Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10176489December 18, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
UNABLE TO REMEDY SAFETY RECALL F25 - ELECTRIC RADIATOR FAN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176505December 18, 2006
ENGINE AND ENGINE COOLING
TL*- THE CONTACT IS NOT HAPPY WITH THE SERVICE THAT HE RECEIVED FROM THE CHRYSLER CORPORATION. THE CONTACT HAS RECEIVED A RECALL NOTICE ON HIS 2002 JEEP GRAND CHEROKEE. THE NOTICE SAID THAT HE HAD TO CONTACT THE AAA TO HAVE THE VEHICLE TOWED TO DEALERSHIP. THE CONTACTED STATED THAT DEALERSHIP WILL NOT REIMBURSE HIM FOR THE VEHICLE BEING TOWED. THE RECALL IS FOR THE ELECTRICAL RADIATOR FAN. THE DEALERSHIP GAVE TENTATIVE DATE OF 12/19/06 BY 5:00 PM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176520December 18, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, VISIBILITY:GLASS, SIDE/REAR
FOURTH TIME A WINDOW REGULATOR HAS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176343December 17, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
FRONT PASSENGER DEFROSTER HAS FAILED CAUSING THE FRONT WINDOW TO NOT DEFROST ON THE PASSENGER SIDE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176284December 16, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
NO HEAT DUE TO BLEND DOOR FAILURE AND DEFECTIVE HVAC SYSTEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176239December 15, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DEFROSTER STOPPED BLOWING HOT AIR, WINDSHIELD FOGGED UP, BLENDER DOOR ON HEATING SYSTEM NEEDED TO BE REPLACED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176122December 14, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DT*: THE CONTACT STATED THE FRONT PASSENGER SIDE POWER WINDOW FAILED TO OPERATE, AND WOULD NOT ROLL UP. THE VEHICLE WAS INSPECTED BY THE DEALER, WHO DETERMINED THE WINDOW REGULATOR NEEDED TO BE REPLACED. AFTERWARDS, THE FRONT DRIVER SIDE POWER WINDOW FAILED TO OPERATE. THE VEHICLE WAS INSPECTED BY A DEALER, WHO DETERMINED THE WINDOW REGULATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176195December 14, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
02 JEEP GRAND CHEROKEE BLEND DOOR FAILURE, HEATER AND DEFOGGER FAILURE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176053December 13, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
COLD AIR BLOWS FROM ONE SIDE OF THE DASH EVEN WHEN THE HEAT IS TURNED ON. DEFROSTING/DEFOGGING OF THE WINDSHIELD IS NOT ACCOMPLISHED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175762December 11, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
WINDSHIELD FOGS TO POINT OF ZERO VISABILITY. HVAC HAS FAILED - NO HEAT FROM ANY VENT. THE WINDSHIELD WILL NOT DEFROST/DEFOG MAKING THE VEHICLE EXTREMELY UNSAFE TO OPERATE IN RAIN AND COLD WEATHER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175755December 11, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
DT*: THE CONTACT STATED A NHTSA RECALL LETTER #F25 FOR THE ENGINE AND ENGINE COOLING: COOLING SYSTEM: FAN, WAS RECEIVED TWO MONTHS AFTER THE ELECTRIC FAN BLADE MODULE WAS REPLACED. THE MANUFACTURER REFUSED TO REIMBURSE THE CONTACT DUE TO THE MODULE BEING REPLACED AND NOT JUST THE FAN BLADES. UPDATED 1/19/2007 - THE VEHICLE HAD BEEN OVERHEATING AS A RESULT OF THE FAILURE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175772December 11, 2006
UNKNOWN OR OTHER
AUTOMATIC CLIMATE CONTROL DOES NOT BLOW AIR AT THE SAME VELOCITY FROM ALL VENTS. SOME VENTS GET LOTS OF AIR, SOME BARELY BLOW AIR AT ALL. IN ADDITION, I HAVE HAD THIS PROBLEM ADDRESSED TWICE, AND STILL GET HOT AIR FROM DRIVER AND COLD AIR ON PASSENGER WHEN BOTH SHOULD BLOW HOT AIR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175776December 11, 2006
SEAT BELTS:FRONT:RETRACTOR, PARKING BRAKE
DT*: THE CONTACT STATED THE DRIVER SIDE SEAT BELT WOULD NOT RETRACT. THE DEALER WAS NOT CONTACTED. ALSO, WHEN ATTEMPTING TO USE THE PARKING BRAKE, THE LEVER SNAPPED, AND WENT LOOSE. THE DEALER DETERMINED THE CABLE NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175793December 11, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
2002 JEEP GRAND CHEROKEE - CLIMATE CONTROL BLEND DOOR FAILURE. THE PASSENGER SIDE TEMPERATURE BLEND DOOR FAILED AT 53K MILES. THIS IS A KNOWN PROBLEM WITH ALL JEEP GRAND CHEROKEES. THE FAILURE WAS REPAIRED UNDER A SELF PURCHASED (I.E NON-CHRYSLER) WARRANTY WITH A $250 DEDUCTIBLE. THE WARRANTY COMPANY WOULD NOT REPAIR THE DRIVERS SIDE BEND DOOR, THUS THIS REPAIR WILL MOST LIKELY NEED TO BE PERFORMED AGAIN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175835December 11, 2006
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, UNKNOWN OR OTHER
I AM HEARING A GRINDING SOUND UNDER MY DASH WHICH IS ONE OF THE REPORTED FIRST SYSTEM OF A FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175847December 11, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
HVAC BLEND DOORS FAIL CAUSING INADEQUATE DEFROSTING OF WINDSHIELD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175691December 10, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
MY WIFE & I OWN A 2002 JEEP GRAND CHEROKEE THAT WE PURCHASED NEW. WE HAD OVERHEATING PROBLEMS WITH THE VEHICLE AND TOOK IT TO OUR CHRYSLER DEALERSHIP JUNE 23, 2006 TO HAVE IT REPAIRED. THE DEALERSHIP DETERMINED THAT AMONG OTHER THINGS, THE COOLING FAN WAS NOT WORKING PROPERLY AND NEEDED TO BE REPLACED. I HAD RESEARCHED THE PROBLEM AND LEARNED FROM YOUR WEBSITE THAT ON JUNE 6TH,, 2006 CHRYSLER GROUP ANNOUNCED THAT IT WAS RECALLING OUR JEEPS COOLING FAN FOR POTENTIAL SEPARATION OF THE FAN BLADES (ATTACHMENT). I TOLD OUR REPAIR ADVISOR OF THE ANNOUNCED RECALL AND DESPITE HAVING AN UNRELATED PROBLEM WITH THE FAN I DIDN'T WANT TO PAY TO REPLACE A PART THAT CHRYSLER WAS GOING TO REPLACE PER THE RECALL. HE TOLD ME THAT BECAUSE CHRYSLER HAD NOT COMPLETED THE ADMINISTRATION OF THE RECALL I WOULD HAVE TO COVER THE COST OF REPAIRS BUT WOULD BE REIMBURSED WHEN THE RECALL MADE IT THROUGH THE SYSTEM. ON AUGUST 30, CHRYSLER COMPLETED THE ADMINISTRATION OF THE RECALL; I FOLLOWED THE INSTRUCTIONS FOR REIMBURSEMENT AND WAS REACHED BY A CHRYSLER CUSTOMER SERVICE REPRESENTATIVE BY TELEPHONE. THE REPRESENTATIVE STATED THAT I WAS NOT GOING TO BE REIMBURSED FOR REPAIRS BECAUSE THE RECALL NOTIFICATION OCCURRED AUGUST 30 AND I HAD REPLACED THE RECALLED FAN JUNE 22ND FOR AN UNRELATED PROBLEM. I STATED THAT THE RECALL WAS ANNOUNCED JUNE 6TH; I REPLACED THE FAN AFTER THAT DATE; MY STATEMENT FELL ON DEAF EARS. I BELIEVE CHRYSLER IS FAILING TO LIVE UP TO THE RECALL; CHRYSLER SHOULD REIMBURSE ME FOR THE REPLACEMENT OF THE COOLING FAN PLUS LABOR BECAUSE I HAD REPLACED IT AT MY EXPENSE MORE THAN TWO WEEKS AFTER THE RECALL WAS OFFICIALLY ANNOUNCED. I SHOULD NOT BE CASTIGATED BECAUSE CHRYSLER TOOK GREATER THAN TWO MONTHS TO ADMINISTER THE RECALL. PLEASE CONTACT ME WITH WHAT YOU FEEL IS THE PROPER REMEDY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175692December 10, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175704December 10, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
MY JEEP GRAND CHEROKEE'S VENTILATION SYSTEM HAS A FAULT COMPONENT WHICH CAUSES THE VENTS TO BLOW ALL COLD OR ALL HOT AIR. IT CAUSES MY WINDSHIELD TO FOG UP UNCONTROLLABLY. THE REPAIR SHOULD REALLY BE THE PRODUCT OF A FACTORY RECALL, INSTEAD, IT WILL COST ME APPROX $1400 TO FIX THIS PROBLEM ON MY OWN. I KNOW THIS IS A MAJOR FAILURE POINT ON THESE VEHICLES FROM 1999-2004. IT IS A MAJOR SAFETY CONCERN AND I AM WILLING TO FILE A CLASS-ACTION SUIT AGAINST DAIMLER CHRYSLER AS A RESULT OF THIS FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175717December 10, 2006
ELECTRICAL SYSTEM
MY 2002 JEEP GRAND CHEROKEE LIMITED IS BLOWING COLD AIR OUT THE PASSENGER SIDE AND MAKES A CREAKING SOUND IN THE DASH EVEN WHEN THE VEHICLE IS OFF. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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