Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10744640July 29, 2015
FUEL/PROPULSION SYSTEM
INTERIM RECALL NOTICE SENT OUT ABOUT 2 MONTHS AGO IN RE TO FUEL PUMP RELAY. CALLED DEALER TODAY & STILL NO PARTS AVAILABLE & THEY HAVE NO FURTHER INFO. CALLED THE RECALL ASSISTANCE NUMBER ON THE INTERIM NOTICE & GET A RECORDING THAT SAYS CALL BACK & THEN DISCONNECTS. THIS IS CRAZY AS NOTICE SAYS THE PROBLEM COULD CAUSE A CRASH???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744671July 29, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO ACCELERATE FROM 35 MPH, THE VEHICLE ATTEMPTED TO STALL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744097July 28, 2015
ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, AN ABNORMAL BURNING SMELL EMITTED INTO THE VEHICLE. THE CONTACT STATED THAT THE INTERIOR LIGHTS WERE TURNED ON, BUT FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS AND HEADLINER BURNED AND NEEDED TO BE REPLACED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10744120July 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000(ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744135July 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFIED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/18/15*LJ UPDATED 01/26/16.*JB THE CONSUMER STATED THE PART WAS REPLACED ON AUGUST 18, 2015. UPDATED 3/23/2016*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744158July 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V11500(ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744147July 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/5 THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 12/21/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744190July 28, 2015
POWER TRAIN
MY 2012 JEEP GRAND CHEROKEE HAS THE 3.6 LITER PENTASTAR V6 WITH THE 5 SPEED AUTOMATIC TRANSMISSION. IT HAS THE QUADRA TRAC 1 FULL-TIME 4X4 SYSTEM. THE TRANSMISSION IS VERY "CLUNKY" AND FEELS UNSURE OF WHAT IT SHOULD BE DOING. UPSHIFTS COME EARLY, AT LOW SPEED AND RPM'S. OFTEN THIS IS NOT AN ISSUE, BUT SOMETIMES CAUSES THE VEHICLE TO FEEL EXTREMELY UNDERPOWERED. PRESSING THE ACCELERATOR FURTHER WILL EVENTUALLY RESULT IN A DOWNSHIFT AND A RESULTING CLUNK IN THE DRIVELINE. LOW SPEED DRIVING ON CURVY ROADS IS NOT A NICE EXPERIENCE WITH THIS VEHICLE. DOWNSHIFTS ARE ABRUPT AND ANYTHING BUT SMOOTH. THERE IS OFTEN A CLUNK THAT CAN BE HEARD AND FELT WHILE DECELERATING FOR AN UPCOMING CURVE. THE BEST WAY TO DESCRIBE THE FEELING IS RIDING WITH A PERSON WHO IS LEARNING TO DRIVE A MANUAL TRANSMISSION CAR FOR THE FIRST TIME. NOT SURE IF THIS COMPLAINT IS RECALL WORTHY, BUT I WORRY THE TRANSMISSIONS INDECISIVENESS IS GOING TO PREMATURELY WEAR THE DRIVELINE COMPONENTS. PERHAPS A SOFTWARE UPDATE FOR THE TRANSMISSION WOULD BE A GOOD PLACE TO START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744171July 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. UPON TURNING THE KEY IN THE IGNITION, THE VEHICLE FAILED TO START. THE BATTERY WAS REPLACED; HOWEVER, THE DEALER WAS NOT ABLE TO DUPLICATE THE FAILURE. THE CONTACT HAD TO CONSTANTLY GET THE BATTERY RECHARGED DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE PART WAS NOT AVAILABLE. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE FOR AN EXTENDED PERIOD OF TIME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744234July 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/21/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744238July 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT FOR TIME FOR REPAIR. THE DEALER STATED THAT PARTS NEEDED WERE NOT AVAILABLE. THE MANUFACTURER HAD NOT YET DETERMINED A SOLUTION FOR THE ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744441July 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744499July 28, 2015
ELECTRICAL SYSTEM
I WAS DRIVING ON THE HIGHWAY WHEN MY BATTERY LIGHT CAME ON AND MOMENTS LATER MY WIPERS STARTED TO GO ON THEMSELVES ALONG WITH MY BLINKERS BLINKING AND GPS SCREEN FLASHING, AND EVERY OTHER POSSIBLE LIGHT FLASHING. THEN MY TRUCK SUDDENLY SHUT OFF AND I HAD NO BRAKES OR POWER STEERING AND LOST CONTROL OF MY VEHICLE AND COULDN'T STOP OR DIRECT IT TO WHERE I WANTED IT TO GO. LUCKILY I WAS ON THE RIGHT LANE AND MY VEHICLE VEERED TO THE RIGHT TOWARDS THE GRASS AND LUCKILY THERE WAS ENOUGH GRASS TO SLOW ME TO A STOP. GOD WAS ON MY SIDE! IF I WAS ON THE LEFT OR MIDDLE LANE IT WOULD OF BEEN A HORRIFIC INCIDENT BECAUSE IT WAS DURING RUSH HOUR. I WAS SO SCARED OF MY LIFE I WOULD OF CRASHED AND WOULD OF BEEN IN A HORRIBLE ACCIDENT. AND THANK GOD MY KIDS WASN'T IN THE CAR WITH ME. BUT I HAVE A PROBLEM BECAUSE THERE IS A RECALL ABOUT THE EXACT PROBLEM THAT I'M HAVING WITH IS NHTSA CAMPAIGN IS NUMBER 14V634000 AND THE DEALER IS STATING THAT MY VIN AND VEHICLE DOES NOT APPLY TO IT! BUT I'M HAVING THE EXACT PROBLEM AND CHRYSLER NEEDS TO RE CHECK OTHER VINS BECAUSE I'M 100 PERCENT SURE THAT'S THE RECALL. SO PLEASE RESPOND TO ME AS SOON AS POSSIBLE BECAUSE I NEED THIS ISSUE RESOLVED OR I WILL BE CONTACTING MY LAWYER AND WILL FIGHT THIS HARD AND WILL NOT GIVE UP AND WILL GIVE IT MY ALL TO RESOLVE THIS THE RIGHT WAY. THANK YOU! ALFRED ADZEMOVIC. ALSO THE DEALER IS SECURITY DODGE IN AMITYVILLE NEW YORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743921July 27, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743659July 27, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743708July 27, 2015
FUEL/PROPULSION SYSTEM
I RECEIVED APPROXIMATELY 4 MONTHS AGO AN IMPORTANT SAFETY RECALL FOR A PROBLEM WITH THE FUEL PUMP RELAY, THE CODE WAS R09 / NHTSA 14V-115, BUT THE RECALL NOTICE INDICATED THE REPAIR PART WAS NOT THEN AVAILABLE AND A FOLLOW-UP NOTICE WOULD BE SENT WHEN IT WAS. I HAVE NEVER RECEIVED A FOLLOW-UP NOTICE SAYING THE PART IS AVAILABLE, AND EVERY TIME I CALL THE DEALER THEY SAY THEY DON'T HAVE THE PART AND I SHOULD CALL BACK. THE RECALL NOTICE SAYS THE PROBLEM WITH THE FUEL PUMP RELAY "COULD CAUSE THE ENGINE TO STALL WHILE DRIVING AND CAUSE A CRASH WITHOUT WARNING." I DON'T KNOW IF IT SAFE FOR ME TO DRIVE THIS CAR OR LET MY WIFE OR KIDS DRIVE IT. I WANT IT TO BE FIXED IMMEDIATELY OR TO DISCUSS OTHER OPTIONS. I CANNOT GET THROUGH TO THE FCA RECALL ASSISTANCE CENTER, THE PHONE IS ALWAYS BUSY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743745July 27, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). HOWEVER, THE REPAIR PARTS NEEDED WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743770July 27, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743828July 27, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743310July 24, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT 40 MPH, THE VEHICLE ATTEMPTED TO STALL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE FUEL PUMP NEEDED FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 27,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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