Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10106146January 11, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
WIFE WAS DROPPING OFF SON AT SWIM PRACTICE. WIFE NOTICED SON HAD LEFT A DRINK IN THE JEEP. WIFE PLACED THE VEHICLE IN PARK AND WAS WALKING UP THE SIDEWALK TO TAKE MY SON HIS DRINK WHEN SHE HEARD A NOISE (POPPING) FROM THE DIRECTION OF THE JEEP. SHE TURNED TO SEE THE JEEP ROLLING BACKWARDS ACROSS THE PARKING LOT. MY WIFE ATTEMPTED TO STOP THE JEEP BUT WAS KNOCKED TO THE GROUND. THE JEEP CONTINUED BACKWARD UNTIL IT HIT A FENCE AND A SIGN POLE. DAMAGE TO THE JEEP INCLUDES THE DRIVERS DOOR AND HINGES, SCRATCHES TO THE PAINT ON THE REAR DOOR, BUMPER AND MOST OF THE DRIVERS SIDE OF THE VEHICLE, AND A BROKEN TAIL LIGHT COVER. I TALKED WITH THE DEALER(POMOCO CHRYSLER, JEEP IN HAMPTON) AND THEY TOLD ME THAT THEY WOULD NOT DO ANYTHING BUT CHECK OUT THE TRANSMISSION ONCE THE JEEP WAS DRIVABLE. THE SERVICE MANAGER SENT A MESSAGE TO THE FACTORY SERVICE TECHNICIAN WHO RESPONDED THE SAME AS THE DEALER. THE DEALER INDICATED THAT I NEEDED TO CONTACT MY INSURANCE COMPANY TO START A CLAIM.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10106957January 6, 2005
ENGINE AND ENGINE COOLING
WHEN AT A STOP LIGHT VEHICLE SHUT OFF. ALSO, IT SHUT OFF WHEN WARMING UP THE VEHICLE. THE PROBLEM COULD NOT DUPLICATED BY THE DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104808December 30, 2004
ELECTRICAL SYSTEM:WIRING
WE PURCHASED A 2004 JEEP GRAND CHEROKEE THE END OF JUNE 2004. THE CAR HAD APPROXIMATELY 30-40 MILES AT PURCHASE. THREE DAYS AFTER PURCHASE THE CAR CUT OFF ON MY HUSBAND AND WAS DIFFICULT TO START. THE DEALERSHIP TOLD US THEY COULD NOT LOOK AT THE CAR BECAUSE THE CHECK ENGINE LIGHT DID NOT COME ON. WHILE ON VACATION 1 1/2 WEEKS AFTER PURCHASE OUR CAR SHUT OFF WHILE TRAVELING 60 MPH ON A HIGHWAY. THE CAR WOULD NOT START AND WAS TOWED TO A JEEP DEALERSHIP IN MARYLAND. THAT DEALERSHIP REPLACED THE COMPUTER IN THE CAR. NO INCIDENTS OCCURRED FOR 1 1/2 WEEKS. THEN UPON OUR RETURN TO SOUTH CAROLINA THE RPM OF OUR CAR WOULD SUDDENLY DROP TO 500 WHILE IDLING AT TRAFFIC LIGHTS OR AT A STOP. THE RPM'S WOULD ALSO SUDDENLY DROP TO 0 AND THE CAR WOULD CUT OFF WHILE IDLING. FROM THE MIDDLE OF JULY UNTIL THE END OF AUGUST THE CAR WAS LOOKED AT APPROXIMATELY 6 TIMES. THE SKIM MODULE AND WIRING HARNESS WERE BOTH REPLACED IN THE CAR. AFTER THE WIRING HARNESS WAS REPLACED THE CAR CEASED TO HAVE PROBLEMS FOR 3000 MILES. THEN ON DECEMBER 4TH THE CAR CUT OFF WHILE WAITING AT A TRAFFIC LIGHT. THE RPM'S HAVE NOW STARTED TO ONCE AGAIN DROP DOWN TO BELOW 500 AND OCCASIONALLY THEY GO UP AND DOWN WHEN THE CAR IS NOT EVEN MOVING. A CO-PILOT SYSTEM WAS INSTALLED TO RECORD ANY ERRORS IN THE CAR AND NO CODES OR MISFIRES WERE CAPTURED FROM THE CAR. THE DEALERSHIP HAS BEEN UNABLE TO FIX THE CAR AND CHRYSLER INFORMED US THAT THEY WERE NOT WILLING TO REPLACE OUR CAR EVEN THOUGH THEY ARE UNABLE TO FIX THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105424December 28, 2004
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
WHILE APPLYING THE BRAKE ON 5 SEPARATE OCCASIONS, THE CONSUMER APPLIED THE BRAKE AND THE ACCELERATOR PEDAL SIMULTANEOUSLY. THIS CONDITION CAUSED THE VEHICLE TO ACCELERATE UNEXPECTEDLY. THE DEALER WAS NOTIFIED AND WAS AWARE OF THIS ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108859December 16, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
AS THE CONSUMER'S DAUGHTER ATTEMPTED TO BRAKE, THEY HAD BECOME HARD AND DID NOT OPERATE. THE VEHICLE THEN ROLLED INTO A PARKED VEHICLE. THE CONSUMER WAS INFORMED THAT THE BRAKE BOOSTER HAD BEEN DISCONNECTED. *SC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10102734December 11, 2004
STEERING
STEERING NOISE WHILE TURNING THE WHEEL JUST A LITTLE TO EITHER SIDE. DEALER IS ORDERING "A PART" HAVE TO WAIT A WEEK FOR IT TO COME IN. VEHICLE HAS ONLY 1100 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102434December 9, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WARPING OF FRONT BRAKE ROTORS. IT OCCURRED AT 16000 MILES AND THE ROTERS WERE GROUND. IT IS NOW STARTING AGAIN AT 25000 MILES. I WAS INFORMED BY THE SERVICE MAN THIS IS A COMMON ISSUE WITH 2004 JEEPS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102386December 8, 2004
VEHICLE SPEED CONTROL:LINKAGES
WHEN TRAVELING 55 MPH UP A STEEP HILL, THE VEHICLE VIOLENTLY SHIFTS TO 2ND GEAR CAUSING AN UNACCEPTABLE TORQUE ON THE DRIVER AND PERSONS IN THE CAR. RPM'S GO FROM APPROX. 1800RPM TO 5000RPM INSTANTANEOUSLY. THIS HAS HAPPENED BOTH WHEN USING THE CRUISE CONTROL AT 55 MPH AND ALSO AT 55 MPH WITHOUT THE CRUISE CONTROL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101159December 8, 2004
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
WHILE DRIVING HEAD RESTRAINT DOES NOT PROTECT CONSUMER'S HEAD. CONSUMER IS VERY CONCERNED WITH BEING REAR ENDED. *AK THE CONSUMER BELIEVES THAT THE HEAD RESTRAINTS ARE SET TOO FAR BACK TO ADEQUATELY PROTECT THE PASSENGER'S NECK IN THE EVENT OF A COLLISION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102314December 7, 2004
SEATS, SEAT BELTS:FRONT
MY HUSBAND AND I WERE IN A 2003 JEEP GRAND CHEROKEE, STOPPED AT A STOP LIGHT AND REAR ENDED BY A TOYOTA CELICA TRAVELING ABOUT 40 MPH ACCORDING TO THE POLICE STATEMENT. OUR JEEP THEN HIT THE CAR IN FRONT OF US (IT WAS A FOUR CAR CHAIN REACTION COLLISION). THE DRIVERS AND FRONT PASSENGER SEATS RECLINED ON IMPACT. HAD OUR GRANDSON BEEN IN HIS CHILD SAFETY SEAT, HIS LEGS WOULD HAVE BEEN CRUSHED, IF NOT WORSE. FURTHER, THE SHOULDER RESTRAINT DID NOT HOLD ON THE PASSENGER SIDE, RESULTING IN MY HEAD SMASHING INTO THE DASHBOARD. THE AIR BAGS DID NOT DEPLOY.*AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10102078December 3, 2004
AIR BAGS:FRONTAL
CONSUMER'S VEHICLE WAS INVOLVED IN A FRONTAL IMPACT AT 30 MPH DUE TO SEVERE WEATHER. UPON IMPACT, AIR BAGS DID NOT DEPLOY. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10102016December 2, 2004
AIR BAGS:FRONTAL
VEHICLE WAS INVOLVED IN A FRONTAL COLLISION WITH ANOTHER VEHICLE AT 25-30 MPH. UPON IMPACT, NEITHER FRONTAL AIR BAGS DEPLOYED. NO INJURY WAS REPORTED. DEALER AND THE MANUFACTURER WERE NOT NOTIFIED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10101935November 30, 2004
VEHICLE SPEED CONTROL:LINKAGES
THE GAS PEDAL OVER TOOK BRAKE ON 2 OCCASIONS, ONE TIME WENT THROUGH A RED LIGHT. REPLACE BAD FRONT BRAKES. *BF THE DEALER SUGGESTED THAT NOTHING WAS WRONG WITH THE BRAKES AND CHANGED THE BAD FRONT BRAKES AND THE PROBLEM HAS NOT RETURNED SINCE. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099854November 12, 2004
VEHICLE SPEED CONTROL
WHEN DRIVING SPEEDOMETER READ THE VEHICLE'S SPEED WRONGLY. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098628November 10, 2004
SEATS, ELECTRICAL SYSTEM
ON OR ABOUT FEBRUARY 20, 2004, MATTHEW BELLER SUFFERED SEVERE BURNS FROM A SEAT HEATER IN THE DRIVER'S SEAT OF A 2004 JEEP GRAND CHEROKEE LIMITED. HE IS A PARAPELGIC AND DID NOT FEEL THE BURN OCCURING. THE SEAT HEATER DID NOT TURN OFF AFTER REACHING NORMAL TEMPERATURES. A PRODUCT LIABILITY ACTION IS BEING BOUGHT IN THE UNITED STATES DISTRICT COURT OF OREGON.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10099651November 9, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
VEHICLE ACCELERATED FROM A STOP, THE VEHICLE RPMS RACED TO A HIGH RATE, AND VEHICLE HIT A TREE. CONSUMER SUSTAINED INJURIES. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10098446November 8, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN TRAVELING IN CRUISE CONTROL AT 55-60 MPH AND ENCOUNTERING A HILL THE AUTOMATIC TRANSMISSION WILL RAPIDLY DOWNSHIFT A COUPLE OF GEARS. THIS RESULTS IN THE ENGINE RPM GOING FROM ABOUT 1800 TO 5000 RPM VERY SUDDENLY. THIS IS THE SAME RESULT AS PUSHING THE GAS PEDAL TO THE FLOOR. THIS OCCURRED ON A CURVE AND RESULTED IN A MOMEMTARY LOSS OF VEHICLE CONTROL. FORTUNATELY AN ACCIDENT WAS AVOIDED THIS TIME. THE VEHICLE WAS TAKEN TO TWO DIFFERENT JEEP DEALERS WHO SAID THERE WAS NOTHING THEY COULD DO BECAUSE IT WAS A DESIGN/ PROGRAMMING PROBLEM WITH THE COMPUTER THAT CONTROLS TRANSMISSION SHIFT POINTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098193November 2, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE IN CRUISE CONTROL AT 60 MPH AND TRAVELING UPHILL THE AUTOMATIC TRANSMISSION SUDDENLY DOWN SHIFTED FROM OVER DRIVE INTO 2ND GEAR CAUSING A VIOLENT LUNGE FORWARD (APPROX 2000 RPM TO 5000 RPM). THIS RPM CHANGE WAS SO VIOLENT THAT LOST OF VEHICLE CONTROL HAPPENED MOMENTARILY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099065October 29, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER STATES THAT HE PURCHASED HIS VEHICLE IN 2003, SOON IN APRIL 29, 2004 HE HAD TO TAKE HIS VEHICLE TO THE DEALER FOR THE REPLACEMENT OF BRAND NEW ROTORS. THE MECHANIC TOLD HIM THAT HIS BRAKES WERE WARPED. THIS WAS AT 7074 MILES. THEN ON 10/27/04 HE TOOK HIS VEHICLE IN AGAIN FOR BRAKE PROBLEMS, AGAIN HE WAS TOLD THAT HE NEEDED NEW ROTORS AND THAT THEY WERE WARPED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096060October 19, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE SHAKES AND VIBRATES WITHOUT CONTROL WHEN APPLYING THE BRAKES. I TOOK IT TO THE DEALERSHIP WHILE IT WAS UNDER WARRANTY AND THEY WOULD NOT HONOR IT BECAUSE THE ROTORS WERE WARPED. SAID IT WAS OVER 12,000 MILES. I HAD THE ROTORS TURNED TWICE NOW AND THEY ARE STILL WARPED PAST THE POINT OF NO RETURN. I GUESS NEW ROTORS WILL NEED TO BE PURCHASED. CHRYSLER SHOULD OWN UP TO THEIR PROBLEMS. NEVER HAD THIS PROBLEM EVER WITH ANY OTHER VEHICLE I HAVE OWNED UNTIL JEEP. NOT EVEN A YEAR OLD YET.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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