Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10042326October 6, 2003
VEHICLE SPEED CONTROL
WITH ENGINE ON DRIVER PRESSED BRAKE PEDAL AND MOVED THE SHIFTER FROM PARK TO DRIVE WHEN VEHICLE BEGAN TO RACE. WITH BOTH FEET ON THE BRAKES VEHICLE WOULD NOT STOP, IT CONTINUED TO RACE, HITTING A PARKED CAR. HAD TO TURN ENGINE OFF TO STOP THE VEHICLE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10042032October 1, 2003
TIRES:SIDEWALL
THE REAR DRIVER'S SIDE TIRE BLEW OUT WHILE DRIVING AT 50 MPH AND THE OTHER 3 TIRES FORMED BUBBLES IN THE SIDEWALL. MANUFACTURER REPLACED ALL TIRES, INCLUDING THE SPARE TIRE. *AK THERE WERE BUBBLES ON THE INSIDE AND OUTSIDE. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037819October 1, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER HEARD A GRINDING NOISE COMING FROM THE REAR OF VEHICLE AFTER THE BRAKES WERE RELEASED. *AK. THE VEHICLE WAS RETURNED TO THE DEALERSHIP THREE TIMES AND THE PROBLEM WAS STILL NOT RESOLVED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040698September 25, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE FRONT ROTORS ON THE VEHICLE WARPED WHICH CAUSED THE FRONT END TO SHIMMY WHILE DRIVING AT ANY SPEED. WHENEVER THE BRAKE PEDAL WAS DEPRESSED THERE WAS A SPONGY FEELING AND THE STEERING WHEEL VIBRATED ANNOYINGLY. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033903September 12, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
WHILE DRIVING, THE VEHICLE WOULD NOT ACCELERATE, THEN IT STALLED AT 30 MPH. THE VEHICLE WAS TOWED TO THE DEALER, WHERE IT WAS DETERMINED THE VEHICLE OVERHEATED. THE TEMPERATURE INDICATOR LIGHT HAD NOT COME ON. THE MECHANIC STATED THE OVERHEATING WAS CAUSED BY THE FAULTY RADIATOR. THE ENGINE MELTED AND NOW NEEDED A NEW ENGINE. THE CONSUMER FELT THIS WAS RELATED TO THE RADIATOR REPAIR IN MARCH 2003. *AK *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032201September 12, 2003
STRUCTURE
AFTER 1200 MILES THE VEHICLE BEGAN MAKING A NOISE SIMILAR TO A "CRICKET" CHIRPING. THE DEALER INSTRUCTED THE CONSUMER TO WAIT UNTIL THE NOISE BECAME LOUDER SO THEY COULD PIN POINT WHERE THE NOISE WAS COMING FROM. THE CONSUMER TOOK THE VEHICLE BACK TO THE DEALER ONCE THE NOISE BECAME LOUDER, BUT THE DEALER WAS UNABLE TO DETERMINE CAUSE. *AK THE PROBLEM WAS A NOISE THAT CAME BETWEEN 65-75 MILES PER HOUR. A NEW DRIVE SHAFT WAS PLACED IN THE VEHICLE, BUT THE NOISE REMAINED. CHRYSLER TESTED THE VEHICLE AND STATED THAT THE NOISE WAS NORMAL. CHRYSLER ALSO STATED THAT THEY WOULD NO LONGER PAY FOR ANY ATTEMPTS TO FIX THE PROBLEM. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037518September 9, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ON 9/9/03, THE DEALER SAYS THE ROTORS ARE WARPED AGAIN ON MY JEEP. IN 11/02, THEY SUPPOSEDLY REPLACED THE ROTORS AND CALIPERS FOR THE TSB. IS IS 9/03 AND THE ROTORS ARE WARPED AGAIN. THE JEEP HAS 17,000 MILES. THIS IS ABSURD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038402September 8, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE ENTIRE BODY OF THE VEHICLE VIBRATED WHEN THE BRAKE PEDAL WAS DEPRESSED AT SPEEDS OF 50 MPH OR HIGHER. THE DEALERSHIP SERVICED THE VEHICLE 4 TIMES BUT WERE UNABLE TO CORRECT THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031775September 4, 2003
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
CONSUMER STATED THERE WAS NOT ENOUGH SPACE BETWEEN THE BRAKE AND GAS PEDAL. THE DEALER WAS NOTIFIED. *PH WHEN BRAKING, THE BRAKE PEDAL HAD GONE BELOW THE ACCELERATOR PEDAL. THE BRAKES AND THE VEHICLE SHOT FORWARD. THE CONSUMER HAD ONE ACCIDENT DUE TO THIS PROBLEM. CHRYSLER SAID THERE WAS NO DEFECT. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037106September 3, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
LIKE MANY OTHER COMPLAINTS I HAVE JUST READ, MY 2002 JEEP GRAND CHEROKEE VIBRATES WHEN I APPLY THE BRAKES, ESPECIALLY HIGHWAY DRIVING (FAST DECELERATION).*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037112September 3, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
MY JEEP IS ONLY A YEAR AND A HALF OLD AND I ALREADY HAVE TO REPLACE THE DOOR\REGULATOR MOTOR FOR THE POWER WINDOW. THE VEHICLE HAS ONLY 39,000 MILES AND THAT'S 3,000 MORE THAN THE WARRANTY COVERS. I ORDERED THE PART FROM THE LOCAL DEALER AND ITS ON A MONTH BACK ORDER. I ASKED THE DEALER IF THAT MIGHT BE A RED FLAG THAT THERE IS A PROBLEM!. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10036720August 27, 2003
SERVICE BRAKES, AIR:ANTILOCK
THE FRONT BRAKES ON THE 2002 JEEP GRAND CHEROKEE (LAREDO) HAD A HEATING PROBLEM THAT WAS WARPING THE BRAKE ROTOR. JEEP APPARENTLY ISSUED A TECHNICAL SERVICE BULLETIN TO ITS AUTHORIZED REPAIR FACILITIES INDICATING THAT THE ROTORS, PADS, AND CALIPERS WERE GENERATING EXCESSIVE HEAT BECAUSE NOT ENOUGH GAS WAS BEING VENTED OFF DURING BRAKING. THE TSB ADVISED TO REPLACED THE ROTORS, PADS, AND CALIPERS. WHEN WE CONTACTED OUR LOCAL JEEP DEALER ABOUT SOME VIBRATION IN THE DRIVE TRAIN DURING BRAKING, WE WERE SIMPLY TOLD THAT THE BRAKE PADS NEEDED TO BE REPLACED. FURTHER QUESTIONS LED US TO THE ROOT OF THE PROBLEM, WHICH WAS THE TOPIC OF THE TSB. JEEP CLAIMED IT WAS NOT A "PROBLEM", AND THEY SAID AS IT WAS RELATED TO THE BRAKES, IT WAS NO LONGER A WARRANTY ITEM. THE OWNER OF THE DEALERSHIP TOLD ME THAT THEY WERE SEEING THIS PROBLEM ON "A LOT" OF 2002'S. I FEEL THAT THEY ARE NOT TELLING CONSUMERS WHAT THE PROBLEM IS, THEY ARE JUST REPLACING THE ITEMS, BILLING THE CONSUMER FOR THE COST OF THE ROTORS, AND CALLING IT GOOD. IN MY OPINION, A PROPERLY MANUFACTURED SYSTEM SHOULD NOT LEAD TO BRAKE ROTOR WARPING UNDER NORMAL OPERATION OF THE VEHICLE. THIS JEEP HAS 26,000 MILES ON IT, AND THE PADS SHOW THE AMOUNT OF WEAR I WOULD EXPECT AT THIS STAGE. WHEN I QUESTIONED JEEP CORPORATE ABOUT THE ISSUE, THEY ADVISED THAT SINCE NO RECALL HAS BEEN ISSUED, THEY SEE NO NEED TO COVER THE COST OF THE REPLACEMENT. I BELIEVE THAT THEY ARE QUIETLY REPLACING THESE BRAKE CALIPERS,PADS, AND ROTORS WITHOUT TELLING THE CONSUMER, JUST SO THAT NO COMPLAINTS ARE FILED, AND THEN, NO RECALL. BRAKES ARE A CRUCIAL SAFETY FACTOR IN A FAMILY VEHICLE, AND MY COMPLAINT IS THAT JEEP SHOULD STAND BEHIND THEIR PRODUCT BETTER. THIS CLEARLY IS A MANUFACTURING/DESIGN FLAW, WHICH THEY EVEN RECOGNIZE (THUS, THE TSB).*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033113August 19, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I HAVE A JEEP GRAND CHEROKEE THAT I BOUGHT NEW LAST SEPTEMBER. I HAD TROUBLE WITH THE BRAKES. LAST MARCH BECAUSE IT WAS NECESSARY TO PUMP THEM. THE DEALERSHIP SAID THAT I WAS PROBABLY DEFEATING THE ABS, AND THAT'S WHY THEY DEPRESSED SO FAR TO THE FLOOR. TODAY I WAS HAVING A PROBLEM WITH THE BRAKE PEDAL SQUEAKING. THEY TOLD ME IT WAS "NORMAL" AND THAT IT WAS THE MASTER CYLINDER. I ASKED IF WAS NORMAL, WOULD IT THEN BE ON MOST OTHER JEEP GRAND CHEROKEES AND THEY SAID THEY DIDN'T KNOW BUT THOUGHT IT WAS. THEY THEN SAID THAT MAYBE THERE WAS A PROBLEM THAT JEEP NEEDED TO KNOW ABOUT. THEY ARE GOING TO REPLACE THE MASTER CYLINDER BUT I THOUGHT YOU SHOULD KNOW BECAUSE THIS SEEMS TO BE ONGOING. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033993August 14, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN THE BRAKES WERE APPLIED STEERING WHEEL VIBRATED, MAKING IT HARD TO STEER STRAIGHT. BRAKE PADS AND ROTORS WERE REPLACED. AT 22,000 MILES BRAKE PADS AND ROTORS WERE REPLACED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032699August 12, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAD THE FRONT ROTORS REPLACED AT 9000 MILES DUE TO BRAKE PULSATING. I NOW HAVE 17000 MILES ON THE VEHICLE AND THE BRAKES ARE PULSATING AGAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028758July 21, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKES SHUTTER WHEN APPLIED. DEALER SAYS WARPED ROTORS/ CALIPERS, & PADS NEED REPLACEMENT, JEEP IS JUST OUT OF WARRANTY ,AND THEY WANT A SMALL FORTUNE TO REPAIR A KNOW DEFECT. THIS IS A SAFTY ISSUE THAT NEEDS TO BE RECALLED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026097July 15, 2003
SERVICE BRAKES, AIR:SUPPLY:COMPRESSOR
AIR COND. RATTLES DURING ACCELERATION. I HAVE BEEN TOLD THIS NORMAL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025790July 10, 2003
ENGINE AND ENGINE COOLING:ENGINE
FACTOLRY= "LEMON" LEFT THE FACTORY; MINUS HEADGASKETS!!! POSSIBLE "FIRETRAP"!!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026978July 10, 2003
SUSPENSION:REAR:SHOCK ABSORBER
WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING SHOCK ABSORBER WERE LEAKING FLUID. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10027007July 10, 2003
SUSPENSION
CONSUMER STATES THERE IS A LOUD KNOCKING NOISE COMING FROM THE STEERING WHEEL AREA. CAUSE IS UNKNOWN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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