Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10621970August 13, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START WHEN THE PUSH BUTTON STARTER WAS ENGAGED. THE VEHICLE WOULD OCCASIONALLY START AFTER SEVERAL ATTEMPTS. THE CONTACT ALSO NOTICED A BURNING SMELL WHEN ATTEMPTING TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DIAGNOSE OR REPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621976August 13, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT HAD BEEN WAITING SINCE APRIL 1, 2014 FOR THE VEHICLE TO BE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT WAS INFORMED THAT THERE WERE 400 PEOPLE ON THE WAITING LIST FOR REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622079August 13, 2014
EQUIPMENT ADAPTIVE/MOBILITY, STRUCTURE
DASHBOARD IS MELTING AND LEATHER IS COMING OFF THE DASHBOARD. LESS THAN 10,000 MILES OVER 36,000 AND BOUGHT A $3,000 5YR 75,0000 MILE EXTENDED WARRANTY AND JEEP WOULD NOT COVER THIS. POTENTIAL SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622125August 13, 2014
POWER TRAIN
WHILE DRIVING UP THE FREEWAY RAMP AND ACCELERATING PAST 50 MPH THE ENTIRE VEHICLE STARTED TO SHAKE. HAD TO IMMEDIATELY GET OFF THE FREEWAY, STOP THE VEHICLE AND HAVE IT INSPECTED BY OUR LOCAL MECHANIC. IT WAS A FRIGHTENING INCIDENT FOR MY WIFE AND KIDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621588August 12, 2014
ELECTRICAL SYSTEM
I'VE BEEN RESEARCHING ONLINE OF SIMILAR PROBLEMS AND IT ALL POINT TO THE (TIPM). MY CAR DOES NOT START, AND WHEN IT STARTS, IT STALLS RIGHT AWAY. THE TRUCK EVEN STALLED WHILE RUNNING, LUCKILY I WAS GOING LESS THAN 35 MPH WITH VERY LITTLE TRAFFIC, I COULD ONLY IMAGINE IF THIS COULD HAVE HAPPENED WHILE I WAS DRIVING ON THE FREEWAY GOING LIKE 60 MPH. I DRIVE WITH MY WIFE, 2 CHILDREN AND A NEWBORN AND DO NOT WANT TO PUT THEIR LIVES AT RISK BECAUSE OF THIS ISSUE GOING ON FOR A WHILE AND NOBODY SEEMS TO DO ANYTHING ABOUT THIS. NOW FOR SOME REASON SOMETHING IS DRAINING MY BATTERY, I ALREADY REPLACED 2 NEW BATTERIES AND THE PROBLEM STILL PERSISTS. I CANT TAKE IT TO THE DEALER BECAUSE ITS OUT OF WARRANTY AND IT SEEMS TO BE TOO EXPENSIVE TO FIX, AND IM SOMEONE THAT LIVES BY EVERY PAYCHECK AND STILL BARELY AFFORDS TO PAY THIS TRUCK WITH A VERY SERIOUS ISSUE. THIS REALLY NEEDS TO GET REPORTED TO CHRYSLER JEEP AND NEEDS TO IMMEDIATELY BE PUT ON RECALL. MY WIFE DOES NOT WANT TO GET ON THE JEEP GRAND CHEROKEE ANYMORE DUE TO ALL OF THESE ISSUES AND COMPLAINTS GOING ON. I JUST DON'T KNOW WHO TO GO TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621700August 12, 2014
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621853August 12, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
VEHICLE WAS TRAVELING ON HIGHWAY AT 55 MPH WHEN IT SUDDENLY STALLED IN TRAFFIC. COULD NOT RESTART AFTER PUSHING TO SIDE OF ROAD. TOWED TO DEALER AND TOLD THAT TOTAL INTEGRATED POWER MODULE HAD FAILED AND NEEDED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621295August 11, 2014
ELECTRICAL SYSTEM, ENGINE
ON SATURDAY MORNING AFTER PULLING OUT OF A PARKING SPACE MY CAR STALLED AND LOST POWER STEERING. I PUT IT IN PARK AND RESTARTED ENGINE IT WAS FINE. WENT TO OTHER STORE, PARKED IT AND THE SAME THING HAPPENED ONCE I RETURNED TO LEAVE. WHEN I GOT HOME I SHUT OFF THE IGNITION SWITCH AND AFTER APP. 8 SECONDS I HEARD A SOUND COMING FROM BEHIND THE FUSE BOX AREA OR AT LEAST BEHIND THAT AREA . SOUNDED ELECTRICAL "VOOOP, VOOOP" I ALSO NOTICED WHEN GOING UP AN INCLINE AROUND 30 MPH THE CAR HAD A HUGE DELAY, I HAD TO PUSH THE GAS PEDAL PRACTICALLY TO THE FLOOR, AND THAN IT KICKED IN AND ZOOMED OFF. I FELT LIKE I WAS LOOSING POWER AND THAN THE CAR TOOK OFF ON ITS OWN! CRAZY FEELING!!! I FEEL AS THOUGH THE COMPUTER THAT IS IN CHARGE OF THE CAR IS OUT OF WRACK AND THE CAR HAS BECOME INCONSISTENT TO DRIVE BECAUSE OF WHAT COULD OCCUR NEXT. I ALSO LOST BRAKES THIS WINTER WHILE DRIVING DUE TO BRAKE BOOSTER FAILURE WHICH EVENTUALLY BECAME A RECALL. I WAS SCARED THEN AND I'M AFRAID THIS INCIDENT MAY RESULT IN SOMETHING BIGGER AND WORSE. :( *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621398August 11, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621443August 11, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621193August 10, 2014
SERVICE BRAKES
I HAVE TAKEN THIS VEHICLE TO TWO JEEP DEALERSHIPS IN MY AREA...CHRYSLER DOES NOT HAVE THE PARTS TO REPAIR THE CORRODING BRAKE BOOSTER THAT WE HAVE RECEIVED RECALL NOTICES ABOUT..CAN YOU NOT FORCE THE COMPANY TO PRIORITIZE THESE PROTECTIVE BRAKE BOOSTER SHIELDS..IT HAS BEEN A MONTH AND NEITHER DEALERSHIP (SPORT DUNST OR WESTMARK) HAVE THESE PARTS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620912August 8, 2014
ELECTRICAL SYSTEM
THE CAR WILL NOT START. THE CAR WILL CRANK AS IF IT IS ABOUT TO START AND THEN WILL NOT START. AFTER SOME TIME, IT MAY START AND THEN APPEARS LIKE FUEL WAS NOT GETTING TO THE ENGINE AND THEN STALL. THEN WHEN I TRY TO START IT AGAIN, IT WOULD NOT START. MY MECHANIC TELLS ME IT IS THE TIPM. COMPLAINTS WITH THE TIPM FOR THE 2011 JEEP GRAND CHEROKEE IS A WELL KNOWN ISSUE. FEEL FREE TO LOOK IT UP ON VARIOUS ONLINE FORUMS. EVEN THE SERVICE DEPARTMENTS AT THE JEEP DEALERSHIP KNOWS THAT TIPM IS A COMMON ISSUE WITH THE CAR. PLEASE INITIATE A RECALL OF THE 2011 JEEP GRAND CHEROKEE FOR THIS PROBLEM. THE TIPM CONTROLS THE POWER / SWITCHING / COMMUNICATIONS AMONGST VARIOUS PARTS OF THE CAR. IT IS EXTREMELY DANGEROUS FOR ANYBODY TO DRIVE THIS CAR WITH A FAULTY TIPM. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620950August 8, 2014
ELECTRICAL SYSTEM
FAULTY TIPM (TOTALLY INTEGRATED POWER MODULE) CAUSED THE CAR TO NOT START AND/OR STALL AFTER IT WAS STARTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619456August 6, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE, SERVICE BRAKES
SEVERAL ATTEMPTS WERE MADE THROUGHOUT THE DAY TO START MY 2011 GRAND JEEP CHEROKEE AND IT WOULD NOT START, ONLY A CLICKING NOISE. I TOOK IT TO THE DEALER IMMEDIATELY AND THE TIPM IS BAD AND NEEDS TO BE REPLACED. OBVIOUSLY, MY CAR IS ONLY 3 YEARS OLD AND NOT UNDER WARRANTY NOW. THE PART ALONE IS OVER $900.00, WHICH SEEMS QUESTIONABLE THAT SOMETHING WOULD GO BAD SO QUICKLY ON A VEHICLE AND COST SO MUCH TO REPAIR. BESIDES THE COST, THERE ARE SO MANY COMPLAINTS FOR THE SAME ISSUE, AND EVEN MORE SERIOUS WITH THE ENGINE CUTTING OFF WHILE DRIVING. IS SOMEONE GOING TO RECALL THIS ITEM BEFORE SOMEONE GETS HURT OR EVEN KILLED????? I PURCHASED THIS VEHICLE, AND ALL MY PREVIOUS CHRYSLER/JEEP VEHICLES THINKING THEY WERE SAFE FOR MY FAMILY; NOW I'M NOT SO SURE. DO THE RIGHT THING AND RECALL THE TIPM! IN ADDITION, I HAVE MADE SEVERAL ATTEMPTS TO GET THE BRAKE BOOSTER REPAIRED DUE TO THE RECALL AND THE PARTS ARE STILL NOT IN. THIS HAS BEEN GOING ON FOR MONTHS NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618906August 5, 2014
ELECTRICAL SYSTEM
THE CAR WILL STALL/WON'T TURNOVER WHEN YOU GO TO START IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618913August 5, 2014
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
BAD TIPM, NO VOLTAGE TO FUEL PUMP CAR WONT START, CAR STALLS ON ROAD. NOT SURE IF AIR BAGS WILL WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618984August 5, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP CHEROKEE. THE CONTACT STATED THAT IT TOOK MULTIPLE ATTEMPTS TO GET THE VEHICLE TO START. THE DEALER STATED THAT THE TOTAL INTEGRATED CONTROL MODULE FAILED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619161August 5, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF ON MY 2011 JEEP GRAND CHEROKEE LIMITED EDITION EXPLODED FOR NO REASON. NOTHING HIT THE VEHICLE OR SUNROOF. THE SUNROOF EXPLODED ON JULY 16, 2014 AND THE PART IS ON NATIONAL BACKORDER UNTIL AUG 22, 2014. I HAVE AN EXTENDED WARRANTY, BUT CHRYSLER WON'T COVER REPLACED SUNROOF GLASS SINCE IT'S NOT A MECHANICAL ISSUE. ALSO, SINCE THE GLASS ISN'T COVERED UNDER THE EXTENDED WARRANTY CHRYSLER WON'T PAY FOR A RENTAL WHILE MY VEHICLE SITS IN A BODY SHOP WAITING FOR THE PART TO BECOME AVAILABLE. IT APPEARS TO BE A MANUFACTURING DEFECT SINCE THE GLASS EXPLODED FOR NO REASON. I DON'T UNDERSTAND WHY SOMETHING AS SIMPLE AS GLASS FOR A SUNROOF WOULD BE ON NATIONAL BACKORDER UNLESS THERE IS A SIGNIFICANT ISSUE AFFECTING A SIGNIFICANT NUMBER OF VEHICLES AFFECTED. I WILL BE WITHOUT MY VEHICLE FOR OVER A MONTH. I HAVE DISCUSSED THIS ISSUE AND REQUESTED A RENTAL VEHICLE SEVERAL TIMES WITH CHRYSLER, BUT TO NO AVAIL. CHRYSLER HAS SET THE BAR FOR THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. FORTUNATELY NO ONE WAS INJURED WHEN THE GLASS FROM THE SUNROOF EXPLODED AS MOST OF THE GLASS FELL PRIMARILY INTO FRONT PASSENGER SEAT WHERE NO ONE WAS SEATED AT THAT TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618699August 4, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
THE TIPA IS DEFECTIVE AND THE FUEL PUMP WON'T TURN ON, THEREFORE MY CAR IS UNABLE TO START. I HAVE TO PAY $1300 TO REPAIR THIS AS THE CAR IS NOW OUT OF WARRANTY. I HAVE DONE RESEARCH AND LEARNING THIS IS AN EXTREMELY COMMON DEFECT IN THE JEEPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618828August 4, 2014
ELECTRICAL SYSTEM
OUR JEEP REQUIRES THE TOTALLY INTEGRATED POWER MODULE (TIPM) TO BE REPLACED. THIS SYSTEM STARTS THE CAR. IT IS EXTREMELY UNSAFE FOR A MOTORIST TO BE STRANDED WITHOUT THE VEHICLE BEING ABLE TO START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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