Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10024834July 6, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
THE CONSUMER PARKED AND EXITED THE VEHICLE. WITHOUT WARNING THE VEHICLE ROLLED BACKWARDS AND HIT A UTILITY POLE. THE CONSUMER SUSTAINED SOME INJURIES AND THE VEHICLE WAS DAMAGED. *AK THE CONSUMER RECEIVED A RECALL RELATED TO THE PROBLEM. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10024788June 24, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER STATES THAT BRAKE ROTORS ARE WEARING, AND WHEN APPLYING THE BRAKES, VEHICLE WILL HAVE HEAVY VIBRATION AND EXTENDED STOPPING DISTANCE. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024442June 19, 2003
SUSPENSION
WHILE DRIVING VEHICLE TENDS TO WANDER ALL OVER THE ROAD EXCESSIVELY, ESPECIALLY IF HIT BY A CROSSWIND OR PASSED BY A TRACTOR TRAILER. IT IS VERY HARD FOR CONSUMER TO MAINTAIN LANE. THE TIRES HAVE BEEN REPLACED AND THE ALIGNMENT HAS BEEN CHECKED. DEALER CANNOT DIAGNOSE CAUSE OF PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022870June 11, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
AT HIGH SPEEDS VEHICLE'S FRONT END SHAKES WHEN BRAKING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022074June 3, 2003
AIR BAGS
AIR BAG LIGHT ILLUMINATED WHILE DRIVING. DEALER DIAGNOSED THAT THE AIR BAG HARNESS SHORT CIRCUITED. RELATED RECALL 02V099000, CONSUMER'S VEHICLE NOT INCLUDED DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020990June 3, 2003
SERVICE BRAKES, HYDRAULIC, UNKNOWN OR OTHER
PULSATION IN THE BRAKES, ROTORS WARPED, CALIPERS REPLACED, SUSPENSION ARM REPLACED, ERRONEOUS EMISSIONS/ENGINE WARNING LIGHTS, ERRONEOUS TIRE PRESSURE WARNING LIGHT. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022247June 2, 2003
AIR BAGS
NAR 6-03-2003 *MR THE CONSUMER WAS INVOLVED IN AN ACCIDENT AND THE AIR BAGS DID NOT DEFLAT. *CB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10019967May 15, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE VEHICLES BRAKE ROTORS WARPED WHICH CAUSED THE BRAKE PEDAL TO GO TO THE FLOOR. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018468May 9, 2003
STRUCTURE
THE LUGGAGE RACK ON THE TOP OF MY JEEP PULLED OUT. THE SCREWS JUST PULLED THROUGH THE HOLES. THERE WERE NO WASHERS OR ANYTHING OF THAT TYPE TO PREVENT THIS FROM OCCURRING. THIS WAS DONE WHEN STRAPPING AN ITEM TO THE TOP TO SECURE IT. THIS IS A POTENTIAL ROAD HAZARD. I DON'T WANT TO BE BEHIND THE JEEP THAT HAS THIS HAPPEN ON THE ROAD AND LOSES IT'S LOAD INTO THE ROAD OR ONTO THE AUTOMOBILE FOLLOWING. JEEP WILL NOT HELP US IN REPAIRING THE PROBLEM NOR DO THEY CARE ABOUT THE POSSIBLE HAZARD. I SPOKE TO MIKE AT THE SERVICE DESK AT CHRYSLER AND HE TOLD ME THAT THIS WAS NOT A MANUFACTURING PROBLEM AND THEREFORE THEY WOULD DO NOTHING TO REMEDY THE SITUATION. WHEN I TOLD HIM IT WAS A DESIGN FLAW, HE SAID HE DIDN'T CARE. I PLAN ON CONTACTING THE ENGINEERING DEPARTMENT, IF THEY WILL ALLOW ME, AND LET THEM KNOW ABOUT THE PROBLEM. WHEN THE SCREW AND CASING PULLED THROUGH, IT ENLARGED THE HOLE AND PROTRUDED UP THROUGH THE ROOF TOP. IF ONE CAN NOT TIGHTEN A TOP LOAD ON THE LUGGAGE RACK, WHAT IS TO PREVENT IT FROM COMING OFF AT ANY TIME???? PLEASE HELP US AND OTHERS WITH JEEP GRAND CHEROKEE'S TO PREVENT A FUTURE ACCIDENT DUE TO TOP MOUNTED LOADS FROM COMING OFF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018369May 7, 2003
STEERING:LINKAGES:TIE ROD ASSEMBLY
LOST STEERING. TIE ROD BECAME DISCONNECTED. DEALER SAYS THAT BOLTS WERE TIGHTENED BUT THAT THE THREADS STRIPPED OFF OF THE KNUCKLE THAT TIE ROD ATTACHES TO. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017044May 5, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 JEEP GRAND CHEROKEE SHIFTED FROM PARK TO REVERSE WHILE RUNNING WITHOUT ANY HUMAN INTERVENTION. THE CAR WAS RUNNING FOR APPROXIMATELY 3-4 MINUTES IN PARK AND SUDDENLY SHIFTED INTO REVERSE CAUSING AN ACCIDENT WITH DAMAGE TO THE REAR BUMPER WHEN STRIKING A CONCRETE BARRIER. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10016876May 1, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2002JEEP GRAND CHEROKEE NEEDED FRONT BRAKES & ROTORS AT 12,000 MILES BECAUSE OF VIBRATION WHEN BRAKING, THEY WERE REPLACED BY THE DEALER. VEHICLE NOW HAS 23,00 MILES AND DOING THE SAME THING! GOING BACK TO THE DEALER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016790April 30, 2003
SEAT BELTS:REAR/OTHER
I HAVE A JEEP GRAND CHEROKEE LIMITED YEAR 2003. IT HAS THE GEN-3 SEAT BELTS IN THE BACK SEAT. THESE SEAT BELTS HAVE BEEN KNOWN TO RELEASE IN CRASHES. I TESTED THE SEAT BELT OUT AND IT RELEASES WITH A SIMPLE TOUCH OF THE ELBOW. I CONTACTED DAIMLER CHRYSLER AND EXPLAINED THAT THE SAFEST PLACE FOR CHILDREN IS IN THE BACK SEAT BUT IT IS USELESS IF THE SEAT BELTS RELEASE UPON IMPACT. MY 6 MONTH IS SAFER IN THE FRONT SEAT WITH SEAT BELTS THAT WORK PROPERLY. DAIMLER CHRYSLER EXPLAINED TO ME THAT IF THE SEAT BELTS ARE USED PROPERLY THEY ARE SAFE. ISN'T THERE ONLY 1 WAY TO USE A SEAT BELT? I EXPLAINED TO DAIMLER CHRYSLER THAT I SAW A CRASH TEST WITH A DUMMY AND THE SEAT BELT RELEASED UPON IMPACT. DID THE DUMMY DO SOMETHING WRONG??? WHY DO PEOPLE HAVE TO LOSE THEIR LIVES OR BE SEVERELY INJURED BEFORE A MANUFACTURER IS WILLING TO ADMIT THEY HAVE A PROBLEM OR TRY TO CORRECT IT? I AM CONTACTING YOU BECAUSE I THINK THERE SHOULD BE A RECALL FROM DAIMLER CHRYSLER SO THEY STOP PUTTING THESE DANGEROUS SEAT BELTS IN THE VEHICLES THEY MANUFACTURE. I WOULD NEED A SEAT BELT THAT WORKS PROPERLY. PLEASE ADVISE. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017795April 29, 2003
ELECTRICAL SYSTEM
THE CONSUMERS VEHICLE WAS LESS THAN A YEAR OLD BUT HAS HAD THREE COMPUTERS REPLACED. THE DEALER HAS NOT BEEN ABLE TO DETERMINE THE CAUSE OF THE FAILURES. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017741April 28, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
NAR 04/28/2003. MR THE CONSUMER EXPERIENCED PROBLEMS WITH THE FRONT AND REAR BRAKE ROTORS AND PADS HAD TO BE REPLACED. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016596April 27, 2003
SEAT BELTS:REAR/OTHER
MY 2002 JEEP GRAND CHEROKEE LIMITED, GEN 3 SEAT BELT IN THE REAR, UNLASHED UNEXPECTEDLY. I HAVE TWO CHRYSLER CARS WITH THIS TYPE OF BELT. I WOULD NEVER HAVE BOUGHT THEM KNOWING THE BELTS ARE POTENTIALLY UNSAFE. I HAVE TWO SMALL CHILDREN. PLEASE THESE RECALLED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016355April 22, 2003
STEERING:COLUMN
THE STEERING COLUMN VIBRATES WHEN TURNING THE WHEELS (USUALLY AT LOWER SPEEDS). TOOK IT TO THE DEALER 3 TIMES, FIRST TIME THEY REPLACED THE HOSES, SECOND TIME REPLACED THE STEERING COLUMN, AND THE THIRD TIME THEY STATED THIS WAS A PROBLEM WITH A PIECE OF METAL IN THE COLUMN THAT VIBRATES DUE TO A SMALL GAP WITHIN THE STEERING COLUMN. I WAS TOLD THIS WOULD BE A FEW MONTHS, HOWEVER, 6 MONTHS HAVE NOW PASSED AND I STILL HAVE THE PROBLEM. ONE SIDE NOTE, IT SEEMS TO DO IT LESS IN COLDER WEATHER! *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016297April 22, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
MY JEEP HAS APPROX 24,000, PREDOMINATELY HIGHWAY. NOT STOP AND GO TRAFFIC, THE BRAKES SHOULD NOT NEED TO BE FULLY REPLACED. MY FATHER HAS A 2001 AND ALSO HAD TO REPLACE HIS FRONT AND REAR ROTORS. I BELIEVE THAT THIS IS A CONTINUAL PROBLEM FOR JEEP AND THAT SHOULD BE INVESTIGATED MORE THOROUGHLY. IF A SURVEY WAS CONDUCTED FOR JEEP OWNERS I AM SURE A PREVALENT NUMBER OF OWNERS WOULD SHARE THIS COMPLAINT. TO ALLOW THIS FACTOR TO EXIST IN SUCH A POPULAR VEHICLE IS A DANGER TO THE CONSUMER AND ANY ONE WHO SHARES THE ROAD. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014403April 15, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
EXCESSIVE RUN OUT IN FRONT BRAKE ROTORS ON 2002 JEEP GRAND CHEROKEE AFTER ONLY 14,000 MILES CAUSING EXCESSIVE VIBRATION WHEN BRAKING.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014178April 9, 2003
SEAT BELTS:REAR/OTHER
I HAVE FOUND THAT MANY 2002 JEEP GRAND CHEROKEE VEHICLES ARE MISSING THE REQUIRED CHILD SAFETY SEAT LATCH READY ANCHORS IN THE REAR SEATS. HAVE ORDERED NEW SEATS TO CORRECT CONDITION AND THE REPLACEMENT SEATS ARE ALSO MISSING THE LATCH ANCHORS. EXAMPLE VEHICLE IDENTIFICATION NUMBERS: [XXX], [XXX]. MORE AVAILABLE UPON REQUEST. *JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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