Jeep Grand Cherokee Complaints (2015)

1,369 consumer complaints on file.

#11673451July 14, 2025
SEATS
- Incident: Passenger seat headrest deployed without reason. Upon looking it was identified that the small plastic headrest clips spontaneously broke on their own (no accident). Car is parked in the garage every day. The headrest was normal when vehicle was parked. The headrest was found deployed when the car was utilized the next morning. - Available for inspection upon request. - Issue appears to be a well known problem for Jeep Grand Cherokee vehicles when looking online, yet no recall noted on my specific Jeep Grand Cherokee. - Safety: had this deployed while someone was in the car it could have caused injury. - No warning lights or other notifications before or after headrest deployment. - Jeep has never let me know about any headrest recall or potential headrest issue though all services have been done through their service departments.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673531July 14, 2025
SEATS
The head rest on the driver side popped open without a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670875July 2, 2025
FUEL/PROPULSION SYSTEM
This is in reference to recall #Z46/NHTSA 22V-406 On June 11 2025 I had my Jeep at the dealer for an unrelated problem. The next day when the dealer called me to let me now that my Jeep was ready they mentioned they preformed the high pressure fuel pump recall. I figured no big deal, no additional trip to dealer for the recall. After getting my vehicle home I looked in to what exactly was done as part of the recall. I also found the instructions for the work to be done and the parts to be replaced as part of this recall. The dealer only preformed part of the recall, they replaced the pump the filters and left the label pack in an envelope in the vehicle. When I called them the next day to ask why the additional parts were not installed they said that they do do that part of the recall for no contaminated vehicles. In the instructions for the recall it states numerous times that the high pressure fuel lines are one time use and to discard and replace the lines. In their own service instructions for high pressure fuel lines or whenever the lines need to be removed for a repair the fuel lines are to be replaced. I have had to pay for fuel lines in the past on a repair that required removal. So my question is are dealers required to replace one time use parts only when the customer is paying? same for the EGR tube and gasket. This recall was serious enough to cause a nation wide stop sale order on all dealer stock. the dealer that did this work is West Valley Chrysler Jeep Dodge 4174 West 3500 South West Valley City UT 84120 (801) 955-0872 Any help with this would be appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670385June 30, 2025
SEAT BELTS
Passenger seatbelt does not retract at all. Only 60k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668339June 21, 2025
UNKNOWN OR OTHER
We were just driving on the road when the passenger head rest deployed forward. We were not hit or parked anywhere, just normal driving through town. This sent a slight tingling sensation around back of neck and spine, now just sore later in the day.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11666303June 11, 2025
SUSPENSION
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that upon pulling into the driveway at 5 MPH, there was an abnormal snapping sound coming from the vehicle. Due to the failure, the vehicle was towed to an independent mechanic where it was discovered that the rear cradle bolts attached to the suspension had failed. The contact stated that the failure caused damages the driveshaft, muffler, air bags, air suspension, and several other parts on the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but was offered no assistance. The failure mileage was approximately 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666181June 10, 2025
FUEL/PROPULSION SYSTEM
Both catalytic converters failed a while ago. Now spark plugs are going bad faster.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666203June 10, 2025
SEATS
I was adjusting my front passenger seat when out of nowhere my headrest snapped/ pop open apart . Keep in mind I take care of my vehicle this shouldn’t had happened . I was checking it out and plastics pieces are broken they should fix it with a better material.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664191June 1, 2025
SEATS
The active headrest shot off without cause and whiplashed my head and neck. There was not an accident or any reason for it to go off.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11664067May 31, 2025
VEHICLE SPEED CONTROL, ENGINE, UNKNOWN OR OTHER
The Traction control light comes on while driving, once that happens it changes the performance of the vehicle it stays in one and it doesn’t allow you to do more then 43 at the most.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663393May 28, 2025
SEAT BELTS
January 2, 2025 - the front passenger seat belt failed to retract. Since we always use the seatbelts when in our vehicle, we have not had anyone sit in that seat since. There were no warning lights, messages or hint of a problem prior to this failure. January 30, 2025 took the vehicle to the local Jeep dealer to have the problem looked at. Per the service order, seat belt was inspected using X90 instructions and it failed. Replacement part ( 1VL06DX9AG) was ordered and I was told it would be 2-4 weeks before the part would be available. February thru early May I would visit the local Jeep dealer, as well as other Jeep dealers I may drive by, to see if the part was available and I was told it was backordered and the waiting list for it was growing. May 28, 2025 - Jeep dealer service rep called me to say that it was still back ordered with no idea on when part would be coming in. Until repaired I remain unable to use the front passenger seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663270May 27, 2025
AIR BAGS, SEATS
While driving downtown Atlanta, Ga I heard a loud noise and then a hit in the back of my head. I was startled at first not knowing what had happened. I first thought maybe I way hit by another vehicle, or someone may have thrown something from the overpass. I got off the interstate and found the head rest had blown open. I have since learned that possibly the car maker is aware of the problem, I don't know if the car maker is fixing the problem. I see where this could have negative results to owners that already have neck and back problems, another big concern is having an accident. This occurred [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661533May 16, 2025
SEAT BELTS
The passenger seatbelt is broken, will not retract whatsoever!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661038May 14, 2025
POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On the highway my 2015 Jeep Grand Cherokee Diesel briefly stalled and the check engine light came on. I then lost all power and could only maintain a speed of 45MPH in a 70MPH speed limit highway. I turned on my flashers and could not get off the road due to construction and Jersey barriers for several miles. When I had the opportunity I pulled off the side of the road and called to have my vehicle towed to a service facility. I was informed by the mechanic that scanned my car for trouble codes, a P0336-00 was set in my PCM. The mechanic informed me that I would have to take the vehicle to a Jeep Chrysler dealer. This is apparently a known issue with 2014 to 2018 Jeep Grad Cherokees equipped with the 3.0L diesel engine including RAM 1500s of the same vintage with the same diesel engine installed. The specific problem is that the crank shaft tone wheel is not read by the crankshaft position sensor because of degradation to the tone wheel which is connected to the crankshaft. I have complied with all safety and emission recalls. Related: RC-RW68-20 Safety Recall W68 Transport Canada 2020-371 Loss of Crankshaft Position. Requires the replacement of the Tone wheel. Issued 02/11/2021. RC-RW58-20 Safety Recall W68 Transport Canada 2020-371 Loss of Crankshaft Position. Requires PCM Software update for Loss of Crankshaft Position. In lieu of the Tone Wheel failing, the computer uses the Camshaft Position sensor. This is only designed to not disable the car completely but allow the driver to pull of the road. P0335-00 or P0336-00 wil be set and a check engine light will illuminate. My vehicle was not included in the NTHSA Safety Recall and it should have been.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658639May 3, 2025
AIR BAGS, UNKNOWN OR OTHER
The SRS airbag light keeps coming up and does not show up as an error when a diagnostic is run on the car and they need to pull tge system apart to figire iut what the issue is. Secondly the capless gas tank nozzle keeps falling off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657785April 30, 2025
SEATS
The drivers headrest spontaneously exploded while we were driving and hit the driver in the back of the head and created a loud gunshot noise that startled us. When we stopped to inspect the headrest, the plastic clips that held it in place had snapped. We were not in a collision, nor did we hit any significant bumps. His head was not even touching the headrest when it occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654632April 14, 2025
UNKNOWN OR OTHER
Car stalls without warning. Car is able to cruise and brake until I can pull off to the side of the road. Car will restart after turning it off. Speed, time, duration of the drive does not matter. It happened at 40 MPH, 60 MPH, 80 MPH. It happens 5 minutes into a drive or 20 minutes. Took it to the mechanic multiple times, codes do not pop up. Engine light does not come on. Mechanic is unable to find the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654313April 13, 2025
SEATS
Driver side head restraint exploded automatically.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654109April 11, 2025
ENGINE
Lifters are ticking. Yet another 3.6L Pentastar engine with the same issue, and no recall issued. Someone is going to die from this defect, if there haven't already been fatalities related to this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654159April 11, 2025
POWER TRAIN
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving at 10 MPH in a parking lot, the vehicle unintendedly shifted into neutral. The contact stated that the RED caution warning light illuminated, and a message was displayed that the vehicle going too fast for the gear. The vehicle shifted into neutral independently. The vehicle was taken to the dealer however, there was no diagnostic test provided. The dealer stated that the vehicle was repaired; however, the failure reoccurred twice. On another occasion, after the vehicle was repaired, the vehicle shifted into neutral independently and the vehicle rolled backwards. The vehicle remained had been with the dealer since March 26, 2025. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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