Jeep Grand Cherokee Complaints (2017)

364 consumer complaints on file.

#11521408May 10, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving approximately 55 MPH with the adaptive cruise control activated, the vehicle nearly crashed into the rear of a second vehicle. The contact stated that the adaptive cruise control did not operate as needed to decelerate or stop the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified and indicated that a software update of the adaptive cruise control was needed. The vehicle was not yet repaired. The failure mileage was 93,000. The contact stated it was an operator error as he depressed the CC button as opposed to the ACC button and wishes to rescind the complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519214April 27, 2023
ELECTRICAL SYSTEM, POWER TRAIN
Failsafe transmission mode activated during driving. Computer sensed issue, put car into 3rd gear and said to stop. Turned car off and back on - issue did not replicate. No diagnostic codes stored. No issues after reboot/restart of car. Electrical/computer issue related to transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518862April 25, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS, ELECTRICAL SYSTEM
The rear parking assist break does not turn off, yes it is available for inspection. I had an emergency, I could not reverse out of my parking spot because the emergency break would automatically stop my vehicle, it was sensing there was something behind it. The problem has been confirmed by dealer stated it is an internal failure with the factory radio. It has not been inspected by the manufacturer, they say, it's out of warranty so they are not responsible even though this was a defect since the beginning. I mentioned it to the dealer when I took my car for service, when I first purchased it, they said all I had to do was turn off the park assist button, that did not work. This is very concerning, its a safety hazard if I can not go on reverse due to the break automatically stopping my vehicle and impeding me from going on reverse. Jeep and Mopar are ware of this issue. I am not the only person that has complained about this safety hazard/concern. There are countless individuals that have complained about the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518303April 21, 2023
VISIBILITY/WIPER
On Saturday, April 15, 2023 at approximately 1pm, I was driving my 2017 Jeep Grand Cherokee Summit on Texas Hwy 16. The weather was clear and traffic was light. There was not a vehicle, within 200 feet, in front of mine. The glass sun roof / panorama roof was closed. I heard a loud bang as if something had struck the roof of my Jeep. I then heard glass cracking and wind noise. I did not see anything strike my Jeep or bounce off of my Jeep. I did not see anything lying in the roadway behind my vehicle. I stopped my Jeep and saw the stationary portion of the glass panorama roof was shattered. The movable glass sun roof was not damaged. I did not see any marks or damage to the painted metal roof or metal trim around the glass panel. The worst of the damage appeared to be located at the front corners of the panel, nearest the front of the vehicle. There was not a visible area of impact. I am currently trying to locate a repair shop to replace the glass. I have not made an insurance claim. I do not believe the glass was damaged by an object. It appears the glass shattered due to stress on the glass, possibly caused by an incorrect installation by the manufacturer or defective safety glass. My Jeep has not been involved in a collision, nor have I altered any portion of the vehicle. I believe that had the glass completely shattered and dropped into the passenger compartment of my Jeep, I ,and other occupants of my vehicle, would have been exposed to flying glass particles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518180April 21, 2023
ENGINE, POWER TRAIN
The motor has blown in my 2017 Jeep Cherokee Laredo. My radiator and starter as well as my fuse panel. This car needs $11,0000 worth of work
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517869April 19, 2023
AIR BAGS
Continuous Alerts across dashboard for Service Airbag System” like every 10-20 seconds. Even if car is not in motion and just on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517914April 19, 2023
POWER TRAIN
Got a Check engine light on, took it to near by auto parts store they hooked it up to a code reader and got a code of P105D, after doing some research it seems to be a very common issue with 2017 Jeep Grand Cherokees, makes it very uncertain if vehicle is going to still be able to drive seems like the car wants to stall out, car is stuttering, shaking, and loosing power, MPG, Battery power, and oil pressure is going crazy. Vehicle has not been inspected by a Manufacturer ect. Prior to the check engine light the vehicle would stutter, shake and seem to want to stall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517581April 18, 2023
UNKNOWN OR OTHER
Driving to work down the highway and the sun (moon) roof exploded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517219April 15, 2023
ENGINE, FUEL/PROPULSION SYSTEM, SERVICE BRAKES
My car loose power engine light and sometime A orange light . Vibration and cheking and clicking Temperature engine go up when start ac come down. I already change spark plug sprockets coil Water pump thermostat . I have same problem . Leaking oil. The inspection failed Code 0302 105
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516900April 13, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY
The power life gate is not working properly , has knocked me in the head. I read that is very common. It stopped working a few months after purchasing (used). I have not had repaired, thought it might be a recall since it was reported a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513695March 24, 2023
ELECTRICAL SYSTEM, ENGINE
While driving dashboard displayed “shift to P then desired gear.” I stopped on the side of the road. Placed vehicle into park and tried to turn off the vehicle. The vehicle wouldn’t turn off, Displayed “vehicle not in park” Then I placed the vehicle into drive and the dashboard displayed again “shift to P then desired gear.” I was unable to turn off the vehicle no matter what gear I had it on. The check engine light was on, also the service 4WD, service shifter and the stability control. The vehicle also wouldn’t drive forward or reverse. At one point wouldn’t even park. The engine was stuck running for almost 3 hours until I was able to get someone out to pull a plug to shut the engine off. A diagnostic test was done while all the lights listed previously were still on. And no code would appear on the screen. Vehicle was towed and awaiting service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510200March 5, 2023
UNKNOWN OR OTHER
Hello! its been 2 years since i bought my 2017 grand cherokee laredo, and I am reporting HUDSON CYRSLER RAM IN JERSEY CITY for selling car with mileage discrepancies, I bought and paid for the mileage that i did not use, in the mile showing in contract that i paid is 36,400 miles , the mileages of the car they give it to me is 41,900miles. The miles showing the stickers /pricelist when they selling is different mileages, and when i sign i noticed that this not match to the contract snd the car that they gave me, the car that i paid is with 36,400miles not for 40kmeage, this is odo meter fraud miles decrepamcy
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507628February 16, 2023
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving 25-35 MPH, the messages "Service Electronic Stability Control" and "Service 4Wheel Drive" were displayed. The contact was able to continue driving; however, the vehicle lost 4-WD functionality. The contact stated that the failure reoccurred while driving and the vehicle was shuddering significantly. The contact was able to drive to his residence. The vehicle was taken to an independent mechanic, where it was diagnosed that the power transfer unit (PTU) had failed. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the dealer for a diagnostic test. The dealer was contacted, and an appointment was scheduled. The vehicle was not repaired. The failure mileage was approximately 61,050.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506688February 10, 2023
POWER TRAIN, UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
When driving the vehicle it's like the transmission is slipping through the first few gears then all of a sudden it takes off. if you try to accelerate it just winds up and then bang it takes off. when coming to a stop it downshifts hard. When driving around a corner you slow down your foot off the pedal, then when you get through the corner you go to accelerate again and it has a dead spot, no power, it's like it died and you have nothing then again it takes right off. Really dangerous, I first thought the car was dead, with no power but then it takes off like a rocket. It acts worse when the start-stop button is depressed so that the engine stops at red lights or when the vehicle comes to a stop. If you turn that off the vehicle seems to run a little better but still cuts out. Almost like someone flicking a light switch off and on with the power of the vehicle. The dealership says they are booked out until March 25th to even take a look at it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502834January 20, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving back home and was travelling at around 30miles/hr on a street. All of a sudden my car dashboard started flashing and all the indicators in the dashboard started to flash.. The vehicle started to accelerate and brake at the same time... The engine made a strange weird sound. I had to put the emergency parking lights and pull over slowly. Luckily I was closer to home, so drove back home with the hazard lights on.. The car moved very slowly with the engine accelerating and braking at the same time. Next day, I had the car towed to the dealership and they also saw the same issue. They indicated the Throttle Control Module was behaving erratically and have to re-flash it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501688January 13, 2023
UNKNOWN OR OTHER
I was driving this vehicle on a sunny 38 degree day on the highway when my front sunroof exploded. The glass was broken upwards, no rock or debris hit the glass. It spontaneously shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499160December 28, 2022
ELECTRICAL SYSTEM, STEERING, TRACTION CONTROL SYSTEM
The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving at various speeds, the vehicle experienced unknown electrical failures. Additionally, the vehicle lost power steering functionality, and stalled. The contact stated that the instrument panel was flickering, and the speedometer and gauges became inoperable. The contact stated that the windows randomly rolled down and the headlights would flash off and on. The contact stated that the traction control warning light was illuminated, and the vehicle was difficult to steer. The contact stated that the failure usually occurred after 30 minutes of driving. The vehicle was taken to an independent mechanic who replaced the battery and window switch; however, the failure persisted. The local dealer was notified of the failure. The manufacturer was not yet notified. The approximate failure mileage was 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498392December 21, 2022
ENGINE
Early engine wear on 3.6L v6. Heavy rocker arm and lifter noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497158December 12, 2022
POWER TRAIN, VEHICLE SPEED CONTROL
My car recently started making a grinding noise that got bad really fast. I had it towed to the dealership to get a diagnostic test done. I was told that it was my transfer case that was making the noise. Now this caught me by surprise because I had no warning lamps on my dashboard or no messages alerting me of any problems that would point to it needing servicing done it just happened out the blue. Because of this problem my car has a hard time accelerating and this is no good to me because I live in Atlanta Georgia where there is nothing but Highway and hills. My car makes a constant grinding noise no matter how fast I’m going or how hard I press on the gas. With the acceleration of the vehicle being bad I have almost been in a few incidences where people have almost rear ended me. An inspection by the manufacturer has not been done as of yet. I would just like to know what can be done about this especially because my car STILL has no warning lamps and the grinding is so bad that I can no longer drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496827December 9, 2022
FUEL/PROPULSION SYSTEM
I am having difficulty pumping gas the pump continually shuts off. I Am upset that during snowstorm to get home i was unable to fillup causing me to get stranded. I thought the nhtsA was here to ptotect us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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