Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10732541July 7, 2015
ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PUSH BUTTON START HESITATED AT TIMES. AFTER A SECOND ATTEMPT, THE VEHICLE WAS ABLE TO START, BUT THE FAILURE PROGRESSED WITHOUT WARNING. THE CONTACT ALSO STATED THAT THERE WAS EXCESSIVE FOG AND THAT THE VENT CONTROLS WERE NOT FUNCTIONING PROPERLY. THE FAILURE WAS REPORTED TO THE DEALER AND THEY WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE DEALER INDICATED THAT THEY PERFORMED THE REPAIRS FOR NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V634000 (ELECTRICAL SYSTEM), BUT PROVIDED NO CONFIRMATION. THE DEALER ONLY STATED THAT THESE TWO OF THE FOUR RECALLS WERE PERFORMED AND THAT THEY DID NOT KNOW WHEN THE OTHER TWO RECALLS WOULD BE PERFORMED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 15V115000 (ELECTRICAL SYSTEM) AND THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR THE TWO RECALL REPAIRS. THE FAILURE MILEAGE WAS NOT AVAILABLE. MA 10/5 UPDATED 11/07/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732356July 7, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732429July 7, 2015
STEERING
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 20 MPH, THE STEERING WHEEL BECAME HARDER TO STEER. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732192July 6, 2015
ENGINE, ELECTRICAL SYSTEM
AROUND MAY 1, 2015 RECEIVED RECALL NOTICE WARNING THAT DEFECTIVE TIPM COULD CAUSE A CRASH W/O WARNING. CONTACTED JEEP TO SCHEDULE REPAIR. TOLD NO PARTS AVAILABLE. RELUCTANT TO DRIVE VEHICLE THAT "MIGHT CRASH W/O WARNING. PARTS ARE STILL NOT AVAILABLE FOR REPAIR. HAVE EFFECTIVELY LOST USE OF VEHICLE FOR 10 WEEKS. JEEP SHOULD BE REQUIRED TO PROVIDE LOANER OR PAY FOR COMPARABLE RENTAL UNTIL PARTS ARE AVAILABLE AND REPAIR IS MADE. JEEP SHOULD EXTEND WARRANTY FOR THE MONTHS VEHICLE IS NOT SAFE TO DRIVE....UPDATED 09/22/15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731712July 2, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731774July 2, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731474July 1, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM). AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731523July 1, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH AND DEPRESSING THE BRAKE PEDAL, THE BRAKES MALFUNCTIONED AND THE STOPPING DISTANCE INCREASED. THE DEALER DIAGNOSED THAT THE BRAKE BOOSTER WAS FAULTY. THE BRAKE BOOSTER WAS REPLACED AND THE FAILURE WAS REMEDIED. THE CONTACT INDICATED THAT THE FAILURE OCCURRED AFTER A REMEDY WAS PREVIOUSLY PERFORMED INVOLVING THE BRAKE BOOSTER. WHILE DRIVING AT VARIOUS HIGHWAY SPEEDS, THE VEHICLE WOULD SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TIPM WAS FAULTY AND WOULD NEED TO BE REPLACED, BUT THE PARTS WERE NOT AVAILABLE TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731424July 1, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731163June 30, 2015
TIRES, TIRES:SIDEWALL
I PURCHASED A 2012 JEEP GRAND CHEROKEE LAREDO IN AUGUST OF 2013. THE OEM TIRES ON THE VEHICLE WERE MICHELIN P265/60R18 ALL SEASON TIRES WHICH WERE MANUFACTURED DURING THE 26TH WEEK OF 2011. I REPLACED ALL FOUR TIRES IN JUNE 2015, EVEN THOUGH I STILL HAD 5/32 TO 6/32 OF TREAD DEPTH, BECAUSE THE TIRES WERE DRY ROTTING AND THE SEAM WHERE THE TREAD ATTACHES TO THE SIDEWALL WAS LEAKING AIR. THE TIRES COULD NOT BE REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731213June 30, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE PARKED, THE VEHICLE WOULD NOT START UNTIL AFTER MULTIPLE ATTEMPTS. THE CONTACT MENTIONED THAT THE ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731373June 30, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730373June 25, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT 15 MPH, THE ELECTRICAL SYSTEM FAILED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER TWO ATTEMPTS. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 61,000. UPDATED 8/21/15*CN UPDATED 10/27/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730390June 25, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730321June 25, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 08/17/2015
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726828June 23, 2015
ENGINE, STEERING, SEAT BELTS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ALTERNATOR NEEDED REPLACEMENT AND THE PART REQUIRED WAS UNAVAILABLE. IMMEDIATELY AFTER LEAVING THE DEALER AND WHILE DRIVING APPROXIMATELY 35 MPH, THE SEAT BELT INDICATOR ILLUMINATED, THE AIR CONDITIONING AND RADIO WENT OFF. THE CONTACT LOST THE STEERING AND ACCELERATION. THE VEHICLE HAD TO BE TOWED BACK TO THE DEALER. THE VEHICLE WAS REPAIRED USING PARTS KNOWN TO BE INCLUDED UNDER AN RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726580June 22, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725911June 18, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM) AND 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 8/10/15*CN UPDATED 11/27/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725921June 18, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725977June 18, 2015
POWER TRAIN, STEERING, SERVICE BRAKES
DAY 1....CAR JUST STOPPED OUT OF NO WHERE A PICTURE OF A BATTERY SHOWED UP AND THE CAR JUST STOPPED AND SHUT DOWN ON ITS OWN DAY 2....TOOK CAR IN TO GET A NEW BATTERY BECAUSE THAT WAS TOTALLY DEAD BUT ON DAY 3...THE BATTERY DID NOT FIX THE PROBLEM THE CAR ONCE AGAIN SHUT DOWN ON ME AND THIS TIME IT WAS IN THE MIDDLE OF THE FREEWAY I WAS STUCK FOR A COUPLE OF HOURS CANT EVEN JUMP THE CAR CUZ IT STILL WONT START IT SO I HAD TO GET IT TOWED OFF THE FREEWAY.. MIDDAY OF DAY 3 DISCOVERED IT WAS THE ALTERNATOR AND FINDS OUT THERE WERE FOR 4 RECALLS ON MY CAR SO I TOOK IT TO THE JEEP DEALERSHIP. THEY STATED THEY CAN ONLY FIX 3 OUT OF 4 OF THE RECALL DUE TO NOT HAVING ALL THE PARTS AND INFORMED ME IT WILL BE DONE BEFORE THE DAY IS OVER. 4:30PM CAME AROUND AND I CALLED TO CHECK IN ON THE CAR TO SEE IF IT WAS READY THE WORKER STATED YES COME PICK IT UP SO I DID AND WHEN I WAS ALMOST HOME THE SAME PROBLEM THE CAR SHUT DOWN ON ME SO I CALLED THE DEALERSHIP TO TAKE THE CAR BACK IN BEFORE IT FULLY SHUT DOWN ALTOGETHER. DAY 4....DEALERSHIP CALLED ME ABOUT 11AM AND STATED OK THERES NOTHING WRONG WITH IT AND I CAN GO PICK IT UP SO I STATED OK BUT ABOUT AN HOUR LATER WHEN I WAS ABOUT TO BE ON MY WAY THE DEALERSHIP STATED WAIT DO NOT COME PICK IT UP YET BECAUSE THERE IS SOMETHING WITH THE COMPUTER SYSTEM OF THE CAR AND THAT THE STEERING POWER IS NOT CONNECTING TO THE ALTERNATOR AND IS SHUTTING THE CAR DOWN BUT THE PART TO FIX IT WONT BE IN TIL TOMMORROW. DAY 5..STILL WAITING FOR MY CAR TO BE FIXED..... PLEASE IF THERE IS ANYWAY I CAN JUST SIMPLY SWAP THIS LEMON WITH A DIFFERENT CAR THAT WOULD BE GREAT I HAVE A 4 YEAR OLD AND THIS IS A SAFETY HAZARD AND ACCORDING TO ONE OF THE RECALL THE CAR CAN CRASH WITHOUT NOTICE.... HELP ME PLEASEEEEEEE...UPDATED 08/06/15 *BF UPDATED 12/23/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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