Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10071951April 30, 2004
EQUIPMENT
THE TRUCK IS EQUIPPED WITH A TIRE PRESSURE REGULATOR DEVICE. INTERMITTENTLY, THE DEVICE WARNING LIGHT ILLUMINATES ON THE DASHBOARD, WHICH IS AND INDICATION OF LOW TIRE PRESSURE. WHEN THE LIGHT COMES ON THE TRUCK WAS TAKEN TO THE DEALERSHIP TO HAVE THE TIRE PRESSURE CHECKED. THE TIRE PRESSURE IS FINE. A POSSIBILITY OF A MALFUNCTION IN THE TIRE PRESSURE WARNING DEVICE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072134April 29, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
REPLACED DEFECTIVE BRAKE PADS AND ROTORS DUE TO PULSATION IN THE BRAKE PEDAL. *PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066788April 8, 2004
SEAT BELTS:INTEGRATED CHILD SEAT
INTEGRATED CHILD SAFETY SEAT HARNESS CLIP BROKE ON THE THIRD TIME IT WAS USED. CONSUMER FELT THAT THE HARNESS CLIP WILL NOT RESTRAIN CHILD IN A CRASH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065722April 7, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE BRAKE ROTORS ON THE JEEP GRAND CHEROKEE GO BAD ANYWHERE FROM 6000 TO 15000 MILES. MY FIRST SET LASTED 9500 MILES AND WERE REPLACED FREE OF CHARGE BY THE DEALER BECAUSE THEY TOLD ME THEY WERE DEFECTIVE. THE SECOND SET ONLY LASTED ABOUT 6700 MILES, AND THEY HAD TO BE RESURFACED. AFTER COMPLAINING TO DIAMLER CHRYSLER DIRECTLY, I ONLY HAD TO PAY A 50 DOLLAR DEDUCTIBLE, WHICH I SHOULDN'T HAVE HAD TO PAY AT ALL, BEING THAT JEEP ROTORS AND DEFECTIVE, AND THEY SEEM TO ADMIT TO THE PROBLEM, BUT WON'T DO ANYTHING TO FIX IT. I DON'T THINK IT IS RIGHT THAT THE COSTURMER SHOULD HAVE TO PAY FOR A PROBLEM THEY REFUSE TO FIX. I ONLY HAVE 16000 MILES ON MY GRAND CHEROKEE, AND I HAVE HAD ROTOR PROBLEMS TWICE ALREADY. SOMETHING SHOULD BE DONE ABOUT THIS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064540April 5, 2004
ELECTRICAL SYSTEM, INTERIOR LIGHTING, POWER TRAIN:AUTOMATIC TRANSMISSION, SUSPENSION:REAR:SHOCK ABSORBER, SUSPENSION:FRONT:SHOCK ABSORBER, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ELECTRICAL PROBLEMS, CHECK ENGINE LIGHT, BEEP UNDER DASH, DOME LIGHTS COMING ON, RADIO GOES OFF, ALL DASH LIGHTS(ABS, BRAKE,ETC.). TRANSMISSION PROBLEMS 3 TIMES IN SHOP FOR SLIPPING AND LEAKING SEALS. LEAKING AT PAN, OUTPUT SEAL AND, DRIVE TRAIN THEY CHANGED SEALS AND 1 MONTH LATER OUTPUT SEAL WAS LEAKING AGAIN. GOVERN ASSEMBLY WAS REPLACED 8/3/03 ALONG WITH SOLENOID, TRANSDUCE. FAULTY BATTERIES. SHOCKS ALL LEAKING BUT THEY REPLACED 1 FRONT 1 BACK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063800March 24, 2004
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
GAS CAP FAILURE. ENGINE WARNING LIGHT COMES ON. RETURNED CAR TO DEALER TO HAVE ENGINE LIGHT TURNED OFF. REPLACED GAS CAP AT $45 COST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064825March 24, 2004
SERVICE BRAKES, HYDRAULIC
WHEN APPLYING THE BRAKES THE DRIVER HEARD A LOUD NOISE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE CONSUMER THAT THE ROTORS AND BRAKES NEEDED TO BE REPLACED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064667March 23, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
CONSUMER NOTICED THAT PLASTIC FUEL LINE INJECTION SYSTEM WAS LEAKING GASOLINE, AND CAUSING VEHICLE TO STALL. VEHICLE WAS TOWED TO THE DEALERSHIP, FLOOR MANAGER INDICATED VEHICLE WAS DESIGNED NOT TO USE ETHANOL GAS. ALSO, FLOOR MANAGER INDICATED THOSE VEHICLE SHOULDN'T BE DRIVENIN ARIZONA, CALIFORNIA, OR OTHER PLACES WHERE THEY USE ETHANOL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062769March 21, 2004
EQUIPMENT:MECHANICAL, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAVE HAD THE ROTORS ON MY 2002 JEEP REPLACED 3 TIMES. THE VEHICLE HAS ONLY 23,000 MILES ON IT. CURRENTLY THERE IS A SERVICE BULLETIN FOR ROTOR REPLACEMENT. ANY THOUGHTS OF A RECALL ON THESE ROTORS?? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061969March 11, 2004
SUSPENSION
JEEP PULLS TO THE RIGHT. TOOK IT TO TWO DIFFERENT DEALLERS. CLAIM NOTHING IS WRONG. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060706March 8, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
PURCHASED NEW 2002 JEEP GRAND CHEROKEE,BRAKES BEGAN PULSATING MILDLEY AT 15,000 MI,MODERATELY AT 20,000MI & SEVERE AT 25,000MI. DEALER REFUSED TO REPAIR,SAID THERE HAD BEEN NO RECALLS REGUARDING BRAKES.*AK UNLESS JEEP OR THE DEALERSHIP OFFERS TO FIX I WILL BUY TOYOTA OR HONDA FOR MY NEXT VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060102March 1, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE ROTORS AND BRAKES WERE REPLACED @ 9200 MILES DUE TO SEVERE VIBRATION AND PULLING OF THE STEELING WHEN BRAKING. THIS REOCCURED AT 16000 MILES, THE DEALERSHIP THAT THIS WOULD BE THE "LAST TIME" THEY REPLACED THEM. NOW AGAIN AT 23,000 THE STEELING IS SHAKING AND PULLING. I HAVE A DIFFICULT THINKING THAT IT IS "DRIVER ERROR" THAT IS CAUSING THE BREAKDOWN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058572February 20, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CAR HAS 14,000M, THE STEERING WHEEL SHUDDERS AT 50MPH WHEN BRAKES ARE APPLIED. AT 5-10MPH THEY CAN BE FELT GRABBING AN RELEASING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059354February 19, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
THE CONSUMER TOOK THE VEHICLE TO DEALER FOR ROUTINE MAINTENANCE. THE MECHANIC NOTICED A PROBLEM WITH THE TRANSMISSION. THE MECHANIC PLACED THE VEHICLE ON THE DIAGNOSTIC MACHINE FOR FURTHER OBSERVATION. THE MECHANIC COULD NOT DUPLICATE THE PROBLEM. THE CONSUMER WAS EXPERIENCING MORE PROBLEMS THEREFORE RETURNED THE VEHICLE TO THE DEALER. THE CONSUMER TOLD THE MECHANIC THAT A RECALL WAS PERFORMED ON THE VEHICLE TO REPLACE A SECONDARY FLOOR SHIFTER. THE CONSUMER FEELS THIS RECALL MAY NOT HAVE BEEN DONE PROPERLY. AT THIS TIME THE PROBLEM STILL EXIST. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053499February 19, 2004
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
THE VEHICLE EXPERIENCED PROBLEM SINCE IT WAS LEASED. THERE WERE ENGINE AND ELECTRICAL TROUBLE. THE VEHICLE HAD BEEN BACK TO THE DEALER MANY TIMES. *AK *SC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10059275February 18, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT ANY SPEED WHEN BRAKE PEDAL IS DEPRESSED CONSUMER FEELS PULSATION AND VIBRATION IN THE STEERING WHEEL AND FRONT WHEELS. DEALER REPLACED ROTORS AND CALIPERS, BUT PROBLEM STILL RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058149February 14, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKES PULSATE AND SHAKE THE ENTIRE VEHICLE UNDER LIGHT BRAKING PRESSURE AT HIGHWAY SPEEDS, DEALER INFORMED THAT VEHICLE MISSED BUILD DATE TO BE COVERED UNDER WARRANTY BY 25 DAYS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056958February 10, 2004
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
FAULTY GEN 3 SEATBELTS. SEATBELT UNLATCHED FOR AN UNKNOWN REASON. THIS WAS NOTICED AFTER MY CHILD HAD RIDDEN IN HIS CAR SEAT FOR SEVERAL MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056700February 6, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE MY DAUGHTER WAS DRIVING OUR 2002 JEEP GRAND CHEROKEE ON SLIPPERY ROADS SHE SLID INTO AN INTERSECTION AND WAS HIT BY ANOTHER VEHICLE. MY DAUGHTER CLAIMED SHE WAS GOING SLOWLY AND WHEN THE BRAKES WERE APPLIED FELT A SHUDDER AND THE CAR DID NOT STOP. TO CHECK HER STORY WE TOOK THE CAR TO A BRAKE SHOP. THEY TOLD US THE BRAKES WERE DEFECTIVE. THEY COULD TELL BY THE VERY UNEVEN WEAR. 75% WARN ON 1 SIDE OF BOTH FRONT BRAKES. 25% WEAR ON THE OTHER SIDE . *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10069775January 15, 2004
POWER TRAIN, EQUIPMENT:ELECTRICAL
MY WIFE AND I PURCHASED OUR VEHICLE FROM EL DORADO JEEP IN MCKINNEY TEXAS, ON 26 DECEMBER 2001. THE VEHICLE IS STILL UNDER WARRANTY, AND HAS NOT COST ANY OUT OF POCKET AS OF YET. THE VEHICLE IN QUESTION, A 2002 JEEP CHEROKEE LAREDO WAS RETURNED TO THE DEALER WITH A LITTLE MORE THAN 8000 MILES AND MY WIFE INDICATED THAT THERE SEEMED TO BE A PROBLEM WITH THE TRANSMISSION THEN, WITH THE DEALER UNABLE TO FIND A PROBLEM. THE VEHICLE HAS BEEN RETURNED A TOTAL OF 7 TIMES FOR TRANSMISSION PROBLEMS, AND THE DEALER UNABLE TO FIND A PROBLEM. ON ONE OCCASION IT WAS RETURNED AND THE TRANSMISSION WAS REMOVED FROM THE VEHICLE, AND CLUTCHES THAT HAD BEEN BURNT, WERE REMOVED, BUT THEY COULD STILL NOT FIND ANY PROBLEM. SEALS HAVE BEEN REPLACED, CABLES HAVE BEEN ADJUSTED, AND SPECS HAVE BEEN RESET, BUT STILL THE DEALER CAN FIND NO PROBLEM WITH THE TRANSMISSION. THE VEHICLE NOW HAS A TOTAL OF OVER 40,000 MILES, MY WIFE IS STILL EXPERIENCING ROUGH SHIFTING, JERKING, AND SOMETIMES SHE STATES THAT IT IS TRYING TO LOCK UP AS SHE IS DRIVING. THIS IS NOT A FIGMENT OF MY WIFE'S IMAGINATION, I HAVE BEEN IN THE VEHICLE WHEN IT HAS DONE SOME OF THESE THINGS, AND HAPPENS WITHOUT NOTICE. IT MAY OPERATE NORMALLY ON ONE OCCASION, AND ON ANOTHER YOU EXPERIENCE A PROBLEM. WHEN WILL IT HAPPEN AND BE THE WRONG TIME! THE DEALERSHIP, EL DORADO CHEVROLET CHRYSLER JEEP OF MCKINNEY IS OWNED BY STAN GRAFF OF GRAFF CHEVROLET OF GRAND PRAIRIE TEXAS. UPON BEGINNING OUR LAST QUEST WITH THE DEALERSHIP, MY WIFE WAS CONTACTED AND IT WAS STATED TO HER THAT THEY DID NOT BELIEVE WOULD BE ABLE TO FIX THE VEHICLE TO SATISFY HER AND SUGGESTED PUTTING HER INTO A NEW JEEP. THEY CLAIM THEY CAN FIND NOTHING WRONG WITH THE TRANSMISSION. THEY HAVE HAD SEVERAL PEOPLE DRIVE OUR VEHICLE AND ARE UNABLE TO DUPLICATE THE PROBLEM. WE HAVE TALKED TO OTHERS THAT HAVE EXPERIENCED THE SAME THING, NOT JUST WITH JEEP, BUT OTHER CHRYSLER PRODUCTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee