Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10678526January 23, 2015
SERVICE BRAKES
TL*THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT MENTIONED THAT WHEN THE BRAKES WERE APPLIED, THE PEDAL HAD A SPONGE FEELING AND DELAYED REACTION WHEN STOPPING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THE RECALL REPAIR WAS PERFORMED BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678563January 23, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678612January 23, 2015
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE ACCELERATOR PEDAL FRACTURED. THE CONTACT MERGED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678356January 22, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
VEHICLE STALLED WHILE STOPPED AT STOP LIGHT. WHEN STARTED, IDLED VERY ROUGH AND STALLED AGAIN. CAR WAS TOWED TO DEALER. DEALER INDICATED FAILURE IN FUEL PUMP RELAY. REPAIR INVOLVES DISABLING OF FUEL PUMP RELAY IN TOTALLY INTEGRATED POWER MODULE (TIPM) AND INSTALLING EXTERNAL FUEL PUMP RELAY. FAILURE ALSO RESULTED IN FAILURE OF VALVE SPRING. THE REPAIR REGARDING THE FUEL PUMP IS IDENTICAL TO THE REPAIR OUTLINED IN CHRYSLER SAFETY RECALL P54/NHTSA 14V-530, WHICH PER CHRYSLER CUSTOMER SERVICE REP IS ONLY APPLICABLE TO 2011 VEHICLES AND NOT 2012 VEHICLES. THIS FUEL PUMP FAILURE AFFECTS MORE VEHICLES THAN OUTLINED BY ORIGINAL RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676878January 21, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676582January 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 4 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676427January 19, 2015
SERVICE BRAKES
I VISITED OUR LOCAL JEEP DEALERSHIP IN SEPTEMBER OF 2014. I EXPLAINED TO THE INDIVIDUAL BEHIND THE SERVICE COUNTER THAT I RECEIVED A RECALL NOTIFICATION FOR A POSSIBLE BRAKE BOOSTER PROBLEM AND NEEDED TO BRING MY CAR IN FOR INSPECTION. THE INDIVIDUAL TOOK OUT A NOTEBOOK AND ADDED MY NAME TO WHAT APPEARED TO BE A RATHER LENGTHY LIST. I STILL HAVE YET TO BRING MY CAR IN FOR INSPECTION. WITH SUCH A WET WINTER, I WOULD THINK THE GOAL WOULD BE TO GET RECALLED VEHICLES IN AND OUT IN A TIMELY MANNER TO AVOID THE POTENTIAL FOR SERIOUS INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672233January 13, 2015
EQUIPMENT ADAPTIVE/MOBILITY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE HAD REPAIR AFTER REPAIR DONE AND .SPENT OVER 900 JUST IN REPAIRS AND I HAVE THE RECEIPTS . I WOULD LIKE TO GET A RESOLUTION. MY TOP VEHICLE CEILING WAS BURNT FROM THE RECALL # 105129 ELECTRICAL SYSTEM WIRING LAMP. I NEED A RESOLUTION I CANNOT AFFORD TO PAY FOR ANY MORE REPAIRS. RECALL ID # 102683 - SERVICE BRAKES FULL DETAILS RECALL DATE APR 01, 2014 COMPONENT SERVICE BRAKES MODEL AFFECTED GRAND CHEROKEE POTENTIAL UNITS AFFECTED 644354 RECALL DATE: APR 01, 2014 MODEL AFFECTED: 2012 JEEP GRAND CHEROKEE RECALL ID # 102682 - SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM FULL DETAILS RECALL DATE APR 01, 2014 COMPONENT SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM MODEL AFFECTED GRAND CHEROKEE POTENTIAL UNITS AFFECTED 644354 RECALL DATE: APR 01, 2014 MODEL AFFECTED: 2012 JEEP GRAND CHEROKEE RECALL ID # 102682 - SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM FULL DETAILS RECALL DATE APR 01, 2014 COMPONENT SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM MODEL AFFECTED GRAND CHEROKEE POTENTIAL UNITS AFFECTED 644354 RECALL DATE: APR 01, 2014 MODEL AFFECTED: 2012 JEEP GRAND CHEROKEE *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10670620January 7, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL- THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE EXPERIENCED AN UNINTENDED ACCELERATION. IN ADDITION, THE ENGINE REVVED BUT FAILED TO ACCELERATE ON SEVERAL OCCASIONS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) WAS RECEIVED IN MAY OF 2014, NHTSA CAMPAIGN NUMBER 14V391000 (ELECTRICAL SYSTEM) WAS RECEIVED IN AUGUST OF 2014 AND NHTSA CAMPAIGN NUMBER: 14V636000 (ELECTRICAL SYSTEM) IN DECEMBER OF 2014. THE DEALER INFORMED THAT THE PARTS WERE NOT AVAILABLE AND NO ESTIMATED DATE FOR RECEIVING THE PARTS COULD BE GIVEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000. DJR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670691January 7, 2015
SERVICE BRAKES
TL-THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 15-20 MPH, THE BRAKE PEDAL WAS APPLIED AND A LOUD ABNORMAL NOISE WAS HEARD AS THE VEHICLE FAILED TO STOP. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. DJR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670677January 7, 2015
SERVICE BRAKES
TL-THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART FOR THE RECALL REMEDY WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE. DJR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670799January 7, 2015
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED TO COMPLETE THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR TO BE COMPLETED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670390January 6, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE EXPERIENCED A SUDDEN LOSS OF POWER. THE VEHICLE LATER RESUMED NORMAL FUNCTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 6,000. UPDATED 02/24/15*LJ UPDATED 10/28/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670061January 5, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH, THE BATTERY WARNING LIGHT ILLUMINATED, THE DASHBOARD LIGHTS FLASHED ON AND OFF, AND THERE WAS A WHISTLING SOUND COMING FROM UNDER THE HOOD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670083January 5, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V634000 (ELECTRICAL SYSTEM), AND 14V391000 (ELECTRICAL SYSTEM). THE CONTACT WAS INFORMED THAT THE PARTS WOULD BE UNAVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT STATED THAT THE KEYLESS ENTRY WAS NOT WORKING IN ORDER TO ENTER THE VEHICLE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669553January 2, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669569January 2, 2015
SERVICE BRAKES
I RECEIVED A RECALL NOTICE IN THE MAIL. I IMMEDIATELY CALLED MY LOCAL JEEP DEALERSHIP TO SEE ABOUT FIXING THE PROBLEM. THIS CALL WAS MADE IN JUNE 2014. IT IS NOW JANUARY 2015 AND NOTHING HAS BEEN DONE TO FIX THE (NOW THREE) RECALLS I HAVE ON MY JEEP. I KEEP GETTING TOLD I AM "ON THE LIST." THE LAST TIME I CALLED THE MAN IN THE PARTS DEPARTMENT WAS VERY RUDE AND I WAS TOLD THEY "ONLY GET IN ONE PART PER WEEK" AND THERE ARE "OVER 300 PEOPLE ON THE LIST"...THIS IS UNACCEPTABLE! THESE RECALLS HAVE NOT BEEN DEALT WITH IN A TIMELY OR SAFE MANNER. A BRAKE BOOSTER PROBLEM, SUN VISOR WIRING, AND NOW THE ALTERNATOR.. WHO KNOWS WHEN THESE WILL BE FIXED! WITH THESE PROBLEMS I DO NOT FEEL AS SAFE IN MY JEEP, I MAY END UP GETTING RID OF IT IF SOMEONE DOES NOT TAKE THE TIME TO FIX VEHICLES THAT HAVE RECALLS. THIS IS OUR SAFETY, SEND MORE THAN ONE PART PER WEEK SO WE CAN FEEL SAFE IN THE VEHICLE I CHOSE TO BUY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669557January 2, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THE BRAKE BOOSTER WAS ON BACK ORDER. ON ANOTHER OCCASION, THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE BRAKE PEDAL WAS APPLIED AND TRAVELED TO THE FLOORBOARD. THE BRAKE PEDAL WAS PUMPED AND THERE WAS AN INCREASE IN STOPPING DISTANCE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10669656January 2, 2015
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE CONTACT HEARD AN ABNORMAL NOISE FROM THE FRONT PASSENGER'S SIDE OF THE VEHICLE. IN ADDITION, THE CONTACT NOTICED A BURNING ODOR COMING FROM THE AIR VENTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE CONTACT HAD ALSO STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10669662January 2, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS NEEDED WERE UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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