Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10070235January 15, 2004
UNKNOWN OR OTHER, SERVICE BRAKES, HYDRAULIC
ROTOR NEEDS REPLACING EVERY 7 MONTHS. IMPROPER ROTOR WAS PUT ON THE VEHICLE TO START WITH. I CAN PAY TO HAVE THE PROPER ONE PUT ON NOW. THE CHEROKEE SHAKES ALL OVER WHEN YOU APPLY THE BRAKES AND IS MORE DIFFICULT TO STOP. I HAVE HAD A DIFFERENT ROTOR PUT ON TWICE AND CHRYSLER WILL NOT REPAIR IT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070334January 15, 2004
UNKNOWN OR OTHER
THE LUGGAGE RACK ON THE TOP OF THE VEHICLE PULLED OUT. THE SCREWS AND THE CRUSH NUT BELOW PULLED RIGHT THROUGH THE HOLE FOR THE SCREW. THIS WAS DONE AS WE WERE TIGHTENING A STRAP TO HOLD ON 2 PVC PIPES ON THE TOP. THE ONLY WAY ONE CAN SECURE ANYTHING ON THE TOP IS TO STRAP IT TO THE SIDE RAILS. WHEN THE DEALERSHIP SAID NEITHER THEY NOR CHRYSLER WOULD HELP WITH THE REPAIR COSTS, I CONTACTED CUSTOMER SERVICE WITH CHRYSLER. THE PERSON I SPOKE TO THERE WAS MICHAEL. HE TOLD ME STRAIGHT OUT THAT THEY DID NOT CARE. WHEN I TOLD THEM IT COULD COME OFF OR LOSE IT'S LOAD ON THE ROAD PUTTING PEOPLE AT RISK. HE SAID THE COMPANY DID NOT CARE AND WOULD NOT HELP FIX THE PROBLEM TO PREVENT IT FROM HAPPENING AGAIN. THIS SHOULD HAVE BEEN A VERY SIMPLE FIX, SIMPLY PUT A WASHER ON TOP OF THE CRUSH NUT THEY USE AND THE BACKING PIECE BECOMES TOO LARGE TO PULL THROUGH THE HOLE AND THUS GIVES THE TOP A MORE SECURE FOOTING AND SUPPORT. THE COMPANY, HOWEVER, DOES NOT WANT TO FIX THE PROBLEM. THEY ONLY WANT TO PUT IT BACK THE WAY IT WAS. IT STILL IS A HAZARD TO ANYONE FOLLOWING IF THE RAIL COMES LOOSE AND LOSES ITS LOAD IN TRANSIT. NOT TO MENTION THAT THE LOAD IS LOST TOO. I DON'T WANT TO BE BEHIND THE JEEP THAT LOSES THE LUGGAGE THIS SUMMER. WHEN I SPOKE TO THE BODY SHOP PERSON ABOUT THE SITUATION, HE TOLD ME THAT ...YES, JEEP ADVERTISES THE TOP RAIL AS A LUGGAGE RACK BUT THAT IT REALLY ISN'T DESIGNED TO BE USED AS ONE. WHAT KIND OF A DEAL IS THAT? ONE PERSON AT THE DEALERSHIP TOLD ME THAT IT WAS DESIGNED FOR DOWNWARD PRESSURE ONLY. THAT IS ALL WELL AND GOOD FOR PUTTING WEIGHT ON THE RAILS, BUT HOW DOES ONE STRAP DOWN THE CARGO TO KEEP IT UP THERE WITHOUT STRAPPING IT DOWN USING THE SIDE RAILS? I JUST CAN'T GET OVER THE FACT THAT NO ONE SEEMS TO CARE THAT THIS CAN POTENTIALLY KILL SOMEONE! WHY NOT JUST REPAIR IT TO NOT DO THAT ANYMORE? WHY NOT JUST STOP MANUFACTURING IT THAT WAY IN THE FIRST PLACE?? THE FACTORY PEOPLE SAID IT WAS NOT A FAULTY MANUFACTURING FLAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053965January 13, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CPNSUMER COMPLAINED ABOUT A PROBLEM WITH THE POWER LOCKS ON THE DOORS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052776January 10, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2002 JEEP CHEROKEE BRAKES PULSATING HARD AFTER 12,500 MILES. DEALER RESURFACED ROTORS, CHANGED PADS. 24,500 MILES SEVERE PULSATING, REPLACEMENT OF FRONT ROTORS AND SUPPOSEDLY CALIPER ASSEMBLIES, 30,000 MILES MILD USATING, DEALER INSPECTED, DECLARED NO PROBLEM, 38000 MILES, SEVERE PULSATING, DEALER REFUSES TO FIX. PROVIDED CHRYSLER SERVICE CONTACT NUMBER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053549January 6, 2004
AIR BAGS
PROBLEMS GETTING WRECKED VEHICLE REPAIRED.*MR (NAR) FRONT END COLLISION IN 2002 JEEP CHEROKEE AIR BAGS DID NOT INFLAT. *CB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10052449January 5, 2004
AIR BAGS:FRONTAL
PASSENGER SIDE AIRBAG ON 2002 JEEP GRAND CHEROKEE LAREDO OPENED ON FRONT END IMPACT, HOWEVER THE DRIVER'S SIDE AIRBAG FAILED TO DEPLOY RESULTING IN INJURIES TO DRIVER OF POTENTIALLY OVER 10,000.00. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10051412December 31, 2003
SERVICE BRAKES, AIR:DISC:ROTOR, EQUIPMENT
JEEP GC 2002-HAD ROTORS, PADS AND CALIPERS REPLACED AT 12,660 MILES BECAUSE OF VIOLENT SHAKING DURING BRAKING ON HIGHWAYS AT SPEEDS OF OVER 40 MPH, HAD TO REPLACE EVERYTHING AGAIN AT 23,989 MILES AND NOW AT MY OWN COST. MANAGER STATED THAT THE ROTORS WERE "BLUE" AND THAT SOMEONE HAS BEEN RIDING ON THE BRAKES ALL THE TIME AND THAT IS WHY THEY ARE WORPED ("BLUE" FROM HIGH TEMPERATURE). THAT IS NOT THE CASE, I DO REGULAR DRIVING IN THE CITY AND ON HIGHWAY. PLEASE INVESTIGATE AS I HAVE FOUND OTHER JEEP OWNERS WITH THE SAME PROBLEMS ALL OVER THE UNITED STATES ON THE JEEP INTERNET FORUMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051367December 30, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
2002 JEEP GRAND CHEROKEE - I PURCHASED THE VEHICLE NEW IN 2002. THE STEERING WHEEL SHAKES AND IS HARD TO STEER WHEN BRAKES ARE APPLIED ABOVE 50 MPH. BRAKES PADS AND ROTORS WERE REPLACED AT APPROX. 7,000 MILES, ROTORS WERE RESURFACED AT 15,000 MILES AND AT 18,000 MILES THE PROBLEM IS BACK AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050981December 23, 2003
ELECTRICAL SYSTEM:STARTER ASSEMBLY
STARTER HAD TO BE REPLACED AT 44,906 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050907December 22, 2003
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC
MY WIFE & I WERE DRIVING ON I-95 SOUTH WHEN MY JEEP GRAND CHEROKEE'S CHECK ENGINE LIGHT CAME ON BUT BEFORE WE COULD DO ANYTHING IT SHIFTED FROM DRIVE TO 2ND GEAR AND WENT FROM 60MPH TO AROUND 25MPH WHILE WE WERE STILL IN THE 3RD INSIDE LANE OF A 3 LANE HWY SO WE PROCEDED TO PULL OFF THE HWY AND CHECK OUT THE TRUCK AND ALSO LET IT SIT FOR AWHILE AND IN DOING SO THE LITE WENT OFF SO WE PROCEDED TO GET BACK ON AND GO STRAIGHT HOME BUT AS WE TRIED TO GET ON THE HWY IT HAPPENED AGAIN BUT THIS TIME WE WENT FROM DRIVE TO 1ST GEAR AND WE ALMOST GOT REARENDED BY AN 18 WHEELER BUT HE MOVED OVER AT THE LAST SECOND, WHERE WE GOT ON THERE WAS NO BREAK DOWN LANE SO WE HAD TO GO FOR ABOUT A MILE AND IN THE PROCESS WE STARTED TO LOOSE THE BRAKES DO TO PROBLEMS ARISEING FROM THE ABS AND ALSO THE ENGINE WAS ACTING FUNNY IT STARTED TO SHUT OFF THEN IT WOULD SPEED UP AND IT DID IT 3 OR 4 TIMES SO WHEN WE GOT OFF WE HAD THE JEEP FLATBEDED TO "GREENWICH JEEP" IN GREENWICH,CT. SOON AS IT'S FIXED I'M GETTING RID OF IT BUT I DID WANT TO NOTE THE PROBLEM WITH YOU! *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047980December 10, 2003
ENGINE AND ENGINE COOLING:ENGINE, STEERING:HYDRAULIC POWER ASSIST SYSTEM, SERVICE BRAKES, HYDRAULIC:POWER ASSIST
WHILE DRIVING AT 65 MPH ENGINE FAILED. AS A RESULT, POWER STEERING AND BRAKES MALFUNCTIONED. *AK TOOK VEHICLE TO MECHANIC BUT THEY COULDN'T FIND ANYTHING WRONG. TWO HUNDRED MILES LATER, THE SAME THING, NOTHING WAS FOUND. AT 6133 MILES IT HAPPENED AGAIN. CONSUMER TOOK VEHICLE TO ANOTHER MECHANIC. THREE DIFFERENT MECHANICS AND NO ONE COULD FIND ANYTHING. PROBLEM STILL EXIST. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050091December 4, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN APPLYING THE BRAKES THE VEHICLE VEERS TO THE RIGHT. THE DEALER STATED THE ROTORS WERE DEFECTIVE. PLEASE PROVIDE ADDITIONAL INFORMATION. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046759November 12, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
JEEP ENGINEERED BRAKE SYSTEM FOR GRAND CHEROKEE 2002 YEAR RESULTS IN STEERING SHIMMY WHEN BRAKES ARE APPLIED AT HIGH SPEED(50MPH+). JEEP DOES NOT COVER UNDER WARRANTY AFTER 12 MOS OR 12K MI. ROTORS HAVE TO BE RESURFACED AT CONSIDERABLE EXPENSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006233October 27, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING THE TRANSMISSION DOWN SHIFTED TO 2ND GEAR. DEALER HAS BEEN NOTIFIED. PH. THE CONSUMER STATED THE CRUISE CONTROL ENGAGED AND THE TRANSMISSION DOWNSHIFTED FROM 5TH TO 2ND GEAR, WHICH CAUSED THE ENGINE RPM'S TO GO FROM 1800 TO 4600 RPM'S. THE DEALER STATED THERE WAS NO FIX. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043453October 23, 2003
PARKING BRAKE
THE CAR WAS PARKED AND JUMPED INTO REVESRE BY ITSELF AND HIT A TREE. *LA
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10044258October 20, 2003
AIR BAGS:SIDE/WINDOW
WHILE DRIVING AT 20 MPH CONSUMER WAS STRUCK ON THE DRIVER'S SIDE BY ANOTHER VEHICLE. UPON IMPACT, SIDE CURTAIN AIR BAGS DID NOT DEPLOY. DRIVER SUSTAINED INJURIES, AND WAS TREATED IN THE EMERGENCY ROOM. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10044273October 20, 2003
AIR BAGS:SIDE/WINDOW
WHILE DRIVING AT 20 MPH CONSUMER' VEHICLE WAS STRUCK ON THE DRIVER'S SIDE WHILE TRAVELING THROUGH AN INTERSECTION. SEAT BELTS WERE USED AT THE TIME OF THE INCIDENT, BUT THE SIDE AIR BAGS DID NOT DEPLOY. CONSUMER SUSTAINED MINOR INJURIES. THE OTHER VEHICLE WAS CITED BY THE ATTENDING POLICE OFFICERS. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10041554October 9, 2003
SERVICE BRAKES, AIR:DISC:ROTOR
WRAPPED FRONT ROTORS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042541October 8, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
WHENEVER THE CONSUMER ATTEMPTED TO FUEL THE VEHICLE FUEL SPILLED ONTO THE GROUND. THERE WERE RECALLS ON THE FUEL FILLER NECK AND THE CANISTER ASSEMBLY. THE RECALLS HAVE BEEN REPAIRED, BUT THE PROBLEM STILL PERSISTS. DEALER EXPLAINED THAT THEY WERE OBLIGATED TO MAKE THE REPAIRS ONCE, THEN CONSUMER HAS TO PAY FOR ANY OTHER REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041383October 7, 2003
WHEELS:RIM
FACTORY 17" ROUGE CHROME PLATED WHEELS HAVE HAIRLINE CRACKS IN THE CHROME BETWEEN THE SPOKES. DO NOT KNOW IF SAFE TO DRIVE BECAUSE THIS CRACKING OF THE CHROME MAY BE STRESS CRACKS IN THE ALUMINUM WHEEL. THE CAR A 2002 JEEP GRAND CHEROKEE ONLY HAS 9,000 MILES ON IT. JEEP DEALER SAYS THE CRACKING CHROME/WHEEL IS NOT UNDER WARRANTY BUT STOPS SHORT OF TELLING ME WHY IT HAPPENED AND IF IT IS A SAFETY PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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