Jeep Grand Cherokee Complaints (2000)

1,447 consumer complaints on file.

#10559568January 13, 2014
ENGINE
TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND FUNCTIONED PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DETERMINE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 168,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552389November 15, 2013
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
SEVERAL MONTHS AGO, I GET A QUACK SOUND WHEN THE DOOR LOCK/UNLOCK IS ACTIVATED. INITIALLY BOTH LOCKS WORKED THEN THE REAR PASSENGER DOOR DOESN'T LOCK BUT UNLOCKS AND THE DRIVER'S PASSENGER DOOR DOESN'T UNLOCK BUT LOCKS. I DID A SEARCH AND FOUND THIS: HTTP://WWW.TOPIX.COM/FORUM/AUTOS/JEEP-GRAND-CHEROKEE/TLMUDAEOFDB3HT8FC PAGE WHERE PEOPLE ARE HAVING THE SAME ISSUES. APPARENTLY IT IS A PROBLEM WITH MY 2000 LAREDO THAT PRESENTS ITSELF EVERY FEW YEARS AFTER THE FIX. IS THERE OR WAS THERE EVER A RECALL FOR THIS ISSUE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546856October 5, 2013
SEATS
DRIVER'S SEAT BECAME LOOSE AND WOBBLY, EVENTUALLY "CLICKING" WHILE DRIVING, AND THEN OBVIOUSLY BROKE AND I WAS RECLINED BACK AND TO THE RIGHT. SEAT REMOVAL FOUND THAT DRIVER'S SEAT FRAME HAD CRACKED AND FAILED. PROFESSIONAL WELDER REPAIRED SEAT FRAME AND STRENGTHENED FRAME WITH ADDITIONAL MATERIAL. THREE YEARS LATER, SEAT FRAME IS FAILING AGAIN. I AM NOT OVERWEIGHT OR OBESE - THIS SEAT FRAME IS DANGEROUS, ESPECIALLY IF IT BREAKS WHILE DRIVING. A SEARCH ON THE INTERNET INDICATES A WIDESPREAD PROBLEM WITH THESE SEAT FRAMES, INCLUDING A REPAIR KIT WEBSITE SINCE CHRYSLER IS NOT TAKING CARE OF THIS ISSUE. IT IS MY OPINION THAT UNDER REGULAR DUTY, A SEAT FRAME SHOULD LAST THE LIFETIME OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546438October 1, 2013
ELECTRICAL SYSTEM, AIR BAGS
BLOWER MOTOR RESISTOR HEATED UP TO THE POINT THAT THERE WAS SMOKE COMING FROM UNDER THE PASSENGER SIDE GLOVE COMPARTMENT. AFTER FURTHER INVESTIGATION IT WAS DISCOVERED THAT THE WIRES AND THE RESISTOR HAD BOTH BEEN CHARRED AND MELTED. NOT ONLY DO I NO LONGER HAVE ANY HEAT OR A/C BUT I ALSO NO LONGER HAVE A WINDOW DEFROSTER AND THIS POSES A SERIOUS SAFETY ISSUE TO MYSELF, ANY PASSENGERS I MAY HAVE AND AS WELL TO OTHER DRIVERS ON THE ROAD. NOT TO MENTION THE FIRE THAT WAS ONLY BARELY THWARTED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544767September 21, 2013
ELECTRICAL SYSTEM
VEHICLE WAS NOTED WITH STOP LIGHT ACTIVATED IN PARKED POSITION. INVESTIGATION SHOWED FAIL BRAKE SWITCH ADJACENT TO BRAKE PEDAL. PURCHASED NAPA REPLACEMENT PART . INSTALLED REPLACEMENT SWITCH DID NOT FULLY SEAT INTO METAL POCKET ON SUPPORT BRACKET. REPLACED WITH JEEP/CHRYSLER DEALER REPLACEMENT SWITCH WITH SAME CONDITION. UNIT WILL BE PUSHED OUT OF METAL BRACKET FROM QUICK RELEASE OF BRAKE PEDAL. CONCERN IS EXCESSIVE HEAT GENERATED BY CONTINUAL REAR BRAKE LIGHT ACTIVATION. POTENTIAL FOR FIRE HAZARD. I AM FAA CERTIFIED FOR FLIGHT SAFETY SYSTEMS ON AIRCRAFT. THIS INADEQUATELY SECURED SWITCH WOULD NOT BE ALLOWED FOR AIRCRAFT DUE TO HAZARDOUS POTENTIAL FAILURE MODE. SWITCH DESIGN WAS MADE FOR QUICK ASSEMBLY BUT INADEQUATE SECURING TO VEHICLE BRACKET SUPPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535846August 17, 2013
ENGINE, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
HAVE BEEN NOTICING VIBRATION OF THE RADIATOR COOLING FAN WHEN A/C TURNED ON. WHILE BACKING OUT OF DRIVE, HEARD POP NOISE FROM ENGINE COMPARTMENT. PULLED INTO DRIVE, OPENED HOOD AND FOUND THAT RADIATOR FAN HAD DISINTEGRATED, PIERCING RADIATOR SHROUD AND RADIATOR. HOLES IN RADIATOR (RADIATOR NOW LEAKING) AND SHROUD. CALLED CHRYSLER RECALL CENTER AND TOLD THAT THIS WAS NOT COVERED BY RECALL 06V199000. AM REPLACING ALL AFFECTED PARTS AND PERFORMING SERVICE MYSELF. BASED ON ONLINE RESEARCH THIS IS VERY COMMON PROBLEM WITH THIS MODEL AND SHOULD BE INCLUDED UNDER ABOVE MENTIONED RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534434August 9, 2013
FUEL SYSTEM, GASOLINE
FAULTY GAS TANK. GAS LEAKING FROM TANK. STRONG SMELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522398June 29, 2013
SUSPENSION, STEERING
I WAS DRIVING ON AN ON RAMP WHEN I HIT A RAISED BUMP ON THE ROAD. THE FRONT STARTED BUMPING VIOLENTLY ALMOST LIKE A BASKETBALL. WHEN I APPLIED THE BRAKES IT STOPPED AS I SLOWED DOWN. IT HAPPENED ONCE MORE AS I COULD NOT GET OFF THE HIGHWAY FROM THE FIRST INCIDENT. AGAIN, I HIT ANOTHER BUMP AND THE SAME THING HAPPENED. I WAS LUCKY THAT NO ONE WAS RIGHT BEHIND ME OR THERE MIGHT HAVE BEEN A COLLISION. I WENT ONLINE WHEN I GOT HOME TO SEE WHAT THE ISSUE WAS AND FROM WHAT I SAW IT WAS WHAT PEOPLE CALL THE "DEATH WOBBLE". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521482June 24, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I AM CONCERNED THAT MY VEHICLE IS NOT GOING TO BE RECALLED. I HAVE READ THAT IF I AM STRUCK FROM BEHIND MY CAR COULD CATCH FIRE. I AM EXPERIENCING SOME OTHER ISSUES WITH THE CAR, ONE OF WHICH IS IT DYING EVERYTIME I PUSH THE ACCELERATOR. SO I AM TERRIFIED THAT IF I PULL OUT INTO TRAFFIC AND IT DIES, LIKE IT DOES REGULARLY, I WILL BE REAR-ENDED AND MY CAR WILL BURST INTO FLAMES AND MY KIDS, INCLUDING AN INFANT, IN THE BACK SEAT WILL DIE IN THE FIRE. SOMETHING NEEDS TO BE DONE ABOUT THIS BEFORE ANOTHER PERSON, CHILD OR ADULT, LOSES THEIR LIFE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523397June 19, 2013
FUEL SYSTEM, GASOLINE
THE GAS TANK IS A BOMB. THIS NEEDS TO BE FIXED NOW. 2.7 MILLION JEEPS ON THE ROAD, AND I AM ONE OF THEM. I AM 76 YEARS OLD AND AFRAID TO DRIVE FOR FEAR OF BEING HIT AND BLOWING UP. I LOVE MY FAMILY AND MY LIFE. PLEASE DO SOMETHING ABOUT THIS PROBLEM. ..UPDATED 07-05-13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520602June 19, 2013
EQUIPMENT ADAPTIVE/MOBILITY
I AM CONCERNED THAT CHRYSLER IS NOT INCLUDING MY EFFECTED YEAR JEEP BUT IS LEAP FROGGING TO THE 2002-2007 JEEP LIBERTYS. I HAVE THE SAME CONFIGURATION AS THE 1993-1998 JEEPS. DOES NOT SEEM FAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520776June 19, 2013
FUEL/PROPULSION SYSTEM
YOU PEOPLE, AT NHTSA LOOK LIKE A GROUP OF "HORSE'S [XXX]" FOR BACKING DOWN. I HAVE COMPLAINED ABOUT THE GAS TANK ON MY 2000 JEEP GRAND CHEROKEE LIMITED AND NOW YOU HAVE ALLOWED CHRYSLER TO "MAKE A DEAL" BY NOT INCLUDING THE 1999 TO 2004 GROUP...WHAT A "CROCK" THAT IS! YOU HAVE THE FACTS...51 DEATHS DIRECTLY ONLY ATTRIBUTED TO PLACEMENT OF THE GAS TANK....STOP SHIRKING YOUR RESPONSIBILITIES AND GET THEM TO RECALL THAT GROUP AS WELL. ENOUGH OF YOUR BEING "BACKED UP AGAINST THE WALL" BY THE AUTO MAKERS....GET OFF YOUR DUFF AND SHOW THEM WHO IS THE BOSS OF OUR SAFETY....ONLY YOU....NOW MAKE IT WORK! A VERY IRATE CUSTOMER.... (AND THIS SHOULD APPEAR EVERYWHERE AND CHRYSLER NEEDS HEAVY DUTY PRESSURE TO RECALL THE '99 TO '04 GROUP...SAME PROBLEM, SAME SITUATION AND WILL HAPPEN AGAIN AND AGAIN....GET IT RIGHT THIS TIME!) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515206June 5, 2013
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE WAS CONCERNED FOR HIS SAFETY BECAUSE THE FUEL TANK WAS EXPOSED UNDER THE VEHICLE. THE DEALER AND THE MANUFACTURER HAD BOTH BEEN CONTACTED. THE CONTACT REFERENCED NHTSA ACTION ITEM: EA12005 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY). THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 198,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513256May 23, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE TAIL AND BRAKE LIGHTS FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE SOCKETS AND BULBS WERE REPLACED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE MANUFACTURER'S RECALL. THE FAILURE MILEAGE WAS 53,000 AND THE CURRENT MILEAGE WAS 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512003May 14, 2013
SEATS
THE FRONT SEAT BRACKET HAS BROKEN ALONG WITH MANY OTHERS. THIS ISSUE NEEDS TO BE RECALLED BEFORE THERE IS A FATALITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498131February 14, 2013
EXTERIOR LIGHTING
WHEN HEADLIGHTS ARE ON AND YOU STEP ON BRAKES ALL REAR LIGHTS GO OUT. I HAVE NOW BEEN CITED FOR THIS TWICE AND WARNED 3 TIMES. I HAVE HAD THIS ISSUE ADDRESSED WITH 2 LOCAL MECHANICS WHO THOUGHT THEY FIXED BUT YET AGAIN THIS IS BROKEN. I AM GIVING ALL MY HARD WORKING MONEY IN FEES FOR THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495347January 31, 2013
STRUCTURE:BODY
SUNNY DAY, DRY ROAD. AT THE STOP I HEARD A LOUD 'TOC' SOUND REAR RIGHT SIDE. FELT LIKE THE REAR OF THE CAR HAD SLID. I MADE MY RIGHT TURN AND ACCELERATED ON ROAD WHEN THE CAR STARTED SWAYING LEFT AND RIGHT, I COULD NOT KEEP THE CAR ON THE ROAD AND ENDED UP ON THE LEFT LANE (55M/HR ROAD). MANAGED TO SLOW DOWN AND STOP IN PARKING LOT. MECHANIC SAID EXTREME CORROSION OF FRAME CAUSED SEPARATION OF THE AXLE TO THE RIGHT SIDE TORQUE. AXLE MOVED REARWARDLY TO LEAN AGAINST THE WING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492072January 10, 2013
VISIBILITY/WIPER
LIVING IN CHICAGO , MY JEEP HAS A HEATER PROBLEM , FROM DEFECTIVE FACTORY BLEND DOOR THAT BRAKE INSIDE DASH AND CAUSES THE HEATER AND AC NOT TO WORK PROPERLY AND WILL FOG THE WINDSHIELD MAKING THIS A VERY UNSAFE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491703January 7, 2013
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE NO KEY WARNING LIGHT ILLUMINATED FOLLOWED BY THE VEHICLE STALLING. THE DEALER WAS NOTIFIED AND ADVISED THE CONTACT THAT THE MASTER KEY WOULD NEED TO BE CODED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491502January 5, 2013
SEATS
DRIVER'S SEAT FRONT OUTBOARD ATTACH POINT FAILED DURING NORMAL USE. THE FAILURE WAS IN THE FRAME OF THE SEAT BASE WHERE IT ATTACHES TO THE SEAT ADJUSTMENT TRACK. THIS IS A MANUAL ADJUST SEAT. I AM ORIGINAL OWNER AND OF AVERAGE BUILD. VEHICLE HAS NEVER BEEN INVOLVED IN A COLLISION, ABUSED IN ANY WAY, AND HAS BEEN MAINTAINED IN EXCELLENT CONDITION. I CONDUCTED MY OWN INFORMAL INVESTIGATION. THE SEAT BASE FRAME WHERE IT ATTACHES TO THE SEAT TRACK IS A LIGHT WEIGHT SHEET METAL STAMPING. THE HOLES IN THE STAMPING THAT ACCEPT THE SEAT TRACK ATTACHMENT STUDS ARE SIGNIFICANTLY OVERSIZE COMPARED WITH THE SIZE OF THE STUD. THE SEAT TRACK STUD IS FASTENED TO THE SEAT BASE WITH A BARE NUT THAT IS ONLY SLIGHTLY LARGER THAN THE HOLE DIAMETER. THIS RESULTS IN THE NUT BEARING DOWN ON A VERY SMALL SURFACE AREA OF THE SHEET METAL. HIGH STRESS IS CREATED AT THESE POINTS, ESPECIALLY IF THE NUT IS NOT EXACTLY CENTERED ON THE OVERSIZE HOLE. ALSO, THE FRONT ATTACH POINTS ARE SEVERAL INCHES TO THE REAR OF THE FRONT EDGE OF THE SEAT FRAME, FURTHER INCREASING FORCES ON THESE POINTS FOR ANY REARWARD FORCE ON THE UPPER SEAT BACK. OVER TIME DURING NORMAL USE, THIS RESULTED IN STRESS CRACKING AND SUBSEQUENT FATIGUE FAILURE OF THE SHEET METAL. DURING A HIGH IMPACT EVENT SUCH AS A REAR-END COLLISION, THIS COULD CAUSE SUDDEN FAILURE OF THE SEAT ATTACH POINTS, RESULTING IN LOSS OF CONTROL OF THE VEHICLE, INJURY TO THE FRONT SEAT OCCUPANT, AND INJURY TO ANYONE SEATED IN THE REAR SEAT BEHIND THE FRONT SEAT OCCUPANT. A SIMPLE FLAT WASHER OR OTHER REINFORCEMENT OF THE HOLES IN THE SEAT BASE SHEET METAL COULD PREVENT THIS MODE OF FAILURE. I RECOMMEND THAT ANY VEHICLE EQUIPPED WITH SEATS OF THIS DESIGN HAVE THE SEATS INSPECTED FOR CRACKS IN THE SHEET METAL BASE, REPAIRED OR REPLACED IF NECESSARY, AND HAVE THE SEAT ATTACHMENT POINTS REINFORCED WITH HEAVY WASHERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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