Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10578855April 10, 2014
SERVICE BRAKES, STEERING, ENGINE
MY WIFE HAS HAD 3 SEPARATE ENCOUNTERS WHERE HER 2011 JEEP GRAND CHEROKEE OVERLAND HAS RANDOMLY POWERED DOWN, LOSING CAPABILITY TO OPERATE THE VEHICLE (NO BRAKES/STEERING) WHILE SHE WAS DRIVING THE VEHICLE. THE FIRST OCCASION HAPPENED IN NOVEMBER OF 2013, VEHICLE WAS STOPPED AT AN INTERSECTION AND LOST POWER. THE VEHICLE WAS PUT INTO PARK AND RE-STARTED WITH NO FURTHER ISSUE. WE DIDN'T REPORT THIS INCIDENT. THE SECOND EVENT HAPPENED ON APRIL 3, 2014, THE VEHICLE LOST POWER WHILE MY WIFE WAS DRIVING AT APPROX. 40 MPH. AGAIN, WHEN THE VEHICLE CAME TO A STOP SHE PUT IT INTO PARK AND RE-STARTED THE VEHICLE. WE CONTACTED THE LOCAL CHRYSLER DEALERSHIP ON APRIL 7 AND SET UP AN APPOINTMENT FOR APRIL 12. THE THIRD EVENT OCCURRED THIS MORNING, APRIL 10, 2014. THE VEHICLE SPEED IS DIFFICULT TO DETERMINE BUT MY WIFE WAS SLOWING DOWN TO MAKE A LEFT TURN ON A 50MPH ROAD. THERE WERE OTHER VEHICLES IN THE AREA THAT COULD HAVE CAUSED SERIOUS ACCIDENT, MAINLY A SCHOOL BUS WITH CHILDREN ON BOARD. AGAIN, THE VEHICLE HAD TO BE PUT INTO PARK AND RESTARTED. DIFFICULT TO DO ON THIS BUSY ROAD. I CONTACTED THE SAME DEALERSHIP AND EXPLAINED TO THEM WHAT HAD HAPPENED. THE DEALERSHIP MOVED UP MY APRIL 12 APPOINTMENT TO TODAY. SO FAR, THE DEALERSHIP HAS BEEN ACCOMMODATING. THEY PLAN TO RUN DIAGNOSTICS CHECKS TO DETERMINE CAUSE OF POWER FAILURE. ALSO, THERE ARE OTHER ELECTRICAL ISSUES PLAGUING THIS VEHICLE (POWER DOOR LOCKS NOT WORKING, DRIVERS SIDE SEAT HEATER NOT WORKING, KEY NOT BEING DETECTED). THIS VEHICLE HAS APPROX. 129,000 KMS ON THE ODOMETER AND WE BOUGHT IT PRIVATELY ABOUT 6 MONTHS AGO (APPROX. 105,000 KMS). I FELT THAT I SHOULD REPORT THIS ISSUE GIVEN THE RECENT ATTENTION TO SIMILAR ISSUES WITH GENERAL MOTORS (IGNITION SWITCH). IF NECESSARY, I CAN PROVIDE MORE DETAILS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577617April 5, 2014
SERVICE BRAKES
BRAKES ARE NOT PROPERLY WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576311April 1, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AS THE KEY BECAME STUCK IN THE IGNITION SWITCH. THE VEHICLE WAS TOWED TO THE DEALER, WHO REPLACED THE WIRELESS IGNITION CONTROL MODULE BUT THE FAILURE LATER RECURRED. THE CONTACT ALSO STATED THAT THE BRAKE, TRAC OFF AND THE TIRE PRESSURE WARNING LIGHTS ILLUMINATED AND THE GAUGES WOULD INTERMITTENTLY DISPLAY RANDOM NUMBERS. ADDITIONALLY, THE VEHICLE WOULD STALL SPORADICALLY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576140April 1, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
AFTER HAVING OCCASIONAL DIFFICULTIES STARTING THE CAR, MY PROBLEMS FINALLY REACHED A CLIMAX WHEN MY CAR SHUT OFF MID-DRIVE. JEEP HAS EXPLAINED THAT I HAVE FAULTY TIPM. I HAVE FOUND THROUGH ONLINE RESEARCH THAT THIS IS VERY COMMON. THESE FAILURES HAVE BEEN OCCURRING FOR YEARS, YET JEEP STILL INSTALLS THESE SAME TIPMS. I UNDERSTAND THERE IS A PENDING CLASS ACTION LAWSUIT, SUGGESTING THAT JEEP HAS KNOWN ABOUT THIS PROBLEM AND IGNORED IT, RATHER THAN IMPLEMENTING A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574842March 25, 2014
SERVICE BRAKES
VEHICLE FIRST EXHIBITED A HISSING NOISE WHENEVER THE CAR WAS FIRST STARTED AND BRAKES APPLIED FOR THE FIRST 5 MINUTES OF RUNNING. ON MULTIPLE OCCASIONS TRAVELING AT SPEEDS OF 10-40 MPH DID THE BRAKES EITHER DELAY OR NOT FULLY RESPOND. ON TWO OCCASIONS THIS ALMOST CAUSED AN ACCIDENT WHEN DRIVER WAS FORCED TO STOP SHORT. VERY DANGEROUS AND CONTEMPLATING WHETHER TO CONTACT A DEALERSHIP OR LOCAL MECHANIC. SEEMS LIKE A POPULAR ISSUE BUT LITTLE TO NOTHING DONE BY JEEP. THIS IS MY 2ND GRAND CHEROKEE, IF ISSUES LIKE THIS KEEP OCCURRING IT WILL CERTAINLY BE MY LAST. I AM THE SECOND OWNER, BOUGHT CAR AT JEEP DEALERSHIP AND IT HAS ABOUT 51K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574346March 24, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD ACCELERATE FROM ONE GEAR TO THE NEXT ON MULTIPLE OCCASIONS WITHOUT WARNING. THE CONTACT STATED THAT HE EXPERIENCED THE FAILURE MORE THAN FIFTEEN TIMES. THE CONTACT STATED THAT THE AUTOMATIC TRANSMISSION GEAR WOULD GO INTO A LOW GEAR WHEN HE DID NOT SHIFT THE VEHICLE INTO MANUAL. ADDITIONALLY, WHEN THE GEAR BOX WAS BUMPED, IT CHANGED GEARS AT RANDOM. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER MULTIPLE TIMES, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2000. UPDATED 05/12/14 MA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574448March 24, 2014
SERVICE BRAKES
MY 2011 JEEP GRAND CHEROKEE BRAKE BOOSTER FAILED. I AM GETTING A "HISSING" NOISE FROM THE BOOSTER AND MY BRAKING POWER HAS BEEN REDUCED. THE ISSUE STARTED DURING A REAL COLD SNAP IN THE NORTHEAST... NOT SURE IF THE DEFECT IS RELATED TO THIS COLD WEATHER OR NOT. AFTER CALLING MY DEALERSHIP, IT APPEARS THAT THE BOOSTERS ARE ON BACKORDER FROM AN OVERWHELMING NEED TO HAVE THIS PART REPLACED. IT SEEMS THAT A LOT OF OTHER PEOPLE HAVE HAD THIS PROBLEM DURING THIS COLD WINTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574162March 22, 2014
SERVICE BRAKES
MY BRAKE BOOSTER BLEW. NOW AWAITING BRAKE BOOSTER AND BRAKE MASTER CYLINDER. MY JEEP IS STILL IN DEALERSHIP GARAGE. JEEP LIAISON IS NOW TELLING ME APRIL 2 IS DELIVERY DATE OF PARTS, THIS DATE SEEMS TO CHANGE WEEKLY. STATING THIS IS MANUFACTURER'S DATE OF (OUT OF STOCK PARTS) DELIVERY TO DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573496March 19, 2014
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
BOUGHT A USED JEEP GRAND CHEROKEE 2011 W/ 19K MILES ON IT (IT WAS LEASED BEFORE). FIRST INCIDENT HAPPENED WITH 30K MILES ON IT. VEHICLE WOULD TURN OVER A LITTLE BIT BUT WOULD NOT START. DEALERSHIP SAID FUEL PUMP WAS BAD, RUNNING AFTER VEHICLE TURNED OF THEN DIDN'T GET POWER WHEN TURNING IT ON. DEALERSHIP REPLACED FUEL PUMP, WENT TO PICK IT UP FROM DEALERSHIP AND IT WOULDN'T START. SECOND TRIP (WITHIN 2-3 DAYS) TO DEALERSHIP IT STARTED UP. WORKED FINE FOR ABOUT 4-5 WEEKS, THEN SAME INCIDENT OCCURRED AGAIN. VEHICLE WOULD TURN OVER BUT NOT START UP, SOUNDED THE EXACT SAME AS THE PRIOR ISSUE. DEALERSHIP REPLACED THE TIPM, CAR WORKED FINE FOR ABOUT 12 MONTHS. TWO WEEKS AGO, THE SAME ISSUE CAME ABOUT. CAR TURNING OVER BUT NOT STARTING. THIS TIME THE DEALERSHIP REPLACED MY KEY FOB AND IT WORKED FOR 1 DAY, THEN THE SAME ISSUE OCCURRED. NOW MY JEEP IS SITTING AT ANOTHER DEALERSHIP AND THEY HAVE REPLACED THE WIRING TO THE FUEL PUMP AND NOW THEY ARE IN THE PROCESS OF REPLACING ANOTHER FUEL PUMP. I HEARD TODAY THAT THEY FUEL PUMP IS REPLACED BUT STILL NOT GETTING POWER TO IT (TIPM PROBLEM AGAIN). CHRYSLER WANTS ME TO PAY A DEDUCTIBLE FOR AN OBVIOUSLY FAULTY PART THAT THEY HAVE REPLACED AGAIN. THIS LAST TIME WHEN I BROUGHT MY JEEP TO THE DEALER I TRIED TO START THE VEHICLE TO LET ME FATHER HEAR THE NOISE IT WAS MAKING. A DEALERSHIP SERVICE TECHNICIAN WALKED BY HEARING THE NOISE IT MADE AND ASKED, "IS IT A 2011?", I REPLIED, "YES", HE FOLLOWED UP BY SAYING THAT MODEL AND YEAR HAS HAD A RECURRING PROBLEM WITH THE TIPM, WHICH FROM WHAT I HAVE READ ONLINE IS EXTREMELY DANGEROUS, ESPECIALLY IF THE CAR WERE MOVING AND IT WENT OUT. YOU WOULD BE LEFT WITHOUT POWER STEERING AND BRAKES. CHRYSLER HAS MADE A PRODUCT THAT IS FAULTY AND REALIZES IT, YET THEY STILL CHARGE CUSTOMERS TO REPLACE THE FAULTY PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573120March 18, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE IGNITION MODULE FAILED, CAUSING THE VEHICLE TO STALL SPORADICALLY AND WITHOUT WARNING MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TOTAL INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569309March 14, 2014
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
REPORTED BY EFI GLOBAL FIRE FORENSICS INVESTIGATOR ON BEHALF OF VEHICLE CONSUMER/OWNER. 2011 JEEP GRAND CHEROKEE 4X4 WAS DRIVEN AND PARKED IN GARAGE AT APPROXIMATELY 6:30 P.M.. GARAGE WAS FULLY INVOLVED IN FIRE AT APPROXIMATELY 4:00 A.M. THE FOLLOWING MORNING. UPON FIRE DISCOVERY, FIRE WAS VENTING THROUGH DOUBLE CAR GARAGE ROOF. INVESTIGATION HAS PLACED THE FIRE ORIGIN AT THE 2011 JEEP GRAND CHEROKEE 4X4 VEHICLE. INVESTIGATION IS CONTINUING. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10568230March 10, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE 4X4. THE CONTACT STATED THAT THE BRAKE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE MANUFACTURE FOR A DIAGNOSTIC TEST. THE MECHANIC STATED THAT THERE WAS AIR LEAKING BY THE BRAKE BOOSTER AND CAUSING THE MALFUNCTION OF THE BRAKES. AS A RESULT, THE ENTIRE BRAKE ASSEMBLY WOULD NEED TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000. THE CURRENT FAILURE MILEAGE WAS 44,000. THE VIN WAS NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568264March 10, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE BRAKES MALFUNCTIONED AS THE BRAKE PEDAL SUNK INTO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 33,777. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567837March 7, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT IN COLDER WEATHER, THE BRAKES WOULD SEIZE. THE CONTACT WOULD DEPRESS THE BRAKES AND THE VEHICLE WOULD NOT RESPOND. ADDITIONALLY, THE BRAKE PEDAL WOULD NOT RELEASE WHEN DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 30,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567615March 6, 2014
SERVICE BRAKES
UNABLE TO STOP/LONGER THAN NORMAL STOPPING DISTANCE IN PANIC STOP SITUATION- BRAKE PEDAL IS HARD AND UNABLE TO ENGAGE ABS. OCCURS ONLY IN COLD AMBIENT TEMPS ( BELOW 20 DEGREES) FIRST PANIC STOP AFTER DRIVING AT FREEWAY OR HIGHWAY SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567651March 6, 2014
SERVICE BRAKES
I OWN MY CAR FOR 3 YEARS NOW WITH 23K MILES ON IT, GOT IT AS BRAND NEW. ON FEB 24TH MONDAY MORNING I EXPERIENCED A BRAKE ISSUE, PLUS HISSING NOISE COMING OUT FROM UNDER THE DASHBOARD. FIRST I THOUGHT IT NEEDS SOME TIME TO WORK AROUND AFTER BEING ON DRIVEWAY FOR 2 DAYS(ON A WEEKEND) BUT AFTER DRIVING AROUND AND WAITING ON A RED LIGHTS THAT NOISE DIDN'T GO AWAY. BRAKING IS KIND OF DIFFERENT NOW, I NEED TO PUSH THE PEDAL HARDER IN ORDER TO STOP THE CAR BUT IN CASE OF AN EMERGENCY IT WILL BE VERY DIFFICULT. POWER BRAKE BOOSTER IS BACK-ORDERED ACCORDING TO A SERVICE CENTER REP AT THE DEALER I GOT MY CAR FROM. NOW NEED TO WAIT, PAY FOR IT AND INSTALLATION. LOOKS LIKE I'M NOT THE ONLY ONE WITH THIS SAME ISSUE, WHY NOT A RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567123March 5, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT ANY WARNINGS. THE CONTACT MENTIONED THAT HE WAS ABLE TO RESTART THE VEHICLE WHICH RESUME NORMALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567407March 5, 2014
SERVICE BRAKES
ON 2/26, I EXPERIENCED A BRAKE FAILURE IN MY 2011 JEEP GRAND CHEROKEE. WHEN I PRESSED THE BRAKE PEDAL, IT WAS VERY STIFF, AND I COULD NOT STOP MY VEHICLE AS QUICKLY AS I COULD BEFORE. THE PEDAL ONLY WENT HALFWAY TO THE NORMAL DEPRESSED POSITION. THE VEHICLE DID NOT STOP, AND I HAD TO COAST TO A STOP. I TOOK MY VEHICLE TO A JEEP DEALERSHIP THAT EVENING FOR REPAIR, AND I WAS TOLD THE FOLLOWING DAY THAT THE PROBLEM IS THE POWER BRAKE BOOSTER. I WAS TOLD ON SATURDAY (3/1) THAT THE PART WOULD ARRIVE AT THE DEALERSHIP ON TUESDAY (3/4). I SPOKE WITH THE DEALERSHIP TODAY, AND THERE IS NOW NO ETA FOR THE PART (THE POWER BRAKE BOOSTER). UPON FURTHER SEARCHING ONLINE, I'VE BECOME AWARE THAT THIS IS A COMMON PROBLEM FOR 2011/2012 GRAND CHEROKEES AND DODGE DURANGOS. APPARENTLY, THE DIAPHRAGM IN THE BOOSTER CANNOT WITHSTAND THE COLDER TEMPERATURES THAT WE'VE BEEN EXPERIENCING RECENTLY IN THE NORTHEAST, AND ALLOW MOISTURE TO GET INTO THE BRAKE SYSTEM, CAUSING FREEZING. DRIVING THE VEHICLE IS EXTREMELY DANGEROUS, AS THE BRAKES DO NOT FUNCTION AT ALL WHEN ATTEMPTING TO STOP THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566952March 4, 2014
ENGINE
CAR ENGINE UNEXPECTEDLY STOPPED WHILE DRIVING, LOSING ALL POWER AND BRAKES. CAR HAD SAT IN BELOW FREEZING TEMPERATURES FOR A WEEK. THERE WERE NO FLASHING WARNING LIGHTS NOR ANY BUZZING SOUNDS OF OVERHEATING AS STATED IN THE CAR MANUAL WOULD INDICATE IMMEDIATE ACTION WAS NEEDED. PARKING BRAKE WAS USED TO STOP AND ENGINE WAS DAMAGED BEYOND REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566781March 3, 2014
ELECTRICAL SYSTEM
TIPM WAS FAULTY. THIS SHOULD BE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee