Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10816679December 29, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 02/12/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816500December 28, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
VEHICLE WAS IN MOTION WHEN I NOTICED SMOKE COMING OUT OF THE PASSENGER VANITY MIRROR AREA. I IMMEDIATELY PULLED OVER, TURNED THE CAR OFF, AND CALLED 911. THE RESPONDING FIREMEN HAD TO CUT A HOLE IN THE ROOFLINER OF THE AUTOMOBILE IN ORDER TO DETERMINE THE LOCATION OF THE START OF THE FIRE, WHICH THEY CONFIRMED WAS THE WIRING TO THE VISOR. THE DIRECT CAUSE OF THE FIRE WAS CONFIRMED BY SERVICE EMPLOYEES AT THE DEALERSHIP THE CAR WAS BROUGHT TO, AS WELL AS INVESTIGATIVE ENGINEERS FOR CHRYSLER, AS FAULTY WIRING TO THE VISOR LIGHTING ON THE PASSENGER SIDE OF THE VEHICLE. THE CAUSE OF THIS INCIDENT IS DIRECTLY RELATED TO NHTSA CAMPAIGN #14V391000, CHRYSLER RECALL #P36. A RECALL FOR THE VISOR WIRING WAS ISSUED, AND REPAIRS WERE MADE AT THE DEALERSHIP. THE FIRE IN THE VANITY AREA OF THE AUTOMOBILE OCCURRED ROUGHLY A MONTH AFTER THE RECALL REPAIR WAS COMPLETED. THIS LEADS ME TO BELIEVE THAT THE SOLUTION FOR THE RECALL ISSUE IS NOT SUFFICIENT AND SHOULD CONTINUE TO BE INVESTIGATED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10811586December 21, 2015
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
A YEAR AGO I CALLED MY DEALERSHIP ABOUT MY CAR NOT STARTING JUST WEEKS AFTER COMPLETING A MAJOR (NORMAL) SERVICE. AFTER COMPLAINING TO THE DEALERSHIP AND JEEP DIRECTLY, I HAD MY JEEP TOWED AND THEY AGREED TO FIX THE FUEL PUMP (A RECALL THAT HAD RECENTLY COME OUT, BUT NOT YET ON MY SPECIFIC JEEP). THE FIX SEEMED TO WORK FOR A FEW MONTHS, BUT THEN BEGAN HAPPENING AGAIN, ONLY NOW I CAN SOMETIMES START THE JEEP AFTER WAITING AWHILE. LESS THAN 2 MONTHS AGO WHEN MY JEEP WOULDN'T START AGAIN, I CALLED SCHEDULED AN APPOINTMENT TO HAVE IT FIXED AGAIN, ALONG WITH AN OIL CHANGE. WHEN I PICKED UP MY JEEP, I LEARNED THAT THE FIX WAS NOT DONE. THE MECHANIC NOTED THAT IT HAD ALREADY BEEN DONE. I COMPLAINED TO THE CASHIERS THAT THE JEEP NOT STARTING WAS THE MAIN REASON I BROUGHT THE JEEP IN. I ASKED TO SPEAK TO SOMEONE, BUT THEY COULDN'T FIND MY SERVICE ADVISER. I ASKED THEM TO HAVE HIM CALL ME. HE NEVER CALLED. I LEFT SEVERAL MESSAGES AND I'VE SENT EMAILS TO THE SUPERVISOR, AND NO RETURN CALLS. NOW I HAVE A NEW PROBLEM IN ADDITION TO THE JEEP NOT ALWAYS STARTING, I HAVE A SIGNIFICANT WATER SLOSHING NOISE COMING FROM THE PASSENGER SIDE. NOTE: EACH TIME THAT MY CAR HAS FAILED TO START, IT WAS FIRST IN THE OFF POSITION AND PARKED. THE NUMBER OF TIMES MY JEEP HAS FAILED TO START, OR DIED AFTER START HAD BEEN MORE THAN 10 TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811090December 18, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAS EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810680December 16, 2015
AIR BAGS, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY VEHICLE HAS A RECALL (R09/NHTSA 15V-115) FOR FAILURE OF THE TIPM RESULTING IN VEHICLE STALLS AND NON STARTS WHICH HAVE OCCURRED ON MULTIPLE OCCASIONS SINCE 2013 MOST RECENTLY 12/15/15. MY VEHICLE HAS STALLED IN TRAFFIC ON THE HIGHWAY AND INTERSTATE AT SPEED IN HEAVY TRAFFIC ALMOST CAUSING SEVERAL ACCIDENTS. I HAVE TAKEN THE VEHICLE TO THE LOCAL DEALER (NAPOLETON) WHO ATTEMPTED TO FIX WITHOUT RESOLVE. IN FACT, I BROUGHT BACK AFTER THERE FIRST ATTEMPT AND THEY WANT TO CHARGE ME $1600 TO REPAIR. I HAVE RESEARCHED OTHER COMPLAINTS AND TRULY KNOW THIS IS AN ELECTRICAL ISSUE THAT IS PART OF THE SAFETY RECALL. ADDITIONALLY, MY AIRBAG LIGHT CONTINUES TO COME ON WHICH IS ALSO ADDRESSED IN THE RECALL. JEEP HAS REFUSED TO REPAIR AND I CANNOT DRIVE VEHICLE DUE TO SAFETY CONCERNS. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809992December 14, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE RECALL REPAIR (TIPM FUEL PUMP RELAY) WAS COMPLETED ON SEP 03, 2015 AND AGAIN FOLLOWED UP ON SEP 14, 2015. NO START CONDITIONS CONTINUE TO OCCUR MULTIPLE TIMES PER WEEK. MUST CYCLE THROUGH IGNITION/ACCESSORY/RUN/OFF MULTIPLE TIMES BEFORE STARTING ON OCCASION. THIS CONDITION MAY HAPPEN 1, 2, OR 3 TIMES IN SUCCESSION BEFORE ENGINE WILL START. OTHER TIMES THERE IS NO OCCURRENCE FOR MANY DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809294December 9, 2015
FUEL/PROPULSION SYSTEM
VEHICLE WILL STALL DURING USE WHEN FOOT IS REMOVED FROM GAS PEDAL. WHILE DRIVING AT FULL SPEED FOR THE ROAD AND NEEDING TO TAKE FOOT OFF GAS PEDAL, THE JEEP'S ENGINE WILL SHUT OFF AND I RECEIVE NO LIGHT INDICATING THAT THIS HAS HAPPENED. IT ISN'T UNTIL I ATTEMPT TO TURN THE WHEEL OR STOP THE JEEP THAT I REALIZE I HAVE NO POWER. TYPICALLY HAPPENS WHEN DEACCELERATING DOWN AN EXIT RAMP OR WHEN TURNING THROUGH A TRAFFIC LIGHT. VERY DANGEROUS TO NOT BE ABLE TO TURN STEERING WHEEL AND EVEN MORE DANGEROUS WHEN I HAVE SOMEONE IMMEDIATELY BEHIND ME THAT DOESN'T REALIZE MY CAR HAS STALLED AND IS STILL MOVING AS IF I'M MOVING. I NOTICED THIS HAPPENING PRIOR TO RECALL NOTICE15V-115 AND HAD THE RECALL WORK COMPLETED ON 8-17-15. HOWEVER, THE VEHICLE CONTINUES TO HAVE THE SAME ISSUE AND THE DEALERSHIP CANNOT DUPLICATE THE ISSUE AND THE JEEP'S COMPUTER IS NOT SHOWING THAT THERE HAVE BEEN ANY ENGINE STALLS. SPECIFICALLY, THIS HAPPENS WHEN VEHICLE IS IN MOTION IMMEDIATELY AFTER TAKING FOOT OFF OF THE GAS PEDAL. IT HAS HAPPENED ON HIGHWAY EXIT RAMPS, AT TRAFFIC LIGHTS ON MAIN ROADWAYS, AND WHILE TURNING THROUGH A LIGHT ON A CITY STREET. 100% RELATED TO GOING ABOVE 35 MPH AND REMOVING FOOT OFF OF THE GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808956December 8, 2015
FUEL/PROPULSION SYSTEM
SAFETY RECALL R09/NHTSA 14V-115 IT HAS BEEN OVER 6 MONTHS AND IT IS STILL NOT FIXED. DEALERSHIP KEEPS SAYING IT DOES NOT HAVE PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808850December 7, 2015
ELECTRICAL SYSTEM
I BOUGHT A 2012 GRAND CHEROKEE USED THREE WEEKS AGO TO THE DAY WHEN WHILE DRIVING THE KIDS TO THE LIBRARY SATURDAY, SUDDENLY ALL THE WARNING LIGHTS (CHECK ENGINE, ABS, TRACTION CONTROL, BRAKE, SERVICE POWER STEERING SYSTEM ETC.) BUZZERS, SPEEDOMETER AND TRANSMISSION POSITION STARTED ACTING ERRATICALLY. I PULLED OVER AND TURNED THE CAR OFF. AFTER A FEW MINUTES I RESTARTED IT AND MADE IT TO MY DRIVEWAY WHEN IT DID IT AGAIN. I GOT IT INTO MY GARAGE, DISCONNECTED THE BATTERY CABLE AND LET IT SIT UNTIL THIS MORNING. WHEN I RE-CONNECTED THE CABLE AND STARTED THE CAR ONLY THE CHECK ENGINE LIGHT CAME ON. SO THE WIFE FOLLOWED ME TO THE DEALER WHERE WE DROPPED IT OFF. LUCKILY IT MADE THE 8 MILE TRIP WITHOUT ANY OTHER ISSUES. THEN A FEW HOURS LATER THE SERVICE DEPT. CALLED ME TO SAY IT WAS THE TIPM, APPX. $950.00, NOT UNDER WARRANTY, AND ABOUT 3 TO 5 DAYS TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808632December 6, 2015
EXTERIOR LIGHTING
AUTOMATIC LIGHT SENSOR WILL TURN OFF HEADLIGHTS AT NIGHT WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808522December 4, 2015
VISIBILITY/WIPER
IN MY 2012 JEEP GRAND CHEROKEE OVERLAND MODEL WITH A LEATHER DASHBOARD, THE LEATHER MATERIAL HAS SEPARATED FROM THE DASHBOARD AND IS AFFECTING THE WINTER PERFORMANCE OF THE FRONT WINDSHIELD DEFROSTER BY PARTIALLY BLOCKING THE AIR VENTS. THIS PRESENTS A SAFETY HAZARD THAT WILL ONLY GET WORSE WITH TIME UNTIL JEEP ISSUES A RECALL TO FIX OR REPLACE THE FAULTY DASHBOARDS ON THESE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808062December 2, 2015
SERVICE BRAKES
IN AUGUST OF 2014 I NOTICED A FIRM RESPONSE FROM MY BRAKE PEDAL WHEN STARTING THE CAR. I BROUGHT IT TO THE DEALER, GRAVA IN MEDFORD MA, AND THEY TOLD ME THEY FIXED IT AND THAT IT WAS COVERED UNDER RECALL P14. I LATER LEARNED THEY ONLY REPLACED THE BRAKE BOOSTER PUMP SHIELD AND NOT THE BOOSTER. IN OCTOBER OF 2015 I HAD A SUDDEN LOSS OF BRAKE POWER WHEN MY BRAKE BOOSTER FAILED AND HAD TO HAVE MY CAR TOWED TO THE DEALER. THE VEHICLE WAS IN MOTION WHEN THIS OCCURRED; LUCKILY SLOW SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806147November 23, 2015
SERVICE BRAKES
DRIVING ABOUT 45MPH ON CITY STREET DURING FIRST SNOW STORM OF THE YEAR. APPROACHING RED LIGHT, ENGAGED BRAKES, HEARD ANTI-LOCK START TO KICK IN, THEN HEARD A POPPING NOISE, AND THEN NEAR COMPLETE LOSS OF BRAKE POWER. NO ACCIDENT. NEED TO PUSH BRAKES EXTREMELY HARD IN ORDER TO GET EVEN THE SLIGHTEST BRAKING ABILITY. CAR WAS BOUGHT USED AS A CPOV FROM DEALER IN LATE 2014. WAS NOT INFORMED OF POTENTIAL BRAKE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795050November 20, 2015
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS AND ALSO WHILE THE VEHICLE WAS PARKED, THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. IN ADDITION, ONCE THE BRAKE PEDAL WAS DEPRESSED, IT FAILED TO RELEASE. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER AND THE BRAKE PEDAL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 2,000. UPDATED 02/06/15*LJ; UPDATED 4/25/18*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795168November 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794893November 19, 2015
EXTERIOR LIGHTING
RIGHT FRONT HEADLAMP MELTED INTERNALLY DUE TO OVERHEATING DAMAGING THE WIRING AND THE HEADLAMP ASSEMBLY, AND NOW THE TURN SIGNAL DOES NOT WORK. TAKEN TO THE DEALERSHIP AND THEY TOLD US THAT IN ORDER TO FIX IT, THE HEADLAMP ASSEMBLY NEED TO BE REPLACED . THEY ESTIMATED IT IN $1200 AND TOLD ME THAT THE WARRANTY WONT COVER IT. THE CAR JUST HAVE 16749 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794719November 18, 2015
ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL CAP MIGHT HAVE FAILED OR THE CONTACT MIGHT HAVE REFUELED THE VEHICLE WITH THE INACCURATE FUEL TYPE. THE FAILURE OCCURRED INTERMITTENTLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790699November 16, 2015
EXTERIOR LIGHTING
MY VEHICLE WAS RETURNED TO DEALERSHIP WHEN IT STOPPED WHILE DRIVING ON A PUBLIC HIGHWAY.AT THE TIME THEIR WERE FOUR (4) RECALLS. AFTER TWO MONTHS AT THE DEALERSHIP I WAS ABLE TO PICK UP THE VEHICLE WHICH WAS PARTLY REPAIRED INCLUDING P36/NHTSA 14V-391.APPROXIMATELY 75 DAYS LATER(11-10-15) MY VEHICLE CAUGHT ON FIRE WHILE LOCATED IN FRONT OF MY OFFICE. MY VEHICLE WHILE TURNED OFF AND SITTING FOR SOME 15 PLUS MINUTES CAUGHT FIRE IN THE DRIVER'S SIDE SUN VISOR VANITY LAMP. I WAS ABLE TO EXTINGUISH FIRE THEN NOTIFIED DEALERSHIP WHO SENT WRECKER TO TAKE VEHICLE BACK TO THEIR DEALERSHIP.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10791123November 16, 2015
ELECTRICAL SYSTEM
ON 11/3/2015 AT APPROXIMATELY 5:30AM I WAS DRIVING MY 2012 JEEP GRAND CHEROKEE WHEN I BEGAN TO SMELL STRONG FUMES WHICH I SUSPECTED WAS COMING FROM MY CAR. MOMENTS LATER SMOKE BEGAN OVERWHELMING THE CAB OF THE VEHICLE. I PULLED OVER, GOT OUT AND IT WAS THEN I SAW FLAMES COMING FROM THE TOP OF MY CAR OVER THE AREA OF THE DRIVER'S SEAT. THE FIRE DEPARTMENT CAME TO PUT OUT THE FIRE. THE ROOF AND DRIVER'S SEAT WAS DAMAGED FROM THE FLAMES. INSPECTIONS BY MY AUTO INSURANCE AND JEEP CONFIRMED THE SOURCE OF THE FIRE WAS FROM WIRING LOCATED ON THE DRIVER SIDE SUN VISOR. THIS IS RELATED TO A RECALL ON THE VEHICLE WHICH I HAD ADDRESSED IN OCTOBER 2014 (PAPERWORK ATTACHED AS WELL AS PICTURES OF THE DAMAGED VEHICLE AND FIRE).
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10789504November 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN THE PUSH BUTTON START WAS PRESSED. THE CONTACT STATED THAT THE PUSH BUTTON START WOULD ALSO NOT TURN OFF THE VEHICLE. THERE WAS A DISPLAY ERROR INDICATING THAT THE IGNITION WAS STILL ON EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE CONTACT WAS WAITING FOR THE PART TO REPAIR THE VEHICLE FOR SEVERAL MONTHS. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE RECALL REPAIR WOULD BE COMPLETED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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