Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10139011October 7, 2005
VEHICLE SPEED CONTROL:CABLES
DT: 2004 JEEP GRAND CHEROKEE. THE CONSUMER STATED THE GAS PEDAL BROKE WHILE DRIVING. THE THROTTLE CABLE THAT WAS ATTACHED TO IT BROKE. THIS CAUSED AN ACCIDENT. THE CONSUMER RAN INTO A BRICK WALL, PARKED CAR, AND A POLE BEFORE THE VEHICLE STOPPED. THE BRAKE WOULD NOT STOP THE VEHICLE. THE VEHICLE WAS THEN TOWED TO THE DEALERSHIP. CHRYSLER WILL NOT TELL THE CONTACT ANYTHING ABOUT WHY THIS HAPPENED. NO ONE WAS INJURED THE POLICE WERE CALLED, BUT THEY DID NOT RESPOND BECAUSE IT HAPPENED IN A PARKING LOT. THE VEHICLE HAD BEEN RUNNING NORMALLY PRIOR TO THIS ACCIDENT. THIS OCCURRED ON SEPTEMBER 14, 2004. THE INSURANCE COMPANY WAS THE AGENCY THAT FOUND THAT THE THROTTLE CABLE BROKE. THE INSURANCE COMPANY STILL HAS THE VEHICLE, BUT IT WAS NOT TOTALED. *AK UPDATED 11/29/05. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10138170September 29, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I OWN A 2004 JEEP GRAND CHEROKEE AND I AM THE ORIGINAL OWNER. I HAVE UNDER 30,000 MILES ON THE CAR. WHEN I BRAKE, THE STEERING WHEEL SHUDDERS AND THE BRAKES PULSE. THE DEALER INFORMS ME THAT THE ROTORS NEED TO BE REPLACED. ROTORS SHOULD NOT NEED TO BE REPLACED AT 30,000 MILES. IT IS UNSAFE AND EXPENSIVE. CHRYSLER KNOWS OF THE PROBLEM AS IT HAS BEEN OCCURRING SINCE THE 1990'S AND THEY STILL DO NOT FIX THE ROTORS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138190September 29, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
WARPED BRAKES ON 2004 GRAND CHEROKEE. EAS TOLD BY DEALER IT WAS DUE TO THE FACT THAT I DO LOTS OF CITY DRIVING. AFTER DOING SOME RESEARCH THIS IS A COMMON PROBLEM IN GRAND CHEROKEES. I EVEN HAD AN ASSOCIATE THAT SOLD HIS FOR SIMILAR PROBLEM. WHILE BRAKING ON HIGHWAY THE CAR VIOLENTLY SHAKES AND IS DANGEROUS. THIS IS THE VEHICLE I TRANSPORT MY CHILD IN AND IT IS NOT A RESPONSIBLE FEELING I GET WHEN I PUT HER IN THE CAR. CHRYLSER NEEDS TO ADDRESS THIS ISSUE WITH THEIR CUSTOMERS. LOOKING AT RESEARCH I DID THIS PROBLEM GOES BACK AT LEAST 8 YEARS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136302September 29, 2005
SERVICE BRAKES, HYDRAULIC
DT: THE BRAKES ARE PULSING MUCH MORE THAN USUAL. WHEN PUTTING PRESSURE ON THE BRAKES ONE COULD FEEL THE PULSING. CONTACTED THE DEALERSHIP , THEY WERE NOT SURPRISED .THEY PUT ON NEW FRONT BRAKE ROTORS. THIS STARTED ON APRIL 15, 2005. WHEN GOING OVER 20 MPH ONE WOULD NOTICE THE PROBLEM MORE.*AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138061September 28, 2005
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2004 JEEP GRAND CHEROKEE LAREDO, ABOUT 3 MONTHS AGO, WHILE PUTTING THE PASSENGER FRONT WINDOW UP, IT JUST FELL INTO THE DOOR. TODAY, THE SAME EXACT THING HAPPENED TO THE DRIVER SIDE FRONT WINDOW. SEE THIS ISSUE OVER AND OVER AGAIN ON MULTIPLE FORUM/MESSAGE BOARDS. IS ANYONE GOING TO DO ANYTHING ABOUT THIS? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137638September 26, 2005
SEATS:FRONT ASSEMBLY:POWER ADJUST
THE DRIVER SEAT SUPPORTER SUDDENLY BROKE ON THE DRIVE. THIS HAPPENED I KNOW IN VARIOUS VEHICLES OF JEEP GRAND CHEROKEE SE 2004. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10137271September 22, 2005
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
I HAVE A 2004 JEEP GRAND CHEROKEE LAREDO, 4.0 LITER, SUV. SINCE APPROXIMATELY AUGUST OF THIS YEAR, THE ENGINE HAS MISFIRED ELEVEN (11) TIMES. EACH TIME THERE IS A MISFIRE, THERE IS AN IMMEDIATE POWER LOSS, AND LOSS OF SPEED, ALMOST LIKE AN EMERGENCY BRAKING SITUATION. ONE EVENT, ON 8/15/05, WHEN TRAVELING ON I-66 NEAR FAIRFAX, VA TWO CYLINDERS, NOS. 1 AND 4 MISFIRED AT THE SAME TIME. THE RESULT WAS AN IMMEDIATE LOSS OF POWER DURING ACCELERATION AND LOSS OF SPEED FROM APPROXIMATELY 65 MPH (RATE OF TRAFFIC AT 3 PM RUSH HOUR) TO APPROXIMATELY 25-30 MPH WITHIN 50 YARDS. THIS INCIDENT NEARLY CAUSED A SERIOUS ACCIDENT, BECAUSE OTHER VEHICLES HAD TO BRAKE AND SWERVE TO AVOID COLLIDING WITH MINE. THERE WAS NO WHERE TO PULL OVER TO THE SIDE OF THE ROAD, AND LUCKILY I WAS ABLE TO MAINTAIN CONTROL AND CONTINUE AT A SLOWER RATE OF SPEED, UNTIL I COULD MOVE TO THE RIGHT AND STOP IN THE EMERGENCY LANE. AFTER TURNING THE ENGINE OFF, THE VEHICLE WILL RUN NORMALLY WHEN RESTARTED. AS PREVIOUSLY STATED, IT HAS MISFIRED 11 TIMES, AND BY STOPPING THE ENGINE, THEN RESTARTING IT, NORMAL OPERATING CAN RESUME. CHRYSLER CORPORATION HAS BEEN UNABLE TO REPAIR THE DEFECT, AFTER HAVING TAKEN IT TO THE SHOP ON NINE OR TEN DIFFERENT OCCASIONS. THEY HAVE REPLACED THE SPARK PLUGS, TESTED THE ENGINE FOR CARBON DEPOSIT BUILD-UP ON THE VALVE STEMS, AND REPLACED THE CRANKSHAFT SENSOR THAT THE COMPUTER USES TO FIRE THE ENGINE. NOW, THE MANUFACTURER HAS SAID IT MAY BE THE COMPUTER MODULE, IT MAY BE THE COIL PACK, OR THE ENGINE MAY NEED TO BE DISASSEMBLED TO SEE IF THERE IS ANY CARBON BUILD-UP ON THE VALVE STEMS. THIS CONDITION MAKES THE VEHICLE UNSAFE TO OPERATE, NOT KNOWING WHEN IT WILL HAPPEN AGAIN, AND IF IT WILL CAUSE A SERIOUS ACCIDENT TO OCCUR. MAYBE NHTSA CAN LIGHT A FIRE UNDER THEIR CREATIVE MINDS TO COME UP WITH A POSITIVE SOLUTION. I HAVE 63,000 MILES ON THE VEHICLE, AND THE WHOLE SERIES OF INCIDENTS BEGAN WHEN THERE WAS APPROXIMATELY 49,000 MILES ON IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137085September 20, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAVE BEEN HAVING BRAKE VIBRATING PROBLEMS SINCE 12,000 MILES ON MY 2004 JEEP. IT HAS GOTTEN SUBSTANTIALLY WORSE, NOW AT 18,000 MILES. I HAVE CONTACTED JEEP CORPORATE AND THEY WERE OF NO HELP. THE 3 TIMES I BROUGHT MY JEEP IN FOR REPAIR, ALL THEY DID WAS "RE-SURFACE" THE BRAKE PADS ONCE BECAUSE THEY WERE "WARPED." THEY COULD NOT COVER THE COST OF THE RESURFACING OR THE DIAGNOSIS BECAUSE MY JEEP WAS OVER 12,000 MILES. ACCORDING TO THE NHSTA WEBSITE, THERE ARE A NUMBER OF JEEP CUSTOMERS WITH THE EXACT SAME PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136166September 12, 2005
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE A 2004 JEEP GRAND CHEROKEE WITH 38,000 MILES. THE OTHER DAY I WAS ROLLING UP THE DRIVER SIDE WINDOW WHEN I HEARD A POP AND NOTICED THAT THE WINDOW WAS SINKING INTO THE DOOR. TURNS OUT IT WAS THE WINDOW REGULATOR. THIS SEEMS TO BE A VERY COMMON PROBLEM AS YOU CAN FIND ALL SORTS OF MENTION OF IT IN THE FORUMS ONLINE. 320 - 390.00 TO FIX AS WELL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135728September 7, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I PURCHASED A BRAND NEW 2004 JEEP GRAND CHEROKEE. STARTING IN APRIL OF 2004 I HAD TO HAVE MY ROTORS TURNED AFTER LESS THAN 12,000 MILES AFTER HITTING A PATCH OF ICE AND MY ANTI-LOCK BREAKS KICKED IN. IT WAS A DOWNWARD SPIRAL FROM THERE. THE ROTORS WOULD NEED TO BE TURNED JUST SHY OF 3,000 MILES FROM THE PREVIOUS "CORRECTION" AFTER THE 3RD TIME OF HAVING TO BE TURNED THE ROTORS HAD TO BE REPLACED. I PERSONALLY CONTACTED DAMLIER-CHRYSLER AND COMPLAINED ABOUT MY PROBLEM WITH THE ROTORS. THEY HAD THE NERVE TO TELL ME THAT IT WAS THE WAY I AM DRIVING MY CAR AND THAT I SHOULDN'T BE SO ROUGH. I AM A SAFE DRIVER WHO HAS NEVER BEEN IN A SINGLE CAR ACCIDENT OR RECEIVED A TICKET AND DO NOT FEEL THAT THE "CUSTOMER SERVICE" GENTLEMAN HAD A RIGHT TO EVEN SUGGEST OTHERWISE. I HAVE NEVER OWNED A BRAND NEW CAR (I HAVE HAD 3) THAT HAS GIVEN ME MORE PROBLEMS WITH THE ROTORS. I HAVE ALSO NEVER HAD TO REPLACE ROTORS ON A VEHICLE THAT IS LESS THAN 2 YEARS OLD. I COMPLAINED TO MY DEALER EVERY TIME I WAS IN FOR THE REPAIRS AND I LEARNED THAT I WAS NOT THE ONLY ONE EXPERIENCING THE SAME PROBLEM. JEEP WAS OFFERING A "BETTER" BREAKING SYSTEM THAT WOULD "FIX" THE PROBLEM THAT WOULD RUN ME ABOUT $350-$400 PLUS THE COST OF INSTALLATION. THAT IS NOT ACCEPTABLE. I THINK THAT THIS IS A SERIOUS PROBLEM AND COULD CAUSE SERIOUS IF NOT FATAL INJURIES. I AM VERY UPSET IN THE MONEY I HAVE HAD TO INVEST IN A BREAKING SYSTEM FOR A BRAND NEW CAR THAT HAS NEVER BEEN FIXED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135446September 6, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DT: THE CONSUMER FELT THAT THE PROBLEM HAD STARTED WHEN THE VEHICLE WAS PURCHASED AND HAD ONLY GOTTEN WORSE. THE PROBLEM FIRST STARTED ON AUGUST OF 2004. WHEN THE CONSUMER APPLIED THE BRAKES HE COULD FEEL THE VEHICLE SHAKE. THERE WAS A PROBLEM WITH THE FRONT DRIVER AND PASSENGER SIDE WHEEL BRAKE ROTORS. THE VEHICLE FELT LIKE THE WHEELS WERE OUT OF LINE. THE CONSUMER TOOK IT TO A MECHANIC THEY CLEANED THE ROTORS AND PADS. THE VEHICLE IS A 2004 JEEP GRAND CHEROKEE LAREDO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135067September 1, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE ROTORS REPLACEMENT & RESURFACING TO ELIMINATE VIBRATION AND SHAKING WHEN BRAKING NECESSARY TO REPAIR ANYWHERE FROM EVERY 5000 MILES TO 9500 MILES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132004August 8, 2005
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WE WERE DRIVING OUR 2004 JEEP GRAND CHEROKEE LIMITED DOWN AN OPEN HIGHWAY (NO TREES, NO CARS AROUND, ETC.) AT ABOUT 65 MPH, AND THE SUNROOF EXPLODED. IT SOUNDED LIKE A GUNSHOT, EXTREMELY LOUD. FORTUNATELY, WE DID NOT HAVE THE INTERIOR ROOF OPEN, AND THE GLASS THAT SHATTERED DID NOT GET INSIDE THE VEHICLE. WE EXPLAINED THE SITUATION TO THE JEEP DEALERSHIP, AND THEY SAID THE REPAIR OF OUR SUNROOF WOULD NOT BE COVERED UNDER THE WARRANTY SINCE THEY HAD NEVER HEARD OF THIS HAPPENING BEFORE. WE NOTICED ON THE NHTSA WEB SITE (VIA ANOTHER COMPLAINT) THAT THIS HAD HAPPENED BEFORE TO SOMEONE ELSE, AND THE SCENARIO IS ALMOST EXACTLY THE SAME -- SAME VEHICLE, SAME YEAR. THE OTHER COMPLAINT SHOWN ON THIS SITE WAS LOGGED FEBRUARY 2005.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130639July 30, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
I AM HAVING ABS BRAKE PROBLEMS WITH THIS TRUCK. I OWNED A 2000 JEEP GRAND CHEROKEE FOR 3 YEARS AND HAD THE SAME PROBLEM BUT IT WAS UNDER WARRANTY. THE CALIPERS AND ROTORS HAD TO BE REPLACED 4 TIMES AND THE TRUCK HAD LESS THEN 30,000 MILES. MY BRAKE PADS WERE ALWAYS FINE. I TRADED THE TRUCK IN EARLY FOR A 2004 MODEL. THE SALES MAN ASSURED ME THE PROBLEM WAS FIXED. AFTER A YEAR, I HAD THE SAME PROBLEM, THE ROTORS AND CALIPERS HAD TO BE REPLACED AGAIN, AND THE PADS WERE FINE. THE MECHANIC TOLD ME THE ABS IS THE PROBLEM, AS WHEN YOU STEP ON THE BRAKES, IT ACTIVATES AND HEATS UP THE ROTORS AND DAMAGES THE CALIPERS BECAUSE THE ABS BRAKES DO NOT RELEASE IN TIME TO COOL OFF THE BRAKING SYSTEM. CHRYSLER REPLACED EVERYTHING BECAUSE IT WAS UNDER 13,000 MILES, BUT WILL NOT IF IT HAPPENS AGAIN. WHY SHOULD WE HAVE TO PAY FOR A SYSTEM FAILURE? I THINK CHRYSLER SHOULD RECALL ALL MODELS WITH THIS BRAKING FAILURE AND FIX IT. THEY ARE VERY AWARE OF THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130290July 27, 2005
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I OWN A 2004 JEEPGRAND CHEROKEE LAREDO, ON JULY 13 APROX MY WINDOW ON THE DRIVERS SIDE FELL DOWN AND THE WINDOW REGULATOR HAD TO BE REPLACED AT COST OF $391. AGAIN ON APROX JULY 22 THE FRONT PASSENGER WINDOW FELL DOWN-SAME THING THE REGULATOR HAD TO BE REPLACED, AGAIN $391. I HAVE THE 2ND BROKEN REGULATOR. THIS CAUSED THE CAR TO BE OPEN TO 100+DEGREE HEAT AND VANDALIS AS THERE WAS NO WAY TO SECURE IT WITH OUT A WINDOW.I WROTE TO JEEP MANUFACTURER TO NO AVAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130366July 27, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT: JEEP GRAND CHEROKEE. AT FIRST, WHEN STEPPING ON THE BRAKES THE STEERING WHEEL SHOOK. AT 14,700 MILES AND ON 6/1/04 THE MECHANIC DETERMINED IT WAS ONLY THE ABS BRAKES, AND DIDN'T RECORD IT. AT 20,000 MILES AND ON 12/1 2004 THE SHAKING BECAME WORSE AND THEY REPLACED THE REAR ROTORS AND TURNED THE FRONT ROTORS AT NO COST. CURRENTLY, THE SHAKING WAS BAD AGAIN, AND THE ROTORS WERE TOO THIN TO TURN. HOWEVER, ALL 4 ROTORS NEEDED TO BE REPLACED, THE DEALER SAID THEY WOULD FIX THE ROTORS BUT TO NEVER BRING IT BACK TO THEM AGAIN FOR THIS PROBLEM. THE BRAKE PADS HAVE NOT BEEN REPLACED BECAUSE WERE GOOD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128589July 13, 2005
SERVICE BRAKES, HYDRAULIC
DT: THE CONSUMER NOTICED PROBLEMS WITH THE BRAKES AT 22,000. THE VEHICLE WOULD SHAKE WHEN THE BRAKES WERE APPLIED. THE CONSUMER WAS TOLD THE ROTORS WERE WARPED AND THE PADS NEEDED TO BE REPLACED AS WELL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128441July 12, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
EVENTS : VIBRATION WHEN BRAKING. CONSEQUENCES : BEGINING OF LOSS OF CONTROL PROBLEMS BECAUSE OF THE VIBRATION IN THE STEERING WHEEL AND VEHICLE.. THIS IS A NEW CAR WITH 6000 MILES. ROTORS REPLACED BECAUSE OF WARPAGE AT 6000 MILES. DEALER SAID THERE IS NO CURE FOR THIS PROBLEM EXCEPT TO PUT NEW ROTORS ON EVERY 6000 TO 10000 MILES. YOU ONLY KNOW OF THE PROBLEM WHEN IT TOO LATE AND THE VIBRATION BEGINS. THERE WERE ALSO TWO OTHER PEOPLE AT THE DEALER WHEN I WAS THERE WITH THE SAME PROBLEM. I HAVE A FRIEND THAT HAS REPLACED HIS ROTORS 4 TIMES IN 34,000 MILES. THIS HAS BEEN A PROBLEM SINCE 1999-2004. WITHOUT CONTROL OF YOUR BRAKES YOU HAVE NO CONTROL. PLEASE LOOK INTO THIS. IT IS A WIDESPREAD PROBLEMS IN JEEP GRAND CHEORKEE'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129135July 8, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2000 JEEP GRAND CHEROKEE DEVELOPED PROBLEMS WITH THE BRAKES.*MR THE VEHICLE'S STEERING WHEEL WOULD VIBRATE WHEN THE BRAKES WERE APPLIED AT SPEEDS OF 40 MPH OR HIGHER. THE BRAKES WERE REPLACED BY THE DEALER THREE TIMES IN 20000 MILES. THE REPAIRS WERE DONE UNDER WARRANTY AT NO COST TO THE CONSUMER. AFTER THE THIRD BRAKE REPAIR THE CONSUMER HAD NO FAITH IN THE VEHICLE. THE DEALER SUGGESTED THAT THE CONSUMER CONSIDER PURCHASING A NEW 2004 JEEP GRAND CHEROKEE. THE DEALER EXPLAINED THAT THE NEW JEEP HAD A NEW BRAKE DESIGN WITH IMPROVED CALIPERS. THE CONSUMER TRADED IN HIS 2000 CHEROKEE FOR A 2004 CHEROKEE (IJ4GW48S44C172654, PURCHASED JULY 14, 2003). AFTER DRIVING THE VEHICLE 10694 ON JULY 15, 2004 THE CONSUMER HAD TO TAKE THE VEHICLE TO THE DEALER FOR HIGH SPEED SHUDDER AND VIBRATION IN THE STEERING WHEEL WHEN THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TO THE DEALER ONE OTHER TIME ON JUNE 2, 2005 FOR THE SAME PROBLEM. EACH TIME THE ROTORS WERE REPLACED DUE TO HEAT STRESS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127750July 7, 2005
STEERING:COLUMN
THERE WAS A POP/CREAK/CLUNK IN THE STEERING WHEEL WHEN TURNING THE WHEEL LEFT IN THE DRIVE POSITION. BROUGHT THE VEHICLE TO DEALER & WAS TOLD THAT IT WAS "UNSAFE TO DRIVE" BECAUSE A PIECE OF THE STEERING COLUMN HAD TO BE REPLACED. DEALER HAD TO ORDER THE PART & CAR HAD TO STAY OVERNIGHT. CAR IS LESS THAN 1 YEAR OLD WITH 4,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee