Jeep Grand Cherokee Complaints (2000)

1,447 consumer complaints on file.

#8012294June 20, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
WHILE PRESSING ON BRAKES, STEERING WHEEL WILL SHAKE, AND COULD CAUSE LOSS IN STEERING. CAUSE UNKNOWN. DEALER NOTIFIED.*AK ALL FOUR BRAKE ROTORS WERE RESURFACED DUE TO WRARPING AT 20868 MI ON 6/10/02. *MJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8012205June 20, 2002
STRUCTURE:BODY:DOOR
REAR DOOR ON DRIVER SIDE WILL NO LONGER OPEN, EITHER MANUALLY OR WITH REMOTE. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8012094June 18, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
EXCESSIVE WEAR OF BRAKE ROTORS, CAUSING VEHICLE TO VIBRATE WHEN APPLYING BRAKES. ROTORS WERE REPLACED FOUR TIMES, BUT PROBLEM IS REOCCURRING. FEEL FREE PROVIDE ANY FURTHER INFORMATION. *AKI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763174June 17, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WHILE IDLING IN MY MOTHER-IN-LAW'S GARAGE MY JEEP JUMPED INTO DRIVE AND SLAMMED INTO THE GARAGE WALL. I WAS TOLD BY CHRYSLER THAT IT WAS NOT A MECHANICAL ERROR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#763175June 17, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WARPED DISC BRAKE ROTORS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011835June 14, 2002
VEHICLE SPEED CONTROL
WHILE VEHICLE WAS LEFT IN IDLE AND IN NEUTRAL IT STARTED TO ACCELERATE UP TO 50-60 MPH WHILE CONSUMER HAD FOOT ON BRAKES.*AK VEHICLE CRASHED AND ROLLED OVER, CONSUMER WAS INJURED IN THE ACCIDENT. *SLC
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#763018June 13, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE ROTORS WARPED SO OFTEN, RESURFACING THE ROTORS EVERY MONTH. HAD REPLACED THE NEW ROTORS 4 TIME SINCE 10/2000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#565392June 11, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
CONSUMER STATED THE FRONT AND REAR BRAKE PADS HAVE BEEN REPLACED 6 TIMES AND THE ROTORS HAVE ALSO BEEN TURNED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762810June 7, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT 24,000 MILES STEERING WHEEL SHAKES ON BRAKING. DEALERSHIP SERVICE STATION STATES THAT FORNT AND REAR ROTORS ARE WARPED. REAR ROTORS NEEDED TO BE RESURFACED (FOR THE SECOND TIME; THEY WERE RESURFACED AT 9,000 MILES THE FIRST TIME). THE FRONT CALIPERS AND ROTORS NEEDED TO BE REPLACED (AT 9,000 MILES FRONT ROTORS WERE RESURFACED TOO). NOT UNDER WARRANTY. NEEDED TO PAY $600.00 AFTER 15% BRAKE SERVICE COUPON (FIGURE THIS!). IN MY OPINION, THESE ROTORS ARE A TOTAL DESIGN FLAW AND NEED TO BE COVERED UNDER WARRANTY DURING THE TIME OF FACTORY WARRANTY. SERVICE TOLD ME THE REPLACEMENT ROTORS ARE REINFORCED (FIGURE THIS ONE TOO) WHICH TRANSLATES TO ME THAT CHRYSLER IS FULLY AWARE OF THEIR BAD ROTORS IN JEEP GRAN CHEROKEE (LIMITED) VEHICLES. SHAME ON THEM LETTING THEIR LOYAL CUSTOMERS PAY FOR SOMETHING TOTALLY UNNECESSARY. THIS DEFINITELY CRIES FOR A REAL BAD CUSTOMER SATISFACTION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011301June 7, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT ROTORS HAVE BEEN TURNED AND GROUNDED 3 TIMES DUE TO VIBRATION IN STEERING WHEEL WHEN BRAKING. VEHICLE SHAKES WHEN BRAKING. DEALER DETERMINED ROTORS NEEDED TO BE REPLACED AT THIS TIME.*AK CONSUMER STATED THAT THE FRONT AND REAR BRAKE ROTORS HAVE REPLACED TWICE AND TURNED ONCE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011172June 6, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN BRAKING AT HIGHWAY SPEED VEHICLE SHIMMIES AND THE STEERING WHEEL VIBRATES. DEALER REPLACED BOTH FRONT ROTORS 3 TIMES WITH IN 2 YEARS. FIRST TIME AT 12000 MILES. ROTORS NEED TO BE REPLACED AGAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762676June 5, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE NHTSB SHOULD MAKE DAIMLER/CHRYSLER FIX JEEP GRAND CHEROKEE BRAKE ROTOR PROBLEMS AT NO COST TO THE OWNER. OUR JGC HAD ALL FOUR BRAKE ROTORS REPLACED AT 14000 MI. BECAUSE OF STRONG VIBRATION WHEN THE BRAKES WERE APPLIED. THE VIBRATION AT HIGHWAY SPEED WAS BAD ENOUGH TO MAKE THE VEHICLE DIFFICULT TO KEEP IN CONTROL. THAT TIME, D/C WOULD NOT COVER THE PROBLEM BECAUSE THE WARRANTY PERIOD FOR BRAKES ENDED AT 12000 MI. THE DEALER REPLACED THEM AT THEIR EXPENSE. ALL FOUR BRAKE ROTORS MUST BE REPLACED AGAIN AT 27000 MI. BECAUSE OF THE SAME VIBRATION PROBLEM. NEITHER D/C NOR THE DEALER WILL COVER THE COSTS THIS TIME, ALTHOUGH THEY BOTH ADMIT THERE IS A CHRONIC RECURRING PROBLEM WITH THESE BRAKE ROTORS DUE TO FLAWED ENGINEERING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010982June 4, 2002
UNKNOWN OR OTHER
REMOTE CONTROL WILL NOT OPEN OR LOCK THE DOORS. MANUFACTURER WAS CONTACTED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762535June 1, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
OUR GRAND CHEROKEE DEVELOPED A SEVERELY PULSATING BRAKE PEDAL AT 7,000 MILES OF NON OFF ROAD USE, CITY DRIVING, THE SELLING DEALER REPLACED THE FRONT ROTORS. THIS OCCURRED AGAIN ABOUT 15,000 MILES LATER, AGAIN WITH VERY GENTLE VEHICLE USAGE. THE MANUFACTURER CLAIMS THE VEHICLE IS OUTSIDE OF WARRANTY PERIOD AT 2 YEARS, AND BRAKES ARE NOT WARRANTIED. WE MAINTAIN THERE IS A DESIGN DEFFECT IN THIS SYSTEM ALLOWING PREMATURE FRONT ROTOR WARPAGE LEADING TO SEVERE PEDAL AND VEHICLE PULSATION ON BRAKE APPLICATIONS AT HIGHER SPEEDS. WE HAVE THE ASSURANCE OF A MULTITUDE OF OTHER JEEP OWNERS THAT WE ARE NOT ALONE IN OUR PROBLEM WITH THIS BRAKE SYSTEM. WE HAVE SPENT CONSIDERABLE TIME DISCUSSING THIS DESIGN DEFFECT WITH DAIMLERCHRYSLER, BUT THEY HAVE OBVIOUSLY SHIFTED THEIR OBLIGATION TO POSSIBLE LITIGATION, BUT NOT TO INSITUTE THE REQUIRED RECALL AND COMPONENT CORRECTION. CAN A BRAKE SYSTEM THAT SUDDENLY ALTERS FROM CORRECT FUNCTION, TO ONE THAT CAUSES THE VEHICLE TO SHUDDER IN AN AGGRESSIVE MANNER AND CAUSE THE OPERATORS FOOT TO SHAKE SEVERELY AFTER SUCH AN EXTREMELY SHORT DUTY CYCLE BE DEEMED NORMAL? WE ARE CAREFUL DRIVERS, AND CAN NOW AVOID INJURY AND PROPERTY DAMAGE BY REPAIRING THE PROBLEM, OTHERS MIGHT NOT BE SO LUCKY. FORGIVE THE LENGTH OF THIS REPLY, THE WILKINSONS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762515May 31, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ROTORS ON ALL FOUR BRAKES CONTINUALLY OVERHEAT AND WARP OUT OF SHAPE. CHRYSLER TURNED THE ROTORS ON THE REAR BRAKES THE FIRST AND THEN TURNED THE ROTORS ON THE FRONT. THEY WERE WARPED AGAIN WITH IN 3 OR 4 THOUSAND MILES. CHRYSLER THEN REPLACED THE ROTORS WITH A NEW MATERIAL ??? AND THEY LASTED UNTIL ABOUT 22000 MILES. THEN THEY STARTED TO WOBBLE AGAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762375May 28, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DURIN THE FIRST 5000 MILES I FELT A THAT THE BRAKES WERE NOT WORKING PROPERLY AND I WAS TOLD THAT THE ROTORS WERE WARPED. THEY WERE REPLACED UNDER THE WARRANTY. AT ABOUT 10000 MILES IN AUGUST OF 2001 I FELT THE SAME PROBLEM AND WAS TOLD THE ROTORS WERE WARPED. I WAS TOLD THAT WAS SUPPOSED TO HAPPEN, THAT IS NOT CORRECT THEY SHOULD LAST AT LEAST 30000. THEY REPLACED THEM BUT CHARGED ME HALF PRICE. NOW AT 16000 MILES, NINE MONTHS AFTER THE ROTORS WERE REPLACED I AM TOLD THAT THEY NEED TO BE REPLACED AGAIN. THIS IS A PROBLEM AND THE DEALER SHIP, CLAIR JEEP IN WEST ROXBURY, MA IS NOT HELPFUL AND TOLD ME THAT I DON'T DRIVE THE JEEP ENOUGH AND IF I DID THAT THIS PROBLE WOULDN'T OCCUR. I BELIEVE THAT THERE IS A PROBLEM WITH THE CALIPERS THAT ARE CAUSING THE ROTORS TO WARP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762331May 27, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAVE HAD TO HAVE THE ROTORS ON MY JEEP SERVICED TWICE. WHEN STOPPING, THEY SHOOK SO BADLY I COULD HARDLY CONTROL THE VEHICLE. THE FIRST FAILURE WAS COVERED UNDER WARRANTY. I KNEW NOTHING OF THIS PROBLEM WITH JEEP AT THAT TIME. THE SECOND TIME, I HAD HEARD ABOUT THE PROBLEM AND ASKED THE DEALERSHIP IF I WOULD STILL HAVE TO PAY FOR THE SERVICE. THEY SAID YES, THAT THIS IS "NORMAL WEAR" FOR A VEHICLE THIS SIZE. ALMOST $300 EVERY YEAR?? WITH THE NUMBER OF COMPLAINTS, YOU THINK SOMETHING WOULD BE DONE ABOUT THIS PROBLEM. I THINK CHRYSLER WOULD RATHER PAY A WRONGFUL DEATH SETTLEMENT THAN HAVE TO RECALL SO MANY DEFECTIVE VEHICLES OUT ON THE ROAD. I WILL BE LOOKING FOR ANOTHER VEHICLE SOON, AND IT SURE WON'T BE ONE FROM CHRYSLER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762251May 24, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKES PULSATED AND WAS TOLD BY DEALERSHIP IT WAS DUE TO DRIVING IN WARM WEATHER. HAD ROTORS TURNED AT 12000 AND 30000 MILES WITH SAMPE PROBLEMS. STEERING WHEEL ALSO VIBRATES WHEN BRAKING AT HIGH SPEEDS. NOW HAVE 46000 MILES AND NEED ROTORS REPLACED. THIS SHOULD NOT BE NECESSARY REPLACEMENT AT THESE MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762216May 23, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, ENGINE AND ENGINE COOLING:ENGINE, SUSPENSION:FRONT, TIRES
THERE ARE ALOT OF PROBLEMS WITH THIS JEEP ALL WITCH I HAVE PROOF OF REPAIRS, CAM SHAFT, TIRES, BRAKES, ALIGNMENT AND HUMMING AT 65 MPH.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010126May 20, 2002
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WHILE DRIVING, LOCKING MECHANHISM IS INOPERABLE. VEHICLE MAKES A BUZZING NOISE AND LOCKS BECOME INOPERABLE. CONSUMER FEELS THIS IS A SAFETY ISSUE. CONSUMER HAS TAKEN VEHICLE TO THE DEALER FOUR TIMES TO HAVE VEHICLE REPAIRED. *AK CONSUMER STATES THAT YOU CAN NOT GET IN OR OUT *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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