Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10633027September 14, 2014
ELECTRICAL SYSTEM
THE TIPM MODULE MALFUNCTIONED AND I COULD NOT PULL MY BOAT OUT OF THE LAKE. HAD TWO CHILDREN WITH ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632392September 11, 2014
ELECTRICAL SYSTEM
AS I WAS TRYING TO LEAVE WORK ON SEPT. 10, JEEP WOULDN'T START. IT WOULD TRY FOR A MINUTE, THE WHOLE THING WOULD SHAKE, AND THEN IT WOULD TURN OFF. I TRIED AGAIN, JEEP STARTED FINE AND DROVE HOME FINE. THE NEXT MORNING WHEN I WAS HEADED TO WORK, THE JEEP WOULDN'T START - SAME SHAKING THING, I TRIED 5 TIMES AND IT WOULD NEVER COME ON. STARTED RESEARCHING ONLINE AND LOOKS LIKE WE'VE FALLEN VICTIM TO THE TIPM PROBLEM I KEEP READING ABOUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632393September 11, 2014
ENGINE, ELECTRICAL SYSTEM, AIR BAGS
VEHICLE WILL NOT START. I AM TOLD IT IS RELATED TO A TIPM FAILURE. 1300 DOLLARS TO FIX ON A CAR THAT IS OUT OF WARRANTY WITH LESS THAN 20K MILES. THE PART IS ALSO OK BACK ORDER FOR OVER A MONTH. I AM TOLD THERE COULD BE RANDOM DEPLOYMENT OF AIRBAGS ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632458September 11, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS STOPPING POORLY. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632473September 11, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632078September 10, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632085September 10, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632177September 10, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL). THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632325September 10, 2014
ELECTRICAL SYSTEM
VEHICLE HARD TO START, FAILED TO START, AND QUIT AFTER STARTING. FAILURE OF THE DEFECTIVE TOTALLY INTEGRATED POWER MODULE (TIPM). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631747September 9, 2014
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE WOULD STALL. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. ALSO, THE INSTRUMENT PANEL WARNING INDICATORS INTERMITTENTLY ILLUMINATED. THE DEALER STATED THAT THE TIPM UNIT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631850September 9, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631867September 9, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY JEEP GRAND CHEROKEE HASN'T BEEN STARTING REGULARLY FOR ABOUT 3 MONTHS. FOUR DAYS AGO THE HEADLIGHTS TURNED OFF WHILE I WAS DRIVING, YESTERDAY IT WOULDN'T START AT ALL. CURRENTLY HAVING THE TIPM REPLACED TO THE TUNE OF $1100. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631430September 8, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) IN MAY OF 2014. THE CONTACT NOTIFIED MULTIPLE DEALERS ON SEVERAL OCCASIONS IN REFERENCE TO THE RECALL AND WAS INFORMED THAT THE PARTS WERE STILL UNAVAILABLE TO REPAIR THE VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631460September 8, 2014
SERVICE BRAKES
ON 5/18/2014 I LOST ALL POWER ASSISTED BRAKING DUE TO A FAILED BRAKE BOOSTER. ON MONDAY, 5/19-2014 I HAD IT REPLACED AT A LOCAL SHOP IN SHIELDS, MI. IN ACCORDANCE WITH CHRYSLER'S RECALL NOTICE P14-NHTSA 14V-154, I SUBMITTED A REIMBURSEMENT REQUEST FOR $382.82 TO CHRYSLER CUSTOMER ASSISTANCE AT P.O BOX 21-8007, AUBURN HILLS, MI LATER THAT MONTH AND A SUBMITTED A FOLLOW UP REQUEST ON AUGUST 5, 2014. TO DATE I HAVE RECEIVED NEITHER A REIMBURSEMENT NOR ACKNOWLEDGEMENT OF MY REQUESTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631579September 8, 2014
ELECTRICAL SYSTEM
WE PURCHASED OUR 2011 JEEP GRAND CHEROKEE BRAND NEW IN AUGUST 2010. OVER THE COURSE OF THE LAST YEAR THERE WERE MOMENTS WHEN THE VEHICLE WAS HARD TO START. IN THE LAST TWO WEEKS THE HARD STARTING ONLY OCCURRED THE INITIAL START OF THE DAY. SUBSEQUENTLY, AUGUST 31ST - SEPTEMBER 5TH THE HARD START OCCURRED AT EVERY START THROUGH OUT THE DAY. I NO LONGER FELT COMFORTABLE DRIVING IT ANYWHERE FEELING LIKE I WOULD BE STRANDED SOMEWHERE. THE CAR IS CURRENTLY AT THE DEALERSHIP WITH A NEW TIPM BEING INSTALLED AT A COST OF $1000 FOR THE PART AND ANOTHER $411 IN LABOR AND TAX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631597September 8, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED TWO RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14V391000 AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631605September 8, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631396September 7, 2014
ELECTRICAL SYSTEM
OCTOBER 20, 2013, ATTEMPTED TO TURN IGNITION OFF WHEN THE STARTER MOTOR REMAINED ENGAGED AND CONTINUED CRANKING AFTER SHUT OFF AND ENGINE CHECK LIGHT CAME ON. STARTER MOTOR FINALLY DISENGAGED AFTER PUSHING THE START/STOP BUTTON MULTIPLE TIMES. VEHICLE HAS ONLY 20652 MILES ON THE ODOMETER. VEHICLE TAKEN TO THE DEALER WHO ADVISED THAT THE STARTER MOTOR NEVER REMAINED ENGAGED WHILE CRANKING DURING THEIR TEST. DEALER INVOICE REPORTS "CHECK VEH FOR CHECK ENGINE LIGHT ON, HOOK UP TO SCANNER FOUND "DTC P0108". CHECKED FOR FLASH FOUND POWER TRAIN FLASH REPROGRAM PCM THEN RETEST, VEHICLE OK". DEALER MENTIONED NOTHING ABOUT A POSSIBLE TIPM PROBLEM. VEHICLE RAN FINE FOR A WHILE, BUT THE SAME THING OCCURRED SEVERAL MONTHS LATER. SINCE THE SECOND INCIDENT, NO FURTHER PROBLEMS UNTIL YESTERDAY (SEPTEMBER 6, 2014) WHEN THE ENGINE WOULD NOT START AS THE STARTER MOTOR REMAINED ENGAGED AND CONTINUED TO CRANK. THE STARTER MOTOR DISENGAGED AND STOPPED CRANKING WHEN THE START/STOP BUTTON WAS PUSHED, BUT THE SAME THING HAPPENED 5 SUCCESSIVE TIMES WHEN ADDITIONAL ATTEMPTS WERE MADE TO START THE ENGINE. FINALLY, THE VEHICLE STARTED. I GOOGLED THE SYMPTOMS AND LEARNED ABOUT THE ONGOING PROBLEM WITH THE TIPM INVOLVING THE 2011 JEEPS. I'VE RECENTLY RECEIVED TWO RECALL NOTICES FROM CHRYSLER FOR "P36 / NHTSA 14V-391 AND 154" (LAMP WIRING AND BRAKES), BUT NOTHING REGARDING THE TIPM PROBLEM. I NOW HAVE A LACK OF CONFIDENCE IN MY JEEP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631221September 6, 2014
ELECTRICAL SYSTEM
MY JEEP WAS HAVING PROBLEMS STARTING FOR 3 WEEKS NOW BUT THE DEALER COULDN'T LOOK AT IT UNTIL 9/9/14 ON TUESDAY 9/2/14 IT STALLED WHILE DOING 55 MPH ON THE LONG ISLAND EXPRESSWAY, I WAS ABLE TO COAST TO THE SHOULDER AND ABLE TO GET THE CAR STARTED AFTER ABOUT A DOZEN TRIES. I CALLED THE DEALER AND TRIED TO GET IN EARLIER BECAUSE ON MY CONCERN ABOUT SAFETY. THEY TOLD ME I WAS LUCKY I STILL HAD THE APPOINTMENT THAT I HAD BECAUSE THEY ARE OVERBOOKED. IT WOULD NOT START AT ALL ON FRIDAY 9/5/14 I HAD IT TOWED TO ANOTHER DEALER THAT DIAGNOSED IT AS A FAULTY TIPM. AND IT WOULD COST ME 1098 TO FIX BECAUSE THE WARRANTY WILL NOT COVER IT. AFTER LOOKING UP THE PROBLEM I SEE THAT THIS IS A SERIOUS ISSUE WITH MY MODEL. THIS IS A SERIOUS PROBLEM WITH THE ENGINE STALLING AT SPEED. CHRYSLER SHOULD FIX THIS FOR FREE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631249September 6, 2014
ELECTRICAL SYSTEM
VEHICLE WILL STALL AT ANY SPEED WITHOUT ANY PRIOR WARNING CAUSING LOSS OF STEERING AND BRAKING. THE VEHICLE HAS TO COME TO A COMPLETE STOP TO BE STARTED AS IT IS A PUSH BUTTON START AND IT HAS TO BE IN PARK WITH FOOT ON BRAKE. STARTED A CASE NUMBER WITH JEEP, TOOK IT TO SEVERAL JEEP AUTHORIZED SERVICE FACILITIES AND THEY COULD NOT DIAGNOSE THE PROBLEM. THE VEHICLE HAD A TIPM (TOTALLY INTEGRATED POWER MODULE) REPLACED AT ABOUT 80,000 MILES. SHOULD HAVE BEEN RECALLED, WAS NOT. JEEP CLOSED THE CASE TELLING US THERE WAS NOTHING THEY COULD DO FOR US AS THEY COULD NOT DIAGNOSE THE PROBLEM. THIS VEHICLE HAS HAD NUMEROUS ELECTRICAL ISSUES DOCUMENTED STARTING WHEN IT ONLY HAD 50 MILES ON IT. THIS VEHICLE IS NOT SAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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