Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10712540April 23, 2015
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
THE 2012 JEEP GRAND CHEROKEE CHECK ENGINE LIGHT WAS ON AND STALLED THEN PULLED OVER TO SIDE OF STREET THEN RESTARTED ENGINE.TOOK TO DODGE DEALERSHIP -HAD MAJOR ENGINE FAILURE NO-TO LOW COMPRESSION ON LFT CYLINDER HEAD. IS THE FUEL TANK ON THIS VEHICLE DEFECTIVE WILL IT LEAK AND EXPLODE/CATCH FIRE IF REAR ENDED? THIS VEHICLE WAS OWNED BY DEALERSHIP WITH OPEN/ACTIVE RECALL SAFETY DEFECTS. SHOULD I BE CONCERNED WITH DRIVING THIS VEHICLE. DEALERSHIP DID NOT DISCLOSE THIS WHEN THEY SOLD THE VEHICLE. HOW IS THIS LEGAL AND ALLOWED TO GET AWAY WITH THIS DANGEROUS VEHICLE. I DON'T WANT TO PUT MY FAMILY IN IT. MAYBE THE DEALERSHIP OWNER WILL PUT HIS FAMILY IN IT SINCE HE'S SELLING DEFECTIVE CARS. I JUST GET ANOTHER SAFETY RECALL NOTICE. THIS VEHICLE IS AN ACCIDENT/FATALITY WAITING TO HAPPEN. THE MANUFACTURER/DEALERSHIP SHOULD REFUND THE PURCHASE PRICE OR BE CRIMINALLY CHARGED. I PAID THOUSANDS OF $'S, THIS VEHICLE IS A TOTAL LOSS WHO GOING TO BUY IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712119April 22, 2015
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
THE ISSUE DESCRIBED IN NHTSA CAMPAIGN NUMBER 14V104000 HAS BEEN EXPERIENCED ON MULTIPLE OCCASIONS OVER THE LAST 18 MONTHS. HOWEVER, MY VIN DOES NOT INDICATE THAT MY VEHICLE IS ASSOCIATED WITH THIS RECALL. I BELIEVE THE INVESTIGATION SHOULD BE EXPANDED TO DETERMINE IF A BROADER SET OF VEHICLES IS SUBJECT TO THIS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712230April 22, 2015
ELECTRICAL SYSTEM
THERE IS NO INCIDENT TO REPORT BUT A PROBLEM GETTING MY RECALL OF THE ALTERNATOR SEEN TO. I MADE AN APPOINTMENT WITH MY DEALER, RT 46 CHRYSLER, JEEP, DODGE, WELL OVER A MONTH AGO AND RECEIVED A CALL FROM THE SERVICE DEPARTMENT THE DAY BEFORE THE APPOINTMENT STATING THE PART WAS NOT IN, THEY DO NOT KNOW WHEN IT WILL BE IN AND THERE IS NO OPTION TO BE PLACED ON A WAITING LIST TO BE CALLED WHEN THE PART WILL BE AVAILABLE. THIS TO ME IS RIDICULOUS. I HAVE SENT A COMPLAINT TO CHRYSLER CUSTOMER SERVICE ABOUT THIS TREATMENT BY THE DEALER. DO YOU HAVE ANY SOLUTION TO OFFER ME TO GET THIS RECALL TENDED TO? PLEASE LET ME KNOW. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10711916April 21, 2015
ENGINE
TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE MALFUNCTION INDICATOR WARNING SENSOR AND THE ELECTRONIC THROTTLE SENSOR LIGHTS ILLUMINATED AS THE VEHICLE SPEED BEGAN TO DECELERATE. THE CONTACT STOPPED THE VEHICLE AND OPENED THE HOOD WHERE BLACK SMOKE AND FLAMES STARTED TO EMIT FROM THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10712009April 21, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT 30 MPH, THE CONTACT NOTICED A BURNING ODOR COMING FROM THE AIR VENTS AND OUTSIDE THE VEHICLE. IN ADDITION, THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 63,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10711756April 20, 2015
ELECTRICAL SYSTEM, VISIBILITY:SUN/MOON ROOF ASSEMBLY, STRUCTURE, ENGINE
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO LACK OF PARTS TO FIX SUN VISOR VANITY LAMP WIRING UNDER RECALL. *SMD THE CONSUMER STATED THE DASH RATTLED, THE SUNROOF HAD TO BE FIXED ON SEVERAL OCCASIONS, THE GLOVE BOX, ALTERNATOR AND ENGINE HEAD WERE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706668April 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10711856April 20, 2015
STEERING
SEAL FAILS PREMATURELY ON RACK AND PINION. IT LEAKS INTO BOOT SEALING THE CONNECTION BETWEEN THE END OF THE RACK AND THE INNER RODS, WHICH MASKS THE PROBLEM. BECAUSE THE VEHICLE IS NOT DRIPPING FLUID THE LEAK GOES UNNOTICED. I SEE THIS AS A SERIOUS ISSUE, AS MOST PEOPLE DO NOT EXPECT THE RACK & PINION TO FAIL AT SUCH AN EARLY INTERVAL THEY ARE PROBABLY NOT CHECKING FLUID LEVELS.. THIS COULD POTENTIALLY CAUSE LACK OF STEERING AND RESULT IN MANY ACCIDENTS. JEEP IS IGNORING THE PROBLEM, MESSAGE BOARDS ON INTERNET ARE FULL OF PEOPLE REPORTING THIS ISSUE. I WOULD LIKE TO SEE IT INVESTIGATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706396April 18, 2015
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
CAR SLIGHTLY STALLED AS I TRIED TO ACCELERATE FROM A STOP AT A STREET LIGHT. AFTER A FEW SECONDS IT JOLTED FORWARD AND THEN CONTINUED TO DRIVE AS NORMAL. NOW EXPERIENCING PROBLEMS STARTING THE CAR ON A REGULAR BASIS, SOMETIMES NEEDING 2 TO 3 ATTEMPTS TO PROPERLY START THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706243April 17, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705570April 14, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705573April 14, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000(ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705601April 14, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS NEEDED WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704908April 10, 2015
ELECTRICAL SYSTEM
RECEIVED RECALL NOTIFICATION IN NOVEMBER, 2014. CONTACTED DEALER AND SCHEDULED AN APPT. TO REPLACE, WHEN WENT TO DEALER WAS TOLD THEY WERE OUT OF THE REQUIRED PARTS. RECEIVED FOLLOW UP NOTICE IN MARCH, 2015 AND SCHEDULED AN APPT. FOR APRIL 2015. WHEN I WENT TO THE DEALER THE SAME ISSUE HAPPENED, THEY DID NOT HAVE THE REQUIRED PARTS. JEEP SHOULD HAVE THE PARTS AVAILABLE FOR A RECALL THAT MAY RESULT IN A FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704905April 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) WAS RECEIVED IN MARCH OF 2014. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704644April 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT FELT THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704474April 8, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR A RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704175April 7, 2015
POWER TRAIN
WAS DRIVING DOWN HIGHWAY APPROX. 65 MPH WHEN TRANSMISSION APPEARED TO JUMP OUT OF GEAR, ENGINE REV'ED TO APPROXIMATELY 3000 TO 4000 RPM'S, COASTED A DISTANCE AND THE CAR JUMPED BACK INTO GEAR AND I CONTINUED ON. THE CHECK ENGINE LIGHT CAME ON AND THE EOC SIGNAL TURNED OFF. THIS HAS HAPPENED ON NUMEROUS OCCASIONS. THE SECOND TIME THE DEALER HAD IT FOR A WEEK+ AND REBUILT THE TRANSMISSION. IT HAPPEN AGAIN AND THEY SAID THEY FIXED IT AND IT DID NOT OCCUR UNTIL JUST LAST WEEK AND IT HAPPEN TWICE THEN. I WAS PREPARING TO TAKE IT BACK THIS MORNING AND WHEN I GOT IN THE VEHICLE THE CHECK ENGINE LIGHT WAS AND IT IS NOW RUNNING FINE. THERE WAS A 3 MONTH PERIOD THAT IT DID NOT OCCUR AND AS I SAID IT HAPPEN TWICE LAST WEEK. I PURCHASED THIS USED WITH 42500 MILES ON IT, IT NOW HAS 46500 MILES. THE DEALERS HAYES CHRYSLER HAS DONE AN OUTSTANDING JOB AND HAS BEEN VERY COOPERATIVE, BUT THIS IS STARTING TO GET FRUSTRATING. NOT SURE IF THIS IS A SAFETY ISSUE, BUT LIKELY IT IS. I HAVE SPOKE TO A COUPLE OF OWNERS AND THEY HAVE HAD VERY SIMILAR STORIES ABOUT THIS VEHICLE. PLEASE LOOK INTO THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704317April 7, 2015
ELECTRICAL SYSTEM
THE ALTERNATOR COMPLETELY FAILED, AND I WENT TO THE DEALER, BUT WAS TOLD THAT IT WAS NO LONGER UNDER WARRANTY. I PAID APPROXIMATELY $800.00 TO HAVE THE ALTERNATOR REPLACED. I FOUND OUT THAT, LATER THAT YEAR, THERE WAS A RECALL ON THE ALTERNATOR: 14V634000, WHICH APPEARS TO BE FOR THE EXACT REPAIR THAT I HAD PERFORMED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703382April 2, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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