Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10628124August 25, 2014
ELECTRICAL SYSTEM
TIPM PART NEEDS REPLACING-FAULTY PART. VEHICLE WILL NOT CRANK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628157August 25, 2014
ELECTRICAL SYSTEM
HIGHWAY DRIVING......VEHICLE SHUTS OFF......NO WARNING......NO IDIOT LIGHTS.....NO BRAKES......HAPPENED TWICE......TWO DIFFERENT CHRYSLER DEALERS SAY THERE IS NOTHING WRONG......NEW YORK TIMES ARTICLE SAYS THAT CHRYSLER IS "LOOKING INTO THE PROBLEM".....AT A HIGH RATE OF SPEED I HAVE TWICE HAD TO MUSCLE THE CAR OFF THE ROAD AND DRIFT TO A STOP IN ORDER TO APPLY THE BRAKE TO RESTART THE ENGINE.....I HOPE I DON'T BECOME A STATISTIC....... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628235August 25, 2014
ELECTRICAL SYSTEM, ENGINE
I HAVE A 2011 JEEP GRAND CHEROKEE LIMITED WITH APPROXIMATELY 32K MILES. I BEGAN SEEING AN ISSUE SEVERAL WEEKS AGO WHERE THE ENGINE WOULD CRANK BUT WOULDN'T START (USING PUSH BUTTON STARTER). EVENTUALLY IT WOULD START. OVER THE LAST SEVERAL WEEKS THE PROBLEM HAS INTERMITTENTLY REAPPEARED BUT SEEMS TO BE GETTING WORSE AS IT'S TAKING LONGER TO START ONCE THE ISSUE IS SEEN. I'VE NOTICED THAT IF I USE THE KEY INSTEAD OF THE PUSH BUTTON IT'LL START RIGHT AWAY. IN WHAT I INITIALLY THOUGHT WAS UNRELATED I ALSO EXPERIENCED THE ENGINE SIMPLY CUTTING OFF WHILE DRIVING. FORTUNATELY I WAS ONLY DRIVING ABOUT 5 MPH ON BOTH OCCASIONS IN WHICH THIS OCCURRED. PLEASE CONTACT ME IF ANY ADDITIONAL DETAILS ARE REQUIRED. THANK YOU, *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628282August 25, 2014
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
IT BEGAN A COUPLE OF WEEKS PRIOR TO 8/14/14 WHERE THE CAR WOULD TAKE SEVERAL TRIES TO START. I WOULD PRESS THE START BUTTON AND THE CAR WOULD NOT TURN OVER AND START. FINALLY ON 8/14/14 IT WAS AT IT'S WORST TAKING MANY MORE TRIES AND BARELY STARTED WHEN I LEFT WORK AND AGAIN PICKING UP MY CHILD FROM SCHOOL. I MADE IT HOME BUT IT WOULDN'T START AGAIN AFTER THAT. WE HAD THE CAR TOWED TO THE DEALERSHIP ON 8/19/14. WE WERE INFORMED ON 8/20/14 THAT IT WAS AN ELECTRICAL ISSUE THAT NEEDED TO BE REPLACED COSTING $1300. THE ITEMS REPAIRED AS LISTED ON THE INVOICE WERE TIPM KIT TIP 080350 AND CORE RETURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627825August 24, 2014
ELECTRICAL SYSTEM
AFTER SEVERAL ATTEMPTS AT STARTING THE VEHICLE WITH THE PUSH BUTTON START AND IT WOULD NOT TURN OVER. AT FIRST, THE TIRE PRESSURE INDICATOR LIGHT WAS COMING ON. I TOOK IT TO DISCOUNT TIRES AND THEY SAID THE AIR PRESSURE ON ALL 4 VEHICLES WAS FINE. TWO DAYS LATER, TIRE PRESSURE INDICATOR CAME ON AGAIN. ONCE I WAS LEAVING WORK, I ATTEMPTED TO START VEHICLE AND AFTER ABOUT 5 TRIES, IT FINALLY STARTED. AT THIS POINT I WAS A BIT LEERY AND DECIDED TO DRIVE THE VEHICLE TO JEEP DEALER AND HAVE THEM CHECK IT OUT. AT THE TIME THE REP STATED THAT HE COULD NOT LOOK AT THE VEHICLE UNTIL MONDAY BECAUSE HE TWO DAYS BEHIND. AFTER DESCRIBING TO HIM WHAT WAS GOING ON, HE INDICATED THAT THE STARTER SEEMED TO BE STICKING AND HE WOULD NOT RECOMMEND THAT I CONTINUE TO DRIVE THE VEHICLE FOR SAFETY THAT IT MAY STALL WHILE DRIVING. I DROVE THE CAR HOME AND PARKED IT. THE NEXT DAY, I TRIED TO START THE VEHICLE TO DROP IT OFF AT THE DEALER. NO LUCK. AFTER SEVERAL ATTEMPTS, I GAVE UP AND ENDED UP GETTING A RENTAL FOR THE WEEKEND. AFTER EXTENSIVE RESEARCH ON THE INTERNET IT APPEARS TO BE A FAULTY PART IN THE VEHICLE THAT HAS ENFORCED A CLASS ACTION LAW SUITE FROM SEVERAL CHRYSLER, JEEP AND DODGE OWNERS. PREDOMINATELY OWNERS OF THE 2011 JEEP GRAND CHEROKEE. THE VEHICLE IS STILL NOT REPAIRABLE, AND I DON'T SEE THE POINT IN TOWING IT TO THE DEALER AND PAY THEM $100 TO DIAGNOSE THE PROBLEM HAS BEEN DECLARED A NATIONWIDE ISSUE. I TOO AM A DEDICATED JEEP CUSTOMER AND REALLY WANT TO STAND BEHIND THE PRODUCT, HOPEFULLY THIS WON'T TURN INTO A GM ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626987August 21, 2014
ELECTRICAL SYSTEM, ENGINE
I BEGAN HAVING DIFFICULTIES STARTING MY VEHICLE ABOUT A WEEK AGO, THE ENGINE WOULD CONTINUALLY TURN OVER WITHOUT ACTUALLY STARTING (PUSH BUTTON START). EACH TIME I WOULD HAVE TO PRESS THE START BUTTON MULTIPLE TIMES AND LET THE VEHICLE CYCLE THROUGH MULTIPLE FAILED ATTEMPTS UNTIL THE ENGINE WOULD FINALLY START. HOWEVER, THIS MORNING, AFTER CYCLING THROUGH MULTIPLE ATTEMPTS AND GETTING THE VEHICLE TO START, THE ENGINE SHUT OFF WHILE I WAS DRIVING. AFTER THE ENGINE SHUT OFF THE DASHBOARD READ AS IF IT WAS STILL RUNNING. I WAS UNABLE TO START THE VEHICLE AFTER THAT AND HAD TO PUSH IT OUT OF THE WAY (WAS LUCKILY STILL IN A PARKING LOT). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627103August 21, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THAT THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627168August 21, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE BRAKE PEDAL SANK DOWN TO THE FLOORBOARD WHEN DEPRESSED. AN INDEPENDENT MECHANIC STATED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), BUT IT WAS NOT CONFIRMED IF THE VIN WAS INCLUDED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627247August 21, 2014
ENGINE, ELECTRICAL SYSTEM
MY CAR (SITTING IN THE GARAGE AT A SHOPPING MALL) WOULD NOT START, I TRIED TO START IT 5 TIMES, THEN LET IT SIT A BIT AND TRIED IT AGAIN AND IT STARTED. WENT DIRECTLY TO EASTSIDE CHRYSLER JEEP AND THEY REPAIRED IT FOR ME. IT TOOK A DAY BUT COST ME 1,310.00. I SEE THERE ARE QUITE A FEW CARS WITH THE SAME PROBLEM. MY CAR'S WARRANTY WAS STILL IN EFFECT, BUT THE DEALERSHIP DID NOT HONOR IT. SAYING IT WAS A SECOND OWNER VEHICLE. SORRY, I BOUGHT THE WARRANTY WHEN I BOUGHT IT AND IT SHOULD HAVE BEEN HONORED. NOW KNOWING WHAT I KNOW NOW THAT IT IS A DEFECT IN THE ELECTRICAL SYSTEM, I AM LUCKY I WASN'T STUCK OUT ON THE FREEWAY. I FEEL LIKE I WAS TAKEN ADVANTAGE OF AND THINK THE COMPANY OWES ME A REFUND SINCE MY CAR IS UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627281August 21, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKE PEDAL FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) BUT THE DEALER STATED THAT THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626652August 20, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP CHEROKEE. THE CONTACT STATED THAT THE ENGINE STALLED. THE CONTACT MENTIONED THAT THE KEY HAD TO BE TURNED NUMEROUS TIMES BEFORE THE ENGINE RESTARTED. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE INTEGRATED POWER MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626726August 20, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626837August 20, 2014
SERVICE BRAKES
I WAS ADVISED IN MAY THIS YEAR THAT THERE WAS A RECALL ON MY CAR, HAVING TO DO WITH THE BRAKE BOOSTER SHIELD. I CALLED THE DEALER (PRO R CHRYSLER JEEP 1800 W 104TH AVE. DENVER CO 80234)) REGARDING THE REPAIR, AND WAS TOLD THAT THE PARTS HAVE NOT COME IN YET, AND I WOULD BE NOTIFIED WHEN THEY DO. ABOUT A MONTH LATER I CALLED AGAIN TO FIND OUT MORE ABOUT THE PART AND REPAIR, AND WAS TOLD I WAS #20 ON THE LIST, AND SHOULDN'T BE MORE THAN ABOUT 2 WEEKS, AND I WOULD BE CALLED! ITS NOW THE END OF AUGUST, CALLED AGAIN TODAY, TALKED TO [XXX], AND WAS TOLD AGAIN, ACCORDING TO THE SERVICE MANAGER, NONE OF THE PARTS HAVE COME IN FROM CHRYSLER, AND I NEED TO CONTINUE TO WAIT UNTIL THEY COME IN. NO OTHER EXPLANATION WAS GIVEN. I WOULD APPRECIATE A FOLLOW UP IN THIS MATTER. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626235August 19, 2014
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
VEHICLE POWER SHUTS DOWN WHILE DRIVING AT HIGHWAY SPEED, IN ANY AND ALL DRIVING CONDITIONS. NO POWER STEERING, NO POWER BRAKES, NO POWER, NOTHING. THERE IS NO WARNING WHEN POWER GOES OUT. DRIVER CAN BE STRANDED IN MIDDLE OF FREEWAY, OR OFF-RAMP, OR BUSY INTERSECTION. EXTREMELY DANGEROUS. WORSE THAN GM ISSUE. VEHICLE CANNOT BE RESTARTED WITHOUT SHIFTING INTO PARK. 2011 JEEP STALL ON 70MPH FREEWAY REQUIRES DRIVER TO SHIFT INTO PARK BEFORE A RE-START CAN BE ATTEMPTED (NEUTRAL WILL NOT ALLOW ROLLING START). EXTREME DANGER OF HIGH-SPEED REAR END COLLISION. WELL DOCUMENTED ISSUE ON WEB 2011 JEEP GRAND CHEROKEE TIPM. RECALL IS NEEDED FOR THIS SAFETY CRITICAL ITEM. HTTP://GOTACLASSACTION.COM/CHRYSLER-INVESTIGATED-OVER-DEFECTIVE-TOTALLY-INTEGRATED-POWER-MODULE-TIPM-IN-2011-2012-JEEP-GRAND-CHEROKEES-AND-DODGE-DURANGOS/ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626477August 19, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
ON 05/06/14 VEHICLE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND THE VEHICLE WOULD NOT STOP AT AN INTERSECTION. THE VEHICLE ROLLED THROUGH TWO STOP SIGNS WITH AN INFANT IN THE VEHICLE NEARLY CAUSING TWO SEPARATE ACCIDENTS. BRAKES DID NOT FUNCTION AT ALL EVEN AFTER BRAKE PEDAL WAS PUMPED. WHILE DRIVING TO THE DEALERSHIP A COLLISION OCCURRED WITH A WHITE TAIL DEER DUE TO BRAKE PEDAL BEING DEPRESSED ALL THE WAY TO THE FLOOR AND NO SLOWING OF VEHICLE. AT THE DEALERSHIP, THEY DISCOVERED AN INTERNAL FAILURE OF THE BRAKE BOOSTER. CHRYSLER WOULD NOT PROVIDE REIMBURSEMENT AFTER MULTIPLE PHONE CALLS AND VEHICLE HAVING ONLY 55KMI. ON 8/19/14 CHRYSLER STILL HAS NOT REFUNDED COSTS ASSOCIATED WITH BRAKE BOOSTER RECALL P14 / NHTSA 14V-154 FOR 2011 THROUGH 2014 MODEL YEAR DODGE DURANGO AND JEEP GRAND CHEROKEE VEHICLES, WHICH WAS SENT IN MAY 2014. RECALL NOTICE STATES REIMBURSEMENT WITHIN 60 DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625997August 18, 2014
SERVICE BRAKES
I RECEIVED A RECALL NOTICE FOR NHTSA 14V-154 NOTIFYING ME OF A POTENTIAL PROBLEM WITH THE BRAKES ON MY VEHICLE. I HAVE CALLED MY DEALER REPEATEDLY IN THE OVER 3 MONTHS SINCE I RECEIVED THE RECALL NOTICE AND HAVE BEEN TOLD EACH TIME THAT THE PARTS TO PERFORM THE RECALL WORK ARE STILL UNAVAILABLE. I KNOW THAT JEEP HAS BEEN MANUFACTURING AND SELLING NEW 2014 GRAND CHEROKEES DURING THIS TIME THAT HAVE THE PART THAT IS NEEDED TO PERFORM THE RECALL ON MY VEHICLE. HOW CAN YOU (THE GOVERNMENT) ALLOW THEM TO USE THE PART THAT IS NEEDED FOR A SAFETY RECALL ON MY VEHICLE ON OTHER NEW VEHICLES THAT THEY HAVEN'T SOLD YET AND CLAIM THAT THE PART NEEDED TO PERFORM THE RECALL ON MY VEHICLE ISN'T AVAILABLE? SHOULDN'T THEY BE REQUIRED TO USE THOSE PARTS TO PERFORM THE RECALL ON THE VEHICLES THAT ARE ALREADY ON THE ROAD AND IN USE BY CONSUMERS BEFORE THEY ARE ALLOWED TO USE THEM IN NEW VEHICLES THAT THEY HAVEN'T SOLD YET? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626052August 18, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) BUT WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626089August 18, 2014
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM:IGNITION:SWITCH
CAR MADE GRINDING SOUND WHEN STARTING. WOULDN'T START. TIPM FAILED CAUSING FUEL PUMP TO BURN OUT . ALSO HAD TO REPLACE IGNITION SWITCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622464August 15, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE OVERLAND. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PARTS WERE NOT AVAILABLE IN ORDER TO REMEDY THE PROBLEM. THE DEALER WAS CONTACTED AND MADE THE CONTACT AWARE THAT THE PARTS WERE STILL IN THE PROCESS OF BEING MANUFACTURED. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622472August 15, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED TO REMEDY THE RECALL WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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