Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10081369July 6, 2004
ELECTRICAL SYSTEM
THE IDLING WAS SET TOO HIGH. WHEN RELEASING THE BRAKE PEDAL VEHICLE COULD MOTION BY ITSELF UP TO 10 MPH IN EITHER DRIVE OR IN REVERSE. DEALER WAS NOTIFIED. THEY INFORMED THE CONSUMER THAT WAS THE CHARACTERISTIC OF THE VEHICLE DUE TO THE COMPUTER SETTING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079208July 2, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
BRAKE DISC WARPING AND CAUSING PULSATION. FIRST OCCURRENCE AT ABOUT 10,000 MILES. SECOND HAS JUST STARTED AT 16,000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079060June 30, 2004
VEHICLE SPEED CONTROL:LINKAGES
I HAVE A 2004 JEEP GRAND CHEROKEE AND WHEN TRAVELLING IN CRUISE CONTROL AT 55 MPH AND START UP A STEEP GRADE, THE TRANSMISSION WILL SHIFT OUT OF OVERDRIVE INTO 3RD GEAR, THEN IMMEDIATELY SHIFT INTO 2ND GEAR. THIS HAPPENS EVERYTIME THIS SITUATION OCCURS. WHEN THIS SHIIFING OCCURS THE ENGINE RPM GOES FROM ABOUT 1600 RPM TO 4000 RPM. IF THE ROAD WERE NOT TOTALLY DRY OR IF YOU APPROACH A CURVE WHEN THIS HAPPENS A PERSON COULD EASILY LOSE CONTROL OF THE VEHICLE. I HAVE TAKEN THE VEHICLE TO THE DEALER ON 6/30/2004 AND THE SERVICE MANAGER TOLD ME THIS IS NORMAL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078978June 29, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
MALFUNCTION INDICATOR LIGHT COMES ON WITH A OBD-II CODE OF P0456.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074323June 29, 2004
VEHICLE SPEED CONTROL
THE OWNER STATED THAT THE VEHICLE ACCELERATED SUDDENLY WHILE WAITING FOR THE VEHICLE IN FRONT OF HERS TO PROCEED THROUGH A GATE. THE VEHICLE LUNGED FORWARD AND HIT THE VEHICLE IN FRONT. *NM *SC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10079793June 23, 2004
UNKNOWN OR OTHER
2004 JEEP GRAND CHEROKEE LAREDO DOES NOT HAVE A CIGARETTE LIGHTER OR AN ASH TRAY.*MR THE DEALER TOLD THE CONSUMER A CIGARETTE LIGHTER AND ASH TRAY WOULD BE MAILED TO HIM AND HE COULD INSTALL IT HIMSELF. FIVE DAYS LATER THE CONSUMER RECEIVED A PACKAGED WHICH CONTAINED THE NORMAL LIGHTER AND A SMALL BLACK PLASTIC CUP WITH A LID FOR THE ASH TRAY. THE CUP WAS TO BE PLACED IN THE SMALLER OF THE TWO FRONT CUP HOLDERS. THE CONSUMER STATED THE ASH TRAY WAS INADEQUATE BUT AWKWARD TO LOCATE AND DANGEROUS TO USE SINCE IT WOULD TAKE THE DRIVERS ATTENTION FROM THE ROAD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079737June 23, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
WHILE DRIVING AT 50 MPH CONSUMER APPLIED THE BRAKES AND EXPERIENCED SEVERE VIBRATION IN THE STEERING WHEEL. A CERTIFIED MECHANIC EXAMINED THE VEHICLE, AND DETERMINED THAT THE FRONT ROTORS WERE WARPED AND DEFORMED. THE ROTORS AND PADS NEEDED TO BE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078682June 23, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CAR SHAKES UNCONTROLABLY WHEN BRAKING. HARD TO COME TO A STOP. TAKEN INTO DEALERSHIP AND TOLD THE ROTORS ARE WARPED BEYOND REPAIR. OTORS REPLACED AT DEALERSHIP. CHRYSLER STATES THIS IS A DEFECTIVE PART BUT WILL NOT COVER THE REPAIRS BECAUSE IT IS OVER 12000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078692June 23, 2004
ELECTRICAL SYSTEM
I PURCHASED MY 2004 GRAND JEEP CHEROKE ON MAY 1, 2004 AND I FIND OUT TODAY THAT THERE WAS A RECALL PUT ON THE VEHICLE ON MARCH 24 AND THE COMPANY SOLD ME THE VEHICLE THAT WAS DEFECTED AND THEY KNEW IT. I ONLY FOUND OUT ABOUT THIS DEFECT BECAUSE OF A PROBLEM WITH THE WINDSHIELD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079749June 23, 2004
VEHICLE SPEED CONTROL
WHILE THE CONSUMER WAS BACKING OUT THE VEHICLE TO CLEAR THE GARAGE A LOUD ROAR WAS HEARD. ALTHOUGH THE CONSUMER'S FOOT WAS NOT ON THE ACCELERATOR VEHICLE SURGED BACKWARD, COLLIDING WITH A MOVING VAN. CONSUMER SUSTAINED MINOR NECK INJURIES, AND THE VEHICLE WAS DAMAGED. THE POLICE WAS NOT SUMMONED, AND THERE WAS NO POLICE REPORT. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10078326June 16, 2004
STEERING:COLUMN
STEERING NOISE AND POPPING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075275June 12, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION COMING OUT OF PARK INTO REVERSE WHILE IDLING. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10075538June 2, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
WHILE DRIVING AT 65 MPH ON A HILL CRUISE CONTROL FAILED. VEHICLE WAS TAKEN TO THE DEALERSHIP, AND MECHANIC INDICATED THAT THERE WAS A PROBLEM WITH THE CRUISE CONTROL, BUT WE DID NOT KNOW HOW TO FIX IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074590June 1, 2004
ENGINE AND ENGINE COOLING:ENGINE
PURCHASED 3/04, IN FOR SERVICE 5/04 X2 AT 1ST DEALERSHIP FOR ROUGH IDLE IN PARK AND IN GEAR AT STOP. DIAGNOSTICS INDICATE NO PROBLEM, REC CALLING CHRYSLER CUST SERVICE, REFERRED TO 2ND DEALERSHIP, SAME COMPLAINT, DIAGNOSTICS INDICATE NO PROBLEM. WAS TOLD "THAT IS HOW THAT ENGINE RUNS"*AK ENGINE FEELS AS IF IT WILL STALL OUT AT STOP OR PARK. CHRYSLER OFFERING NO HELP AT THIS TIME OTHER THAN REFERRAL TO DISTRICT MANAGER WHICH WILL NOT BE IN UNTIL END OF MONTH.(JUNE) APPEARS THAT THERE HAVE BEEN MANY COMPLAINTS LOGGED ABOUT THIS, YET CHRYSLER/JEEP UNWILLING TO FIX PROBLEM. VEHICLE ALSO PULLS TO RIGHT, WAS TOLD "THAT'S HOW IT IS", ALSO LESS THAN AVE GAS MILAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067120May 17, 2004
VISIBILITY:WINDSHIELD
CONSUMER COMPLAINED ABOUT A LEAK IN THE FRAME OF THE WINDSHIELD. VEHICLE WAS TAKEN TO THE DEALER, WHO REPAIRED THE PROBLEM. HOWEVER, AFTER 1 NIGHT IN THE RAIN PROBLEM RECURRED. *AK THE DEALER THEN REPLACED A PIECE OF MOLDING ON THE DRIVER'S DOOR. THE CONSUMER STATED THAT HE WAS GOING TO WAIT UNTIL THE NEXT HARD RAIN TO SEE IF THE VEHICLE IS TRULY FIXED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072462May 12, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
MY WIFE AND I OWN TWO JEEP GRAND CHEROKEES, A '99 THE AN '04. IN 1999, JEEP CHANGED THE DESIGN OF THEIR GRAND CHEROKEES AND ONE DESIGN CHANGE POSES A SAFETY RISK TO PASSENGERS IN THE BACK SEATS, ESPECIALLY YOUNG CHILDREN. MODELS PRODUCED STARTING IN 1999 ALLOW FOR THE WINDOWS IN THE BACK SEATS TO ROLL DOWN, LEAVING A GAP BETWEEN THE WINDOW AND THE FRAME ON THAT PART OF THE WINDOW CLOSEST TO THE REAR SEAT PASSENGER. THE 1998 JEEP ALLOWED FOR THE WINDOW TO BE ROLLED DOWN AND THE GAP BETWEEN THE WINDOW AND THE FRAME WAS AT THE FRONT OF THE WINDOW, FURTHEST FROM THE PASSENGER. ON SEVERAL OCCASSIONS WE HAVE ROLLED DOWN THE WINDOWS AND MY CHILDREN (AGES 2 AND 4) , ATTRACTED BY HAVING THE WIND HIT THEIR HAND, HAVE STUCK THEIR FINGERS BETWEEN THIS GAP AREA. WHEN THE WINDOWS ARE ROLLED UP, THEIR FINGERS GET CRUSHED BETWEEN THE WINDOW AND THE FRAME. I HAVE PREVIOUSLY CONTACTED JEEP ABOUT THIS PROBLEM AND THEY WERE ONLY CONCERNED ABOUT WAS WHETHER MY CHILDREN'S FINGERS WERE BROKEN. THEIR SOLUTION, USE THE WINDOW LOCKS ON THE DRIVER'S CONSOLE. HOWEVER, THAT DOES NOT SOLVE THE PROBLEM. I CAN ONLY GUARANTEE THEIR HANDS ARE NOT IN THE WINDOWS BY TURNING AROUND AND CONTINUING TO LOOK AS I ROLL THE WINDOWS UP. THIS IS DISTRACTING AND NOT A SAFE COURSE OF ACTION. BUT THIS WAS THEIR RECOMMENDATION. MY WIFE AND I DID NOT PAY TENS OF THOUSANDS OF DOLLARS FOR VEHICLES THAT CAUSE PAIN TO OUR CHILDREN. WHETHER THEY HAVE BROKEN THEIR FINGERS IS IRRELEVENT AND REALLY SHOWS A LACK OF RESPONSIBILITY BY JEEP. I SPOKE TO REPRESENTATIVES OF JEEP AND THEY ARE WELL AWARE OF THIS PROBLEM. FROM OUR CONVERSATION, ONLY IF MY CHIDREN SUFFERED BROKER FINGERS WOULD THEY COMPENSATE US AND/OR CORRECT THE PROBLEM. APPARENTLY, NO BROKEN BONES MEANS ITS NOT THEIR PROBLEM. I WOULD THINK A COMPANY WOULD RATHER BE PROACTIVE AND NOT REACTIVE. (THE DATE BELOW IS WHEN THE LATEST INCIDENT OCCURED BUT THIS HAS OCCURED MULTIPLE TIMES.)
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10072287May 7, 2004
POWER TRAIN:DRIVELINE:DRIVESHAFT
WHEN PLACING THE VEHICLE IN FIRST GEAR DRIVESHAFT MADE A BANGING NOISE. WHEN ACCELERATING VEHICLE WAS NOISY AS WELL. DEALER WAS NOTIFIED, BUT COULD NOT DETERMINE THE CAUSE OF THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068584April 23, 2004
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER UNAWARE WHETHER HER JEEP GRAND CHEROKEE IS PART OF THE RECALL. *PH THE CONSUMER HEARD THROUGH A MEDIA ANNOUNCEMENT THAT THE 2004 JEEP GRAND CHEROKEE WAS BEING RECALLED DUE TO ENGINE STALLING. THE CONSUMER CONTACTED THE MANUFACTURER TO DETERMINE WHETHER HER VEHICLE WAS INCLUDED. THE MANUFACTURER INDICATED THAT THE MEDIA IS USUALLY NOTIFIED FIRST AND THAT IT WAS AT THE DISCRETION OF THE AUTOMOBILE COMPANY AS TO WHEN THEY WILL NOTIFY THE CONSUMERS. THE CONSUMER INDICATED THAT SHE FEEL VERY UNCOMFORTABLE DRIVING HER VEHICLE AND FEELS THAT THE CONSUMERS SHOULD BE NOTIFIED AS SOON AS A RECALL IS INITIATED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068655April 21, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, AIR BAGS
CONSUMER'S SON WAS PULLING INTO DRIVEWAY WHEN GAS PEDAL GOT STUCK. THIS CAUSED HIM TO SPIN OUT OF CONTROL, KNOCK DOWN A FENCE, AND THEN KEEP GOING, ENDING UP CHOPPING DOWN A VERY LARGE TREE. UPON IMPACT, AIR BAGS DID NOT DEPLOY. DRIVER AND SON SUSTAINED BUMPS ON THE HEADS , BUT THERE WERE NO SERIOUS INJURIES. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10066152April 14, 2004
ENGINE AND ENGINE COOLING:ENGINE
MY 2004 JEEP GRAND CHEROKEE SPECIAL EDITION STALLS AT STOP LIGHTS. IT HAS HAPPENED BETWEEN 5-10 TIMES SINCE I BOUGHT IT IN AUGUST. TOOK TO DEALER AND THEY COULD NOT FIND A PROBLEM WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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