Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10683490February 14, 2015
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DUE TO PASSENGER BLENDER DOOR BEING STUCK, NO HEAT CIRCULATES ON PASSENGER SIDE...CAUSES WINDSHIELD TO FREEZE UP MAKING VISIBILITY ALMOST IMPOSSIBLE ON THAT SIDE IN FREEZING WEATHER CONDITIONS ESP. ON HIGHWAY AT ORDINARY SPEEDS. SEVERAL PEOPLE HAVE ADDRESSED THIS ON THE INTERNET..SHOULD BE A RECALL ITEM FOR SAFETY PURPOSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683149February 13, 2015
SERVICE BRAKES
A RECALL WAS ISSUED FOR THE JEEP GRAND CHEROKEE IN EARLY 2014. ON JULY 31, 2014, I REQUESTED THE REPAIR, BUT THE BRAKE BOOSTER WAS BACK-ORDERED. I ATTEMPTED SEVERAL TIMES, MONTHLY, TO SCHEDULE THE REPAIR, BUT WAS REPEATEDLY TOLD THE PART WAS NOT AVAILABLE. ON FEBRUARY 13, 2015, OUR GRAND CHEROKEE'S BRAKE BOOSTER FAILED, CAUSING DIFFICULTY TO CONTROL THE VEHICLE WHEN APPROACHING AN INTERSECTION. NO ACCIDENT OCCURRED. FORTUNATELY, WE WERE ABLE TO AVOID A VERY DANGEROUS SITUATION. THE VEHICLE WAS TAKEN TO THE NEAREST MECHANIC. HE SUGGESTED TAKING THE VEHICLE TO THE JEEP DEALER DUE TO A FAILURE WITH THE BRAKE BOOSTER. SINCE THE VEHICLE IS UNDER WARRANTY AND ALSO SUBJECT TO THE RECALL, THE PART SHOULD BE REPLACED OR REPAIRED AT NO COST. THE LOCAL JEEP DEALER OFFERED TO REPLACE THE BRAKE BOOSTER. THE PART WAS AVAILABLE FOR REPAIR SINCE IT HAD FAILED, BUT THE PART WOULD NOT HAVE BEEN AVAILABLE TO ME IF IT HAD NOT FAILED. ALMOST SEVEN MONTHS HAVE PASSED SINCE I REQUESTED THE REPAIR UNDER A SAFETY RECALL. IF IT HAD NOT FAILED, IT IS NOT KNOWN HOW MUCH LONGER IT WOULD HAVE TAKEN TO GET THE REPAIR PERFORMED. I UNDERSTAND I WAS 30-SOMETHING IN LINE FOR THE REPAIR, BUT THERE IS MORE THAN 100 WAITING AT THE LOCAL DEALERSHIP. THE DEALER CLAIMS THEY ARE RECEIVING A VERY LIMITED SUPPLY FOR THE RECALL PARTS. THE JEEP SAFETY BULLETIN, FOUND AT HTTP://WWW.JEEP.COM/WEBSELFSERVICE/PDF/P14.PDF, INDICATES A COMPLAINT SHOULD BE FILED IF THE REPAIR IS NOT COMPLETED IN A REASONABLE AMOUNT OF TIME. I DO NOT BELIEVE SEVEN MONTHS IS A REASONABLE AMOUNT OF TIME FOR THIS RECALL, DUE TO THE SAFETY HAZARD ASSOCIATED WITH IT. A PROMPT REMEDY COULD HAVE PREVENTED THE NEAR-ACCIDENT EXPERIENCED AT THE INTERSECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683112February 12, 2015
ELECTRICAL SYSTEM
I RECENTLY PURCHASED A USED 12 GRAND CHEROKEE FROM STARLING CHEVROLET BUICK IN ST. CLOUD, FL. I DID A TON OF RESEARCH AND HAD BEEN LOOKING FOR THIS PARTICULAR JEEP FOR MANY MONTHS. OUR JEEP IS IN IMMACULATE CONDITION AND THE CAR FAX LISTED ONLY TWO MINOR RECALLS, THE SUN VISOR WIRING AND A BRAKE COMPONENT; NOTHING ELSE. I DROVE IT OFF THE LOT A 35 DAYS AGO AND BACK HOME AND NO PROBLEMS WHATSOEVER. ABOUT 14 DAYS AGO MY JEEP RANDOMLY STALLED WHILE I WAS TAKING A LEFT TURN IN FRONT OF ANOTHER VEHICLE (AT A SAFE DISTANCE). THANKFULLY I WAS ABLE TO PULL OFF THE SIDE OF THE ROAD (NO POWER STEERING) AND COME TO A COMPLETE STOP, PUT JEEP IN PARK, AND STARTED AGAIN. I WAS COMPLETELY BAFFLED WHY IT DID THIS AND TOOK IT IN FOR SERVICE UNDER MY 3 YEAR EXTENDED WARRANTY. MY DEALER WAS UNABLE TO GET ANY ERROR OR WARNING SIGN ON THE DIAGNOSTIC TEST AND COULD NOT FIND ANY PROBLEM WHATSOEVER. MY JEEP HAS STALLED 2 OTHER TIMES WHILE DRIVING AND EACH TIME I TOOK IT BACK AND THE SAME THING, IT WOULD NOT STALL ON THE MECHANIC AND NO CHECK ENGINE LIGHT. I WAS LUCKY TO TALK TO THE PREVIOUS OWNER TONIGHT AND HE EXPLAINED THAT HE HAD THE TIPM REPLACED 2 TIMES, YES 2 TIMES IN THIS JEEP AND AFTER THE 2ND TIME THE JEEP KEPT STALLING ON HIM. MY WIFE AND I ARE TERRIFIED THAT WE PURCHASED A ?LEMON? WITHOUT HAVING ANY KNOWLEDGE ABOUT THIS AT ALL. THE CAR FAX DID NOT SHOW THIS INFORMATION, MY JEEP DEALER SHOWED ME ALL THE WARRANTY HISTORY THROUGH CHRYSLER AND THEY SINCERELY WANT TO HELP US. HOWEVER, IF THE FAULTY TIPM WILL NOT EVEN SHOW A CHECK ENGINE LIGHT, THEN HOW DO THEY WARRANTY A PART? THEY CANT (OR REFUSE) AND THAT IS THE LAWSUIT. THE PREVIOUS OWNER SAID HE HAD TO FIGHT UNTIL HE COULDN'T FIGHT ANYMORE TO GET HIS DEALER TO REPLACE THE TIPM AND IT STILL FAILED AFTER THE FACT AND IS NOW FAILING ON ME. WHAT CAN I DO? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683123February 12, 2015
ELECTRICAL SYSTEM
AFTER OWNING MY 2012 JEEP GRAND CHEROKEE FOR ONLY 1 SINGLE DAY (PURCHASED WITH 35,004 MILES ON 2/11/15), I WAS UNABLE TO START IT AFTER 6-7 PUSH START ATTEMPTS WITH THE BRAKE PEDAL PROPERLY PRESSED DOWN. AFTER PUTTING IT IN NEUTRAL AND PULLING IT TO THE SIDE OF A HILL,I PUT THE VEHICLE BACK INTO PARK AND ONCE AGAIN TRIED AND IT STARTED UP. BASED ON RESEARCH ONLINE, IT LOOKS AS THOUGH THIS IS IDENTICAL TO THE RECALL FOR THE 2011 MODEL AND THE DEFECTIVE TIPM (TOTALLY INTEGRATED POWER MODULE) NEEDING TO BE REPLACED. THE ALTERNATOR RECALL (P60) FOR 2012 JEEP GRAND CHEROKEES IS NOT YET AVAILABLE (YET IT WAS ANNOUNCED BY CHRYSLER IN OCTOBER 2014) AND COULD ALSO BE A FACTOR TO THIS INTERMITTENT START ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667988February 11, 2015
SERVICE BRAKES, HYDRAULIC
2012 JEEP GRAND CHEROKEE. CONSUMER CLAIMS DEPARTMENT REPRESENTATIVE WRITES IN REGARDS TO REPROGRAM ABS MODULE RECALL NOTICE AND SEEKING RENTAL AND COLLISION CLAIMS. *SMD RECALL # 14V104000 WAS SENT ATTACHED TO COMPLAINT. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10682654February 10, 2015
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
JEEP ATTEMPTS TO START WHEN START IS PUSHED. ENGINE TURNS BUT WILL NOT START. OCCASIONALLY IT STARTS AND THEN QUICKLY SHUTS DOWN. OTHER TIMES IT STARTS AND RUNS PERFECTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682241February 9, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED. ALSO, THE CONTACT STATED THAT THE WINDSHIELD WIPERS WOULD SLOW DOWN WHEN THE ACCELERATOR PEDAL WAS DISENGAGED OR WHEN THE BRAKE PEDAL WAS APPLIED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682379February 9, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I BEEN CALLING AROUND LOCAL JEEP DEALER SHIPS IN MY AREA AND NO ONE HAS PARTS FOR THESE RECALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681676February 6, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681707February 6, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE UPDATED 3/31/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681743February 6, 2015
ELECTRICAL SYSTEM, SERVICE BRAKES
TL*THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681075February 4, 2015
STEERING
LAST SATURDAY (01/31/2015), I GOT 48K SERVICE DONE ON THIS JEEP. YESTERDAY (02/02/2015) THE STEERING WHEEL GOT JAMMED WHEN MY WIFE WAS REVERSING THE VEHICLE FROM THE DRIVEWAY. WE FOUND OUT THAT THE POWER STEERING FLUID WAS MISSING. I TOOK THE JEEP BACK TO THE DEALER AND THEY FOUND THAT THE POWER STEERING FLUID CONTAINER IS LEAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681077February 4, 2015
UNKNOWN OR OTHER
DRIVING HOME FROM WORK 22.5 MILES I NOTICED A WHINE THAT INCREASED IN VOLUME AND PITCH DEPENDING ON ENGINE RPM. UPON ARRIVING AT HOME AND EXITING THE VEHICLE I NOTICED AN ODD ODOR THAT SMELLED LIKE SOMETHING BURNING. I OPENED THE HOOD OF THE VEHICLE AND NOTICED BLACK SMOKE COMING FROM THE VICINITY OF THE ALTERNATOR. THERE WERE NO FLAMES PRESENT AND I NOTICED DISCOLORATION ON THE ALTERNATOR. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10681380February 4, 2015
ELECTRICAL SYSTEM
NO INCIDENT OCCURRED - JUST NOTICED THE SYMPTOM IN LATE NOVEMBER 2014. THIS IS RELATED TO SAFETY RECALL P60/NHTSA 14V-634 (SUDDEN ALTERNATOR FAILURE). AS OF 02.04.15, THIS RECALL DOES NOT APPLY TO MY 2012 JEEP GRAND CHEROKEE (JGC) BECAUSE IT HAS A 5.7L ENGINE (RECALL ONLY APPLIES TO JGCS WITH 3.6L ENGINES). HOWEVER, MY VEHICLE ALSO EXPERIENCES WHAT I THINK MAY BE SYMPTOMS OF A FAULTY ALTERNATOR: COLD START WHINING/WHIRRING, EXCESSIVE WHINING/WHIRRING DURING ACCELERATION IN LOWER GEARS, WHINING/WHIRRING DURING SHARP TURNS. IS THERE STILL AN OPEN INVESTIGATION ON VEHICLES WITH THE LARGER ENGINES? IS THERE A SIMILAR PATTERN OF COMPLAINTS OR SERVICE REPAIRS FOR THIS PARTICULAR MODEL? I'M SUSPICIOUS THAT MY VEHICLE MODEL SHOULD BE INCLUDED IN THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680624February 2, 2015
SERVICE BRAKES
CHRYSLER HAS ISSUED A RECALL FOR MY VEHICLE DUE TO THE BRAKE BOOSTER PREMATURELY CORRODING. I RECEIVED A LETTER IN THE MAIL SEVERAL MONTHS AGO AND CONTACTED MY DEALERSHIP. DESPITE SEVERAL CONTACTS SINCE, THEY MAINTAIN THAT THEY HAVE NEVER RECEIVED ANY PARTS NEEDED TO COMPLETE THE RECALL. A CALL TO THE CHRYSLER GROUP RECALL ASSISTANCE CENTER WENT UNANSWERED ON 02/02/2015. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680002January 30, 2015
ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE FUEL EXCHANGE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679671January 29, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679680January 29, 2015
STEERING
RECEIVED OIL CHANGE AT DEALERSHIP, THEY ADVISED THAT THE POWER STEERING RESERVOIR WAS EMPTY AND POWER STEERING RACK HAD A LEAK. FOUND NUMEROUS COMPLAINTS OF THE SAME PROBLEM LISTED ON THIS MODEL YEAR WITH SOME CAUSING AN ENGINE COMPARTMENT FIRE. ALSO FOUND THAT THE NHTSA WAS INVESTIGATING THIS FOR A POSSIBLE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679718January 29, 2015
ENGINE
THE ENGINE MALFUNCTION LIGHT CAME ON AND I TOOK IT TO THE CHRYSLER DEALERSHIP ON 1/28/2015. THE CODES THAT WERE SET SAID THE ENGINE HAD A MISFIRE AND THE LEFT HEAD WOULD HAVE TO BE REPLACED ON THE ENGINE. I LOOKED THIS UP ON THE INTERNET AND THIS IS A KNOWN PROBLEM WITH THE 3.6 LITER V-6 PENTASTAR ENGINES. IT APPEARS THAT CHRYSLER SAID THIS PROBLEM ONLY EXISTED IN HALF OF 1% OF THIS TYPE OF ENGINE. IT APPEARS THAT THE INTERNET IS FULL OF PEOPLE HAVING THIS SAME PROBLEM. I WOULD LIKE TO KNOW IF YOU ARE AWARE OF THIS PROBLEM AND EXACTLY HOW MANY ENGINES HAVE HAD THE LEFT HEAD REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678669January 24, 2015
ENGINE
ON MY VEHICLE DEALERS WEB SITE THERE IS NOTICE OF THE FOLLOWING RECALL. I PURCHASED THE VEHICLE USED FROM THEM. THEY HAVE NO RECORD OF THIS RECALL BEING PERFORMED. PLEASE ADVISE IF THE RECALL APPLIES TO THE SUBJECT VEHICLE AND IF YOU HAVE ANY RECORD OF IT BEING NECESSARY TO DO OR IF IT WAS DONE AT ANOTHER DEALER. THANK YOU MY 2012 JEEP GRAND CHEROKEE RECALLS MAKEMODELYEARSUMMARY OF RECALL JEEPGRAND CHEROKEE2012CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK. CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH. CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403. THIS IS CHRYSLER SAFETY RECALL NUMBER L33.OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TOHTTP://WWW.SAFERCAR.GOV . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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