Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10151281February 27, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
MY 2002 JEEP GRAND CHEROKEE HAS ONLY 55K MILES ON IT AND THE DOOR\REGULATOR MOTOR FOR THE DRIVERS SIDE AND PASSENGER SIDE WINDOWS BROKE. I WAS INFORMED THAT THIS IS A COMMON OCCURRENCE WITH JEEPS. THIS IS NOT NORMAL THAT THERE ARE FAILURES OF THIS TYPE. IT IS 650 DOLLARS TO REPLACE BOTH DOOR REGULATORS. THIS ISSUE NEEDS TO BE RESOLVED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151935February 22, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE
2002 GRAND CHEROKEE TRANSMISSION SLIPPED INTO SECOND AND THIRD GEAR. *TS ***NAR*** THE PROBLEM WAS DIAGNOSED AS A TRANSMISSION GOVERNOR SENSOR. ONE YEAR LATER, THE COOLANT LIGHT ILLUMINATED EVEN THOUGH THE COOLANT WAS FULL, THE OIL PRESSURE GAUGE WENT ALL THE WAY TOO HIGH AND STAYED THERE, THE DEALER STATED IT WAS A BAD SENDING UNIT. THE ENGINE LIGHT ILLUMINATED, WHEN THE VEHICLE MISFIRES, A POPPING SOUND COMES THROUGH THE RADIO WHENEVER IT IS TURNED ON. THE TRANSMISSION HAS STARTED TO SLIP AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150579February 18, 2006
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
2002 JEEP GRAND CHEROKEE LIMITED (WJ), ELECTRICAL WIRES MELTING AT BLOWER MOTOR CONTROLLER FOR HEATER /AC INTERIOR FAN. FIRE HAZARD AS THIS CIRCUIT IS HOT EVEN WHEN THE VEHICLE IS OFF. POOR CONTACT BETWEEN THE WIRE FEMALE SPADE CONNECTOR AND THE BLOWER MOTOR CONTROLLER MALE SPADE TERMINAL CAUSED EXCESSIVE HEAT WHICH RESULTED IN THE WIRES BEING CHARRED AND THE BLOWER MOTOR CONTROLLER HOUSING MELTING. DEVICE IS LOCATED UNDER THE DASHBOARD ON THE PASSENGER SIDE. ACCORDING TO DEALER, DAIMLER CHRYSLER CLAIMS THIS IS NOT A PROBLEM BUT I EXPERIENCED IT ON MY VEHICLE AND BECAME ALARMED WHEN I READ ABOUT CAR FIRES RESULTING FROM THIS SAME DEFECT ON MYCARSTATS.COM. MY VEHICLE SERIAL NUMBER IS [XXX]. I ORDERED AND REPLACED THE MELTED BLOWER MOTOR AND CRIMPED THE FEMALE CONNECTOR TIGHTER TO MAKE A TIGHTER CONNECTION WITH THE MALE TERMINAL AFTER BEING NOTIFIED BY THE JEEP DEALER THAT THIS WOULD NOT BE COVERED AND THAT NO TSB EXISTED FOR THIS DEFECT. WHILE MY CAR DID NOT CATCH ON FIRE, THIS IS CLEARLY A FIRE HAZARD THAT SHOULD BE ADDRESSED BY THE MANUFACTURER. *NM UPDATED 07/17/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149666February 7, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, EQUIPMENT
DUEL CLIMATE CONTROL DOORS NOT WORKING NO HEAT ON PASSENGER SIDE OR ON DRIVER SIDE. WINDOWS FOG UP AND MAKE FOR DANGEROUS DRIVING CONDITIONS. COST 1500.00 TO REPAIR AND FIX. AT THE DEALERSHIP THEY HAVE SEEN BETWEEN 8-10 OF THESE SINCE OCTOBER 2005 AND IT IS ONLY FEBRUARY 2006. WHEN I CALLED JEEP ABOUT THE PROBLEM THE CUSTOMER SERVICE PERSON TOLD ME HE WAS "SETTING ME STRAIGHT" AND THAT HE DIDN'T CARE IF I WAS A CUSTOMER AGAIN. HE WOULD NOT LET ME TALK TO A SUPERVISOR AND HE HUNG UP THE PHONE ON ME. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136346January 25, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
I WAS DRIVING ON SR 70 WHEN I FELT MY JEEP SLUGGING THEN I LOOKED AT THE GAUGE AND NOTICED THAT IT WAS ALL THE WAY TO THE BOILING POINT. THEN I PULLED OVER TO THE SIDE OF THE ROAD BECAUSE I WASN'T SURE WHAT HAD HAPPENED. CALLED MY DAD HE CAME AND LOOKED AT MY JEEP AND FOUND THAT THE FAN HAD BUSTED WE HAD BEEN ABLE TO PUT ENOUGH WATER IN IT TO GET IT TO WAL-MART WHERE WE CAME TO THE CONCLUSION THAT IT HAD A HOLE IN THE RADIATOR. THERE WAS PIECES EVERYWHERE FROM THE SHROUD. THE NEXT DAY HAD IT TOWED TO FIRKINS IN BRADENTON IT WAS OUT OF WARRANTY SO I ENDED UP PAYING $1131.45 FOR THIS TO BE FIXED. NOW EVER SINCE THIS HAS BEEN FIXED MY CHECK ENGINE LIGHT COMES ON FOR AWHILE THEN GOES OFF. THIS HAPPENED WITH THE FAN ON 8/17/04 NOW BOTH POWER WINDOWS IN THE BACK ARE NOT WORKING JUST THE OTHER DAY MY SON GOT OUT OF THE JEEP SHUT THE DOOR AND DOWN CAME THE WINDOW NEITHER OF THE BACK WINDOWS WORK HAD IT CHECKED OUT AND IT WILL COST ME 300.00 PER WINDOW FOR THE BEARINGS WHAT IS GOING TO HAPPEN NEXT THE FRONT ONES. I THOUGHT WHEN I BOUGHT THIS BRAND I WAS GETTING A GOOD VALUE BUT TURNS OUT ALL I HAVE HAD IS A NIGHTMARE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148360January 23, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
HEATER BLEND DOOR INOPERABLE. MY PREGNANT WIFE AND I WERE DRIVING IN THE MOUNTAINS NEAR BIG BEAR, CALIFORNIA . IT WAS ABOUT 30 DEGREES THAT MORNING AND THE HEATER DIDN'T WORK. IT ACTUALLY BLEW COLD AIR ON THE WINDSHIELD, AND IT FROZE BLOCKING OUR VIEW WHEN WE RAN OFF THE ROAD. WE COULD HAVE BEEN KILLED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10148034January 18, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DT*: THE CONTACT STATED THE VEHICLE HAS A DUAL HEATING/COOLING SYSTEM. THE PASSENGER SIDE WAS PUTTING OUT COLD AIR AND THE DRIVER SIDE HEATED SEAT DID NOT WORK. THE DEALERSHIP DETERMINED A PART IN THE HEATER NEEDED TO BE REPLACED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147853January 16, 2006
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
I NOTICED POWER STEERING FLUID LEAKING FROM MY CAR. THE PUMP WAS REPLACED AND FLUID CONTINUES TO LEAK. WHEN I HAD MY MECHANIC ASK CHRYSLER ABOUT IT, THE REP SAID THAT THERE IS A DEFECT IN THE ACTUAL HOSE WHICH CAUSES FLUID TO LEAK. IN MY OPINION IF CHRYSLER KNOWS ABOUT THIS, AND A POSSIBLE LOSS OF FLUID WHILE DRIVING, WHY DON'T THEY FIX IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147104January 6, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM
DT*: THE CONTACT STATED THE VEHICLE OVERHEATED AND LEAKED ANTIFREEZE. THE DEALERSHIP DETERMINED THE FAN, RADIATOR, AND HARNESS WERE BURNED. THESE COMPONENTS WERE REPLACED, BUT THE PROBLEM PERSISTED. THIS HAS BEEN OCCURRING SINCE THE VEHICLE WAS PURCHASED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146083December 26, 2005
SEATS
UPON ACCELERATION, THE FRONT DRIVER SEAT BROKE RESULTING IN SEVERE BACKWARD AND SIDEWAYS TILT & ROCKING. SUBSTANTIAL CORRECTIVE ACTION WAS TAKEN TO KEEP CONTROL OF VEHICLE. (I COPIED THIS COMPLAINT FROM ANOTHER COMPLAINANT BECAUSE IT IS IDENTICAL TO MINE). I HAD THE SAME PROBLEM WITH MY 1999 GRAND CHEROKEE AND THE MANUFACTURER REPLACED IT UNDER WARRANTY AFTER MUCH NEGOTIATION, BECAUSE THE VEHICLE WAS OUT OF WARRANTY, CALLING IT A SAFETY ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146424December 19, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER COMPLAINT REGARDING SAFETY CONCERNS 2002 JEEP GRAND CHEROKEE BRAKING SYSTEM. *TS THE VEHICLE ROTORS WARPED PREMATURELY AND RESULTED IN VIBRATION WHILE BRAKING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145221December 14, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
DT: THE CONTACT STATED THE HEATER AND DEFROSTER ON THE PASSENGER'S SIDE OF THE VEHICLE WAS NOT WORKING. THERE WAS NO HEAT COMING FROM ANY OF THE VENTS ON THE PASSENGER'S SIDE. THE DEALERSHIP DIAGNOSED THE PROBLEM AS BEING THE ACTUATOR DOOR. THE DEALERSHIP STATED THIS WAS NOT A SAFETY ISSUE AND OFFERED NO FREE REPAIR. THIS WAS NOT COVERED UNDER THE EXTENDED WARRANTY .THEREFORE , NO REPAIRS HAVE BEEN MADE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144148December 1, 2005
VISIBILITY:GLASS, SIDE/REAR
DT: THE CONTACT COMPLAINED ABOUT A PROBLEM WITH THE WINDOW GLASS . THE WINDOWS WERE OFF TRACK AND THE GLASS DROPPED DOWN INSIDE THE DOOR COMPARTMENT. HE TOOK THE VEHICLE TO A DEALER. THE WINDOWS WERE REPAIRED AT THE CONTACT'S EXPENSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143569November 23, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
11-18-05 DRIVING MY CAR ON FREEWAY, HEARD A "POP" SOUND, THEN LOSS OF FLUIDS. DROVE OFF NEAREST EXIT TO NEARBY SERVICE CENTER. PLASTIC COOLING FAN BROKE APART SENDING PIECES INTO THE FRONT OF THE RADIATOR, CUTTING AND SPLICING IT. THE ENTIRE CASING/SHROUD OF THE FAN WAS CRACKED ON THE BOTTOM AND TOP, AS WELL AS SEVERAL BLADES OF THE FAN BROKEN OUT. CHRYSLER REFUSES TO COVER THE DAMAGE STATING IT IS PAST THE WARRANTY TIME OF 3 YEARS OR 36,000 MILES!!! I NOW HAVE TP SPEND $1200 TO FIX AS WELL AS RENTAL CAR FOR 1 WEEK WHILE THEY WERE "EVALUATING" THE SITUATION. HEEEELLLLP!! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143588November 23, 2005
EXTERIOR LIGHTING:BRAKE LIGHTS, ELECTRICAL SYSTEM:WIRING
TAIL LIGHT/BRAKE LIGHT ASSEMBLY ON BOTH DRIVER AND PASSENGER SIDE FAILED LEAVING ONLY CENTER BRAKE LIGHT WORKING WHEN HEAD LIGHTS ARE ON. PASSENGER TAILLIGHT/BRAKE LIGHT FAILED COMPLETELY. BOTH TAIL LIGHT ASSEMBLIES NEEDED TO BE REPLACED AS PART OF CIRCUIT BOARD WAS MELTED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143341November 21, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT: THE CONTACT STATED VEHICLE WAS GOING THROUGH THE SECOND SET OF ROTORS IN A YEAR. WHEN THE ROTORS WERE SIX MONTHS OLD THEY HAD TO BE RESURFACED DUE TO CORROSION. THEY SERVICE ON VEHICLE WAS BEING DONE BY A MECHANIC, WHO SUGGESTED THAT THE ROTORS BE REPLACED AT THIS TIME. THE VEHICLE HAS NOT BEEN TAKEN TO A DEALERSHIP. THE MANUFACTURER HAS BEEN CONTACTED. THEY OFFERED NO FREE REMEDY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143370November 21, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, STEERING, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
DT: THE CONSUMER STATED THAT THERE WAS A NHTSA ENGINEERING ANALYSIS EA05020 CONCERNING THE ENGINE AND ENGINE COOLING FAN. THE CONSUMER'S VEHICLE MANIFESTED THE SAME PROBLEMS AS INDICATED IN THIS ANALYSIS. THE FAN OF THE MOTOR EXPLODED, RESULTING IN EXTENSIVE DAMAGE TO THE RADIATOR. THE VEHICLE WAS TOWED TO A DEALERSHIP, WHERE IT IS CURRENTLY BEING REPAIRED FOR THIS PROBLEM. *AK (11/23/05) THE STEERING WAS NOISY AND WOULD GRIND ON HIGH IDLE, THE VEHICLE WOULD SHAKE WHEN BRAKING DUE TO THE FRONT DISC PADS WEARING LOW AND THE FRONT ROTORS AND THE PINION SEAL LEAKED. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143147November 18, 2005
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
MID SUMMER MY DRIVER SIDE WINDOW FELL DOWN, I THOUGHT WITH THE HELP OF MY 5 YEAR OLD SON. THE DEALER CHARGED ME $500 TO REPLACE THE POWER WINDOW ACTUATOR. TODAY, MY PASSENGER WINDOW FELL ALSO. I'M ON DISABILITY, HAVEN'T WORKED IN ALMOST A YEAR - HOW CAN I AFFORD TO FIX THIS SAME PROBLEM AGAIN? I'M GLAD TO SEE I'M NOT THE ONLY ONE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141863November 6, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
DRIVING AT APPROXIMATE SPEED OF 35 MPH, I HEARD A LOUD BOOM (LIKE SOMETHING HAD HIT THE CAR), I STOPPED AND CHECKED AND SAW NOTHING. ALL GAUGES DISPLAYED NORMAL RANGES AND I CHECKED ALL FLUIDS AND VISUALLY LOOKED AROUND THE ENGINE AREA FROM THE TOP. EVERYTHING APPEARED NORMAL, BUT SIX DAYS LATER WITHOUT FURTHER NOISE OR WARNING SIGNS THE ENGINE TEMP PEAKED MAX, WHILE SITTING IN A PARKING LOT. TESTED THE ENGINE AS DIRECTED PER THE MANUAL AND NO GOOD. A TOW WAS INITIATED TO A REPAIR SHOP THE END RESULT WAS THE FAN HAD BROKEN INTO PIECES AND GONE INTO THE RADIATOR AND THROUGH TO ANOTHER SECTION. TOTAL COST OF REPAIR WAS OVER $1500 AND I AM STILL HAVE PROBLEMS WITH LEAKING TRANSMISSION FLUID THAT IS BEING ADDRESSED ALL RELATED TO THE FAN COMING APART AND FLYING INTO OTHER ENGINE PARTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141644November 3, 2005
ELECTRICAL SYSTEM
MY 2002 JIGS SPECIAL EDITION W/ V8 4X4 HAS AN UNIDENTIFIED ELECTRIC PROBLEM. 3 TIMES SO FAR IN 2005 WHEN TRYING TO START THE JEEP THE SYSTEM GOES COMPLETELY DARK. NO ELECTRICITY AT ALL. IT WON'T START, THE LIGHTS WON'T WORK, THE REMOTE WON'T WORK. YOU CAN'T EVEN JUMP START IT. THE FIRST TIME THE DEALER REPLACED THE BATTERY (EVEN THOUGH I REPLACED IT 8 MONTHS PRIOR). THE SECOND TIME IT STARTED WHEN THE TOW TRUCK DRIVER WENT TO CHECK THE MILES, SO THE DEALER SAID THERE WAS NO WAY FOR THEM TO FIGURE IT OUT. LAST NIGHT IT HAPPENED AGAIN, AGAIN IT HAS BEEN TOWED TO THE DEALER AND I AM WAITING FOR RESULTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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