Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10175735December 10, 2006
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
POPPING AND CREAKING NOISES BEHIND THE DASH WHEN USING THE HEATING AND COOLING UNIT OF THE 2002 JEEP WITH DUAL CLIMATE. SOMETIMES DOESN'T SEEM TO WORK CORRECTLY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175663December 9, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
BLOWER SYSTEM BLEND DOOR FAILURE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175488December 7, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DEFECTIVE HVAC BLEND DOORS ON JEEP GRAND CHEROKEES FROM 99-04. UNDER NORMAL USE THESE BLEND DOORS FAIL AND REQUIRE A $1800 FIX THAT REQUIRES TOTAL DISASSEMBLY OF THE INTERIOR OF THE VEHICLE BY A TRAINED DEALER MECHANIC. IN ORDER TO HAVE ADEQUATE HEAT AND COOLING IN MY VEHICLE I HAD TO PAY TO GET IT FIXED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175515December 7, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DT*: THE CONTACT STATED THE PASSENGER SEAT OVERHEATED. THE OCCURRENCE DID NOT CAUSE A FIRE. THE VEHICLE HAD NOT BEEN TO A SERVICE DEALER. UPDATED 12/28/2006 - THE CONSUMER VEHICLE WAS NOT INCLUDED IN THE HEATED SEAT RECALL. THE CONSUMER FEELS THAT THE 2002 MODELS SHOULD BE INCLUDED BECAUSE THEY HAVE THE SAME PARTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175520December 7, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
HEATED SEATS GET WAY TO HOT THEY BURN YOUR LEGS AND THEN SHORT OUT AND BURN THE FOAM IN THE SEAT WHICH COULD CAUSE A FIRE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175524December 7, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DT*: THE CONTACT STATED WHILE DRIVING 65 MPH ON NORMAL ROAD CONDITIONS, THE WINDSHIELD DEFROSTER DID NOT WORK. THERE WERE NO WARNING LIGHTS ILLUMINATED PRIOR TO THE INCIDENT. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, WHO DETERMINED THE MID CASE BLEND NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALSO CONTACTED, WHO EXPRESSED THE FAILURE WAS NOT A SAFETY FEATURE AND THE REPAIR MUST BE COVERED BY THE CONTACT. THE CONTACT EXPRESSED CONCERN BECAUSE A LACK OF VISIBILITY SHOULD BE CONSIDERED A SAFETY RISK AND THE REPAIR WAS RATHER EXPENSIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175306December 6, 2006
ELECTRICAL SYSTEM
DT*: THE CONTACT STATED WHEN ATTEMPTING TO STOP THE VEHICLE, A LOUD NOISE WAS HEARD FROM THE FRONT END, AND IT VIBRATED. ALSO, THE ELECTRIC CONNECTION TO THE HEATER FAILED CAUSING A LACK OF HEAT. THE DEALER COULD FIND NO PROBLEM WITH THE FRONT OF THE VEHICLE. HOWEVER, THE DEALER WAS NOT CONTACTED ABOUT THE ELECTRICAL PROBLEM WITH THE HEATER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175320December 6, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ON OCTOBER 13 2006, PASSENGER SIDE WINDOW STOPPED FUNCTIONING, ON DECEMBER 4 2006, DRIVER SIDE WINDOW STOPPED FUNCTIONING, IT WAS A LOUD POP AND THE WINDOW STOPPED WORKING AND WOULD SLIDE DOWN BY ITSELF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175321December 6, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DT*: THE CONTACT STATED WHILE DEPRESSING THE AUTOMATIC POWER WINDOW CONTROL FOR THE FRONT PASSENGER SIDE WINDOW, IT FAILED TO OPERATE, AND WOULD NOT ROLL DOWN. TWO WEEKS LATER, THE FRONT DRIVER SIDE WINDOW FAILED TO OPERATE AS WELL IN THE SAME FASHION. THE DEALER WAS ALERTED. UPDATED 2/12/2007 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175336December 6, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
THE DEFROSTER/DEFOGGER SYSTEM HAS FAILED PREVENTING WARM AIR FROM CIRCULATING TO THE DEFROST DUCTS MAKING IT UN-SAFE AND IN-OPERABLE TO DRIVE THIS VEHICLE IN WEATHER THAT WOULD REQUIRE THE DEFROSTER/DEFOGGER SYSTEM. NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175341December 6, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
UNDER NORMAL USE OF MY 2002 GRAND CHEROKEE OVERLAND, THE AUTOMATIC CLIMATE CONTROLS SYSTEM HAS STARTED TO NOT WORK PROPERLY. THE PROBLEM IS THAT WHEN THE HEAT IS ON, COLD AIR WILL BLOW ON THE PASSENGER SIDE AND THE FRONT DEFROST WILL NOT WORK PROPERLY EITHER. I HAVE NOT FIXED THE FAILURE YET BECAUSE THE REPAIRS COST OVER $800 AND I CAN'T AFFORD IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175214December 5, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
FAILED HVAC BLENDER DOORS HAVE CAUSED VEHICLE TO LOSE HEAT FUNCTIONALITY. THIS IS CAUSING THE CAR TO BE UNABLE TO DEFROST SO DURING POOR WEATHER CONDITIONS THE VEHICLE IS UNUSABLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175260December 5, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, UNKNOWN OR OTHER
HEATER NO LONGER WORKING.. DEALER FOUND TO BE "FAULTY BLEND DOOR" AND "RECIR DOOR". THE ISSUE CAUSES WINDOWS TO FOG MAKING IT DIFFICULT TO SEE WHILE DRIVING. I WAS QUOTED $1200-1600 TO HAVE REPAIRED AT DEALER.. IT'S TOO EXPENSIVE AS I'M ON A VERY LIMITED BUDGET... BUT VERY CONCERNED ABOUT THE SAFETY OF THIS VEHICLE*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175056December 4, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
BLEND DOOR IN THE VENTILATION SYSTEM FAILED AFTER ONLY 40K MILES, CAUSING COLD AIR TO BLOW THROUGH THE VENTS ON THE PASSENGER SIDE, EVEN WHEN THE HEAT WAS ON. COST OF REPAIR WAS ~ $900 PARTS AND LABOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175095December 4, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
WITHOUT ANY WARNING AND BEFORE I KNEW OF ITS COMMONALITY I NOTICED MY DEFROSTER NOT ABLE TO KEEP UP AND THEN I HAD NO HEAT FROM ANY VENTS..BLEND DOOR FAILURE IN 2002 JEEP GRAND CHEROKEE, NO HEAT AT ALL OUT OF ANY VENTS, TERRIBLE DEFROSTER FUNCTION, VERY DIFFICULT TO GAIN VISIBILITY IN ANY INCLEMENT WEATHER... I REPAIRED IT MYSELF TO A COST OF $300 OR SO AND AROUND TEN HOURS LABOR, ALL WITH OEM CHRYSLER PARTS, THEN ONE YEAR LATER ANOTHER FAILURE OF THE SAME PARTS.... *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175028December 3, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
POWER WINDOW REGULATORS HAVE FAILED ON ALL FOUR WINDOWS ON MY 2002 JEEP GRAND CHEROKEE. I KNOW THAT I AM NOT THE ONLY ONE WITH THIS PROBLEM, AND IF ENOUGH PEOPLE HAVE BEEN AFFECTED, HOPEFULLY NHTSA WILL PRESSURE THE MANUFACTURER INTO RECALLING THESE VEHICLES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174978December 2, 2006
UNKNOWN OR OTHER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
MY JEEP GRAND CHEROKEE HAS A BAD VENTILATION SYSTEM. THIS IS A MANUFACTURING DEFECT WHICH AFFECTS ALL JEEP GRAND CHEROKEE'S MANUFACTURED WITH AUTO CLIMATE CONTROLS FROM 1999-2004. I HAVE HAD TO BRING MINE IN FOR REPAIR TWICE NOW, AND IT HAS ONCE AGAIN FAILED. THE LEVERS IN THE VENTILATION DUCTS HAVE PLASTIC COMPONENTS WHICH, OVER TIME, BREAK DOWN AND CRACK CAUSING COLD-ONLY OR HOT-ONLY AIR TO BLOW FROM THE VENTS. THIS ISSUE CAUSES MAJOR FOGGING OF THE WINDSHIELD AT TIMES DEPENDING UPON HOW THE LEVERS GET STUCK, WHICH IS A SERIOUS AND MAJOR SAFETY CONCERN- I HAVE TO PULL OVER AND WIPE THE WINDSHIELD DOWN SO I CAN SEE. I LEAD A GROUP COMPRISED OF OVER 1000 PEOPLE WHO HAVE FORMED EXPRESSLY AS A RESULT OF THIS MATTER; ALL OF OUR VEHICLES ARE AILING, AND REST ASSURED, THERE ARE THOUSANDS MORE OUT THERE WITH THIS PROBLEM WHO PROBABLY AREN'T EVEN AWARE OUR GROUP UNITED AGAINST DAIMLER CHRYSLER EVEN EXISTS. IT WOULD BE IN DC'S BEST INTEREST TO ISSUE A RECALL OR SETTLEMENT AGREEMENT BEFORE THIS TURNS INTO ANOTHER CLASS-ACTION SUIT LIKE THEY EXPERIENCED WITH THE 99-03 JEEP GRAND CHEROKEE BRAKE ROTOR/CALIPER MATTER EARLIER IN THE YEAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174807November 30, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
BLEND DOOR ASSEMBLY AND HEATER CORE FAILED ON 2002 JEEP GRAND CHEROKEE. RESULTED IN LOSS OF DEFROSTER FOR FRONT WINSHIELD WHICH RESULTED IN LOSS OF VISION THROUGH WINDSHIELD. REPLACED HEATER CORE, BLEND DOOR ASSEMBLY, ACTUATOR, AND RECIRCULATION DOOR ASSEMBLY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174345November 21, 2006
VISIBILITY, UNKNOWN OR OTHER
2002 GRAND CHEROKEE DUAL CLIMATE CONTROL LOST HEAT IN BOTH ZONES. *TS THE CONSUMER STATED THE PROBLEM WAS DUE TO THE WEAK BLEND AND RECIRCULATION DOORS IN THE HVAC SYSTEM. THE DOORS ARE TURNED BY A MOTOR ATTACHED TO THE BOTTOM OF THE DOOR AT THE END OF A HINGE SHAFT. THE MOTOR STOPS TURNING WHEN THERE IS ENOUGH PHYSICAL RESISTANCE FROM THE DOOR STOPPING AGAINST ITS HOUSING. THIS PUTS STRESS ON THE SHAFT/DOOR JUNCTION AND OVER TIME STRIPS THE SHAFT SO THAT IT SPINS ALMOST INDEPENDENTLY OF THE DOOR. THE MOTOR THEN EXPERIENCES LITTLE RESISTANCE AND KEEPS TURNING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173988November 21, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
DT*: THE CONTACT STATED A NHTSA RECALL LETTER # 06V199000 REGARDING THE ENGINE AND ENGINE COOLING: COOLING SYSTEM: FAN WAS RECEIVED AFTER THE FAN BLADES FRACTURED AND CAUSED DAMAGE TO THE RADIATOR AND THE ENGINE, WHILE DRIVING 5 MPH. AN INDEPENDENT SERVICE DEALER REPLACED THE FAN AND REPAIRED THE RADIATOR. THEN THE VEHICLE WAS TOWED TO THE SERVICE DEALER FOR REPAIR TO THE ENGINE. THE MANUFACTURER WAS NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee