Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10726087June 18, 2015
EQUIPMENT, TIRES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725860June 17, 2015
ENGINE
WILL NOT TURN OVER OR START. BOUGHT THIS USED WITH 26500 MILES LESS THAN A MONTH AGO AND THE DEALERSHIP THAT SOLD IT TO ME NEVER REPORTED ANY RECALLS TO THIS VEHICLE. THIS VEHICLE HAS SIX RECALLS TO DATE AND JEEP IS SAYING THEY HAVE NO PERMANENT REPLACEMENT PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725303June 15, 2015
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE JERKED. THE FAILURE RECURRED MULTIPLE TIMES WITHOUT WARNING. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725398June 15, 2015
FUEL/PROPULSION SYSTEM
I RECEIVED A RECALL NOTICE BACK IN APRIL ABOUT THE FUEL PUMP RELAY IN MY CAR NEEDING REPLACED, AS IT CAN POSSIBLY CAUSE A CRASH. I HAVEN'T HEARD FROM ANYONE SINCE, AND WE ARE NOW ABOUT TO GO INTO JULY. THIS IS UNACCEPTABLE AND MAKES ME REALLY NERVOUS TO DRIVE THE CAR. PLEASE ADVISE...UPDATED 08/06/15 *BF UPDATED 9/29/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725086June 13, 2015
ELECTRICAL SYSTEM
CAR SHUT OFF WHILE DRIVING WITH NO CONTROL OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725056June 12, 2015
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAVE AN ONGOING PROBLEM WITH STARTING MY 2012 JEEP GRAND CHEROKEE V8 OVERLAND. THE JEEP WILL START BUT WILL STALL RIGHT AWAY. SOMETIMES IF YOU PUT THE JEEP IN GEAR QUICKLY IT WILL STALL IN GEAR ALSO. MOST OF THE TIME IT STALLS RIGHT AFTER STARTING. I HAVE TO SHUT THE JEEP OFF AND PRESS THE START BUTTON AGAIN TO GET IT STARTED. I HAVE HAD THIS JEEP AT THE DEALERSHIP (COLORADO CHRYSLER JEEP) MULTIPLE TIMES OVER THE LAST TWO YEARS AND THE "RESOLUTION" FOR THE DEALERSHIP IS THAT THEY CAN NOT RECREATE THE PROBLEM. ON 4/10/15 THE DEALERSHIP SAID THAT IT STALLED ON THEM AND THEY REPLACED A SWITCH IG 08053059. RECEIVED THE JEEP BACK AND IT STALLED THE NEXT DAY. CALLED COLORADO CHRYSLER JEEP BACK AND THEY SAID THAT THE SERVICE DEPARTMENT WOULD HAVE TO GET AN ELECTRICIAN IN TO HAVE IT LOOKED AT AND THAT WOULD TAKE A COUPLE OF WEEKS. I CALLED CHRYSLER AT THIS POINT AND CHRYSLER HAD ME TAKE THE JEEP INTO CHERRY CREEK DODGE BECAUSE THEY COULD "GET ME IN QUICKER". ON 5/22/15 I TOOK THE JEEP TO CHERRY CREEK DODGE AND THE SERVICE DEPARTMENT PERFORMED PROCEDURE S1308000399 5/2015 OUTLINED IN CHRYSLER'S STAR SYSTEM. THE NEXT DAY THE JEEP STALLED. I HAVE CALLED BACK MULTIPLE TIMES TO BOTH CHRYSLER AND CHERRY CREEK DODGE WITH EITHER NO ANSWER OR NO SOLUTION. CHERRY CREEK DODGE IS NOW PUTTING ME OF WITH A NEW RECALL SAYING THE SERVICE DEPARTMENT THINKS THAT WILL FIX THE PROBLEM, AND CHRYSLER WANTS TO GO WITH WHAT CHERRY CREEK DODGE SAYS. MY PROBLEM IS THAT THIS HAS BEEN GOING ON FOR TWO YEARS. I'M NOT SURE WHAT TO DO AT THIS POINT. EVER DAY THE JEEP STALLS AT SOME POINT. ANY ASSISTANCE WITH THIS PROBLEM WOULD BE GREATLY APPRECIATED. WE FIRST NOTICED THIS PROBLEM AT ABOUT 25,000 MILES. WE TOOK THE JEEP TO COLORADO CHRYSLER AT 35,451 MILES AND THE JEEP HAS ABOUT 54,000 MILES NOW. AT FIRST THE STALLING WAS JUST EVERY ONCE IN A WHILE, NOW IT HAPPENS DAILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724336June 9, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
ON MAY 19, 2015 CONTACTED DEALER ABOUT (TIPM) SAFETY RECALL R09/NTHSA14V-115. SERVICE MANAGER STATED TO ME THAT THEY COULD NOT FIX (TIPM) PRESENT TIME BECAUSE THEY DID NOT HAVE PART. SERVICE DEPARTMENT STATED TO ME THEY DID NOT KNOW WHEN PART WOULD BE AVAILABLE. GAVE SERVICE DEPARTMENT MY CELL PHONE NUMBER AND ASKED TO BE CONTACTED (ASAP) ABOUT RECALL PART (TIPM). I THINK CHRYSLER SHOULD BE MADE BY OUR GOVERNMENT TO BUY BACK MY 2012 JEEP. THIS IS THE (4TH) SAFETY RECALL I HAVE HAD ON THIS JEEP. DEALER HAS NOT FIXED RECALLS IN A TIMELY MANNER. I WILL NEVER PURCHASE A CHRYSLER PRODUCT AGAIN, I AM SICK AND TIRED OF UNSAFE JUNK COMING OUT OF FIAT/CHRYSLER. ALL CONSUMERS SHOULD BE MADE AWARE OF UNSAFE JUNK BEING PUT IN CHRYSLER VEHICLES. WE IN AMERICA DESERVE BETTER RESPECT FROM ALL AUTOMAKERS. I THINK MY NEXT VEHICLE WILL COME OUT OF RUSSIA!!!!! MAYBE THEY WILL UNDERSTAND HOW TO PRODUCE A SAFE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723655June 5, 2015
FUEL/PROPULSION SYSTEM, ENGINE
ABRUPTLY STALLING WHILE TRAVELING ON INTERSTATE HIGHWAY. COMPLETE LOSS OF ALL POWER, REQUIRING TO GET OFF THE ROAD, PLACE IN PARK AND RE-START. RE STARTS WITHOUT HESITATION. INCIDENT HAS OCCURRED 5 DIFFERENT DATES/TIMES AND THE DEALER HAS NO FIX STATING THEY ARE UNABLE TO REPLICATE THE ISSUE. MOST RECENT DATE 06/05/2015
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723352June 4, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722863June 2, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME. THE DEALER SCHEDULED AN APPOINTMENT FOR THE CONTACT UNDER THE ASSUMPTION THAT THE RECALL WOULD BE PERFORMED AND THEN CANCELED THE CONTACT'S APPOINTMENT DUE TO THE LACK OF PARTS. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722610June 1, 2015
TIRES, EQUIPMENT, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V115000 (EQUIPMENT, TIRES) AND 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722612June 1, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722703June 1, 2015
ENGINE
ON APRIL 27, 2015 I RECEIVED IMPORTANT SAFETY RECALL #R09/NHTSA 14V-115 STATING THAT MY VEHICLE HAD A DEFECTIVE FUEL PUMP RELAY WHICH COULD CAUSE THE ENGINE TO STALL WHILE DRIVING AND CAUSE A CRASH WITHOUT WARNING. IN OTHER WORDS A SERIOUS POSSIBLY DEADLY CRASH COULD OCCUR FOLLOWING THE SUDDEN SHUT DOWN OF THE ENGINE AND POWER SYSTEMS. TO DATE, JEEP/CHRYSLER/FCA REPEATEDLY HAS TOLD ME THERE ARE NO PARTS TO REPAIR THE DEFECT AND NO PROJECTED DATE FOR REPAIRS.THE DEALER WILL NOT PROVIDE A SAFE LOANER VEHICLE IN THE INTERIM. SO, I DRIVE A DEADLY VEHICLE (DEADLY FOR MYSELF AND OTHER DRIVERS) FOR SOME INDETERMINATE PERIOD OF TIME. IF THE VEHICLE IS UNSAFE AS IT IS REPORTED TO BE, IT SHOULD BE PARKED AND THE MANUFACTURER AND DEALER SHOULD PROVIDE AN IMMEDIATE FIX OR AN ALTERNATE VEHICLE. THIS SITUATION IS ABSURD. HAVE WE NOT LEARNED ANYTHING FROM THE GM IGNITION SWITCH SITUATION? APPARENTLY NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722755June 1, 2015
EQUIPMENT, TIRES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721981May 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722078May 28, 2015
ELECTRICAL SYSTEM
MY HUSBAND AND I ARRIVED HOME WITH OUR 7 WEEK OLD IN THE BACKSEAT AND OUR KEYS INSIDE THE DIAPER BAG. WE STEPPED OUT, CLOSED OUR DOORS AND THE ENTIRE VEHICLE LOCKED BY ITSELF WITH OUR BABY INSIDE ALONG WITH THE KEYS. WE ARE BOTH CERTAIN THAT WE DIDN'T ACCIDENTALLY PUSH THE LOCK BUTTON. LUCKILY, WE WERE HOME AND SOMEONE WAS IN OUR HOME AND ABLE TO LET US IN SO WE COULD RETRIEVE OUR SPARE KEY. WE LIVE IN PHOENIX AND IT'S SUMMER. THIS IS VERY DANGEROUS. IN THE COUPLE OF MINUTES THAT SHE WAS LOCKED INSIDE, IT HAD ALREADY HEATED UP CONSIDERABLY. LUCKILY, NOBODY WAS HURT. I NOTIFIED JEEP WHO STATED THAT WHEN THE BATTERY IN THE KEY FOB IS LOW, SOMETIMES IT LOCKS THE CAR. WE HAD ALREADY REPLACED THIS. THEY ALSO SUGGESTED WE PAY TO HAVE THE VEHICLE DIAGNOSED FOR MALFUNCTION. WHY SHOULD WE PAY FOR THEIR ERROR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721606May 27, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WITHOUT WARNING. IT TOOK NUMEROUS ATTEMPTS TO RESTART THE VEHICLE. THE DEALER REPAIRED THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE FAILURE RECURRED ON FIVE SEPARATE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721608May 27, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721421May 26, 2015
ELECTRICAL SYSTEM
I TRADED IN MY WORKING VW JETTA FOR A 2012 JEEP GRAND CHEROKEE A MONTH AGO, WE NEEDED THE SPACE AS WE ARE EXPECTING. LAST WEEK I WENT TO START THE JEEP LEAVING WORK AND IT WOULDN'T START, I TOOK IT TO THE DEALER WHO INFORMED ME THAT IT WAS A FUEL PUMP RELAY RECALL BUT THE PARTS ARE NOT AVAILABLE. THEIR PLAN IS TO REPLACE RANDOM PARTS AND HOPE IT FIXES THE PROBLEM UNTIL THE PARTS ARE IN.. SO WHAT EXACTLY IS A CONSUMER TO DO?! YOU SOLD HARD WORKING AMERICANS GARBAGE AT TOP DOLLAR AND NOW WERE SUPPOSED TO TAKE THE BUS UNTIL YOU GET YOUR ACT TOGETHER?! FURTHER PROOF NOT TO BUY AMERICAN! THE FEDERAL GOVERNMENT NEED TO STEP IN HERE, I'M TIRED OR CUSTOMERS GETTING THE SHAFT. GET THE PARTS OR BUY BACK THE PRODUCT! ILL BE THE FIRST TO SIGN ON A CLASS ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721471May 26, 2015
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR DRIVER SIDE HEADLIGHT FAILED TO ILLUMINATE. THE DEALER REPLACED THE BULB TWICE, BUT WAS UNABLE TO PROVIDE AN EXTENSIVE DIAGNOSIS TO DETERMINE IF THERE WAS AN INTERNAL ELECTRICAL FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE FAILURE MILEAGE WAS UNKNOWN. MA 08/10/15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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