Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10611323July 17, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE 4X4. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611369July 17, 2014
ELECTRICAL SYSTEM
FAILURE OF THE TIPM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611029July 16, 2014
ELECTRICAL SYSTEM
PROBLEM STARTING THE JEEP THE TIPM MAL-FUNCTIONING. NOT ABLE TO START THE CAR ON A REGULAR. SEEING MANY OTHER PEOPLE COMPLAINING ABOUT THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610803July 15, 2014
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE DOES NOT CRANK, CRANKS BUT SUDDENLY LOSES POWER, SHUTSOFF LOSING POWER BRAKES, POWER STEERING AND CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610843July 15, 2014
SERVICE BRAKES
APPLIED BRAKES.... ALMOST NO BRAKING AT ALL. CAME TO A STOP BEYOND THE STOP SIGN, PEDAL TO THE FLOOR. CALLED DEALER... NO PARTS AVAILABLE ...WILL INSTALL NEW UNIT AND WAIT FOR RECALL FIX KIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609792July 11, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE BEGAN EXPERIENCING SPORADIC AND INTERMITTENT HARD CRANK STARTS AS WELL AS PARTIAL STALLING WHILE TRAVELING. WHEN PLACING THE KEY/PUSH BUTTON TO THE "ON" POSITION, THE FUEL PUMP WOULD ENGAGE, BUT WAS QUICKLY FOLLOWED BY A "CLICK" NOISE, WHICH SHUTOFF THE FUEL PUMP. EVENTUALLY, AFTER 6-12 ATTEMPTS, THE FUEL PUMP WOULD ENGAGE LONG ENOUGH TO ALLOW THE VEHICLE TO START. WHILE TRAVELING, RPMS WOULD SUDDENLY DROP, TYPICALLY WHILE BRAKING/SLOWING FROM TRAVELING. AFTER PROGRESSIVELY GETTING WORSE AND MORE CONSISTENT, VEHICLE TAKEN TO DEALERSHIP. INITIAL DIAGNOSIS WAS A FAILING FUEL PUMP. UPON FURTHER INVESTIGATION, IT WAS DETERMINED THAT THE ELECTRICAL RELAY TO THE FUEL PUMP, A PART OF THE TIPM, WAS SHORTING AND PREMATURELY FAILING. A BYPASS RELAY WAS RE-WIRED AND SEEMS TO HAVE CORRECTED THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609805July 11, 2014
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
TRAVELING AT ABOUT 68 MPH WITH SPEED CONTROL ENGAGED, AFTER ABOUT 30 MINUTES I NOTICED A DECLINING VEHICLE SPEED & STABILITY CONTROL WARNING LIGHT ILLUMINATED. AFTER UNSUCCESSFULLY TRYING TO RE ENGAGE SPEED CONTROL, I PULLED OFF THE HIGHWAY. I DEPRESSED THE DASH BOARD STABILITY CONTROL BUTTON SEVERAL TIMES AND THE STABILITY CONTROL LIGHT WAS STILL ON. I TURNED OFF THE VEHICLE AND RESTARTED & THE STABILITY CONTROL LIGHT WAS OFF. WE RESUMED OUR TRIP USING SPEED CONTROL WITH FURTHER INCIDENT. THIS HAS OCCURRED SEVERAL TIMES SINCE, BUT ONLY WITH SPEED CONTROL ENGAGED. ON A RECENT TRIP AFTER ABOUT 30 MINUTES @ 65 - 70 MPH WITH SPEED CONTROL ENGAGED THE SAME ISSUE OCCURRED AGAIN UNDER THE SAME CIRCUMSTANCES AND SAME CORRECTIVE ACTION TAKEN. I THEN CONTINUED FOR ABOUT 2 HOURS AT THE SAME SPEED WITHOUT SPEED CONTROL AND FURTHER INCIDENT. SINCE THEN A TECHNICIAN HAS ATTEMPTED TO RESOLVE THE ISSUE WITHOUT RESULTS. IT IS AN INTERMITTENT ISSUE WILL BE UNABLE TO RESOLVE UNTIL A FULL FAILURE OF THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609516July 10, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKE, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609389July 10, 2014
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE STRUGGLES TO START. *SMD THE CONSUMER STATED THE VEHICLE WOULD CRANK, BUT NOT TURN OVER. AFTER MULTIPLE ATTEMPTS, THE VEHICLE FINALLY STARTED. WHILE AWAITING THE DEALERS DIAGNOSIS, THE CONSUMER DID SOME RESEARCH AND DISCOVERED THE COMMON CAUSE SEEMED TO BE THE TOTALLY INTEGRATED POWER MODULE (TIPM). THE DEALER CONFIRMED, THE PROBLEM WAS INDEED THE (TIPM).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609598July 10, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT WAS INCLUDED IN (NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER AND THE MANUFACTURER WERE CONTACTED NUMEROUS TIMES AND THEY HAVE NO IDEA WHEN THE PARTS WOULD BECOME AVAILABLE FOR THE REPAIRS. THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609208July 9, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 ( SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT SHE WAS MADE AWARE THAT PARTS WERE NOT AVAILABLE AS A RESULT REPAIRS WERE UNABLE TO BE PERFORMED FOR THE RECALL. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608836July 8, 2014
ENGINE
FAULTY TIPM. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608848July 8, 2014
SERVICE BRAKES
I RECEIVED THE BRAKE BOOSTER RECALL NOTICE A COUPLE OF MONTHS AGO. I TOOK MY JEEP TO THE DEALERSHIP FOR AN OIL CHANGE AND MENTIONED THE RECALL SO IT COULD BE INSPECTED. UPON LEAVING I WAS TOLD THEY HAD TO ORDER PARTS WHICH WERE ON BACK ORDER AND WOULD BE A COUPLE OF MONTHS. I WAS UNDER THE IMPRESSION THAT MY VEHICLE WAS STILL SAFE TO DRIVE, BUT WEDNESDAY JULY 2ND THE BOOSTER FAILED DURING RUSH HOUR AT HIGHWAY SPEEDS. I WAS VERY LUCKY NOT TO HIT/INJURE/KILL ANYONE AS TRAFFIC SLOWED AND I COULDN'T. I MANAGED TO GET TO THE SHOULDER AND COAST TO A STOP, BUT WHAT IF I COULDN'T? OF ALL THINGS TO FAIL ON A VEHICLE THE BRAKES SHOULDN'T BE ONE. IF MY VEHICLE WASN'T SAFE TO DRIVE THEN I NEVER SHOULD OF BEEN SENT OUT OF THE DEALER WITH IT. I AM NOW STUCK IN A RENTAL WHILE I WAIT FOR MY VEHICLE TO BE REPAIRED WITH NO ETA. I CONTACTED JEEP CUSTOMER SERVICE, BUT HAVE NOT RECEIVED A RESPONSE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609059July 8, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER AND THE MANUFACTURER WERE CONTACTED NUMEROUS TIMES AND THEY COULD NOT PROVIDE A SPECIFIC DATE OF WHEN THE PARTS WOULD BECOME AVAILABLE FOR THE REPAIRS. THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608504July 7, 2014
SERVICE BRAKES
RECEIVED SAFETY RECALL NOTICE FOR BRAKE BOOSTER ON JEEP GRAND CHEROKEE'S IN LATE MAY. DEALERS NEAR ME STILL DO NOT HAVE PARTS TO PERFORM RECALL SERVICE. FIRST CALLED DEALER IN LATE MAY AND AGAIN JULY 7 AND THEY STILL SAID THEY ARE WAITING FOR PARTS FROM CHRYSLER. RECALL NOTICE RELEASES SHOULD HAVE ALL PARTS AVAILABLE TO PERFORM RECALLS ESPECIALLY IN CASE OF POTENTIAL BRAKE FAILURES DUE TO MALFUNCTIONS YET I CAN'T GET THE ISSUE CORRECTED DUE TO NO PARTS AVAILABLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608448July 6, 2014
ELECTRICAL SYSTEM
VEHICLE WOULD NOT START; REPEATED ATTEMPTS TO START VEHICLE (5 TIMES) AND NO SUCCESS - VEHICLE STARTED ON THE 6TH ATTEMPT. THIS PROBLEM HAS REOCCURRED SEVERAL TIMES SINCE THE INITIAL PROBLEM. THE VEHICLE WILL BE TAKEN TO THE DEALER ON 07/07/2014. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606307July 3, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO BRAKE BOOSTER RECALL NOTICE. *SMD THE CONSUMER WAS INFORMED, SHE WAS #25 ON A LIST, AS THE PARTS WERE NOT AVAILABLE. *JB THE CONSUMER FINALLY RECEIVED A CALL FROM THE DEALER, TO HAVE THE RECALL TAKEN CARE OF. HOWEVER, THE DEALER STATED THEY TESTED THE BRAKE BOOSTER AND THERE WAS NOTHING WRONG. THEY INSTALLED A PROTECTIVE BOOSTER SHIELD, INSTEAD. THE CONSUMER STATED LAST WINTER, SHE EXPERIENCED RESISTANCE AND HEARD A SLIGHT NOISE WHEN BRAKING. UPDATED 08/20/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608161July 3, 2014
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
A CHRYSLER JEEP AND DODGE DEALERSHIP IN ORLANDO REPLACED THE FACTORY INSTALLED TIPM IN MY 2011 JEEP GRAND CHEROKEE OVERLAND WITH 58,000 MILES TODAY AT A COST TO ME OF $1230. THE TIPM CONTROLS AND DISTRIBUTES POWER TO ALL OF THE ELECTRICAL FUNCTIONS OF THE VEHICLE. THEY HAD ONE IN STOCK, AND AFTER A LITTLE RESEARCH ONLINE I DISCOVERED A WIDESPREAD ISSUE WITH MANY OTHER 2011 GRAND CHEROKEES. MANY OF THE OTHER COMPLAINTS CITE FAULTY TIPM DEVICES FAILING WHILE THE CAR WAS TRAVELING IN EXCESS OF 65 MPH CAUSING THE CAR TO COME TO A SUDDEN STOP. OTHERS MENTION LIGHTS FAILING AND OTHER ELECTRICAL FAILURES. THERE ARE THOUSANDS OF SIMILAR COMPLAINTS THAT I'VE EASILY FOUND ONLINE. I'M WRITING TO ASK YOU TO PLEASE INITIATE A RECALL OR SOME INITIATIVE THAT WILL REIMBURSE CONSUMERS THAT UNKNOWINGLY PURCHASED VEHICLES WITH A FAULTY TIPM. THE 2011 GRAND CHEROKEE OVERLAND OWNERS HAVE BEEN WRONGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607799July 2, 2014
SERVICE BRAKES
RECALL P14 / NHTSA 14V-154 I RECEIVED THIS RECALL NOTICE APPROXIMATELY JUNE 15TH, AND TODAY, JULY 2, CALLED MY LOCAL DEALERSHIP TO TAKE CARE OF THIS RECALL AND INSTALL THE NEEDED PARTS. I WAS TOLD THERE ARE "NO PARTS AVAILABLE YET FOR THIS RECALL". WHAT? YOU SEND OUT A RECALL NOTICE FOR A POTENTIALLY DANGEROUS BREAK MALFUNCTION... AND THERE ARE NO PARTS AVAILABLE YET? THE SERVICEMAN AT MARTIN SWANTY DODGE/CHRYSLER/JEEP IN KINGMAN, ARIZONA TOLD ME THAT ANOTHER RECALL NOTICE WILL BE SENT WHEN THE PARTS BECOME AVAILABLE... REALLY? I HOPE PARTS BECOME AVAILABLE BEFORE AN ACCIDENT MAY OCCUR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607654July 2, 2014
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
SEVERAL TIMES, ENGINE STALLED DURING COMMUTE IN HEAVY TRAFFIC. FULE PUMP CONTINUED TO RUN AFTER ENGINE WAS SHUT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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