Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10091833October 15, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE APPLYING THE BRAKE PEDAL AT LOW SPEEDS VEHICLE SHIMMIED UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT ROTORS NEEDED TO BE REPLACED. *AK THE VEHICLE PULSATED FROM THE FIRST MILE AT LOW SPEEDS OF 30-35 MPH OR LESS. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093693October 6, 2004
STRUCTURE:BODY
I HAVE BEEN HAVING A PROBLEM WITH MY JEEP FROM THE TIME I GOT IT WITH THE QUALITY OF THE PAINT JOB WHEN I GOT MY JEEP FROM ABERNATHY IN LINCOLN ON NORTH CAROLINA I HAD NOTICED THAT THE PAINT JOB HAD SOME LIGHT SWIRLS. *AK THE SALES REP TOLD ME I COULD BRING BACK THE CAR AND GET IT CLEANED AND THAT WOULD PROBABLE TAKE CARE OF THE SWIRLS AS IT WAS JUST NEED OF A HAND WAX. A FEW DAYS LATER I WAXED THAT CAR BY HAND WITH A RECOMMENDED HAND WAX FROM THE LOCAL NAPA DEALER. THE PROBLEM DID NOT GET ANY BETTER AND I NOTICED THE SITUATION MORE AFTER I MADE THE CAR SHINE. I ALSO STARTED TO SEE THE BARS ON THE BOTTOM OF THE JEEP WERE CHIPPING. I TOOK THE JEEP BACK TO ABERNETHY AND GOT WITH THE SERVICE MANAGER NAMED BARRY. BERRY SAID HE WOULD HAVE TO CONTACT THE SERVICE REP TO COME IN AND LOOK AT THE SITUATION. BARRY CALLED ME BACK AND SAID THAT THE REP DID NOT NEED TO LOOK AT THE BARS AND THAT JEEP WAS NOT INTERESTED IN TAKING CARE OF THE CHIPPING AS THAT WAS NOT COVERED UNDER WARRANTY AND THE BARS WERE GOING TO GET CHIPPED AS THEY WERE BUSH GUARDS. I INFORMED HIM THAT MY JEEP HAD NOT BEEN OFF ROAD AND THAT THESE CHIPS WERE FROM SIMPLY GETTING IN AND OUT OF THE JEEP WITH MY WIFE'S SHOES. BARRY INFORMED ME TO BRING IN THE JEEP AND THEY WOULD TAKE THE BARS OFF AND REPAINT THEM BUT THE REP REALLY HAD TO BE THE ONE TO LOOK AT THE PAINT ON THE CAR. I WAITED FOR MY CAR TO BE SERVICED WITH OIL CHANGE AND WALKED AROUND THE LOT. I LOOKED AT OTHER JEEPS AS WELL AS OTHER CARS ON THE LOT AND NOTICED THEY ALSO HAD MANY SWIRLS AND THEY WERE VERY NOTICEABLE UNDER THE BRIGHT SUN. THERE WAS ANOTHER SALES MAN WALKING AROUND AND I ASK HIM TO TAKE A LOOK AT THE SWIRLS AND IF HE HAD ANY SUGGESTIONS OF HOW TO GET RID OF THEM. THE SALESMAN I SPOKE TO AND SHOWED WAS THE SALES MANAGER AT ABERNETHY AND HE SAID HE COULD ONLY CONTACT THE REP ALSO. THE 1ST APPOINTMENT WAS SET UP WITH A DAY NOTICE THAT THE REP WAS GOING TO BE IN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093430October 1, 2004
STEERING
VEHICLE LURCHES TO THE RIGHT, DEALERSHIP REPLACED ALL RIMS AND TIRES, THUS MAKING THE PROBLEM SLIGHTLY BETTER. MECHANIC SAID IT WAS A "DESIGN FLAW" NOTHING COULD BE DONE ABOUT IT AND TO CALL THE SERVICE MANAGER, THE SERVICE MANAGER SAID "ALL VEHICLES IN COLORADO DRIFT TO THE RIGHT DUE TO ROAD CROWNS". MY JGC STILL DRIFTS TO THE RIGHT WITHIN 5-10 SECONDS ON ALL TYPES OF ROADS. I BOUGHT THIS VEHICLE TWO WEEKS AGO, IT HAS 800+ MILES ON IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093372September 30, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
THE VEHICLE IS A 2004 JEEP GRAND CHEROKEE LAREDO AND WAS A RENTAL VEHICLE. I FOUND OUT THAT IT IS POSSIBLE TO HAVE THIS VEHICLE IN PARK, BUT NOT HAVE THE SHIFT LEVER LOCKED IN THE PARK POSITION. MY WIFE (IN THE PASSENGER SEAT) BUMPED THE SHIFT LEVER AS SHE REACHED FOR ONE OF THE A/C CONTROLS. SHE WAS ALONE IN THE VEHICLE. THE VEHICLE WENT INTO REVERSE AND ROLLED BACKWARDS ACROSS A MACDONALDS PARKING LOT INTO ANOTHER VEHICLE. THIS INCIDENT HAD SIGNIFICANT POSSIBILITY FOR DEATH AND/OR SERIOUS INJURIES. POLICE WERE CALLED BUT DECLINED TO RESPOND TO AN INCIDENT ON PRIVATE PROPERTY.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10092986September 21, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
BOUGHT A 04 JEEP GRAND CHEROKEE LAREDO 2 WEEKS AGO. WHEN DRIVING DOWN THE HIGHWAY WITH BOTH BACK WINDOWS DOWN, A LOUD NOISE OCCURS SOUNDING LIKE A FLAT TIRE. IF YOU CRACK A FRONT WINDOW THE NOISE GOES AWAY. I CALLED THE 800 NUMBER IN THE WARRANTY BOOK AND THEY SAID IT'S A DESIGN FLAW.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087437August 31, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
PROBLEMS WITH WARPED ROTORS ON VEHICLE. *MR TEN MONTHS AND 18000 MILES AFTER THE VEHICLE WAS PURCHASED, THE EARLY WARNING SYMPTOMS OF WARPED ROTORS SURFACED. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THE ROTORS WERE INDEED WARPED. THE MANUFACTURER REFUSED TO HONOR THEIR BASIC WARRANTY. THE CONSUMER HAS OWNED THREE OTHER JEEPS IN THE PAST ALL OF WHICH EXPERIENCED SOME TYPE OF ROTOR PROBLEM *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083924August 31, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
WHILE ENGAGED IN CRUISE CONTROL AND DRIVING UP A STEEP GRADE. THE VEHICLE JUMPED FROM 2000 RPMS TO 6000 RPMS. *AK THE VEHICLE DROPPED TWO OR THREE GEARS AND WOULD SPEED UP UNCONTROLLABLY. THIS CAUSED PROBLEMS WITH THE STEERING AND THE VEHICLE HAS TRIED TO DRIVE OFF OF THE ROAD IN ONE CASE. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088569August 25, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
(1)VIOLENT SHAKING OCCURS WHILE BRAKING AT VARIOUS SPEEDS (2)BRAKE FAILURE,ROTORS WARPED. (3)TAKEN TO DEALERSHIP, WILL NOT REPAIR DUE TO 15,000 MILES ON VEHICLEHAD REPAIRS DONE BY PRIVATE INDIVIDUAL,WILL NOT TAKE THIS VEHICLE BACK TO DEALERSHIP!!ROTORS TURNED AND REPAIRED $130.00. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083811August 20, 2004
ENGINE AND ENGINE COOLING
WHILE IDLING AT A STOP LIGHT THE FRONT END BEGIN TO SHAKE VIOLENTLY THEN THE ENGINE WOULD STALL. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087022August 17, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ON TWO OCCASIONS GAS PEDAL HAS OVER TOOK THE BRAKES PEDAL AN ACCELERATED THROUGH A RED LIGHT. TOOK CAR TO DEALER FOUND NOTHING WRONG TOLD THEM TO CHECK THE FRONT BRAKES. THEY WERE BAD THEY REPLACED AT 19,000 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087775August 12, 2004
AIR BAGS:FRONTAL, SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DURING A 50 MPH REAR END VEHICLE COLLISION, THE FRONT AIR BAGS DID NOT DEPLOY. THE FRONT SEAT BELT BUCKLE UNLOCKED. THE VEHICLE WAS TOWED. PLEASE PROVIDED MORE INFORMATION. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10083571August 12, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
VEHICLE WAS BRAND NEW AND WHEN DEPRESSING THE BRAKES PEDAL WENT TO THE FLOOR. CONSUMER TOOK THE VEHICLE TO THE DEALER, WHO WAS NOT ABLE TO DUPLICATE THE PROBLEM. RECEIVED THE VEHICLE FROM THE DEALER, AND WAS TOLD DEALER HAD NO ANSWERS. CONSUMER WAS AFRAID TO DRIVE THE VEHICLE. EVEN WHEN VEHICLE WAS MOVING SLOWLY IT WOULD NOT STOP. *AK WHILE THE CONSUMER DESCENDED GRADES OR HILLS THE ABS WOULD ACTIVATE. THE CONSUMER WOULD CONTINUE TO PRESS ON THE BRAKE BUT THE VEHICLE WOULD CONTINUE THROUGH THE STOP SIGN OR LIGHT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081765August 12, 2004
VEHICLE SPEED CONTROL
WHILE WAITING AT AN INTERSECTION THE VEHICLE ACCELERATED SUDDENLY. CONSUMER APPLIED THE BRAKES BUT THEY FAILED. CONSUMER LOST CONTROL OF VEHICLE WHICH RESULTED IN A CRASH. THE DRIVER SUSTAINED MINOR INJURIES. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. *AK *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10086447August 9, 2004
SERVICE BRAKES, AIR:ANTILOCK
BRAKES FAILED ON MY NEW 2004 JEEP GRAND CHEROKEE WHEN GOING TO PARK HIT A POLE. PUMPED THEM UP AND TOOK TO DEALER. DEALER COULDN'T FIND ANYTHING WRONG. WITHIN NEXT WEEK AT SLOW SPEEDS BRAKES FAILED 3 MORE TIMES CALLED AWRECKER AND TRADED IT IN AFTER DEALER STILL COULDN'T FIND THE PROBLEM AFTER KEEPING IT 5 DAYS. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10086109August 3, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
FRONT POWER WINDOWS FALLING DOWN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082807July 28, 2004
VEHICLE SPEED CONTROL:LINKAGES
WE PURCHASED A 2004 JEEP GRAND CHEROKEE. WHEN TRAVELING IN CRUISE CONTROL IN OVERDRIVE AND COMING TO AN INCLINE, VEHICLE SHIFTS DOWN TO SECOND OR THIRD GEAR THEN IMMEDIATELY BACK TO CONVENTIONAL HIGH. WE HAVE TAKEN THE JEEP BACK TO THE DEALER NUMEROUS TIMES FOR THIS PROBLEM TO BE TOLD NOTHING IS WRONG. THIS JEEP HAS 17,000 MILES AND HAS ALWAYS HAD THIS PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082882July 28, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, AIR:DISC
WHEN BRAKING AT SPEEDS GREATER THAN 50 MPH THE CAR SHAKES UNCONTROLLABLY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083900July 23, 2004
SERVICE BRAKES, HYDRAULIC
PROBLEMS WITH BRAKE EQUIPMENT ON 2004 JEEP GRAND CHEROKEE.*MR THE CONSUMR FEELS THERE IS A SAFETY CONCERN WITHT HE BRAKES. THE BRAKE PEDAL IS VERY SPONGY AND WITH STEADY PRESSURE, WHILE STOPPED, THE VEHICLE BOTTOMS OUT. THE VEHICLE HAS BEEN TAKEN TOTHREE DIFFERENT DEALERS. TWO OF THE DEALERS INDICATED TAT THE SYSTEMS WAS OPERATION NORMALLY. THE MASTER CYLINDER WAS REPLACED BUT THAT DIDN'T ALLEVIATE THE PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083713July 23, 2004
UNKNOWN OR OTHER
COMPLAINT REGARDING SMOKER'S KITS IN 2004 JEEP GRAND CHEROKEE. *MR THE VEHICLE DID NOT COME EQUIPPED WITH A CIGARETTE LIGHTER OR AN ASH TRAY SO THE MANUFACTURER SENT THE CONSUMER A SMOKER'S KIT. THIS CUP WAS TO BE PLACED IN THE SMALLER OF THE TWO FRONT CUP HOLDERS IN THE CONSOLE. THIS INADEQUATE ASHTRAY WAS AWKWARD AND DANGEROUS TO USE. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081252July 17, 2004
SERVICE BRAKES, HYDRAULIC
BRAKES REAL SOFT AND SPONGY. AT A STOP THE BRAKE MASTER CYLINDER WILL BOTTOM OUT WITH A STEADY FOOT PRESSURE ON THE BRAKE PEDAL. ON ONE OCCASSION WHILE BACKING OUT OF A PARKING SPOT, THE BRAKES FAILED. THE PEDAL WENT RIGHT TO THE BOTTOM OUT POINT WITH VARY LITTLE STOPPING POWER. WHEN I PULLED FORWARD AND APPLIED THE BRAKE AT ABOUT 15 MPH THE ANTI-LOCK SYSTEM ACTIVATED. AFTER GOING FORWARD AND STOPPING A COUPLE OF TIMES THE BRAKE PEDAL CAME BACK TO WHAT THE DEALER CALLS NORMAL. IT SEEMS LIKE THERE IS AIR GETTING INTO THE SYSTEM. I HAVE BEEN TO THREE DIFFERENT DEALERS AND MET WITH A CHRYSLER TECH REP TO NO AVAIL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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