Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#11433570September 20, 2021
STEERING, ENGINE, UNKNOWN OR OTHER
As I am about to turn right my vehicle completely shuts off and I lose power steering, etc. Brakes work enough to stop thankfully, but vehicle is completely off almost causing a crash. I am able to start my 2011 Jeep GC right back up and go on with the engine light on. The light then shut off as I am driving. After reading multiple cases of this same issue it is apparent something needs done and a resolution needs issued. This is an extreme safety issue and needs addressed now before injury or death occurs. I love Jeep but I do not think I will be able to get another (after having 3+) if this does not get addressed. Get this fixed and addressed now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433421September 18, 2021
AIR BAGS, UNKNOWN OR OTHER
Headrest deployed on its own. I came out to my car 1 day and my airbag was headrest was deployed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432095September 8, 2021
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notice for NHTSA Campaign Number: 19V813000 (Electrical system). The contact took the vehicle to the dealer where an inspection was performed that confirmed that the fuel pump relay needed replacement. The contact was then informed that parts were on backorder and to call back in a month to schedule an appointment. The contact returned in a month and was informed that parts were still on backorder and to try other dealers to see if they might have parts. The manufacturer was also notified of the failure and informed him to call other dealers for assistance. The contact then called Central Chrysler Jeep Dodge RAM Fiat of Norwood (56 Boston-Providence Turnpike, Norwood, MA 02062) where he was informed that there were hundreds of customers ahead of him and that the earliest he would be able to receive an appointment might be in six months. Recently, the contact stated that the check engine warning light had illuminated on the instrument panel. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430576August 26, 2021
ENGINE
jeep has a huge stalling issue while driving down the road… stalled on me over 7 times while owning it in the last 4 months and a i handful of near misses since i lose all my steering and brakes when it stalls.. huge huge issue that needs to be fixed immediately
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430661August 26, 2021
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the dealer informed the contact that the part to do the recall repair was not yet available. The contact stated while driving approximately 20-25 MPH, the vehicle would not exceed 25 MPH and was shuddering. There were no warning lights illuminated. The contact stated that she was able to continue to drive to her destination. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer was made aware of the failure and informed the contact that the failure was not related to the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 130,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430113August 23, 2021
FUEL/PROPULSION SYSTEM, ENGINE
My 2011 jeep grand Cherokee has a stalling problem when i am driving down the road and it locks up my steering and brakes and is very dangerous and i can not find the fix and it already has the external fuel pump relay recall and it still dies and my dealership in town doesn’t know what to do either and i’m still on the hook 9k for the jeep
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430168August 23, 2021
ELECTRICAL SYSTEM
Started vehicle and heard a bad grinding noise. Turned off vehicle, attempted to restart, failed to restart, and checked under hood and the alternator was so hot is was untouchable and smoking, had to disconnect battery to prevent fire. Leaving me stranded.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11429954August 21, 2021
UNKNOWN OR OTHER
I bought this jeep from BurkenKotter in Castle Rock Colorado back in april and ever since it stalls on me on the highway randomly and i lose my power steering and brakes and scares the crap out of me. it’s done this over 10 times over the 5 months ive owned it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427993August 6, 2021
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while making a right turn, the vehicle seized. The contact stated no warning light was illuminated. The contact stated he was able to restart the vehicle and continued driving to his destination. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated that he experienced the failure for a second time on August 3, 2021. The contact took the vehicle back to the local dealer however, the mechanic was unable to duplicate the failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V530000 (Electrical System) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428022August 6, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
In March 2021 my wife’s 2011Jeep Grand Cherokee was at Naples Chrysler-Jeep for a stalling problem where while driving, the car’s engine would stop while moving in traffic. Power steering and brakes lost power thereby making it nearly impossible to steer or stop without coasting to the side of the road. There was no warning from the vehicle that there was a problem. Once the car coasted to a stop, my wife was able to put the car in park and restart the car. This happened 4 or 5 times before taking it in for maintenance. After 2 weeks looking for a problem, they replaced a fuel pump relay in the TIPM. Again, in late July the car repeated the stall while driving 2 times. The car is currently at Naples Chrysler Jeep where techs are trying to duplicate the problem with no success. No codes came up during computer testing. We are reluctant to drive the vehicle if the technicians can’t locate and fix the problem before returning the car to us. Because of the sudden nature of the stall, we fear we could crash causing serious injury or death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426523July 26, 2021
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact was made aware of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426392July 25, 2021
ELECTRICAL SYSTEM
2011 Jeep Grand Cherokee. Alternator shorted and/or failed diode causing a fire under the hood. Started the vehicle and heard a strange noise from under the hood. Turned the vehicle off and opened the hood. Upon opening the hood smoke bellowed out. I could see an electrical component inside the alternator glowing red. The component glowed red and smoked until the battery was completely drained. While the vehicle didn't start on fire if it had this could have caused a large amount of damage as at the time of the incident the vehicle was parked inside a airport parking garage. Jeep has a recall for 2012 - 2014 models. The 2011 model year needs to be added to the recall. The failed alternator is available for inspection. Failed Component: Alternator, available for inspection Safety/Risk: Vehicle Fire Problem Confirmed By Dealer: Vehicle still in garage, to be towed 7/26/2021 Component Inspected: No Warnings: Unusual noise
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11426120July 23, 2021
VEHICLE SPEED CONTROL
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while pulling into a parking space with the foot on the brake pedal, the vehicle suddenly experienced unintended acceleration causing the driver to lose control of the steering wheel and crashed into a building. During the crash the air bag deployed and the driver sustained injuries to the head back and neck which required medical treatment. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The local dealer and manufacturer were not contacted. The VIN was not available. The failure mileage was 66,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11424759July 14, 2021
ENGINE
I had repeated engine stalling issues, usually when accelerating, but other times just randomly. The problem is usually momentary, the engine starts running again in seconds. It is also infrequent, only once or twice a month for a vehicle being driven daily. This has caused some very near misses when the vehicle behind me doesn't notice my sudden deceleration (there are no brake lights) and almost rear ends me. Fortunately I have not had any accidents. This was a problem on my 2009 Jeep Grand Cherokee VIN 1J8HR58T99C520366. A bad crankshaft position sensor wire in the harness was finally found and replaced which fixed the problem. The problem is very hard for the repair shop to verify, they won't take the vehicle out on the road and drive it long enough so it is hard to even convince them it is a real problem. The shops often attribute it to a bad fuel pump relay, a well known problem with recalls. The replacement relays have very limited availability. I have had to drive on a suspected bad relay for months before recall parts are available. I don't think the relay is the only defect which causes the problem. About 6 weeks ago my 2011 started exhibiting the problem again, but this time with more frequency and more dramatic engine out episodes. The dealer attributed it to the fuel pump relay, which they didn't have, then to a timing sensor (crankshaft I think) then to various other problems including corroded ECM connector pins which were replaced but didn't fix the problem. After 4 weeks in the shop they finally found a bad wire (which connects the suspect timing sensor) inside a wiring harness. The wire was replaced and the problem went away. That is one of the problems that was discovered on my 2009 model! That coincidence can't be explained as a random failures, there has to be a wiring harness issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424262July 11, 2021
STRUCTURE:BODY, AIR BAGS, SEAT BELTS
My paint on the roof of my Jeep Grand Cherokee started bubbling and visible rust started appearing. After about a month my windshield cracked all the way across starting from where the rust made the paint bubble, this is the only part of the vehicle with any rust. I had USAA send Safelite to come repair my windshield and what I thought was minor rust damage. To my horror the damage from the bad paint/seal was extensive and the windshield can’t be replaced until the body of the Jeep is fixed. The windshield needing replaced is the original from the factory no part of my Jeep has ever been replaced, the only reason it needs to be fixed is because of the faulty paint/seal. I now have no windshield or drivable car. I have reached out and there are quite a few Jeep owners that experienced this same issue in the same exact location. It is now being held on by tape so there isn’t just a huge hole in the car. The day it cracked the vehicle had not left my driveway, but now my car is not in a state to drive anywhere. Also in outside temperatures exceeding 80 the seat belt warning light and air bag light come on, sometimes it stays sometimes it goes away. However when the airbag light is on it prevents them from deploying in case of an incident which could cause more serious injury or death. I have three open recalls as well, I call Roberson Jeep of Salem in March of 2021, I have not heard anything about the parts being ready, I called in June 2021 about an update and they have not started my claim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424051July 9, 2021
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact contacted the dealer but was informed by the dealer that there was a waiting list since they only received one part for the recall repair per month. The contact had not experienced a failure. The manufacturer was made aware of the issue but provided no assistance. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423193July 2, 2021
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO ALTERNATOR SAFETY RECALL. THE CONSUMER STATED THE VEHICLE IS EXPERIENCING THE SAME FAILURE THAT THE ALTERNATOR SAFETY COVERS IN THE MODEL YEAR 2012 VEHICLE BUT, THE RECALL WAS NOT EXTENDED TO THE MODEL YEAR 2011. THE VEHICLE WAS REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422233June 24, 2021
STRUCTURE:INTERIOR PANELS:SUN VISOR
While driving, an electric fire started in my Jeep due to a vanity lamp short (NHTSA Campaign Number: 15V879000) which is a known issue: Chrysler (FCA US LLC) recalled certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. "In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring." I had this recall completed in November of 2017, which was confirmed by the manufacturer during my phone conversation today. There were no warning lamps, messages or other symptoms of the problem prior to the failure. My safety and others was at extreme risk as I was driving when this fire occurred above my head and I had to quickly pull over and exit my vehicle in a very busy area. There was also melting material dripping from the visor that nearly reached me in the driver's seat, but thankfully I was able to move out of the way and it melted my driver seat instead (as shown in picture). The problem has not been reproduced or confirmed by a dealer or independent service center. The vehicle has not been inspected yet by the manufacturer or insurance representatives or any others, it is at the Jeep dealership and I am waiting to hear back from the manufacturer on next steps for the extensive damage before anything is done.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11421823June 22, 2021
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 19V813000 (Electrical System) and 15V879000 (Electrical System) however, the parts to do the recall repairs were unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not available. The contact had not experienced the failures listed in the recalls. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421254June 17, 2021
POWER TRAIN
My vehicle has been leaking transmission fluid, this has caused shifting problems as well as ac problems i have done hours of research and its seems to be a common problem with 2011 jeep cherokee and i feel this need to be investigated! From what Ive read there seems to be welding issues and thats where the leaks are at. I have taken my vehicle for an inspection and the ac condensor needs to be replaced. I have taken for a second opinion and the same was discovered. After $750.00 later! I have grandchildren that i drive in this vehicle and am concerned about their safety as well as mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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