Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10597546June 11, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE 4X4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE VEHICLE COULD NOT BE REPAIRED BECAUSE THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597591June 11, 2014
SERVICE BRAKES
TL * THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THAT THE PART FOR THE REPAIR WAS UNAVAILABLE BECAUSE THEY COULD ONLY ORDER ONE PART PER WEEK. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597615June 11, 2014
TL * THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT STATED THAT THE REPAIR WAS NOT PERFORMED IN A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597705June 11, 2014
ENGINE, POWER TRAIN
WHEN STARTED AND SHIFTED INTO "D" DRIVE MODE, CAR WOULD SELF ENGAGE IN MANUAL GEAR "4" AND THEN HAD NO TRACTION OR ACCELERATION, ONLY REVERSE. TRANSMISSION COMPLETELY DIED AND WOULD AUTOMATICALLY GO INTO MANUAL "4" GEAR ITSELF WHEN PUT INTO "D" DRIVE MODE FROM PARK OR WHILE DRIVING ON THE ROAD. VERY DANGEROUS AND VERY SCARY. HAD IT TOWED TO DEALER WHO WANTED $1,300 TO REPAIR FAULTY TIPM MODULE AND WOULD NOT COVER UNDER POWERTRAIN WARRANTY. CALLED CHRYSLER AND NEGOTIATED IT DOWN TO $100. THIS SHOULD BE A RECALL AND IS VERY DANGEROUS BECAUSE THE CAR IS PUTTING ITSELF INTO THE WRONG GEAR WHILE MOVING AND WOULD NOT ACCELERATE OR MOVE IN DRIVE MODE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597379June 10, 2014
SERVICE BRAKES, SUSPENSION, ELECTRICAL SYSTEM
PURCHASED 2011 JEEP GRAND CHEROKEE OVERLAND USED IN SUMMER OF 2012. 3RD JEEP AND HAVE STAYED WITH JEEP BECAUSE FELT THEY WERE A SAFE RELIABLE CAR. SHORTLY AFTER PURCHASE THE CAR WOULD SOUND LIKE IT WAS "COMPUTING" NEAR THE ENGINE--WHILE OFF AND KEY NOT NEAR CAR. TOLD THIS WAS NORMAL. ALARM STARTED TO GO OFF FOR NO REASON, DAY TIME RUNNING LIGHT ON DRIVER SIDE STOPPED WORKING (NOT BULB) AND STARTED WORKING A FEW DAYS LATER ON ITS OWN. CAR NO START OR HARD START SEVERAL TIMES. CHECK ENGINE LIGHTS ON AND OFF, KEY NOT FOUND, ETC. 5/19/14 EXITING HIGHWAY AT APPROX. 75 MPH (59,000 MILES) BRAKES DON'T WORK. CAR SLOWS BUT WON'T STOP. NO LIGHT ILLUMINATED FOR BRAKE PROBLEM. IT WAS PETRIFYING. CALLED DEALER IN MORNING AND THEY INDICATED NOT WARRANTY AND NOT RECALL SO ORDERED BRAKE BOOSTER FROM DEALER AND REPLACED. WAS WITHOUT VEHICLE FOR SEVERAL DAYS. 5/28/14 DRIVING APPROX. 75 ON HIGHWAY--DASH LIGHTS FLASH, CAR SHAKES AND SHUDDERS UNCONTROLLABLY, SCREEN READS SERVICE AIR SUSPENSION SYSTEM AND ETC CODE. EXIT HIGHWAY CAR HAS NO SUSPENSION. STOP MAKE PHONE CALL AND RESTART CAR AND NO LIGHTS, WARNINGS, AND SUSPENSION BACK. DRIVING 35 MPH ON BUSY CITY STREET (IN FRONT OF SCHOOL) CAR DASH FLASHES AND GOES BLACK--A RED LIGHTNING BOLT APPEARS AND THE CAR SHUTS OFF WHILE DRIVING. NO BRAKES, POWER STEERING, HAZARD LIGHTS, SUSPENSION, ETC. I WAS TERRIFIED! PUSHED DOWN ACCELERATOR AND CAR STARTS BACK UP (SIMILAR TO DEPRESSING GAS PEDDLE ON GOLF CART). TOOK TO DEALER AND THEY REPLACED A BRAKE SENSOR AND THE SUSPENSION WORKED. SAID THEY COULD NOT REPLICATE THE CAR SHUTTING OFF WHILE DRIVING. TIPM MUST BE THE CAUSE BASED ON 1000S OF OWNERS COMMENT. FILED COMPLAINT WITH CHRYSLER TODAY. FRIGHTENED FOR MY SAFETY AND THE SAFETY OF OTHER CARS, PEOPLE, ETC. DRIVE OVER 100 MILES PER DAY ON HIGHWAY. CAN'T OBTAIN TIPM PART. MUST USE CAR TO WORK BUT SAFETY CONCERNS WITH DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596733June 6, 2014
SERVICE BRAKES
I RECEIVED A RECALL NOTICE IN THE MAIL. THE LOCAL DEALER IN CRYSTAL LAKE, IL REPORTS NO KNOWLEDGE OF THE RECALL AND CANNOT HELP ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596386June 5, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V15400 (BRAKES HYDRAULIC). THE CONTACT STATED THAT THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCE A FAILURE. UPDATED 8/14/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596414June 5, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS INFORMED THAT THE DEALERS WERE NOT RECEIVING PARTS UNTIL SEPTEMBER OF 2014. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN APRIL OF 2014, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE JUNE OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595977June 4, 2014
SERVICE BRAKES
GOT A RECALL LETTER AND TOOK IT TO MY JEEP DEALERSHIP TO GET IT FIXED. THE DEALERSHIP SAID WE DO NOT HAVE THE PARTS AND IT COULD BE MONTHS BEFORE THEY DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596035June 4, 2014
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (BRAKES, SERVICE BRAKES, HYDRAULIC) AND CALLED THE DEALER TO SCHEDULE AN APPOINTMENT. THE DEALER ADVISED HIM THAT THE PARTS WERE NOT YET AVAILABLE TO PERFORM THE REPAIR AND WOULD NOT BECOME AVAILABLE FOR SEVERAL MONTHS. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595861June 3, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595874June 3, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.!....UPDATED 07/31/14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595484June 2, 2014
SERVICE BRAKES
TL-THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE 4X4. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER INFORMED THAT THE REMEDY PART WOULD NOT BE AVAILABLE UNTIL TWO MONTHS. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595521June 2, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKES WAS SQUEALING. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000 AND THE CURRENT MILEAGE WAS 38,274.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595539June 2, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC)AND THE PART NEEDED WAS NOT AVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594714May 29, 2014
ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE HEATER/AC BLEND DOOR IS BROKEN: THE DRIVER'S SIDE GETS AC BUT THE PASSENGER SIDE ONLY RECEIVE HOT AIR. THIS IS A VERY COMMON PROBLEM WITH THIS MODEL JEEP. THE DEALER REFUSES TO REPAIR THE PROBLEM UNDER WARRANTY. THE VEHICLE IS 2 MONTHS OUT OF WARRANTY AND HAS 30,120 MILES. JEEPS DENIES THIS IS A COMMON PROBLEM, AND YET THE INTERNET IS FILLED WITH JEEP BLEND DOOR COMPLAINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594716May 29, 2014
VISIBILITY/WIPER, ELECTRICAL SYSTEM
THE AIR CONDITIONING PRODUCES COLD AIR ON THE DRIVER'S SIDE BUT PRODUCES HOT AIR ON THE PASSENGER SIDE. THE HEATER BEND DOORS ARE BROKEN. THIS IS A COMMON PROBLEM WITH JEEPS. MY VEHICLE IS 38 MONTHS OND, 2 MONTHS OUT OF WARRANTY WITH 30,120 MILES. JEEP REFUSES TO REPAIR THE PROBLEM UNDER WARRANTY, AND EVEN DENIES THAT BEND DOOR FAILURES ARE A COMMON PROBLEM WITH JEEPS, EVEN THOUGH THE INTERNET IS FILLED WITH COMPLAINTS ABOUT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594902May 29, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED WITH A FRACTURED INTEGRATED POWER MODULE WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 77,000 AND THE CURRENT MILEAGE WAS 78,953.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594461May 28, 2014
VEHICLE SPEED CONTROL, SERVICE BRAKES, UNKNOWN OR OTHER
EXPERIENCED UNINTENDED ACCELERATION, AT A STOP OR NEAR STOP WHEN PARKING. ALTHOUGH MY FOOT WAS ON THE BREAK, THE CAR LUNGED FORWARD AS IF THE ACCELERATOR HAD BEEN PUSHED ALL THE WAY DOWN, HITTING THE BACK OF A PARKED TRUCK VIOLENTLY. ALTHOUGH THE IMPACT WAS GREAT, THE AIR BAG DID NOT DEPLOY. THE INCIDENT WAS OBSERVED BY THE HOMEOWNER/TRUCK OWNER. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10594503May 28, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000 AND THE CURRENT MILEAGE WAS 64,845.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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