Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10781437October 12, 2015
ELECTRICAL SYSTEM
WITHOUT WARNING, SMOKE BEGAN COMING OUT FROM UNDER THE HOOD. WAS DRIVING ALONG ROADWAY FOR APPROX 5 MINUTES WHEN IT HAPPENED. CAR THEN DIED AND WOULD NOT TURN ON; KEYS WERE STUCK IN THE IGNITION AS WELL. DIAGNOSED AS COMPLETELY DEAD ALTERNATOR AND FRIED BATTERY. CAR ONLY HAS 30K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781110October 9, 2015
FUEL/PROPULSION SYSTEM
SAFETY RECALL FOR THE FUEL PUMP RELAY NEEDS TO BE REPLACED. I HAVE HAD THE RECALL FOR 8 MONTHS .EVERY TIME I CALL THEY DON'T HAVE THE PART. THE VEHICLE NOW HAS A WARNING LITE APPEARING .THE FUEL RELAY HAS ALSO PREVENTED THE VEHICLE FRO SHUTTING OFF 2 DIFFERENT TIMES.. I KNOW THIS IS A SAFETY HAZARD . I NEED THIS FIXED IMMEDIATLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780423October 6, 2015
ELECTRICAL SYSTEM
I WAS DRIVING ON THE HIGHWAY WHEN THE RED BATTERY LIGHT LIT UP ON MY DASHBOARD. WITHIN SECONDS OF THE BATTERY LIGHT COMING ON THE CAR'S ELECTRICAL SYSTEM COMPLETELY SHUT DOWN CAUSING THE ENGINE TO STALL. THE DIAGNOSIS FROM THE DEALER MECHANIC WAS A SHORTED ALTERNATOR WHICH CAUSED THE POWERTRAIN CONTROL MODULE (PCM) TO SHORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779842October 5, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT APPROXIMATELY 70 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED CONSTANTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779006October 1, 2015
ELECTRICAL SYSTEM
WE ARE EXPERIENCING STARTING ISSUES WITH THE TIPM MODULE NOT RECOGNIZING THE FOB. IT MAY TAKE UP TO 10 TRIES TO GET INTO THE VEHICLE AND THEN JUST AS MANY TRYING TO GET IT STARTED. IT HAS HAD THE R09 RECALL PERFORMED, BUT NOTHING HAS CHANGED. THE PROBLEM OCCURS WHEN THE VEHICLE IS STATIONARY, AND YOU TRY TO GAIN ACCESS TO THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10805736September 30, 2015
ELECTRICAL SYSTEM
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO NO REPLACEMENT PARTS TO COMPLETE SEVERAL RECALLS. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778178September 28, 2015
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
WE NOTIFIED SHELOR JEEP ABOUT THE DECEMBER 2014 RECALL P60 /NHTSA 14V-634 PROMPTLY, BUT THEY CONTINUE TO SAY THE PARTS ARE UNAVAILABLE. WE NOTIFIED THEM ABOUT THE APRIL 2015 RECALL R09 /NHTSA 15V-115, AND THEY SAID THE PARTS ARE ALSO NOT AVAILABLE. BOTH RECALL NOTICES STATE THE VEHICLE IS DANGEROUS --- VEHICLE SHUTDOWN OR UNDERHOOD ELECTRICAL FIRE FOR THE FIRST RECALL AND A CRASH FOR THE SECOND RECALL. JEEP IS NOT PROVIDING REPAIR PARTS IN ANYWHERE NEAR A TIMELY MANNER! THIS VEHICLE IS DANGEROUS AND MUST BE REPAIRED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778020September 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO START AFTER NUMEROUS ATTEMPTS AND THERE WAS AN EXCESSIVE VIBRATION. THE FAILURE RECURRED TWO TIMES. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE ALTERNATOR WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778092September 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778104September 28, 2015
ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE ENGINE STALLED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778279September 28, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THIS IS THE SECOND TIME OUR HEADLIGHTS HAVE BURNED OUT. ALSO THE TAIL LIGHT. THE CAR ISN'T THAT OLD AND IS NOT DRIVEN BUT A FEW MILES A YEAR NOW WE HAVE RETIRED. THE IGNITION AT DIFFERENT TIME WILL NOT START IT WILL JUST KEEPS TURNING LIKE IT IS NOT GETTING GAS. I BROUGHT THIS TO THE ATTENTION AT THE DEALERS WHEN THE CAR WAS ONLY 35,000 MILES BUT THEY SAID WE DIDN'T HAVE OUR FOOT ON THE BRAKE TOTALLY, WELL IT STILL DOES IT AT 48,000 MILES AND WE DO HAVE OUR FOOT ON THE BRAKE; IT DOESN'T DO IT EVERYTIME, BUT IT DOES IT ALEAST ONCE OR TWICE A WEEK. WE ARE JUST SITTING IN THE CAR READY TO GO SOMEWHERE' WE REALIZE THE WARRANITY IS OUT BUT WHEN WE TOLD THEM IT WASN'T. THE FIRST HEADLIGHT WENT OUT THE FIRST 15,000 MILES. WE HAVE OWNED CARS FOR 10 YEARS AND LIGHTS HAVE NEVER GONE OUT. CAN YOU HELP US WITH THESE PROBLEMS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778096September 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE FCW WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE DIAGNOSIS WAS UNKNOWN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776591September 25, 2015
SERVICE BRAKES
TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING DOWN A STEEP HILL, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE. THE CONTACT CRASHED INTO A TREE. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED FIVE FRACTURED RIBS AS WELL AS A FRACTURED RIGHT ANKLE. THE PASSENGER SUSTAINED A CONCUSSION. MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. UPDATED 11/06/15*LJ UPDATED 2/2/2016 *JS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10777748September 25, 2015
ELECTRICAL SYSTEM
THE ALTERNATOR ON THE VEHICLE STOPPED WORKING IN MIDDLE OF DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766366September 21, 2015
ELECTRICAL SYSTEM
BATTERY LIGHT CAME ON THEN STARTING SMELLING SMOKE SO PULLED OVER SHUT CAR OFF. ALTERNATOR WAS SMOKING SO CALLED FOR ASSISTANCE. CAR WAS COMPLETELY DEAD AND HAD TO BE TOWED TO DEALER. TOLD ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THERE IS A RECALL NUMBER IS P60 ON THIS 160-AMP ALTERNATOR FOR JEEP GRAND CHEROKEE 2011- 2014 BUT FOR SOME REASON THAT NO ONE CAN TRULY EXPLAIN MY CAR IS NOT COVERED (2012 JEEP GRAND CHEROKEE). IT IS THE SAME EXACT ALTERNATOR IN MY CAR AS THE RECALLED ALTERNATOR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10766674September 21, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
THIS VEHICLE HAD THE RECOMMENDED RECALL REPAIR FOR THE SUN VISOR COMPLETED ON 5/19/2105. WHILE DRIVING THE AREA ABOVE THE REAR VIEW MIRROR BEGAN TO EMIT SMOKE AND WITHIN ABOUT 30 SECONDS FLAMES ERUPTED FROM THE SAME AREA. THE FLAMES QUICKLY SPREAD TOWARDS THE PASSENGER SIDE SUN VISOR AS I FRANTICALLY LOOKED FOR A SAFE PLACE TO PULL OVER. IT WAS 5:45AM ON A DARK COUNTRY ROAD WITH NO SHOULDER. I TURNED THE VEHICLE OFF, EXITED THE VEHICLE AND CALLED 911. THE FLAMES CONTINUED FOR AT LEAST ANOTHER 15 MINUTES. WHEN FIREFIGHTERS ARRIVED THEY HAD DIFFICULTY STOPPING THE BURNING THOUGH IT WAS SMALL BECAUSE THEY COULD NOT ACCESS THE BATTERY FOR THE VEHICLE (IT IS APPARENTLY LOCATED UNDER THE FRONT PASSENGER SEAT AND UNACCESSIBLE OTHER THAN FROM UNDER THE VEHICLE.) FIREFIGHTERS HAD TO COMPLETELY DISASSEMBLE THE ELECTRICAL SYSTEM TO THE SUN VISORS TO STOP THE BURNING. THEY IDENTIFIED A SCREW AND WIRE THAT WERE THE CAUSE OF THE FIRE. IT WAS NOT UNTIL I RETURNED HOME AND RESEARCHED THE RECALL THAT I DISCOVERED THAT THE SCREW AND WIRE ASSEMBLY IS THE CAUSE OF THE FIRES. THIS RECALL REPAIR OBVIOUSLY IS NOT A RESOLUTION TO THE PROBLEM. HAD THE FLAMES SPREAD TO THE DRIVER SIDE AREA I WOULD HAVE BEEN INJURED OR POSSIBLE KILLED. HAD I HAD A PASSENGER IN THE VEHICLE THEY COULD HAVE BEEN INJURED OR KILLED ALSO!!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10763728September 14, 2015
SERVICE BRAKES
ON 9/5/15, I APPLIED MY BRAKES AS I WAS APPROACHING A RED LIGHT AT APPROXIMATELY 40 MPH. INITIALLY I FELT THE BRAKES GRAB BUT THEN THE BRAKES GAVE OUT CAUSING ME TO SWERVE TO AVOID A CAR IN FRONT OF ME AND THEN USING THE OTHER LANE OF TRAFFIC TO FINALLY GET THE VEHICLE TO STOP IN THE MIDDLE OF THE INTERSECTION BY APPLYING MY EMERGENCY BRAKE. OBVIOUSLY, QUITE A HARROWING SITUATION FOR MYSELF IN ADDITION TO THE OTHER VEHICLES IN MY PATH ON BOTH SIDES OF THE ROAD. LUCKILY THERE WAS NO ACCIDENT AND EVEN MORE IMPORTANT, NO INJURIES. WESTBURY JEEP IN NY (WHERE I SERVICE MY VEHICLE) TOLD ME THAT THE CAUSE WAS A BAD BRAKE BOOSTER. THAT TRIGGERED QUESTIONS IN MY MIND AS IN SEPTEMBER OF 2014 I HAD RECALL P14 SERVICED. IT SEEMS THAT A SHIELD HAD BEEN INSTALLED BUT THAT THE BOOSTER ITSELF HAD NOT BEEN CHANGED. WHY WASNT THE BOOSTER CHANGED AT THAT TIME? I NOW HAVE MY DOUBTS THAT THIS WAS PROPERLY AND ADEQUATELY TAKEN CARE OF, PUTTING MY LIFE AND THE LIFE OF OTHERS IN DANGER. IN RESEARCHING THIS PROBLEM FURTHER, IVE COME ACROSS SEVERAL OTHER CASES MIRRORING MINEQUITE ALARMING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763127September 11, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762893September 10, 2015
STEERING, ELECTRICAL SYSTEM, ENGINE
1-AFTER QUICKLY STOPPING ON THE SIDE OF THE ROAD TO COLLECT MAIL, I TRIED TO GO BACK INTO THE ROAD TO CONTINUE DRIVING BUT THE STEERING WHEEL LOCKED AND I COULD NOT STRAIGHTEN THE VEHICLE. I ENDED UP CROSSING INTO THE OTHER SIDE, GOING INTO THE DITCH AND HITTING A SNOW BANK. DUE TO THE VERY SLOW SPEED (I WAS SPEEDING FROM THE PARKED POSITION) AND TO THE LUCK THAT THERE WERE NO OTHER CARS COMING ON THE OPPOSITE DIRECTION, NO HARM WAS DONE. DEALERSHIP NEVER FOUND ANYTHING WRONG WITH IT. 2- I HAVE HAD TWO SAFETY RECALLS ON THIS VEHICLE THAT HAVE NOT BEEN ADDRESSED ON A REASONABLE TIME FRAME. FOR ONE OF THEM, MY CAR IS AT RISK OF FIRE UNDER THE HOOD, AND FOR THE OTHER ONE, THERE COULD BE ENGINE STALL AND CRASH. JEEP HAS INFORMED OF BOTH, BUT HAS NOT BEEN ABLE TO PROVIDE MY DEALERSHIP WITH THE APPROPRIATE PARTS FOR FIXING THE PROBLEMS. SO I HAVE BEEN DRIVING AROUND WITH SMALL CHILDREN IN THE BACK SEAT, RISKING MYSELF AND MY FAMILY'S LIVES AND ALL THEY CAN DO IS TELL ME NOTHING CAN BE DONE AND GOOD LUCK? BECAUSE IT'S MONETARILY CHEAPER TO PAY FOR LOST LIVES THAN TO AVOID THE LOSS? SOMETHING NEEDS TO BE DONE, THIS VEHICLE WAS NOT A CHEAP ONE, HOWEVER WE HAVE BEEN TREATED LIKE THEY ARE DOING US A FAVOR JUST FOR LETTING US A KNOW WE ARE AT RISK OF DYING FROM CAR CRASH DUE TO IT'S MALFUNCTIONS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10762961September 10, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I PURHCASED MY USED 2012 JEEP GRAND CHEROKEE ROUGHLY ONE YEAR AGO FROM MILLER JEEP IN SPRINGFIELD, PA. IN JULY OF THIS YEAR, I WAS DRIVING ON MY WAY HOME, AND STARTED TO SMELL SMOKE. I GOT ON THE HIGHWAY AND IMMEDIATELY SMOKE STARTED COMING FROM THE HEADLINER. I PULLED OVER AND WITHIN ABOUT 3 MINUTES, MY CAR WAS COMPLETELY ON FIRE. THERE WAS A SAFETY RECALL DONE ON THE CAR TO PREVENT THIS FROM HAPPENING. PLEASE SEE THE LINK BELOW, WHICH SUMMARIZED WHAT HAPPENED TO ME: HTTP://WWW.AUTOBLOG.COM/2015/05/07/JEEP-GRAND-CHEROKEE-DODGE-DURANGO-NHTSA-INVESTIGATION-RECALL/
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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