Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10943941January 9, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE CONTACT FELL ASLEEP AND CRASHED HEAD ON INTO SOME TREES. THE DRIVER AND PASSENGER SIDE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT WAS UNAWARE IF A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10939902January 5, 2017
AIR BAGS
TL* TAKATA RECALL THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. ONE MONTH AGO, THE DEALER PLACED THE CONTACT ON A WAITING LIST, THE CONTACT WAS INFORMED THAT HE WAS 94TH ON THE LIST AND THAT ONLY A COUPLE OF PARTS WERE SENT DAILY TO THE DEALER. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 03/02/17*LJ *TR THE CONSUMER STATED REPAIRS COMPLETED 2/16/17. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939662January 4, 2017
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
FUEL TANK SKID PLATE/ PROTECTIVE SEAL RUSTING EXCESSIVELY IN THE LAST 2 MONTHS. NOW HAS HOLE IN SHIELD. VEHICLE MOBILE NOTICED WHILE IT WAS ON MY LIFT AT THE SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938602December 29, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935828December 20, 2016
AIR BAGS
2004 JEEP CHEROKEE. CONSUMER REQUESTS ASSISTANCE WITH VEHICLE SHIPPING CHARGES TO REPAIR AIRBAG SYSTEM RECALL REPAIRS. *SMD THE CONSUMER STATED SHE LIVES ON A DIFFERENT ISLAND, THAN WHERE THE DEALER IS LOCATED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935282December 14, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V673000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934583December 12, 2016
AIR BAGS, STEERING
RECALL S33 FOR JEEP WRANGLES - THE CLOCK SPRING FAILS DUE TO DUST - MANY OTHER PEOPLE WHO USE THEIR JEEPS IN DUSTY AREA'S ALSO HAVE THIS ISSUE. MINE HAS FAILED AND UPON INSPECTION IS FULL OF DIRT AND DUST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934802December 12, 2016
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE BACKING OUT OF THE DRIVEWAY, THE ACCELERATOR PEDAL BECAME STUCK. THE VEHICLE CRASHED INTO A FENCE AND THEN A TREE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A BODY SHOP. THERE WERE NO INJURIES. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. UPDATED 01/24/2017*CT *CN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10930294December 6, 2016
ENGINE
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CAMSHAFT POSITIONING SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V112000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,466.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928966December 1, 2016
SEATS
THE FRONT RIGHT SIDE BRACKET UNDER THE DRIVERS SEAT BROKE/SNAPPED IN HALF TURNING MY DRIVERS SEAT INTO A ROCKING CHAIR MAKING IT VERY UNSAFE TO DRIVE. BRACKET SNAPPED WHILE I WAS DRIVING. SEAT JUST DROPPED TWO INCHES TO THE RIGHT WHILE DRIVING. NOW, I AM CONCERNED ABOUT A COLLISION AND THEN THE SEAT JUST FLYING OFF TURNING ME INTO A CRASH TEST DUMMY. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED ON THIS VEHICLE. THIS SAME EXACT THING HAPPENED IN 2013 SO I WENT TO A JUNK YARD AND PURCHASED A REPLACEMENT SEAT AND HAD THE ENTIRE SEAT REPLACED. NOW, THREE YEARS LATER I HAVE TO GO THRU THE SAME PROCESS AND HOPE THE JUNKYARD CAN GET ME ANOTHER SEAT. THIS IS A JOKE REALLY THAT THIS ISSUE HAS NOT CAUSED A RECALL ON THE 2004 JEEP. AFTER READING THE FORUMS ON THE WEB, SOMETHING SHOULD BE DONE ABOUT IT. SOMEONE IS GOING TO GET INTO AN ACCIDENT, THE SEAT IS GOING TO FAIL AND CHRYSLER IS GOING TO GET SUED, BIG-TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927924December 1, 2016
AIR BAGS
2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR RECALL NOTICE 15V-673 OCCUPANT RESTRAINT CONTROL MODULE. *SMD THE CONSUMER STATED FOR OVER A YEAR, HE HAS BEEN RECEIVING RECALL NOTICES. AFTER DRIVING TWO HOURS TO HAVE THE RECALL COMPLETED, BECAUSE THE DEALER STATED THE PART HAD ARRIVED, THE CONSUMER LEARNED LATE IN THE AFTERNOON, THE REPAIR HAD NOT BEEN MADE, AS THE MODULE WAS OUT OF STOCK, AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927100November 20, 2016
ELECTRICAL SYSTEM
FRONT PASSENGER SIDE DOOR WIRING HARNESS BROKE AT 165,150 MILES. (THIS HAS HAPPENED ON THE DRIVER SIDE OF MY 1999 JEEP ALSO). MANY COMPLAINTS ON THE INTERNET OF THIS VERY PROBLEM!!! HAPPENS TO ALMOST ALL JEEPS AT SOME POINT. TOO SHORT OF WIRING HARNESS AND/OR BRITTLE OF WIRES. THIS REPEATING PROBLEM NEEDS TO BE A RECALL FOR ALL OF THE DOOR WIRING HARNESSES. WHEN THIS HAPPENS, DOORS DO NOT LOCK, WINDOWS CAN NOT BE RAISED OR LOWERED, BACK HATCH OR WINDOW CANNOT BE OPENED. IF THERE IS A PET IN THE FAR BACK AND A PET FENCE IS IN PLACE UP FRONT, YOU CANNOT GET TO THE PET!!! PLEASE MAKE THIS A RECALL TO FIX. THANK YOU. JEEP/CHRYSLER NEEDS TO BE HELD ACCOUNTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925713November 14, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
WHILE IN MOTION DRIVING ON A BUSY TWO WAY CITY ROADWAY STREET, THE VEHICLE LOST POWER, LOST BRAKES, NO STEERING AND NO ELECTRICAL WHILE IN MOTION, THAT ENDANGERED MY LIFE FROM A HEAD ON COLLISION. CURRENTLY NO POWER, THE WINDOWS ARE OPEN, THE WINDSHIELD WIPERS ARE STUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925722November 14, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR FRAME AND SUSPENSION WERE SEVERELY CORRODED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION; HOWEVER, THE DEALER STATED THAT THE FAILURE COULD NOT BE CORRECTED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925904November 14, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924643November 7, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, BOTH FRONTAL AIR BAGS DEPLOYED INADVERTENTLY CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE CONTACT DID SUSTAIN INJURIES THAT REQUIRED MEDICAL ATTENTION DUE TO THE ACCIDENT. THERE WAS A POLICE REPORT FILED. THE VEHICLE WAS TOWED FROM THE SCENE OF THE ACCIDENT BACK TO THE CONTACTS HOME. THE VEHICLE WAS DEEMED TOTALED. THE CONTACT DID NOT RECEIVE NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) UNTIL AFTER THE ACCIDENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10923777November 2, 2016
AIR BAGS
LAST YEAR, 11/25/2015, I TOOK MY 2004 JEEP GRAND CHEROKEE TO A JACKSONVILLE DEALERSHIP TO HAVE THE ORC MODULE REPLACED TO PREVENT AN INADVERTENT DEPLOYMENT OF THE AIRBAG WHILE DRIVING THE VEHICLE. THE DEALERSHIP INFORMED ME THAT THEY DO NOT HAVE A REPLACEMENT PART LAST YEAR AND WHEN I CHECKED WITH THEM TODAY, 11/2/2016, THEY INFORMED ME THAT THEY STILL DO NOT HAVE A REPLACEMENT PART. IS THIS SOME KIND OF JOKE...MY AUTOMOBILE HAS THE POTENTIAL OF AN INADVERTENT DEPLOYMENT OF THE AIRBAGS, AND POSSIBILITY OF CAUSING A CRASH WITHOUT WARNING, AND ALL DEALERSHIPS HAVE NOT PROVIDED A REPLACEMENT PART FOR THIS RECALL IN ALMOST A YEAR? THIS IS A LAWYERS DREAM CASE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920620November 1, 2016
AIR BAGS
NOTIFIED IN DEC 2015 OF AIRBAG RECALL. HAD VEHICLE CHECKED AT LOCAL DEALER. WAS TOLD THEY WOULD ATTEMPT TO ORDER THE PARTS AND LET ME KNOW. RECEIVED 2ND AIRBAG RECALL NOTICE ON NOV 2016. STILL NO FIX ON MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920437November 1, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 01/05/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920251October 31, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE CRASHED AND FLIPPED OVER THREE TIMES. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE CRASHED INTO A TELEPHONE POLE AND MAILBOX. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACTS SUSTAINED MEDICAL ATTENTION FOR A CUT ON HER HEAD, SCRAPES, KNEE BRUISES, AND BRUISES ACROSS THE CHEST FROM THE SEAT BELT. THE OTHER PASSENGER SUSTAINED CUTS ON THE HANDS AND FACE. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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