Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10133384August 18, 2005
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
WHEN TURNING RIGHT, AND ONLY RIGHT, THERE IS A RUBBING OR SQUEALING NOISE COMING FROM THE STEERING COLUMN. IT OCCURS AFTER THE CAR HAS BEEN RUNNING AND ONLY WHEN SLOWLY TURNING THE WHEEL. DAIMLER CHRYSLER IS AWARE OF THE PROBLEM AND HAS A HYDRAULIC KIT SET UP TO FIX IT. THE DEALERSHIP WILL REPAIR THE PROBLEM BUT THE CONSUMER MUST PAY FOR IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132799August 14, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
2002 GRAND CHEROKEE JEEP STARTED MAKING AN UNUSUAL NOISE WHEN FIRST STARTING THE CAR AND WHEN IDLING. MECHANIC SAID THAT THE COOLING FAN NEEDS TO BE REPLACED. AS THIS CAR ONLY HAS 41,000 MILES ON IT, I AM UPSET TO HAVE THIS PROBLEM. THIS IS THE THIRD JEEP THAT WE HAVE OWNED AND HAVE NEVER INCURRED THIS PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132739August 13, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
FAN BLADE BROKE AND PENETRATED THE PROTECTIVE SHROUD ON MY 2002 JEEP GRAND CHEROKEE 4.0 SIX CYLINDER. I HAVE NOT TAKEN IT FOR REPAIR. I AM TAKING THE CAR IN 8/15/05. I DID NOT NOTICE ANY THING WRONG UNTIL THE VEHICLE OVER HEATED AND I LOOKED UNDER THE HOOD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132598August 12, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
COOLING FAN ON MY 2002 JEEP GRAND CHEROKEE BROKE AND DESTROYED THE FAN, SHROUD AND FAN MOTOR! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131396August 11, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
DT: THE CONTACT OWNED A 2002 JEEP GRAND CHEROKEE. ON JUNE 30, 2005 THE ELECTRIC FAN ON THE ENGINE CAME APART AND SHOT THROUGH THE RADIATOR. COST ABOUT $900 FOR REPAIRS. THE MECHANIC SAID THIS WAS THE THIRD JEEP HE HAD REPAIRED IN THE LAST COUPLE OF WEEKS FOR THE SAME PROBLEM. THE MANUFACTURER WAS CONTACTED AND SAID THAT IT WAS NOT COVERED UNDER WARRANTY.*AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130537August 11, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
UNDER NORMAL DRIVING CONDITIONS, AND THE DAY AFTER THE VEHICLE HAD BEEN SERVICED BY AN AUTHORIZED JEEP DEALER, THE FAN BLADE BROKE APART DAMAGING THE RADIATOR AND SHROUD. THE FAN, RADIATOR, AND SHROUD ALL HAD TO BE REPLACED. THE VEHICLE AS 68,000 MILES ON IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132169August 9, 2005
EXTERIOR LIGHTING:HEADLIGHTS
THE HEADLIGHTS TURN ON FOR APPROXIMATELY 10-15 MINUTES WITHOUT CAUSE. THIS OCCURS WITH THE ENGINE TURNED OFF, THE KEY REMOVED, AND USUALLY AFTER THE JEEP HAS BEEN PARKED IN THE GARAGE AND NOT OPERATED FOR SEVERAL HOURS AND SOMETIMES FOR SEVERAL DAYS. WE HAVE HAD THE PROBLEM LOOKED INTO BY THE LOCAL JEEP DEALER WHO COULD NOT FIND A PROBLEM. WE HAVE ALSO ENSURED THAT THE HEADLIGHT DASH SWITCH APPEARS TO BE WORKING CORRECTLY AND IS POSITIONED CORRECTLY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129957July 25, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2002 JEEP GRAND CHEROKEE SE- BRAKE VIBRATIONS AND FRONT END SHIMMERS WITH HIGH SPEED BRAKEING WITH ONLY 28000 MILES. DC AND JEEP WARRENTY WILL NOT COVER NEW BRAKE ROTORS AND PADS TO RESOLVE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128717July 14, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT: THIS STARTING AGAIN FOR THE SECOND TIME ON APRIL 30TH, 2005, AND THIS HAPPENED BEFORE ABOUT A YEAR AND HALF AGO. THE ROTORS WENT OUT AGAIN FOR THE SECOND TIME. CONTACTED JEEP, AND THEY COVERED THE REPAIRS THE 1ST TIME, AND CURRENTLY THEY WERE GOING TO CHARGE CONSUMER FOR THE SECOND TIME. THIS VEHICLE ONLY HAS 38,450 MILES ON IT. DEALER RECOMMENDED PUTTING ON HEAVY DUTY ROTORS ON IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128619July 13, 2005
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
I HAVE A 2002 JEEP GRAND CHEROKEE LAREDO THAT AFTER THE FIRST 10K MILES STARTED TO DEVELOP LOOSENESS IN THE STEERING COLUMN. IN ADDITION AT 90 DEGREE TURNS OR 45 DEGREE GYRATIONS, I HEAR TAPPING SOUNDS COMING FROM THE GEARBOX. AFTER CONTINUED USE PER THE DEALERS REFUSAL TO FIX THIS ISSUE AND CLAIMING THAT THIS IS A NORMAL BEHAVIOR OF THE GEAR BOX FOR THIS MODEL, I AM NOW EXPERIENCING POOR AND UNSAFE HANDLING OF MY JEEP. THE STEERING COLUMN WHEN SUBJECTED TO BUMPS OR HOLES IN THE ROADWAY WILL BEHAVE OR RESPOND IN AN ERRATIC FASHION TO THE POINT THAT THE VEHICLE FEELS LIKE YOU ARE ABOUT TO LOOSE CONTROL OF YOUR VEHICLE. IN WET OR SNOWY CONDITIONS THIS HAS RESULTED IN NEAR SIDE CRASHES WITH OTHER CARS ALONG SIDE MINE, BECAUSE THE SLIPPERY CONDITIONS REDUCE THE AMOUNT OF CONTROL YOU HAVE WITH YOUR VEHICLE AND HAVING A LOOSE OR NON-COOPERATIVE STEERING GEAR BOX MAKES THIS HAZARD EVEN WORSE. MY VEHICLE IS THE V6 MODEL, ACCORDING TO THE DEALER, ''CHRYSLER PUT AN OLDER VERSION OF A GEARBOX SYSTEM THAT IS NOT FOUND IN THE V8 MODELS''. THE LONGER I DRIVE THIS VEHICLE THE LOOSER THE STEERING COLUMN FEELS AND THE LOUDER THE TAPPING SOUND HAS BECOME. IN ADDITION THIS ISSUE HAS BEEN THE CAUSE OF THE ASSEMBLY STEERING BARS TO LOOSEN AND POTENTIALLY CAUSE TOTAL LOSS OF CONTROL OF THE VEHICLE. THE REASON I SAY THIS IS BECAUSE TWICE IN THE PAST TWO YEARS I HAVE COMPLAINED TO THE DEALER, THAT WHEN DRIVING AT 55 MPH THE STEERING COLUMN WILL JERK SEVERALLY, ACCORDING TO THE DEALER WAS A SIGN THAT THE JOINTS AT THE END OF THE ASSEMBLY BARS WAS LOOSE AND REQUIRED REPAIR WORK. THAT TO ME IS A SIGN THAT IF THE STEERING BOX IS DEFECTIVE THEN IT PUTS MORE STRESS ON THE BARS TO COMPENSATE FOR THE GEARBOXES INABILITY TO CONTROL THE HANDLING OF THE VEHICLE. I MAY NOT BE AN AUTOMOTIVE EXPERT, BUT SOME TIMES IT''S JUST PLAIN COMMONSENSE. BUT THIS ISSUE IN MY OPINION IS VERY SERIOUS AND SHOULD BE REVIEWED BY THIS AGENCY. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128467July 12, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT: THE CONSUMER STATES THAT THE BRAKES 2002 JEEP GRAND CHEROKEE VIBRATE AND JERK YOU ALL OVER THE ROAD AT HIGH SPEEDS ABOVE 40 MPH. EVEN AT LOW SPEEDS YOU CAN FEEL THE VIBRATION WHEN YOU APPLY THE BRAKES. THE FIRST PROBLEM WAS AT 7,986 MILES AND THE OWNER HAD TO HAVE THE BRAKE CALIPERS AND ROTORS REPLACED AS PER INSTRUCTION. THE OWNER SAID THAT THE VEHICLE WAS UNDER WARRANTY. THE SECOND PROBLEM IS AT 19,000 MILES ON THE SAME VEHICLE, THE BRAKES ARE DOING THE EXACTLY SAME THING AGAIN. THE OWNER HAS NOT HAD THE BRAKES FIXED AT THIS POINT BECAUSE THE JEEP DEALERSHIP SAID WOULD CALL THE OWNER BACK AFTER THEY TALKED TO THE FACTORY REPRESENTATIVE. THE OWNER HAS NOT TALKED TO ANY ONE AT CHRYSLER BUT CUSTOMER SERVICES AND THEY WOULD NOT GIVE THE CONSUMER ANY INFORMATION. THE OWNER FEELS LIKE THE VEHICLE WAS NOT FIXED RIGHT THE FIRST TIME. THERE ARE NOT ANY RECALLS ON THE VEHICLE. THE OWNER IS WAITING ON THE DEALERSHIP TO CALL AND TELL HIM WHAT TO DO. THE VEHICLE HAS BEEN REGULARLY MAINTAINED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128488July 12, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
DT: CONTACT STATES WHILE DRIVING HIS VEHICLE ABOUT 65 MPH, THE ENTIRE VEHICLE STARTED SHAKING BECAUSE FRONT CALIPERS LOCKED DOWN ON THE ROTORS. THE FRONT TIRE BECOMES SO HOT THAT SMOKE STARTS COMING FROM THE TIRE. THIS WAS THE FIRST TIME THE VEHICLE HAS HAD THIS PROBLEM. THE VEHICLE IS AT THE SERVICE DEALER AND THERE IS A NEW BRAKE KIT AVAILABLE FOR THE VEHICLE. THERE WERE NO WARNING LIGHTS ILLUMINATED LETTING THE CONSUMER KNOW THERE WAS A PROBLEM WITH THE BRAKES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127076June 29, 2005
UNKNOWN OR OTHER
(1) I LEASED A 2002 JEEP GRAND CHEROKEE AND HAVE HAD IT FOR 3 YEARS. (2) 2 WINDOW REGULATORS (2 DIFFERENT DOORS) HAVE FAILED AND ALL SPEAKERS HAVE BLOWN. WHEN I PURCHASED A REPLACEMENT WINDOW REGULATOR FOR $246.10(1ST INCENDENT) I SAW THAT THE MANUFACTUER HAD REINFORCED THE PROBLEM AREA THAT WENT WRONG WITH BOTH OF MY REGULATORS; THIS TELLS ME THAT THE MANUFACTUER IS AWARE OF THE REGULATORS FAILING. AS FOR THE SPEAKER, I HAVE BEEN TOLD BY NUMEROUS CAR AUDIO REP'S THAT EVERY TIME A JEEP GRAND CHEROKEE COMES IN THAT THEY HAVE BLOWN SPEAKERS(ALL 6); THEY GO ON TO TELL ME THAT IT IS BECAUSE THE VEHICLE MANUFACTUER PLACED AN AMPLIFIER THAT IS WAY TO POWERFUL FOR THE SPEAKERS. MY SPEAKER FAILED AT APPROX. 23,000 MILES UNDER NORMAL USE. (3)LUCKLY, I AM A TRAINED MECHANIC AND CAN MAKE THE REPAIRS MYSELF OR THE COSTS WOULD HAVE BEEN MUCH GREATER. I HAVE HAD TO PURCHASE 2 WINDOW REGULATORS AT $246.10 EA AND THE SPEAKERS TOTALED $256.76 WITH A WARRANTY. ** ALSO, I WOULD LIKE TO POINT OUT THAT WHEN MY REGULATORS FAILED THE WINDOWS JUST FELL DOWN INSIDE OF THE DOOR; THIS LEFT MY VEHICLE VULNERABLE TO WEATHER, THEFT AND OTHER SAFETY FACTORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125262June 28, 2005
WHEELS
DT: THE WHEELS ON THE OWNERS 2002 JEEP CORRODED AND LEAKED AIR FROM THREE WHEELS DUE TO THE WINTER ROAD SALT/WEATHER CONDITIONS. THE OWNER HAS TO CHECK THE AIR IN THE TIRES CONSTANTLY. THE OWNER CONTACTED THE DEALER WHOM SAID THERE WAS NOTHING THEY COULD DO BECAUSE THE VEHICLE WAS LO LONGER UNDER WARRANTY. THE FIRST WHEEL WAS REPLACED UNDER WARRANTY, THE OWNER IS NOT SURE WHAT HE IS GOING TO DO WITH THE WHEELS YET AND JUST KEEPS PUTTING IN AIR FOR TIME BEING. *AK *TT *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126305June 23, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
REPEATED WARPING OF THE BRAKE ROTORS ON MY 2002 JEEP GRAND CHEROKEE, THREE TIMES IN 36,000 MILES. THIS CAUSES EXCESSIVE SHAKING WHEN BRAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126348June 23, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT: 2002 GRAND CHEROKEE OVERLAND. THE CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP TO BE REPAIRED, BECAUSE THE BRAKE PEDAL PULSATED AND THE STEERING WHEEL VIBRATED, THE DEALERSHIP SAID THE PROBLEM WAS WITH THE BRAKE ROTORS, THE DEALER TURNED THE ROTORS ON TWO SEPARATE OCCASIONS, THE THIRD TIME THE CONSUMER TOOK IT BACK TO THE DEALER THEY REPLACED THE ROTORS, IT TEMPORARILY FIXED THE PROBLEM. THE CONSUMER CALLED CHRYSLER AFTER THE PROBLEM OCCURRED AGAIN, CHRYSLER TOLD THE CONSUMER TO TAKE IT BACK TO THE DEALER, THE DEALER SAID THAT IT STILL HAD THE SAME PROBLEM, THE DEALER CONTACTED CHRYSLER, THEY TOLD THE DEALER THAT THEY WOULD NOT REIMBURSE THEM FOR FIXING THE PROBLEM BECAUSE IT WAS NO LONGER UNDER WARRANTY, WHEN THE PROBLEM HAD FIRST OCCURRED IT WAS STILL UNDER WARRANTY AND THE DEALER FAILED TO COMPLETELY CORRECT THE PROBLEM, WHEN THE CONSUMER FIRST HAD THE PROBLEM THE DEALER HAD SAID THAT IT WAS THE ANTI-LOCK BRAKES AND THAT THE PROBLEM WAS NORMAL, DEALER HAD TALKED THE CONSUMER OUT OF HAVING ANYTHING DONE TO FIX THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125568June 17, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, SUSPENSION:REAR:SHOCK ABSORBER, ELECTRICAL SYSTEM, SUSPENSION:FRONT:SHOCK ABSORBER, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
THE COOLING FAN BLADE JUST BROKE WHILE STOPPED AT A LIGHT. IT MADE THE CAR THUMP I THOUGHT SOMEONE HIT US BUT THE FAN BLADES BROKE THE FAN SHRODE AND PUT DENTS ALL IN THE RADIATOR AND BROKE THE FAN GUARD. THIS VECHILE HAS HAD MANY OF THE SAME PROBLEMS DUE TO THE ELECTRICAL SYSTEM. WE LEASE THE JEEP AND HAVE PUT $$$ IN IT BECAUSE THEY WOULD NOT TAKE IT BACK AS A LEMON WITH IN THE 2 YEARS. I STILL HEAR A BEEP COMING FROM UNDER THE DASH THAT JEEP NEVER FOUND THE PROBLEM OR FIXED IT. I JUST HAD THE FAN RELAY CHANGED BECAUSE IT WENT OUT. WITH IN THE FIRST 2 YEARS I HAD IT IN THE SHOP FOR A VARIETY OF ELECTRICAL PROBLEMS I HAVE ALL THE PAPER WORK. I AM AFRAID THE JEEP WILL CATCH ON FIRE OR CAUSE AN ACCIDENT. I'VE ALSO CHECKED MANY OTHER THINGS THAT WERE ISSUES WITH THE JEEP. LEAKING SHOCKS AND TRANSMISSION PAN AND EMISSIONS IS NOW LEAKING. THE CHECK ENGINE LIGHT STAYS ON AND EVERY TIME I GET IT CHECKED IT'S A DIFFERENT PROBLEM. I'M OUT OF MY WARRANTY NOW BUT THERE HAVE BEEN SO MANY DIFFERENT THINGS WRONG. THE DEALER REPLACED 2 OF 4 LEAKING SHOCKS THEY LEFT THE TRANSMISSION PAN LOOSE WHEN THEY REPLACED A PART IN THE TRANSMISSION. THIS JEEP IS UNSAFE FOR THE ROAD IT HAS LOST POWER IN THE PAST WHILE TRAVELING SO THEY REPLACED THE BATTERY TWICE WITH IN A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124968June 10, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE FRONT BRAKE ROTORS ARE NOT BUILT STRONG ENOUGH. THEY WILL WARP WITHIN 12,000 TO 14,000 MILES, CAUSING THE FRONT END TO SHAKE VIOLENTLY WHEN THE BRAKES ARE APPLIED. THIS HAPPENS WELL BEFORE THE BRAKE PADS ARE WORN ENOUGH TO BE REPLACED. MY JEEP HAS 32,000 MILES AND HAS ALREADY GONE THROUGH TWO SETS OF ROTORS, AND WILL BE NEEDING ANOTHER SET SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120539June 8, 2005
WHEELS:RIM, TIRES
DT: THE CHROME RIMS THAT WERE AN OPTION ON THE VEHICLE, ON THE INSIDE METAL CORRODED AND PEELED OFF. ALREADY TALKED TO THE DEALER, AND THE MANUFACTURER NOTICED THIS . JUST THIS WEEK. THE TIRES ARE GOODYEAR, WRANGLERS. *AK THE TIRES NOW ARE MICHELIN TIRES WHICH WERE CHANGED AT 50,000 MILES. THE WHEEL OR RIM HUBS HAD TO BE BROKEN OFF BECAUSE THEY WERE RUSTED OUT DUE TO CORROSION. *TT *SB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120128June 3, 2005
SERVICE BRAKES, HYDRAULIC
DT: THE CONSUMER'S FRONT ROTORS AND BRAKES WARPED. THEY SEEMED TO BE REPLACED EVERY 5000 TO 7000 MILES. THE BRAKE PEDAL PULSATED AND FINALLY GAVE OUT. THE CONSUMER HAS HAD THE BRAKES AND CALIPERS REPLACED ONCE AND ROTORS 3 TIMES, AND NOW THE BRAKES AND ROTORS ARE BEING REPLACED AGAIN. THE CONSUMER HAS REPLACED BRAKES AND ROTORS AT 7913, 1906, 24654, 32334 MILES.*AK FRONT BRAKE CALIPER WERE REPLACED AT 7913 MILES.*SB *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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