Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10763026September 10, 2015
SERVICE BRAKES
THE DEALER COMPLETED THE BRAKE BOOSTER INSPECTION AND I NSERTED A SHIELD FOR THE BRAKE BOOSTERS RECALL IN DECEMBER OF 14. AFTER THAT DATE, THE BRAKES WERE NOT STOPPING THE VEHICLE DURING HARD STOPS BECAUSE PROPER BRAKE PRESSURE WAS NOT PRESENT. SEPTEMBER 8 2015 THE DEALER REPLACED THE BRAKE BOOSTER BECAUSE IT WAS NOT OPERATING CORRECTLY. THE BRAKE BOOSTER SHOULD HAVE BEEN REPLACED ON THE INITIAL VISIT AS I WAS DRIVING AROUND WITH BRAKES THAT WERE NOT OPERATING CORRECTLY. NORMAL DRIVING I COULD NOT NOTICE THE DIFFERENCE BUT EMERGENCY STOPS AND STOPPING WHILE TOWING WAS DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762632September 9, 2015
SEAT BELTS
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SEAT BELT BECAME INOPERABLE. THE CONTACT STATED THAT WHEN ATTEMPTING TO LATCH THE SEAT BELT, THE SEAT BELT WARNING INDICATOR ILLUMINATED AND THE SEAT BELT FAILED TO LATCH. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762286September 8, 2015
ELECTRICAL SYSTEM
THERE WAS A WHINING NOISE COMING FROM THE ENGINE AND A BURNING SMELL. TOOK THE CAR INTO BE REPAIRED AND THEY INFORMED ME THE CAR NEEDED AN ALTERNATOR REPLACEMENT. PER THE 10/8/14 NHTSA RECALL OF CERTAIN MODELS MANUFACTURED BETWEEN 2011-2014, I WOULD HAVE EXPECTED THAT MY CAR WOULD HAVE BEEN INCLUDED FOR THE SAME REPAIR, BUT I AM BEING TOLD I AM NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761488September 4, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760549September 2, 2015
ELECTRICAL SYSTEM, STEERING
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO FUEL PUMP RELAY RECALL NOTICE ISSUES AND VEHICLE STEERING PROBLEMS. *SMD ACCORDING TO THE RECALL, THE PART WAS NOT AVAILABLE. ALSO, THE CONSUMER STATED THE STEERING WAS NOT STEADY, WHEN HE ENCOUNTERED A BUMP OR A DIP IN THE ROAD. THE DEALER WAS UNABLE TO FIND A PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760630September 1, 2015
ENGINE
I RECEIVED A RECALL NOTICE FOR THE ABOVE VEHICLE. WHEN I BROUGHT IT TO SEAVIEW JEEP IN OCEAN NJ I WAS ADVISED THAT THE EARLIEST APPOINTMENT IS SEPTEMBER 15. MY CONCERN IS THAT YOUR RECALL NOTICE STATES THAT "AN INTERMITTENT OR FAILED FUEL PUMP RELAY COULD CAUSE THE ENGINE TO FAIL WHILE DRIVING AND CAUSE A CRASH WITHOUT WARNING." WHEN I CALLED CHRYSLER (800-992-1997) I WAS ADVISED BY THE REPRESENTATIVE ON THE PHONE THAT THE CAR WAS "MORE LIKELY NOT TO START" AND "YOU CANNOT CONTROL THE SERVICE SCHEDULE OF THE DEALERSHIP". MY QUESTION/CONCERN/COMPLAINT IS THAT HOW CAN YOU SEND OUT A RECALL THAT CLEARLY STATES THE ENGINE COULD STALL WHILE DRIVING AND CAUSE A CRASH WITHOUT WARNING YET MAKE SOMEONE WAIT 2 WEEKS FOR THE APPOINTMENT. MY EXPECTATION WOULD BE THAT FOR A SAFETY CONCERN SUCH AS THIS I WOULD NOT HAVE TO WAIT 2 WEEKS FOR THE RECALL TO BE ADDRESSED WHEN YOU CLEARLY STATE A CRASH COULD OCCUR PLEASE ADVISE HOW THIS WILL BE ADDRESSED THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760432August 31, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN ESTIMATED DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT MENTIONED THAT SEVERAL ATTEMPTS HAD TO BE MADE BEFORE THE VEHICLE WOULD START. THE FAILURE MILEAGE WAS 96,000. UPDATED 11/06/15*LJ UPDATED 11/18/15.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759684August 27, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN THE IGNITION KEY WAS TURNED TO THE ON POSITION, THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM) AND 14V634000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759763August 27, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE PARKED WITH THE ENGINE RUNNING, THE VEHICLE ROLLED AWAY WITHOUT WARNING. THE VEHICLE CROSSED THE STREET AND CRASHED INTO A FENCE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS SHUT OFF AND TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000. THE VIN WAS NOT PROVIDED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10759420August 26, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM), 14V634000 (ELECTRICAL SYSTEM), AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE....UPDATED 09/28/15 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759067August 25, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759266August 25, 2015
AIR BAGS
AIR BAG FAILED TO DEPLOY WHEN MY WIFE HIT A DEER AT 70MPH,IT HIT DEAD CENTER OF THE BUMPER. THERE WAS $5473.84 DOLLARS OF DAMAGE. THE ABSORBER FOR THE BUMPER AND BUMPER AND BUMPER PARTS. THE GRILL,RADIATOR,HOOD,ALL BRKTS AND RELATED PARTS. AFTER GETTING THE CAR BACK EVERY THING ON THE CAR FAILED. THEY REPLACED STEERING MODULE AT A COST OF $716.17 AND THE IS STILL NOT RIGHT,IT'S GOING BACK IN THE SHOP 8/26/15.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10758804August 24, 2015
VEHICLE SPEED CONTROL
THERE IS/HAS BEEN CONTINUED ISSUE WITH THE 2012 JEEP GRAND CHEROKEE NOT STARTING AND/OR IGNITION GETTING STUCK IN STARTING MODE. WHEN THE IGNITION IS EVIDENTLY STARTED AFTER SEVERAL ATTEMTPS THE SPEED CONTROL EXCELLS TO MAXED RATE INCLUDING RPM RATE WHILE IN PARKED STATE OR DRIVING AND UPON BREAKING IT DID NOT STOP THE INCREASED SPEED UNTIL 1 MINUTE OR MORE LATER (VERY SCRARY).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750329August 21, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749956August 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/2 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750073August 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE VEHICLE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750157August 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE FOR AN EXTENDED PERIOD OF TIME. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750161August 20, 2015
ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE POWER STEERING AND THE ACCELERATOR PEDAL FAILED. THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. ALSO, THE VEHICLE STARTED TO EMIT SMOKE FROM THE ENGINE COMPARTMENT AND STALLED. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD AND WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE ALTERNATOR AND THE BATTERY FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 36,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749781August 19, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT A LOW SPEED, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749807August 19, 2015
ENGINE
THIS ENGINE IN THIS VEHICLE MISSES FROM TIME TO TIME. I'VE TOLD MY DEALER EACH OF THE LAST 3 TIMES I BROUGHT IN FOR SERVICE OR FOR RECALLS. THEY HAVE RESET THE COMPUTER AND UPDATED THE SOFTWARE AND SAY THAT IF RUNS FINE. I TOOK THE VEHICLE ON A LONGER TRIP AND IT STARTED MISSING DURING A LATE NIGHT DRIVE TO VIRGINIA. THE MISSING WAS SO BAD I WAS LOOSING POWER. I AM AWARE OF THE FUEL PUMP RECALL THAT WENT OUT ON THIS VEHICLE IN APRIL, BUT ACCORDING TO MY DEALER THE PARTS ARE JUST BECOMING AVAILABLE NOW. I AM ON A WAIT LIST WITH NO DEFINITE DATE TO WHEN MY VEHICLE WILL BE REPAIRED EVEN THOUGH I BELIEVE I HAVE SYMPTOMS OF A FUEL PUMP FAILURE. I AM AFRAID TO DRIVE THE VEHICLE AND EVEN MORE AFRAID TO HAVE MY CHILDREN OR MY WIFE DRIVE IT. I AM AMAZED THAT THIS VEHICLE HAS HAD I BELIEVE 5 RECALLS AND STILL FIAT CHRYSLER GETS SO MUCH TIME TO REACT AND REPAIR WHAT APPEARS TO BE A SERIOUS PROBLEM. I WOULD HAVE HOPED OUR GOVERNMENT WOULD HAVE HELD THE NEW ITALIAN/FIAT OWNERS OF CHRYSLER TO A HIRING STANDARD. FIATS REPUTATION FOR LOW QUALITY CARS WAS SO BAD THAT THEY HAD TO PULL OUR OF THE US AND NOW THEY ARE BACK. WHY ARE THEY GETTING AWAY WITH SELLING CARS WITH DEFECTS THAT ARE POTENTIALLY VERY DANGEROUS AND THEN ALLOWED TO HAVE MONTHS AND MONTHS TO RECALL AND REPAIR THEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee