Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10618237August 1, 2014
SERVICE BRAKES
OVER THE PAST YEAR I HAVE EXPERIENCED SEVERAL PROBLEMS WITH THE BRAKING SYSTEM RANGING FROM A BRAKE LIGHT ON THE DASH TO HAVING EITHER A ROCK HARD BRAKE PEDAL OR A VERY SOFT PEDAL. THE ROCK HARD PEDAL HAPPENS WITHOUT WARNING OR ANY BRAKE LIGHT ON THE DASH AND THE ONLY WAY TO GET RID OF IT IS TO PUMP THE BRAKES. WITHIN THE PAST FEW MONTHS I HAVE HAD SEVERAL INSTANCES OF A SOFT PEDAL AND WHEN TAKEN TO THE DEALER THEY CLAIM THAT EVERYTHING IS FINE. ONCE TELLING ME THE BRAKE LIGHT WAS A LOOSE MASTER CYLINDER CAP. LAST WEEK AS I WAS LEAVING WORK MY BRAKE PEDAL WENT SOFT AND THE BRAKE LIGHT ILLUMINATED, THE ONLY BRAKE POWER THAT I HAVE IS APPROXIMATELY 1" AT THE BOTTOM OF THE PEDAL THROW AND IT IS ALL MANUAL. I DROVE TO THE DEALER AND THEY HAD A TECH DRIVE MY CAR AND HE DIAGNOSED A BAD BRAKE BOOSTER. THE DEALER CONNECT SYSTEM WAS DOWN SO THEY SAID TO GO AHEAD AND DRIVE IT HOME AND THEY WOULD CALL ME WITH THE ETA ON THE PARTS. I NEVER GOT THAT CALL AND I HAD TO CALL THE DEALER ONLY TO FIND OUT THAT THE BOOSTER IS ON A NATIONAL BACKORDER WITH NO ETA. I THEN CALLED CHRYSLER AND FILED A CLAIM/CASE WITH THEM. THE VEHICLE IS NOT SAFE TO DRIVE AND I HAVE EXPRESSED THIS WITH EVERY PERSON THAT I HAVE TALKED TO FROM THE DEALER TO THE REPS AT CHRYSLER. NO ONE IS CONCERNED THAT THE VEHICLE NO SAFE TO DRIVE, I WAS JUST TOLD THAT THEY WOULD KEEP IN CONTACT WITH ME EVERY 4-5 DAYS. I HAVE REPEATEDLY ASKED FOR A LOANER BUT THE REPS AT CHRYSLER JUST TELL ME THAT IF I WANT ONE IT WOULD BE OUT OF MY POCKET AND IT'S NOT THEIR RESPONSIBILITY TO PROVIDE LOANERS. TODAY I GOT CONFIRMATION THAT THE BOOSTER WOULD BE AT THE DEALER ON MONDAY HOWEVER THE BOOSTER "INSTALLATION KIT" IS BACK ORDERED WITH NO ETA. THIS IS MY ONLY MEANS OF TRANSPORTATION TO AND FROM WORK AND I HAVE A JOB THAT REQUIRES ME TO BE IN VARIOUS LOCATIONS AND IT IS NOT SAFE TO DRIVE THIS VEHICLE TO MY JOB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618112August 1, 2014
ENGINE, ELECTRICAL SYSTEM
THE JEEP WOULD NOT START ON THE FIRST TRY. IT EITHER CRANKS AND CRANKS AND NEVER TURNS OVER, OR IT TURNS OVER BUT NEVER REACHES A GOOD IDLE STATE AND JUST SHUTS OFF. AFTER A FEW ATTEMPTS, IT WOULD FINALLY START AND BE OK UNTIL THE NEXT TIME I LEAVE IT ALONE FOR AN EXTENDED PERIOD. I BELIEVE THE SYMPTOMS I AM EXPERIENCING ARE THE SAME AS THOSE THAT HAVE BEEN REPORTING A PROBLEM WITH THE TIPM, WHICH SEEMS TO BE A VERY PRICEY ITEM THAT JEEP (CHRYSLER) KNOWS IS FAULTY AND HAVE DONE NOTHING ABOUT. NOT TO MENTION THAT IT IS ALSO AN ITEM THAT IS ON NATIONAL BACK ORDER WITH A CLASS ACTION LAWSUIT FILED AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618115August 1, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V145000 (SERVICE BRAKES) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617875July 31, 2014
ELECTRICAL SYSTEM
WHEN STARTING THE JEEP, IT MADE A VIOLENT SHUTTER AND WOULD NOT COMPLETELY START. AFTER MULTIPLE ATTEMPTS AT TRYING TO START AND THEN STOPPING, THE JEEP FINALLY STARTED SUCCESSFULLY. I CONTACTED THE LOCAL JEEP DEALER WHO STATED THAT UNLESS THE STOP ENGINE LIGHT CAN ON, WHICH WOULD GIVE THEM A CODE TO CHECK, THEY WOULD NOT BE ABLE TO IDENTIFY THE PROBLEM. I MENTIONED ISSUES WITH THE TIPM MODULE THAT I HAD READ ABOUT ON THE INTERNET. THEY STATED THEY WERE NOT AWARE OF ANY ISSUES. BEGINNING AROUND JULY 15, 2014, THE JEEP STARTED DOING THE SAME THING AGAIN. NOT EVERY TIME WHEN STARTING BUT PROGRESSIVELY MORE OFTEN UNTIL ON JULY 28, 2014, IT WOULD NOT START AT ALL. AFTER ATTEMPTING FOR ABOUT 30 MINUTES, I WAS ABLE TO GET THE JEEP STARTED AND DROVE TO THE DEALER FOR REPAIR. THIS TIME THEY IDENTIFIED THE TIPM MODULE AS THE PROBLEM, AND THAT THERE WAS A NEED TO WIRE AN EXTERNAL RELAY AROUND THE MODULE SO THAT THE FUEL PUMP RECEIVED POWER. THIS IS CLEARLY A MANUFACTURING DEFECT SINCE IT IS AFFECTING SO MANY CARS AND JEEP NEEDS TO ANNOUNCE A RECALL TO FIX THIS DEFECT AND ALSO TO REIMBURSE OWNERS WHO HAVE HAD REPAIRS MADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616502July 31, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PARTS ARE UNAVAILABLE TO COMPLETE RECALL. CONSUMER HAS ANOTHER VEHICLE COMPLAINT IN ARTEMIS. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617807July 30, 2014
STEERING
GOOD EVENING. I HAD PURCHASED A 2011 CERTIFIED PRE-OWNED GRAND JEEP CHEROKEE ON 7/4/2014. I HAD START TO EXPERIENCE CLUNKING SOUND AND CLICKING AS I WOULD TURN THE STEERING WHEEL A FEW DAYS AFTER MY PURCHASE. I CONTACTED THE DEALER THAT SCHEDULED ME AN APPOINTMENT TO REPLACE A BRAKE BOOSTER RECALL ON 7/18/2014 AND WOULD ADDRESS OTHER ISSUES THAT I MAY HAVE. DURING MY APPOINTMENT IN THE SERVICE DEPARTMENT AT THE DEALERSHIP, IT WAS MENTIONED TO ME THAT THE REASON FOR THE ISSUES IN MY STEERING WHEEL WAS THERE RESULT OF MY FRONT STRUTS BEING WORN DOWN AND NEEDS TO BE REPLACED. I WAS TOLD THAT THE STRUTS WHERE ON BACK ORDER AND I WOULD BE NOTIFIED ONCE THEY COME IN. I HAVE AN APPOINTMENT FOR THEIR REPLACEMENT ON 8/1/2014 AT 9:45AM. AFTER 7/18/2014 MADE ME QUESTION IF MY CERTIFIED PRE-OWNED JEEP HAD UNDERWENT THE 125-POINT INSPECTION THAT IS SUPPOSED TO HAVE BEEN CONDUCTED TO MAKE IT A CERTIFIED PRE-OWNED. I HAD THEN WENT ON THE JEEP WEBSITE TO FIND OUT WANT THE 125-POINT INSPECTION ENTAILED. UNDER #90 OF THE 125-POINT INSPECTION, SPEAKS OF SHOCKS AND STRUTS. MY QUESTION NOW WAS IF MY CERTIFIED JEEP UNDER WENT THE 125-POINT INSPECTION, THEN THE STRUTS SHOULD HAD BEEN ADDRESSED PRIOR TO SALE. I AM NOW BEGINNING TO EXPERIENCE ADDITIONAL ISSUES WITH THE VEHICLE. I MADE NUMEROUS ATTEMPTS TO NOTIFY THE DEALERSHIP TO FIND OUT IF THE 125-POINT INSPECTION HAD BEEN COMPLETED. I WOULD NOT GET ANY COOPERATION, JUST PASSIVENESS. I HAD THAN CALLED THE JEEP CHRYSLER INFORMATION CENTER FOR SOME TYPE OF RESOLVE IN FINDING OUT IF THE 125-POINT INSPECTION WAS COMPLETED, TO NO SUCCESS. I AM VERY MUCH CONCERN OF MY SAFETY,AND I NEED TO KNOW IF THIS INSPECTION WAS CONDUCTED PRIOR TO IT BEING SOLD TO ME. IF THE DEALERSHIP DID NOT CONDUCT THE 125-POINT INSPECTION, I WOULD LIKE THEM TO BE HELD ACCOUNTABLE OF THIS ACTION. PLEASE HELP ME IN ANY WAY POSSIBLE WITH THIS MATTER. THANK YOU IN ADVANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615476July 28, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO CORROSION AND BRAKE FAILURE RECALL PROBLEMS. *SMD THE CONSUMER WAS INFORMED, THE PART WAS NOT AVAILABLE, AND SHE WAS PLACED ON A WAITING LIST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616731July 28, 2014
ELECTRICAL SYSTEM, ENGINE
WHEN TRYING TO START MY JEEP ON FRIDAY 7/25 I FOUND THAT WHEN I PUSH THE START BUTTON THE VEHICLE WOULD NOT TURN OVER. IT WOULD ENGAGE AND ATTEMPT TO TURN OVER BUT WOULD NOT START. I TESTED THE BATTERY AND IT READ TO BE NORMAL AND UPON FURTHER REVIEW I FOUND MANY OTHER CONSUMERS HAD THE SAME PROBLEM, THE VEHICLE WOULD RANDOMLY NOT START. THIS HAPPENS TO ME ABOUT ONCE A MONTH SINCE WE PURCHASED IT IN MARCH OF 2014. I'VE READ FROM OTHERS THERE IS AN ISSUE WITH THE TIPM WHICH WILL CAUSE THE VEHICLE TO NOT START OR COMPLETELY STALL OUT WHILE DRIVING WHICH DID OCCUR ONE TIME TO ME IN JUNE ON A TRIP FROM OHIO TO MARYLAND! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616789July 28, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616823July 28, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, A NOISE WAS HEARD FROM THE REAR OF THE VEHICLE. THE CONTACT PULLED OVER AND NOTICED THAT SHOCK FLUID WAS LEAKING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE REAR AIR LEVEL SHOCKS NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616882July 28, 2014
SERVICE BRAKES
HELLO,I HAVE BEEN CALLING MY DEALERSHIP FOR TWO MONTHS IN ORDER TO RECTIFY THE BRAKE BOOSTER ISSUE (SAFETY RECALL P14/NHTSA 14V-154) AND THEY STILL DO NOT HAVE THE REPLACEMENT PART OR KNOW WHEN TO EXPECT THEM. THIS IS UNACCEPTABLE. UPDATED 5/7/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616564July 26, 2014
ELECTRICAL SYSTEM
THE ENGINE WILL CRANK BUT WILL NOT TURNOVER. IT APPEARS THAT IT IS NOT GETTING FUEL. AFTER RESEARCH ON THE INTERNET, WE IDENTIFIED THE TIPM ISSUE. I TESTED THE FUEL PUMP RELAY AND IT IS NOT RELIABLY SENDING POWER TO THE FUEL PUMP. THE RELAY CANNOT BE INDIVIDUALLY REPLACED, THE WHOLE TIPM NEEDS TO BE REBUILT OR REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616359July 25, 2014
ENGINE
TL* THE CONTACT OWNS 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE SHOOK AND SUDDENLY STALLED. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616366July 25, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACTED STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND. THE FAILURE RECURRED ON NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO ADVISE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 11,584.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616069July 24, 2014
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TIPM COMPUTER BOARD/MODULE DEFECT...KNOWN DEFECT TO THE MANUFACTURER (POOR PART PRODUCT WITH HIGH CHANCE OF FAILURE). JEEP STALLED OUT ON ROAD SEVERAL TIMES WITH KIDS IN CAR...PART IS ON A NATIONAL BACKORDER AND STILL NO RECALL FOR OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615651July 23, 2014
ELECTRICAL SYSTEM
DIFFICULTY TO START THE VEHICLE AND IS RELATED WITH THE TIPM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615710July 23, 2014
SERVICE BRAKES
UPON APPLYING EMERGENCY BRAKES, THE CABLE BROKE AND THE PEDAL WENT TO FLOOR. EMERGENCY BRAKES WERE INOPERATIVE AFTER THAT. THE DEALER FOUND THAT METAL BRACKETS THAT ATTACH THE FRONT BRAKE CABLE TO THE REAR BRAKES CABLES HAD RUSTED AND BROKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615223July 22, 2014
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
THE ALTERNATOR FAILED AND THE TIPM ALSO. THERE IS NO CHARGING LIGHT IN THE DASH SO IT WAS IMPOSSIBLE TO KNOW THERE WERE A PROBLEM SINCE THE BATTERY WAS DEAD AND THE ENGINE STALL. AFTER THAT, THERE WERE NO LIGHT, NO POWER BRAKE AND THE CAR WON'T START ANYMORE. EVEN AFTER REPLACING THE ALTERNATOR ( WHICH IS COST 1000 EACH.) THE ALTERNATOR DO NOT CHARGE BECAUSE THE TIPM FAILED TOO. OVERALL, IT COST 2200$ TO REPAIR AND I LOST MY CAR FOR 4 WEEKS ! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615515July 22, 2014
SERVICE BRAKES
RECEIVED RECALL FOR BRAKE BOOSTER. DEALER CLAIMS THEY ARE ONLY RECEIVING ONE REPLACEMENT PART EVERY TWO WEEKS AND I'M NUMBER 42 ON THE LIST. AT THIS RATE MY RECALL WILL NOT BE RESOLVED FOR ANOTHER 84 WEEKS. IT HAS ALREADY BEEN 5 WEEKS SINCE THE PART WAS ORDERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614760July 19, 2014
SERVICE BRAKES
I RECEIVED A RECALL NOTICE FOR MY JEEP GRAND CHEROKEE PERTAINING TO THE BRAKES,I NOTIFIED THE DEALER DUTCHESS 2285/2291 SOUTH RD POUGHKEEPSIE NY 12601 AND THEY HAVE BEEN GIVING ME THE RUN AROUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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