Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10114978March 11, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER COMPLAINED ABOUT A FRONT ROTORS. PROBLEM. THEY HAD TO BE REPLACED EVERY 15,000 MILES. OWNER CONTACTED THE DEALER AND THE MANUFACTURER, WHO STATED THAT THE WEAR TIME WAS NORMAL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112669March 7, 2005
SERVICE BRAKES, HYDRAULIC
STEERING COLUMN PULSES WHILE APPLYING THE BRAKES AND HAS SINCE THE PURCHASE OF THE AUTOMOBILE. I AM TOLD THIS IS NOT COVERED BY THE WARRENTY AND WILL COST $ 200.00 TO CORRECT. I FEEL THIS SHOULD BE COVERED BY THE WARRENTY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112149February 25, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BAD ROTORS. MY ROTORS WERE WARPED AT 13,000 MILES, DEALER DIDN'T FIX, I HAD RESURFACED AT MY COST. NOW 28,000 MILES AND SAME PROBLEM. I HAVE HAD MANY OTHER VEHICLES AND HAVE NEVER ONCE HAD WARPED ROTORS. I'M THE ONLY PERSON WHO DRIVES THE JEEP AND THE CLAIM ITS BAD DRIVING. THIS HASN'T CAUSED AN ACCIDENT YET, BUT WITH THE VIOLENT SHAKING OF THE CAR WHEN BRAKING IT VERY WELL COULD. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110739February 18, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
19,000 MILES BRAKES PULSATING AND CAR SHAKING AT ALL SPEEDS, ROTORS AND PADS REPLACED. AT 30,000 MILES BRAKES AGAIN PULSATING AND CAR SHAKING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110207February 9, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE ROTORS WARP EVERY 10,000 - 12,000 MILES MAKING STOPPING THE VEHICLE AND CONTROLLING THE VEHICLE DIFFICULT WHEN APPLYING THE BRAKES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109465February 1, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE BRAKE ROTORS WERE SERVICED THREE TIMES BECAUSE THE VEHICLE SHOOK WHEN DRIVING OR WHEN ENGAGING THE BRAKES. DEALER AND MANUFACTURER REFUSED TO MAKE THE REPAIRS AGAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128022January 19, 2005
POWER TRAIN
2002 JEEP GRAND CHEROKEE DEVELOPED PROBLEMS WITH THE TRANSMISSION.***NO ANSWER REQUIRED***. *MR THIS PROBLEM OCCURRED ONCE WHILE THE VEHICLE WAS ON AND ONCE WHILE IT WAS OFF. THE SECOND INCIDENT CAUSED $6000 WORTH OF DAMAGE TO THE VEHICLE. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10111108January 13, 2005
SERVICE BRAKES, HYDRAULIC
THE VEHICLE'S FRONT BRAKES HAVE BEEN REPLACED FIVE TIMES IN UNDER 24000 MILES. *NM THE CONSUMER WAS INFORMED THAT CHRYSLER HAD NO FIX FOR THE PROBLEM. THE CONSUMER REQUESTED A FULL REFUND FOR THE MONEY HE SPENT ON REPAIRS. THE FRONT BRAKE ROTORS WERE WARPED AND THE PADS WERE LOW. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107210January 11, 2005
TIRES
THE MANUFACTURER PUT THE WRONG SIZE TIRES ON THE VEHICLE. IT WAS TOLD TO THE CONSUMER AT 24,000 MILES THAT TIRES WERE WORN OUT. CONSUMER COULD NOT GET THE RIGHT TIRE FOR THE VEHICLE. GOODYEAR WRANGLER, ST ALL SEASON, P22575R16, 104S, WEIGHT RATING 1984 MAXIMUM. *AK.....GOODYEAR TIRES WORE OUT AT 23000 MILES. CONSUMER CLAIMED THAT HE WAS TOLD BY GOODYEAR THAT HE SHOULD GET 60000 TO 70000 MILES ON THAT TIRE. IN CHECKING FOR REPLACEMENTS BOTH B.F.GOODRICH AND MICHELIN REFUSED TO PUT THEIR TIRES ON CONSUMER'S VEHICLE. THEY STATED THAT THEIR TIRE MUST HAVE A RATING OF 106S. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104938January 2, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VEHICLE - 2002 GRAND JEEP CHEROKEE LTD PROBLEM - 03/14/2002, 06/27/2003 COMPLAINT - "TICKING" AND RATTLING NOISES FROM FRONT DASH AND FLOOR GEAR SHIFT AREA WHEN DRIVING WITH AND WITHOUT THE HEAT OR AIR TURNED ON. WAS TOLD THAT THE BLEND DOORS WERE OPERATING NORMALLY FOR THIS VEHICLE AND THERE WAS NO PROBLEM. 11/23/2004 HAD TO BRING THE VEHICLE IN FOR REPAIR - HEAT WAS GONE ON THE PASSENGERS SIDE. I NOTICED THAT THERE ARE AT LEAST 4 OTHER REPORTS ODI REPORTS FOR THIS SAME PROBLEM. HAPPENS WHEN THE WARRANTY EXPIRES - I AGREE - WHAT A SCAM !!!! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104939January 2, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
SINCE PURCHASING MY 2002 GRAND CHEROKEE LTD IN OCTOBER OF 2001 THERE HAS BEEN A TICKING SOUND COMING FROM THE ENGINE. WE FIRST BROUGHT THE CAR IN ON 01/17/2002 TO REPORT THIS AND THE DEALER SAID THEY COULD NOT REPRODUCE IT. ON 06/27/2003 WE BROUGHT IT IN AGAIN - THIS TIME THE DEALER SAID THAT THE TICKING IS NORMAL FOR THE PURGE SOLINOID VALVE ON THE 2002 JEEP GRAND CHEROKEE. THE TICKING IS SUPPOSEDLY CAUSED BECAUSE THE HOUSING AROUND THE EMISSIONS STUFF IS NOT INSULATED. THE NOISE IS VERY IRRITATING AND IS ESPECIALLY LOUD IN THE COOLER MONTHS. *JB A SUGGESTION WAS MADE TO TURN ON THE RADIO - WOW - WHAT A SOLUTION. I DO WONDER IF THIS IS THE REAL REASON OR - LIKE THE HEATER/BLOWER - WILL THIS FAIL NOW THAT THE WARRANTY HAS EXPIRED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105577December 30, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE STOPPED WHILE WHILE PULLING INTO THE DRIVEWAY ENGINE REMAINED RUNNING, BUT THE VEHICLE WOULD NOT MOVE. VEHICLE WAS TOWED TO THE DEALER, WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105092December 20, 2004
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
CONSUMER STATED DUAL CLIMATE CONTROL FAILED. AS A RESULT, EXTREMELY COLD AIR BLEW IN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103025December 15, 2004
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DUAL CLIMATE CONTROLLS ON JEEPS FAIL. ONE SIDE OF THE UNITS WILL NOT HEAT AND ONLY BLOWS COLD AIR THUS MAKING WINTER DRIVING VERY DANGEROUS. I BELIEVE THIS IS A KNOWN DEFECT THAT SHOULD BE LOOKED AT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102801December 12, 2004
UNKNOWN OR OTHER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
2002 GRAND CHEROKEE LIMITED HAS A KNOWN PROBLEM WITH THE DUAL CLIMATE CONTROL SYSTEM. A DOOR IN THE SYSTEM ROUTINELY BREAKS OR STRIPS AS SOON AS THE VEHICLE HAS PASSED THE MANUFACTURERS WARRANTY END DATE. ONE SIDE(DRIVERS) OF THE SYSTEM WORKS AS ADVERTISED, HOWEVER THE PASSENGER SIDE WILL ONLY BLOW EXTREMELY COLD AIR. THE COST TO RECTIFY THIS ANOMALY IS AROUND $800 AT A JEEP DEALERSHIP. FROM READING SEVERAL AUTOMOTIVE REPAIR FORUMS ON THE INTERNET, THIS PROBLEM IS OCCURRING IN A VERY HIGH NUMBER, PROBABLY PERCENTAGE OF VEHICLES. SUPPOSEDLY JEEP IS AWARE OF THE DEFECTIVE PART USED IN THE SYSTEM AND IS NOT DOING ANYTHING ABOUT IT. AT WHAT POINT IS AN AUTO MANUFACTURER REQUIRED TO ISSUE A RECALL? IS THERE ANYTHING CONSUMERS CAN DO TO FORCE THE MAKER OF THE VEHICLE TO FIX DEFECTIVE PARTS?. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102608December 10, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
2002 JEEP GRAND CHEROKEE 4WD 4DR TAKEN IN BECAUSE OF BRAKE FAILURE. WAS TOLD DRUMS HAD WARPED AND TO PERMANENTLY FIX PROBLEM WOULD BE $800.00. TO TEMPORARILY FIX IT WAS, $119.99, BUT THE PROBLEM COULD COME BACK. MY CLAIM IS THAT THERE ARE PROBLEMS WITH THE VEHICLES' FRONT BRAKES AND THAT AFTER AS LITTLE AS 5,000 MILES, THE STEERING WHEEL AND FRONT WHEELS "SHAKE" AND THAT DRIVERS ENCOUNTER SEVERE VIBRATIONS THROUGH THE STEERING WHEEL, FLOOR, SEAT AND PEDALS WHEN THE BRAKES ARE APPLIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100726November 29, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHEN TURNING LEFT, AND LEFT ONLY, I HEAR A SQUEALING SOUND IN MY 2002 JEEP GRAND CHEROKEE. THE NOISE DOES NOT OCCUR INITIALLY, BUT ONLY AFTER THE ENGINE HAS BEEN RUNNING FOR A LITTLE WHILE. IT SOUNDS A LOT LIKE A BELT SQUEAL. I TOOK IT TO THE DEALER 3 TIMES, AND THEY ALWAYS SAY THERE IS NOTHING WRONG, BUT I KNOW THAT NOT ALL JEEPS MAKE THIS NOISE. EVEN SLIGHTLY TURNING THE WHEEL WILL CAUSE THE NOISE. THE DEALER SUGGESTED A POWER STEERING HOSE, BUT THEN SAID THAT WASN'T THE PROBLEM. NO CHANGES HAVE BEEN MADE. SQUEAL GETS LOUDER THE LONGER THE ENGINE RUNS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100164November 18, 2004
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
ON DUAL CLIMATE CONTROLS, ONE SIDE OF THE VENT WILL NOT LET HOT AIR CIRCULATE BUT BLOWS JUST COLD AIR. WILL NOT DEFROST ON ONE SIDE . AFTER TALKING TO OTHER JEEP OWNERS THIS SEEMS TO BE A COMMAM PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100020November 16, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
BOUGHT JEEP GRAND CHEROKEE SEPT 2002 NEW IN JUNE 2003 ROTORS WARPED AND HAD TO BE REPLACED 10000 MILES ON AUTO THE BRAKE PADS WERE FINE.NOV 2004 ROTORS ARE WARPED AGAIN THIS IS A KNOWN PROBLEM WITH CHRYSULER AND THEY WILL NOT FIX THE PROBLEM.AGAIN THE PADS ARE FINE.THEY ARE PASSING THIS DEFECTED ROTOR ON THE CONSUMER I WOULD LIKE TO KNOW WHAT ARE MY OPTIONS IF I EVEN HAVE ANY TO GET THIS PROBLEM FIXED. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100029November 16, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
1999/2002 JEEP GRAND CHEROKEE LAREDO 4X4(BOTH) SAME PROBLEM(S). WARPED ROTORS/HUB CHRYSLER,SOUTH,MILWAUKEE,WI REPLACED SETS OF ROTORS/PADS ON 1999 - TWICE/2002- TWICE SO FAR. 2002 HAS 24,000, REPLACED WHEN AT 8500/18,000. CHRYSLER JUST WON'T ADMIT TO PROBLEM. JUST REPLACED TIRES DUE TO UNEVEN FRONT TIRE WEAR($300+) TIRED OF IT! TRIED TO SAY I HADN'T ROTATED TIRES. THAT'S A JOKE - RELIGIOUSLY ROTATE TIRES NO MORE THAN 5,000 MI PRIOR TO EACH ROTATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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