Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10113176February 28, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE APPLYING THE BRAKES VEHICLE FAILED TO STOP AND CRASHED INTO A CEMENT WALL. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. BUT, MECHANIC COULD NOT DUPLICATE THE PROBLEM. ONE MONTH LATER, THE PROBLEM RECURRED, AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. AGAIN, MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10112165February 25, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKES AND BRAKE PEDAL SHAKE CRAZILY WHEN APPLIED. THIS STARTED HAPPENING AROUND 12,000 MILES. I HEARD OF A CIVIL SUIT THAT IS BEING FILED IN MISSOURI/KANSAS AND HAVE BEEN WAITING TO REPAIR TO SEE IF THERE IS A RECALL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112013February 23, 2005
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
VEHICLE NOT WORKING. *AK
Crash:
No
Fire:
No
Injuries:
2
Deaths:
2
#10111780February 18, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER COMPLAINED ABOUT A BRAKE PROBLEM. THE ROTORS WERE THIN, AND PREMATUREKY WORE OUT. OWNER CONTACTED THE DEALER, AND WAS TOLD THAT THE VEHICLE WAS UNDER WARRANTY. HOWEVER, THE BRAKES WERE NOTCOVERED BY THE WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115074February 16, 2005
SERVICE BRAKES, HYDRAULIC
2004 GRAND CHEROKEE JEEP, BRAKE FAILURE. *BF LESS THAN 2 MONTHS AFTER THE VEHICLE WAS PURCHASED THE CONSUMER EXPERIENCED A VIBRATION AND PULSATION WHEN THE BRAKES WERE APPLIED. THE CONSUMER TOOK THE VEHICLE TO THE DEALER, HOWEVER THEY WERE UNABLE TO FIND A PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111501February 15, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
VEHICLE EXPERIENCED SUDDEN ACCELERATION. AFTER COMING TO A COMPLETE STOP AND IDLING. THE RPMS SUDDENLY REVVED UP, THEN WENT BACK DOWN, FOLLOWED BY SUDDEN ACCELERATION. WHEN THIS OCCURRED EXCESSIVE FORCE HAD TO BE APPLIED TO THE BRAKE PEDAL TO STOP THE ACCELERATION. THIS RESULTED IN CONSUMER'S VEHICLE ALMOST RUNNING A RED LIGHT AND HITTING A PEDESTRIAN. DEALERSHIP HAD DONE SEVERAL DIAGNOSTIC TESTS, BUT WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110202February 9, 2005
SERVICE BRAKES, HYDRAULIC
I HAVE A 2004 JEEP GRAND CHEROKEE LAREDO. BRAKING PROBLEMS WITH ROTORS. I HAD TO BRING IT IN AT 9,000 MILES DUE TO PULSATION WHEN APPLING BRAKES, TO WHICH THEY TURNED THEM. 14,000 MILES LATER THEY ARE TELLING ME MY BRAKES ARE WAARPED , WHICH IN TURN THEY DID NOT WANT TO REPLACE. TELLING ME MY WARRANTY WAS UP. I DID CALL CHRYSLER AND THEY DID REPLACE. BUT I WAS TOLD IF THIS HAPPENS AGAIN, I WILL HAVE TO PAY MYSELF. I ALSO BROUGHT THE CAR IN BECAUSE THE BRAKES WERE STICKING WHICH THEY INSIST THERE IS NOT A PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109475February 9, 2005
VEHICLE SPEED CONTROL
THE CONSUMER EXPERIENCED SUDDEN ACCELERATION WHILE HIS FOOT WAS ON THE BRAKE WHICH CAUSED HIM TO IMPACT THE VEHICLE IN FRONT, TWICE. *BF *SC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10110108February 8, 2005
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING A 2004 JEEP GRAND CHEROKEE ON I495N GOING ABOUT 65 MPH WITH THE SUN ROOF FULLY CLOSED, THE SUN ROOF GLASS EXPLODED, SHOWERING GLASS THROUGHOUT THE CAR. INITIALLY I THOUGHT SOMEONE THREW A ROCK AND STRUCK THE WINDOW, BUT WE WERE NOT NEAR AN OVERPASS, NOR WERE TRUCKS OR OTHER CARS CLOSS ENOUGH TO TOSS A ROCK UP IN ORDER TO HIT THE MOONROOF GLASS. A ROCK WAS NOT FOUND IN THE CAR UPON INSPECTION. THE LOCAL JEEP DEALER SAID THAT IT MUST HAVE BEEN A ROCK THAT HIT THE WINDOW AND THEREFORE WOULD NOT BE COVERED UNDER THE WARRANTY. I THINK THE WINDOW JUST FAILED FROM EITHER STRESS OR FROM A MANUFACTURING DEFECT...BUT HOW DO I PROVE IT?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109506February 1, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER COMPLAINED ABOUT BRAKE PROBLEMS. WHEN TAKING VEHICLE TO DEALER TO BE SERVICED THEY HAD TO REPLACE BOTH FRONT ROTORS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108103January 28, 2005
ENGINE AND ENGINE COOLING:ENGINE
CAR/ENGINE IDLES ROUGH AND SHAKES HEAVILY AT TIMES AT LIGHTS - THIS IS A PROBLEM THAT CHRYSLER DOESN?T SEEM TO CARE ABOUT. GAS MPG HAS ALSO BEEN POOR. *AK I SEE THAT I AM THE FIFTH COMPLAINT IN THE DATABASE THAT I COULD FIND...THE ENGINE STALLS AFTER COMING FROM HIGHWAY SPEEDS. IDLE GOES FROM 600 RPM AND THEN SUDDENLY DROPS BELOW 400-300 RPM AND THEN STALLS COMPLETELY. MUST BE PUT IN PARK - AND THEN RESTARTED, REGARDLESS OF WHERE IT OCCURS - THIS IS A SERIOUS SAFETY ISSUE THAT HAS BEEN OVERLOOKED TOO MANY TIMES. ONCE THEY SAID THEY FIXED IT, BY CLEANING THE THROTTLE BODY - THE NEXT TIME THEY GAVE ME THE "CAN'T DUPLICATE CONCERN" - THE LAST TIME THEY TOLD ME THEY REPROGRAMMED THE COMPUTER. IT HAS NOTHING TO DO WITH THE A/C, RADIO, ELECTRICAL (LIGHTING), AND DEFROST SINCE IT HAS HAPPENED MANY TIMES WHEN ALL OF THESE ARE OFF. THE DEALERS KEEP PLAYING GAMES AND WILL NOT RECTIFY THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109046January 27, 2005
ENGINE AND ENGINE COOLING
VEHICLE SHOOK AND STALLED UNEXPECTEDLY WHILE IT WAS COMING TO A STOP. TOOK VEHICLE DEALER FOR TESTING 10 TIMES, BUT THE CAUSE WAS STILL UNDETERMINED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115677January 26, 2005
ELECTRICAL SYSTEM
CONSUMER CONCERNED ABOUT DESIGN PROBLEM WITH POTENTIAL WIRE HARNESS FAILURE AND POSSIBLE FIRE, 2004 JEEP GRAND CHEROKEE. *BF THE PROBLEMS INVOLVED MISLEADING /INCORRECT MARKING ON THE 12 VOLT ACCESSORY POWER OUTLETS. THE OUTLETS WERE MARKED AS BEING ABLE TO HANDLE 20 AMPS. AFTER PLUGGING IN A RADIO WHICH NORMALLY DREW 7 AMPS, THE CONSUMER NOTICED THE RADIO WOULD NOT FUNCTION IN THE TRANSMIT MODE. WHEN TRYING TO TRANSMIT, THE VOLTAGE AT THE REAR VEHICLE'S REAR POWER OUTLET, IT DROPPED DOWN TO ABOUT 8 VOLTS. THE CONSUMER STATED IF AN OWNER OF THIS VEHICLE WAS TO PLUG ANYTHING INTO THE VEHICLE POWER OUTLETS THAT DREW MORE THAT 5 AMPS OF CURRENT THERE WAS A GOOD CHANCE THAT OVERHEATING AND BURNING THE WIRES WOULD OCCUR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101852January 25, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN BRAKING CONSUMER HEARD A GRINDING NOISE COMING FROM FRONT/REAR BRAKES. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE CONSUMER STATED THAT NOTHING WAS DONE TO CORRECT THE FAILURE. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108586January 21, 2005
STRUCTURE, SUSPENSION:FRONT:SHOCK ABSORBER
THE FLOOR BOARDS ARE LEAKING, AND THE DEALERS CANNOT DETERMINE WHERE THE WATER IS COMING FROM AFTER CHECKING THE HEATER AND THE AIR CONDITIONER . THE SEALS AND SHOCKS WERE REPLACED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107680January 21, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
NOISE IN PASSENGER COMPARTMENT WHILE SITTING IDLE OR AT A STOP SIGN AS A RESULT OF A FAULTY MUFFLER/EXHAUST SYSTEM. TOOK THE VEHICLE IN TO DEALERSHIP WHO NOTIFIED CHRYSLER OF THE PROBLEM. THEIR SOLUTION WAS A PIECE OF BARB WELDED TO THE MUFFLER. DID NOT FIX PROBLEM. DEALER HAD ENGINEER COME IN TO LOOK AT REPAIR. ENGINEER SAID IT WAS GOOD AND THE NOISE WAS "ACCEPTABLE" BECAUSE WE ARE ONLY SITTING IDLE FOR 3% OF THE TIME ON THE ROAD. DEALER ACKNOWLEDGED THAT THE NOISE WAS STILL THERE AND SAID IT WAS CHRYSLERS CALL AND THAT THERE IS NOTHING ELSE TO DO. TOOK CAR TO MUFFLER SHOP WHERE THEY IMMEDIATELY IDENTIFIED PROBLEM WITH EXISTING MUFFLER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104996January 19, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING
TRANSMISSION FAILED WHILE SHIFTING, A LOUD GRINDING NOISE WAS COMING FROM THE FRONT. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT HOME. CONSUMER HAD THE VEHICLE TOWED THE SAME DAY. MECHANIC DETERMINED THAT TRANSMISSION NEEDED TO BE REPLACED. *AK THE CONSUMER STATED THAT THE TRANSMISSION NEEDED TO BE REBUILT. THE CONSUMER STATED THAT THE VEHICLE IS NOW HAVING A STEERING PROBLEM. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107496January 18, 2005
SERVICE BRAKES, HYDRAULIC
WHILE BRAKING FROM 30 -40 MPH, THE BRAKE PEDAL WENT TO THE FLOOR AND CONTINUED TO THE FLOOR. THE CONSUMER SHIFTED THE VEHICLE INTO NEUTRAL AND APPLIED THE EMERGENCY BRAKE AND WAS ABLE TO PULL THE VEHICLE OUT OF TRAFFIC. CONSUMER STATES, "AFTER DEPRESSING THE BRAKE PEDAL A FEW TIMES THE BRAKE PRESSURE RETURNED. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER INFORMED THE CONSUMER THAT THE WHOLE BRAKING SYSTEM NEEDED TO BE REPLACED. THE DEALER REPLACED ALL ROTORS, PADS, AND CALIPERS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106453January 17, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
I DROVE INTO MY DRIVEWAY A SHORT DISTANCE AND PUT THE JEEP INTO PARK. I GOT OUT OF THE JEEP WALKED BEHIND IT TO GO GET THE MAIL, BEFORE I REACHED THE MAILBOX I NOTICED THAT THE JEEP HAD STARTED ROLLING BACKWARDS. IT ROLLED ACROSS THE ROAD, DOWN INTO A VERY LARGE DITCH AND HIT A TREE. I RAN AFTER IT TO TRY AND STOP IT BUT I WAS UNSUCCESSFUL. I HAD JUST BEGUN TO PUSH THE BRAKE AS THE BACK TIRE WENT INTO THE DITCH. THE FORCE OF THE JEEP GOING DOWN THE DITCH KNOCKED ME ON MY BACK AND MY FOOT GOT CAUGHT IN THE DOOR SO I WAS DRAGGED DOWN THE DITCH WITH THE JEEP. LUCKILY I DIDN'T RECEIVE ANY SERIOUS INJURY JUST SORE AND SHOOK UP BUT THE JEEP HAS EXTENSIVE DAMAGE TO THE REAR END. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10106190January 12, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN DRIVING BETWEEN 35-70 MPH VEHICLE SWAYS FROM SIDE TO SIDE AND IS OVERLY SENSITIVE TO STANDARD CORRECTIONS. DEALER STATED BRAKE ROTORS WERE WARPED, AND REPLACED THEM UNDER WARRANTY AT 9000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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