWING DOWN BUT IT TOOK ALOT LONGER TO FULLY STOP. I ENDED UP IN THE MIDDLE OF AN INTERSECTION AND ALMOST HIT A CAR BECAUSE I HAD NOT FULLY STOPPED BEFORE MY RED LIGHT. I IMMEDIATELY BROUGHT MY CAR IN FOR SERVICE SLOWLY TO BAY STATE JEEP IN NEWTON, MA, WHICH THEY CALLED ME PRETTY QUICKLY TO TELL ME THAT THE POWER BRAKE BOOSTER WAS BROKEN AND IT WAS ON BACKORDER. ITS 7 DAYS PAST AND THEY ARE STILL TELLING ME CHRYSLER HAS A NEGATIVE QUANTITY OF 89 NATIONWIDE ON BACKORDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561148January 23, 2014
SERVICE BRAKES
NOTICED A HISSING SOUND COMING FROM THE BRAKE PEDAL AREA DURING THE RECENT COLD WEATHER. THEN THE BRAKES WOULD NOT STOP THE JGC WELL DURING HEAVY BRAKE PEDAL DEPRESSION. MY MECHANIC DETERMINED IT WAS A BAD POWER BOOSTER AND SAID THEY WERE ON NATIONAL BACKORDER AT ALL THE LOCAL DEALERS. SEEMS MANY JEEP AND DURANGO OWNERS ARE HAVING SIMILAR ISSUES. A DANGEROUS PROBLEM THAT JEEP NEEDS TO ADDRESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560619January 20, 2014
ELECTRICAL SYSTEM, POWER TRAIN, FUEL SYSTEM, GASOLINE
VEHICLE REFUSED TO TURN OVER, SERVICE 4X4 AND ENGINE LIGHT ON. BROUGHT TO DEALER REPLACED FUEL PUMP. RETURNED TO ME WITH SERVICE 4X4 AND ENGINE LIGHT ON, SLID DOWN ON HILL NO 4 WHEEL DRIVE. RETURNED TO DEALER 4 WEEKS LATER TRANSFER CASE REPLACED CAR JUMP INTO 4 WHEEL LOW WHILE I WAS ON HIGHWAY ALMOST PUT ME THRU WINDSHIELD. BACK AT DEALER OVER 1 WEEK THE DO NOT KNOW THE PROBLEM AND STATED NO ONE ON THEIR COUNTRY WIDE DATABASE HAS THIS PROBLEM. I WAS TOLD TODAY THAT JEEP HEADQUARTERS WANTS ALL REPORTS SENT TO THEM TO ASSIST REPAIR. I PURCHASED THIS CAR USED IN OCTOBER AND HAVE NOT DRIVEN IT MORE THEN 1 WEEK. I HAVE A HUGE PAYMENT AND HUGE RENTAL BILLS I DID FILE A CASE WITH JEEP CUSTOMER BUT NO HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560700January 20, 2014
EQUIPMENT:ELECTRICAL, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
2011 JEEP GRAND CHEROKEE TIPM. ENGINE WONT START. HAVE SEEN NOTHING BUT COMPLAINTS ONLINE.SOMETHING NEEDS TO BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560281January 16, 2014
SERVICE BRAKES
I AM SECOND OWNER OF A 2011 JEEP GRAND CHEROKEE THAT AT THE TIME OF THE FOLLOWING INCIDENT HAD JUST UNDER 35K MILES BUT WAS 2 MONTHS OVER THE WARRANTY PERIOD. THE TEMPERATURE THE MORNING OF JAN 4, 2014 WAS BETWEEN -2 & -4 F. I STARTED JEEP AND PROCEEDED TO DRIVE TO END OF BLOCK. WHEN DEPRESSING AND/OR RELEASING BRAKE I HEARD AN AIR LEAK FROM UNDER THE DASH. I RETURNED HOME AND PARKED THE CAR. THE NEXT DAY THE OUTSIDE TEMPERATURE HAD GONE ABOVE 5 DEGREES F. THE CAR NO LONGER MADE THE AIR LEAK SOUND. I DROPPED VEHICLE OFF EVENING OF JAN 6 TO LOCAL MECHANIC. TEMPERATURE ON JAN 7 DROPPED TO 5 F. MECHANIC INDICATED AIR LEAK CONDITION WAS NOTED AND INDICATED ISSUE WAS POWER BRAKE BOOSTER. THEY SUGGESTED I CONTACT JEEP TO SEE IF THEY WOULD MAKE REPAIRS. I HAD DISCUSSIONS WITH CHRYSLER/JEEP AND JEEP DEALER ABOUT ISSUE. I DID NOT MENTION THAT I HAD TAKEN THE VEHICLE TO A MECHANIC. I ADVISED THEM THAT INDICATIONS WERE A BAD POWER BRAKE BOOSTER AND THAT I FELT THIS WAS A LATENT FAILURE THAT WOULD ONLY SHOW UP AT SUBFREEZING TEMPERATURES. CHRYSLER/JEEP INDICATED SINCE AUTO HAD 35K MILES BUT EXCEEDED 36 MONTHS, THE VEHICLE WAS NOT UNDER WARRANTY AND JEEP WOULD NOT DIAGNOSE OR COVER COST OF REPAIR WITHOUT ME PAYING. I HAD REPLACEMENT OF POWER BOOSTER DONE BY THE LOCAL MECHANIC ON JAN 15. THEY DETERMINED THERE WAS WATER IN THE BOOSTER. IT WAS THEIR DIAGNOSIS THAT THE BOOSTER HAD A LEAK THAT ALLOWED WATER TO ENTER. WHEN TEMPERATURE DROPPED TO THOSE NOTED, THE BOOSTER WOULD EXHIBIT AN AIR LEAK. I HAVE SUBSEQUENTLY SEARCHED THE CONDITION ON SEVERAL CHRYSLER VEHICLE INTERNET FORUMS AND HAVE FOUND THAT THIS BOOSTER FAILURE CONDITION IS DESCRIBED ALMOST IDENTICALLY TO WHAT I ENCOUNTERED. I HAVE A CONCERN THAT THIS IS A DESIGN ISSUE AND THE PROBLEM IS NOT DETECTABLE UNLESS THE TEMPERATURE DROPS BELOW A CERTAIN DEGREE. THIS COULD RESULT IN A POWER BRAKE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560100January 15, 2014
ELECTRICAL SYSTEM
THE VEHICLE RANDOMLY WILL NOT START UNTIL SEVERAL ATTEMPTS OF CRANKING ARE MADE. KEYLESS ENTER-N-GO WILL NOT WORK RANDOMLY. HORN WILL START HONKING RANDOMLY DURING STARTING PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559981January 14, 2014
ELECTRICAL SYSTEM
THE GRAND CHEROKEE WAS SITTING AT A RECONDITIONING STAGE AT MY DEALERSHIP WHILE WORKERS BEGAN TO SMELL SMOKE COMING FROM THE FRONT OF THE VEHICLE. A SMALL FIRE HAD BEGUN AT THE FUSE BOX. IMMEDIATELY, THE WORKERS EXTINGUISHED THE FIRE AND DISCONNECTED THE BATTERY TERMINALS. SOME FUSES WERE MELTED AND THE CONNECTIONS UNDERNEATH THE FUSE BOX WERE MELTED. THE FUSE BOX IS DAMAGED BEYOND REPAIR AND IT MAY NEED NEW HARNESSES. I'M CURRENTLY WORKING WITH CHRYSLER TO INVESTIGATE THE CAUSE AND THE NEXT STEP TO REPAIR. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10559531January 12, 2014
FUEL/PROPULSION SYSTEM
MY 2011 JEEP GC HAS BEEN EXPERIENCING STARTING ISSUES FOR THE LAST FEW MONTHS WHICH I ATTRIBUTED TO SOME FORM OF FUEL DELIVERY ISSUE. AFTER PUTTING IN A HIGHER OCTANE GAS AND FUEL CLEANER I THOUGHT I HAD REMEDIED THE ISSUE. HOWEVER, RECENTLY THE START UP ISSUE BECAME SO PREVALENT SO I HAD TO TAKE MY VEHICLE TO THE DEALER FOR DIAGNOSIS. THE DEALER INDICATED THE CAUSE WAS A DEFECTIVE TOTALLY INTEGRATED POWER MODULE (TIPM). AFTER PAYING FOR THE SERVICE TO REPLACE THE TIPM I WENT ONLINE TO BETTER UNDERSTAND THE PROBLEM. IN DOING SO I DISCOVERED MULTIPLE OTHER JEEP OWNERS ARE EXPERINCING THE SAME ISSUE. BASED ON MY READING OF THE COMPLAINTS JEEP SHOULD BE HANDLING THE DEFECTIVE TIPM AS A RECALL ISSUE DUE TO INSTALLING THE FAULTY PRODUCT DURING THE PRODUCTION OF THE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559401January 10, 2014
SERVICE BRAKES
WHILE TRAVELING AT NORMAL HIGHWAY SPEED SLOWED DOWNED TO EXIT HIGHWAY AND WHEN I WENT TO STOP TO PAY TOLL BRAKE PEDAL BECAME HARD AS A ROCK AND CAR WOULD NOT STOP. I RELEASED PRESSURE FROM PEDAL AND TRIED TO PUMP BRAKES AND GOT CAR TO STOP, ABS SYSTEM DID NOT ACTIVATE AND NO WARNING LIGHTS WERE ACTIVATED!!!!! WHEN I TOOK CAR TO SERVICE STATION I WAS INFORMED THE POWER BOOSTER FOR THE BRAKES HAD BLOWN. AND THE DEALER INFORMED THE SERVICE STATION THERE ARE -7 ON THE NORTH EASTERN REGION AND THE COLD WEATHER HAS CAUSED THIS PART TO BLOW OUT!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559129January 9, 2014
ELECTRICAL SYSTEM
I HAVE A 2011 JEEP GRAND CHEROKEE I HAVE BEEN EXPERIENCING PROBLEMS WITH MY TRUCK STALLING WHILE ON THE ROAD AND PROBLEMS WITH IT TURNING ON. AT TIMES I WOULD NOT HEAR MY FUEL PUMP TURN ON AND EVEN WHEN I WOULD HEAR IT RUN MY TRUCK WOULD STILL FAIL TO COMPLETELY TURN ON. MY VEHICLE HAS HAD THIS PROBLEM FOR A YEAR OR SO. I HAD EXPERIENCED THIS PROBLEM IN THE PAST WITH THE STALLING AND UPON TAKING IT TO THE DEALER SHIP I WAS TOLD THAT THEY COULD NOT DUPLICATE THE PROBLEM AND THAT MY VEHICLE WAS FINE. SEVERAL MONTHS LATER MY VEHICLE CONTINUED TO HAVE THE SAME ISSUE BUT SINCE THE DEALERSHIP INFORMED ME THAT THIS WAS NORMAL I CONTINUED ON. NONE THE LESS A FEW DAYS AGO I EXPERIENCED A PROBLEM AT WORK WHERE MY TRUCK DID NOT TURN ON. LUCKILY AFTER 4 HOURS OF ATTEMPTING TO TURN IT ON IT FINALLY DID I DROVE IT HOME THE NEXT DAY IN THE MORNING IT DID NOT START UP AGAIN. I HAD TO HAVE IT TOWED TO THE DEALERSHIP THEY INFORMED ME THAT IT WAS THE TIPM AND IT WAS COVERED UNDER THE EXTENDED WARRANTY THAT I HAD PURCHASED BUT I WOULD STILL HAVE TO PAY $100 FOR THE DEDUCTIBLE FOR THE WARRANTY. I AM BEYOND LIVID AND UPSET WITH THESE NEW FINDINGS THAT THIS IS A COMMON AND KNOWN ISSUE. MY WIFE AND MYSELF HAVE MATCHING 2011 JEEP GRAND CHEROKEE'S AND NOW I AM JUST WAITING FOR THE SAME THING TO HAPPEN TO HER! THIS IS RIDICULOUS!!! WHEN WILL THERE BE A RECALL!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558661January 6, 2014
ELECTRICAL SYSTEM
DUE TO A FAULTY TIPM THE CAR WILL RANDOMLY NOT START/STALL STRANDING THE DRIVER. IT HAS BEEN TO THE DEALERSHIP TWICE WITH NO RESOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558489January 4, 2014
ELECTRICAL SYSTEM, ENGINE
DRIVING ON INTERSTATE CHECK ENGINE LIGHT CAME ON. VEHICLE SHUTTERS AT STOP. SET APPOINTMENT FOR DEALER. DEALER TESTED SYSTEM. REPORT STATES MULTIPLE IN MULTIPLE MODULES , LOW VOLTAGE BATTERY FAILED TEST, MUST BE REPLACED. DEALER CHARGED FOR NEW BATTERY, AND MULTIPLE MODULE UPDATES. REPROGRAMMED PCM, TIPM, POWER LIFT GATE, WIRELESS CONTROL MODULE, AND FINAL DRIVE CONTROLLER. VEHICLE HAS BEEN OUT OF SHOP LESS THAN A WEEK. CHECK ENGINE LIGHT IS BACK ON MUST BE TAKEN IN FOR REPAIR AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558300January 3, 2014
ELECTRICAL SYSTEM
2011 JEEP CHEROKEE GRAND. I HAVE 50,000 MILES ON IT. IT HAS STALLED AND IS NOT CONSISTENTLY STARTING UP. TIPM HAS GONE BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557067December 23, 2013
ELECTRICAL SYSTEM
PURCHASED A 2011 JEEP GRAND CHEROKEE LAREDO 4X4 FROM MOORE AUTO SALES IN MOORE, OKLAHOMA ON NOV. 16, 2013 AND HAVE HAD PROBLEMS WITH IT SINCE THE 17TH. THE JEEP WAS HAVING TROUBLE STARTING AND IF IT DID START, THE FUEL PUMP WOULD RUN AFTER WE SHUT THE VEHICLE OFF. WOULD HAVE TO PULL THE FUSE TO THE FUEL PUMP TO TURN IT OFF, NOW AFTER A MONTH OF DEALING WITH THIS IS WILL NOT START AT ALL, IT WILL JUST TURN OVER. JEEP SAYS IT IS MOST LIKELY A FAULTY TIPM CORE, BUT THEY ARE BACK ORDERED TO WHO KNOWS WHEN! VERY FRUSTRATED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556366December 17, 2013
ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE TIPM HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556110December 15, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLINER CAUGHT FIRE, ORIGIN APPEARS TO BE NEAR PASSENGER VANITY MIRROR BASE. *TR.. UPDATED 08-20-14 *BF UPDATED 08/25/2014 *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10555561December 11, 2013
ELECTRICAL SYSTEM
I HAVE OWNED A 2011 JEEP GRAND CHEROKEE SINCE MAY OF THIS YEAR. THIS PAST WEEK MY WIFE BEGAN HAVE TROUBLE GETTING THE JEEP STARTED. YESTERDAY MORNING, IT TOOK HER 45 MINUTES TO GET THE JEEP STARTED. SHE LEFT WORK AROUND NOON TO RUN AN ERRAND AND ENDED UP STUCK IN A PARKING LOT IN FREEZING TEMPERATURES FOR OVER AN HOUR TRYING TO GET THE VEHICLE STARTED. ONLY AFTER I CALLED MY INSURANCE COMPANY FOR A TOW TRUCK, DID THE VEHICLE FINALLY START. SHE DROVE IT TO THE DEALERSHIP WHERE THEY DIAGNOSED A FAULTY TIPM. THE SERVICE REPRESENTATIVE THEN PROCEEDED TO TELL ME THAT IT WOULD BE A $1500 REPAIR. AFTER DOING SOME RESEARCH AND DISCOVERING THAT THIS IS A COMMON ISSUE WITH THIS MODEL YEAR I CALL JEEP COSTUMER SERVICE YESTERDAY AND AGAIN TODAY AND RECEIVED THE SAME ANSWER. THERE IS NOTHING THEY COULD DO TO HELP. THIS IS UNACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555772December 11, 2013
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE FAILS TO START MULTIPLE TIMES. TURNED OFF WHILE BACKING UP MULTIPLE TIMES. IT IS CURRENTLY ON A JEEP SERVICE DEALER, THEY INDICATED FAILURE ON THE "TIPM" MODULE. THE REPLACEMENT IS ON BACKORDER, WITH NO SPECIFIC DATE FOR ARRIVAL AND INSTALLATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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