Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10649722October 24, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START UNTIL AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TIPM MODULE FAILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649393October 23, 2014
FUEL/PROPULSION SYSTEM
CAR WOULD NOT START ON FIRST ATTEMPT AND PROGRESSIVELY GOT WORSE REQUIRING MORE ATTEMPTS OVER SEVERAL DAYS. CAR WOULD START AND QUICKLY STALL. REPLACEMENT OF FUEL PUMP RELAY FIXED THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649023October 21, 2014
SERVICE BRAKES
LOCAL CHRYSLER DEALERSHIPS DO NOT HAVE PARTS TO CORRECT BRAKE BOOSTER RECALL P14 / NHTSA 14V-154. HAVE BEEN WAITING 3 MONTHS FOR REPLACEMENT PARTS. DEALERSHIPS SAY PARTS ARE BACK ORDERED AND THEY HAVE NO ESTIMATE ON WHEN NEW PARTS WILL ARRIVE. RECALL IS NOT BEING ADDRESSED WITHIN A REASONABLE AMOUNT OF TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649197October 21, 2014
ELECTRICAL SYSTEM
THESE JEEP GRAND CHEROKEE 2011 HAVE THE STARTING WHICH IS CAUSE OF A BAD ELECTRIC PROBLEM. IN WHICH KEEP KNOWS ABOUT FOR A LONG TIME AND DOESN'T WANT TO DO A RECALL FOR THIS ITEM. WHEN IT CAN CAUSE A FIRE A PERSON TO CRASH WHEN THE ENGINE STALLED AND AIRBAGS DEPLOYS WHILE DRIVING. I VERY UNSAFE PROBLEM WHICH CAUSE THE CONSUMER AROUND 1500 TO FIX WHEN IT IS A MANUFACTURER PROBLEM AND DEFECT. I THINK AND THEY SHOULD FIX IT ASAP BEFORE A FAMILY GETS KILLED FOR THIS AND IT WILL BE WORSE. THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648764October 20, 2014
ENGINE
PUSH BUTTON START WILL NOT TURN OVER ENGINE ON FIRST ATTEMPT. STARTER CONTINUES TO CRANK FOR 10 SECONDS. UPON SECOND OR THIRD TRY ENGINE TURNS OVER WITH NO FURTHER SIGN OF A PROBLEM. PROBLEM REPEATED AGAIN WITHIN 3 DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648576October 18, 2014
ELECTRICAL SYSTEM
WHEN I LEFT THE HOUSE FOR WORK IT STARTED FINE AND WENT AROUND THE CORNER TO CONVENIENCE STORE AND WHEN I GOT BACK IN TO LEAVE IT WOULDN'T START. THE ENGINE TURNED OVER, BUT WOULDN'T START. I WAITED A FEW MINUTES, TOOK THE KEY OUT OF THE IGNITION AND TRIED AGAIN AND IT STARTED RIGHT UP. THE SAME THING HAPPENED THE FOLLOWING DAY. IT STARTED FINE IN THE MORNING, DROVE TO WORK AND THEN IT NEVER WOULDN'T START AGAIN. DURING THE DAY I TRIED SEVERAL TIMES. ONCE IT DID START BUT IT SOUNDED LIKE THE ACCELERATOR WAS PUSHED ALL THE WAY DOWN (MOTOR REVVED UP) SO I JUST TURNED IT OFF. HAD TO LEAVE IT AT WORK OVERNIGHT, THE FOLLOWING MORNING WENT TO TRY AND GET IT HOME AND IT STARTED AGAIN JUST FINE. I KNOW IT'S NOT THE BATTERY BECAUSE IT HAS 100% CHARGE AND ALL THE ELECTRONICS WORK IE. WINDOWS, LOCKS, RADIO, LIGHTS ETC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648409October 17, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648472October 17, 2014
ENGINE, ELECTRICAL SYSTEM
FUEL PUMP RELAY IN THE TIPM FAILED. DEALER REPLACING WITH A BYPASS KIT FOR APPROX $470.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648456October 17, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648463October 17, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648508October 17, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
MULTIPLE TIMES THE CAR HAD AN EXTENDED START, WOULD SPIN BUT NOT START. ELECTRONICS WOULD LOCK DOWN AND UNABLE TO TURN OFF THE SPIN. THE DEALERSHIP REPLACED THE FUEL RELAY EXTERNAL RELOCATION KIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10645009October 16, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10645052October 16, 2014
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON THE FIRST ATTEMPT. THE CONTACT MENTIONED THAT AFTER SEVERAL ATTEMPTS THE VEHICLE WAS ABLE TO RESTART. IN ADDITION, THE CONTACT STATED THAT ALL THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648163October 16, 2014
SERVICE BRAKES, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (LIGHTING, ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648187October 16, 2014
EXTERIOR LIGHTING
I WAS DRIVING ON I-75 AT NIGHT AND MY LIGHTS SUDDENLY WENT OUT. THE ONLY THING THAT STAYED ON WERE MY RUNNING LIGHTS. I PULLED OFF TO CHECK CAR AND FRONT HEAD LIGHTS AND BACK LIGHTS WERE NOT FUNCTIONING. FORTUNATELY MY FLASHERS WORKED, SO I MANAGED TO GET HOME WITH MY FLASHERS FLASHING AND DOME LIGHTS ON. MY DASH LIGHTS STAYED ON BUT DIMMED PERIODICALLY. IT WAS A VERY DANGEROUS SITUATION. WHEN I GOT CLOSE TO HOME, ALL THE LIGHTS CAME BACK ON. I TOOK IT TO DEALERSHIP WHERE THEY CHECKED THE CAR OUT AND COULD FIND NOTHING WRONG WITH THE ELECTRICAL SYSTEM. I NOW DON'T TRUST THE CAR AND WON'T DRIVE IT AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648241October 16, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644829October 15, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
IN THE AFFECTED VEHICLES, THE FUEL PUMP RELAY INSIDE THE TOTALLY INTEGRATED POWER MODULE (TIPM-7) MAY FAIL, CAUSING THE VEHICLE TO STALL WITHOUT WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644849October 15, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AFTER THE FIRST ATTEMPT BUT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE TIPM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644863October 15, 2014
STRUCTURE
THE DASHBOARD ON MY 2011 JEEP GRAND CHEROKEE OVERLAND IS CURRENTLY PEELING AND IS ESSENTIALLY DEFECTIVE. AFTER TALKING WITH JEEP AND MY LOCAL DEALER ABOUT REPLACEMENT THEY EXPLAINED TO ME THAT THIS WOULD NOT BE COVERED UNDER MY WARRANTY AND THAT I WOULD HAVE TO PAY FOR THIS REPAIR ON MY OWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644885October 15, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES). THE CONTACT INDICATED THAT AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS HE WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND IT MAY TAKE AN ADDITIONAL 6 MONTHS BEFORE THE PARTS BECOME AVAILABLE. THE VEHICLE HAD NOT EXPERIENCE THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee