Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10849977March 16, 2016
AIR BAGS
MY 2002 JEEP GRAND CHEROKEE...WAS DRIVING ON THE MAIN RD...AND UNFORTUNATE ACCIDENT OCCURRED AND MY JEEP HYDROPLANED AND THE CAR FLIPPED AND THE AIR BAG NEVER DEPLOYED...THE ACCIDENT WAS ABOUT 3 YEARS AGO ....AND KNOW I RECEIVED INFO IN THE MAIL...REGARDING THERE WAS A RECALL ON THAT JEEPS AIRBAG...THAT NEVER DEPLOYED IN THE ACCIDENT....I WENT TO THE EMERGENCY ROOM AT THE HOSPITAL AND STAYED FOR ALMOST 24 HOURS...THE JEEP WAS TOTALED IN THE ACCIDENT AND KNOW 3 YEARS LATER I RECEIVE A RECALL...WHAT TO DO KNOW I WAS ADVISED TO CONTACT YOU ALL....AFTER I CONTACTED THE FCA US LLC SAFETY RECALL NOTICE . AFTER SPEAKING WITH TEM THEY ADVISE TO SEND INFORMATION TO YOU. PLEASE ADVISE OF WHAT TO FOLLOW UP ON.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10849974March 16, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846127March 11, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840072March 5, 2016
SEATS
TAKATA RECALL THE SEATS STOPPED HEATING AND GOT REALLY HOT IN ONE SPOT I PULLED THE SEAT COVER UP AND IT BURNED A SPOT IN ME SEAT COVER AND FOAM UNDERNEATH WHERE THE WIRE IS RUN THRU THE SEATS IT IS ON BOTH THE DRIVER SIDE AND PASSENGER SIDE SEATS THERE IS A RECALL ON THE HEATED SEATS ON SOME MODELS BUT NOT ON MINE BUT IT COULD HAVE BURNED ME OR MY KIDS OR COULD HAVE CAUGHT THE CAR ON FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839720March 3, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838190February 25, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 04/07/16*LJ UPDATED 12/14/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837793February 23, 2016
AIR BAGS
I HAVE BEEN WAITING FOR THIS RECALL PART R06 FOREVER. I CAN NOT PASS THE RI STATE INSPECTION WITH OUT IT. NOW I HAVE TO PRAY I MAKE IT TO WORK WITHOUT GETTING PULLED OVER. THIS IS NOT CONSUMERS PROBLEM SO WHY AM I PAYING THE PRICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837173February 19, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836592February 17, 2016
SEAT BELTS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING AT UNKNOWN SPEEDS, THE SEAT BELT LOCKED WITHOUT WARNING AND FAILED TO RETRACT. THE CONTACT HAD BEEN AWAITING REPAIRS UNDER NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN VERIFIED THAT THE PARTS NEEDED FOR REPAIRS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 130,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836336February 16, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) WAS RECEIVED IN APRIL OF 2014. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ......UPDATED 04/01/16 *BF CONSUMER STATED SHE NO LONGER HAVE ANY CONCERNS ABOUT THE MATTER UPDATED 05/25/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836484February 16, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND WAITED AN EXTENDED PERIOD OF TIME FOR THE PART FROM THE MANUFACTURER TO BE SUPPLIED TO THE DEALER. THE VEHICLE WAS TAKEN TO THE DEALER WHO PROVIDED THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED FOR SEVERAL MONTHS UNTIL THE DEALER WAS ABLE TO SUPPLY THE PART AND THE REPAIR. THE VEHICLE WAS REPAIRED ACCORDING TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825764February 12, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825783February 12, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825813February 12, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825855February 12, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825900February 12, 2016
POWER TRAIN
I WAS DRIVING FROM MY PLACE OF WORK TO MY OTHER JOB ABOUT 2 MILES AWAY AND LOST ALL DRIVE POWER BUT WAS ABLE TO DRIVE IN 2ND GEAR WAS TOLD THAT THERE IS A MANUFACTURED DEFECT IN THE TRANSMISSION CASING THAT IT CRACKS DO TO THE METAL THAT IT IS MADE WITH AND THERE IS NO WAY FOR PRESSURE TO SUSTAIN THE VEHICLE IN DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825686February 11, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825693February 11, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825720February 11, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/22/16*LJ UPDATED 04/26/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825529February 11, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 05/10/16*LJ UPDATED 5/10/16. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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