Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10644615October 14, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE DEALER STATED THAT THE TOTALLY INTEGRATED POWER MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644651October 14, 2014
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHEN ATTEMPTING TO START THE VEHICLE, IT STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE ANTI-THEFT SYSTEM WARNING LAMP ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644148October 12, 2014
ELECTRICAL SYSTEM
MAY 2014 JEEP CHEROKEE, (55,000 MILES) WOULDN'T START WHEN BUTTON PUSHED. PROBLEM WAS INTERMITTENT WITH INCREASING FREQUENCY UNTIL REPAIR IN JULY 2014. REPLACED TIMP AT COST OF $1201.96. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644094October 11, 2014
SERVICE BRAKES
THE JEEP HAS NO BRAKE PEDAL, VERY DIFFICULT TO STOP. THE DEALER HAS THE VEHICLE AND SAID IT HAS A RECALL ON THE POWER BRAKE BOOSTER. THEY SAID THEY ARE WAITING ON THE PART FROM CHRYSLER BUT IT HAS BEEN 9 DAYS AND THEY DO NOT HAVE A ETA. THE JEEP IS UNSAFE TO DRIVE AT ANY SPEED THEREFORE WE ARE FORCED TO LEAVE THE JEEP AT THE DEALER FOR A UNDETERMINED TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643772October 10, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START WHEN THE PUSH START BUTTON WAS ACTIVATED. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643971October 10, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THE CAR WOULD TURN OVER BUT NOT START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643747October 9, 2014
ELECTRICAL SYSTEM
I WAS HAVING PROBLEMS STARTING MY 2011 JEEP GRAND CHEROKEE. SOMETIMES IT STARTED AND THEN THE ENGINE DIED WHICH IS VERY DANGEROUS. I TOOK IT IN TO JEEP SERVICE AND THEY REPLACED THE FUEL PUMP RELAY IN THE TIPM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643317October 8, 2014
SERVICE BRAKES
APPROXIMATELY 6 WEEKS AGO I REPORTED A LACK OF RESPONSE WHEN BRAKING. DEALER LOOKED AT THE SYSTEM AND FOUND NO ISSUE. REPORTED IT AGAIN TWO WEEKS AGO. DEALER LOOKED AT THE SYSTEM AND FOUND BRAKE BOOSTER NEEDED CHANGING. GOT THE VEHICLE BACK LAST WEEK AND THE PROBLEM HAS RE-OCCURRED. AT A STANDSTILL WHEN YOU PRESS THE BRAKE PEDAL YOU GET AN AIR BRAKE TYPE SOUND, AND A SLIGHT KNOCK, WHICH APPEARS TO COMING FROM THE COMPARTMENT BEHIND THE PEDAL. ISSUE HAS BEEN REPORTED AGAIN TO THE DEALER. THANKS, *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643359October 8, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641934October 7, 2014
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH MAKING A LEFT TURN, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAS MADE AWARE OF RECALL NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL/PROPULSION SYSTEM). HOWEVER, THE PARTS WERE NOT AVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10642007October 7, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL). HOWEVER, THE PART NEEDED WAS NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643085October 7, 2014
SERVICE BRAKES
REPORT RECEIPT DATE: APR 01, 2014 NHTSA CAMPAIGN NUMBER: 14V154000 COMPONENT(S): SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC JEEP HAS NOT DERIVED THE CORRECT TEST TO CORRECT THIS ISSUE. MY BRAKES FAILED LAST WINTER DUE TO THIS VERY ISSUE. JEEP WOULD NOT CORRECT THE BRAKE ISSUE UNTIL THEY DID A FORMAL RECALL AND LETTERS WERE SENT. I NOW HAVE MY LETTER AND WENT TO THE DEALER. THE DEALER REFUSES TO REPLACE THE BRAKE BOOSTER AS IT APPARENTLY PASSES THE TEST JEEP ESTABLISHED. THEY ONLY PUT UP THE BOOSTER SHIELD. THE PROBLEM IS THAT THE WATER ALREADY DID GET INTO MY BRAKE BOOSTER AND MY BRAKES FROZE. I NEARLY HAD THREE ACCIDENTS OVER THE COURSE OF THE WINTER 2013/2014. I EXPECT I WILL HAVE MORE CLOSE CALLS IF NOT A FULL ON ACCIDENT THIS YEAR WHEN MY BRAKES AGAIN FREEZE UP AND STOP WORKING. THIS NEEDS TO BE ADDRESSED, AND JEEP NEEDS TO REPLACE ALL THESE BOOSTERS. JEEP ARE NOT ONLY SENDING ME BACK OUT ON THE ROAD WITH A DANGEROUS VEHICLE, BUT THOUSANDS OF OTHERS WHO ALLEGEDLY PASSED THE TEST, YET WILL FREEZE AGAIN THIS WINTER. UNFORTUNATELY, WE NEED TO BECOME A STATISTIC BEFORE JEEP PROPERLY CORRECTS THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643100October 7, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO RESPOND. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO A SAFE STOP. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPAIRED AND ADVISED THE CONTACT NOT TO DRIVE THE VEHICLE UNTIL THE REPAIRS WERE PERFORMED. THE VEHICLE WAS INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. ..UPDATED 11/17/14 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED OUT OF STATE, BECAUSE THE LOCAL DEALER, CLAIMED THEY DID NOT HAVE THE PARTS. UPDATED 12/11/14*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643154October 7, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 70 MPH ATTEMPTING TO SLOW DOWN, THE BRAKES FAILED TO STOP THE VEHICLE. THE BRAKE PEDAL WENT TO THE FLOOR AND THE CONTACT APPLIED FORCE TO THE BRAKE PEDAL AS THE VEHICLE COASTED TO A STOP. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT REQUESTED THAT THE VEHICLE BE INSPECTED BY AN INSPECTOR FROM THE MANUFACTURER. THE INSPECTOR WAS NOT ABLE TO REPLICATE OR DIAGNOSE THE FAILURE. THE CONTACT WAS NOT NOTIFIED BUT THE DEALER INDICATED THAT THE CONTACT WAS INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES AND SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641723October 6, 2014
ELECTRICAL SYSTEM
TIPM BROKEN CAUSES CAR TO SHUT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641732October 6, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE. THE CONTACT MENTIONED THAT THE MANUFACTURER EXCEEDED THE REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER EXPLAINED THAT THE MANUFACTURER WAS ONLY PROVIDING FIVE REPAIR KITS AT A TIME AND PLACED THE CONTACT ON A WAITING LIST. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641818October 6, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), BUT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE DEALER STATED THAT THE CONTACT WOULD BE ADDED TO A WAITING LIST SINCE THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641409October 4, 2014
SERVICE BRAKES
AS I WAS DRIVING DOWN A BUSY HIGHWAY TRAFFIC IN FRONT OF ME WAS STOPPING, SO I HIT THE BRAKES TO STOP ONLY TO REALIZE THAT I HAD NO BRAKES AND I WAS UNABLE TO STOP. SO IN PANIC MODE I SWERVED OVER 3 LANES OF TRAFFIC TO AVOID HITTING THE CARS IN FRONT OF ME, FINALLY MY JEEP STOPPED BEFORE HITTING THE CAR IN FRONT OF ME. TOOK MY JEEP TO THE DEALERSHIP TOOK THEM OVER A WEEK TO GET BACK TO ME TELLING ME WHAT WAS WRONG, THE BRAKE BOOSTER NEEDED TO BE REPLACED. I STILL HAVE NOT RECEIVED MY TRUCK BACK SINCE I TOOK IT TO THE STOP IN AUGUST 29, 20214. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641206October 3, 2014
SEATS
IT APPEARS WIRING TO THE DRIVER'S SIDE SEAT CONTROLS WERE RUN THROUGH THE STEEL FRAME OF THE SEAT. THE WIRES RUBBED ON THE STEEL FRAME UNTIL THEY SHORTED OUT AND STARTED A FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10641302October 3, 2014
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT MENTIONED THAT SEVERAL ATTEMPTS WERE MADE BEFORE THE VEHICLE WOULD RESTART. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. PAM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee