Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10660569November 24, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
OUR CAR STOPPED WORKING AND WE WERE STRANDED. I WAS STRANDED WITH MY 3 YEAR OLD CHILD. THE VEHICLE'S ALARM WENT OFF AND THE TIRES LOCKED MAKING IT DIFFICULT TO TOW. WE CALLED THE CHRYSLER TWICE AND THEY CANNOT TELL US WHEN THE PARTS WILL BE ARRIVING. THE DEALERSHIP FIXED THE TOTALLY INTEGRATED POWER MODULE ( THE PART LISTED IN MY RECALL NOTICE). HOWEVER, CHRYSLER REFUSES TO REIMBURSE ME FOR MY EXPENSES UNTIL THEY RECEIVE PARTS. IT HAS BEEN A MONTH AND I PAID $1400.17 FOR THE RECALLED PART AND LABOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660715November 24, 2014
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
CRUISE CONTROL STOPPED WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660437November 24, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD ONLY START AFTER SEVERAL ATTEMPTS. ALSO, THE CONTACT STATED THAT THE FUEL PUMP CONTINUED TO RUN AFTER THE VEHICLE WAS TURNED OFF WHICH DRAINED THE BATTERY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT RECEIVED A NOTICE FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660463November 24, 2014
ENGINE, VEHICLE SPEED CONTROL
I HAD AN EXTREMELY DANGEROUS SITUATION OCCUR ON NOVEMBER 15, 2014 WITH OUR 2011 GRAND CHEROKEE. AROUND 7 P.M., I WAS MERGING ONTO INTERSTATE 95 SOUTH FROM 332, THE NEWTOWN, PA EXIT. I DID A HARD ACCELERATION TO AVOID TRAFFIC BRINGING UP THE REAR. THE ENGINE THEN ACCELERATED UNCONTROLLABLY ... SO FAST THAT THE TACHOMETER WAS PINNED TO THE RIGHT SIDE ... INTO THE RED ZONE NEAR 7K. A LATER CHECK OF THE VEHICLE MAXIMUM SPEED ON THE GARMIN GPS REVEALED IT PEAKED AT 97 M.P.H. WITH MY FOOT COMPLETELY OFF THE GAS PEDAL, THE ENGINE WAS PINNED TO MAXIMUM REVS. I HONESTLY THOUGHT IT WOULD DISINTEGRATE. IN THE SPAN OF A FEW SECONDS, I KNEW NOT TO SHUT OFF THE ENGINE, AS I WOULD HAVE LOST STEERING. I HAD THE PRESENCE OF MIND TO PUT THE TRANSMISSION IN NEUTRAL, TO AT LEAST STOP THE SPEEDING. THE ENGINE CONTINUED TO REV OUT OF CONTROL. I BELIEVE I WAS KICKING THE GAS PEDAL, AND THE ENGINE EVENTUALLY RELEASED ITS GRIP ON SPEED AND RETURNED TO NEAR-IDLE, UPON WHICH I RE-ENGAGED TO DRIVE. IF A CAR WERE ANYWHERE AHEAD OR NEAR ME, A DEVASTATING WRECK WOULD HAVE BEEN THE RESULT. I TOOK THE JEEP TO THE REEDMAN-TOLL SERVICE DEPARTMENT IN LANGHORNE, PA. THEY COULD FIND NOTHING THAT WOULD CONFIRM THE INCIDENT. I CONTACTED CHRYSLER CUSTOMER SERVICE. AN AGENT NAMED [XXX] TOOK MY REPORT AND SAID HE HAD NO SIMILAR REPORTS. I FIND IT DISTRESSING THAT NOTHING IN THE JEEP 'BLACK BOX' RECORDING SYSTEM WOULD HAVE A RECORD OF THIS POTENTIALLY CATASTROPHIC INCIDENT. THE REEDMAN SERVICE ADVISOR SPECULATED THAT I MAY HAVE 'RESET' THE SOFTWARE IF AND WHEN I WAS KICKING THE ACCELERATOR WHILE THE EVENT WAS UNDER WAY. 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660509November 24, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED INTERMITTENTLY. THE CONTACT STATED THAT RECALL NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE DEALER STATED THE REMEDY WAS UNDER DEVELOPMENT AND PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660510November 24, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS INCLUDED IN RECALL NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659944November 21, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM), HOWEVER THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659958November 21, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
EARLY OCT. MY VEHICLE STARTED TO HAVE A ISSUE WITH STARTING. SO I JUST IGNORED IT FOR A FEW WEEKS AS TIME WENT ON IT GOT WORSE AND WORSE. SO ON OCTOBER 30TH I DID SOME RESEARCH. FOUND THAT IT WAS A TIPM PROBLEM I WAS OCCURRING. MIND YOU I AM MECHANICALLY INCLINE I DO WORK FOR A CAR COMPANY AND FIX CARS ALL DAY. SO ON OCT 31ST I TOOK IT TO SUBURBAN CHRYSLER IN TROY MI. THEY DID 2 RECALLS AND SAID YOU HAVE A TIPM ISSUE. OK COVERED UNDER WARRANTY? NOPE! $1190.00 TO FIX. I STATE TO THE SERVICE ADVISOR [XXX], THERE IS A RECALL FOR THE SAME ISSUE. HE STATES IT DOSE NOT APPLY TO YOUR VEHICLE. I STATE I DON'T UNDERSTAND. BUT THERE IS A FIX CAN I HAVE MY VEHICLE REPAIRED THE SAME WAY. HE STATES NO. SO I NEED TO BUY A WHOLE TIPM WHERE OTHERS JUST GET A BYPASS? THEY STATE YES. F*** THAT. I REMOVE MY VEHICLE FROM THERE. I CALL CHRYSLER FOR ANY KIND OF SUPPORT. NOTHING. NO ASSISTANCE. NO WORDS OF ADVICE. I TELL THEM, HOW DO I DRIVE MY CAR IF IT STALLS OR WONT START. SORRY CANT HELP YOU. AM I SUPPOSED TO DRIVE MY CAR? THEY CANT TELL ME IF I CAN DRIVE MY CAR. THAT UP TO ME THEY STATE. SO THERE NOT SURE IF I SHOULD DRIVE OR NOT. OVER THE WEEKEND I CONTEMPLATED ABOUT WHERE TO TAKE MY VEHICLE TO GET FIXED. I GUESS ILL PAY $1190 MONDAY GOES BY. I GET HOME AND SURE ENOUGH A RECALL NOTICE IN MY MAIL. YOU MEAN TO TELL ME THEY DID NOT KNOW 3 DAYS EARLIER? THEY JUST WANTED ME TO PAY $1190. SO HIS COMMISSION CHECK IS NICE. I KNOW HOW IT WORKS. LITTLE DID THEY KNOW I WAS A SERVICE ADVISOR FOR CHRYSLER FOR OVER A YEAR!!!! NOW ITS 11/21 AND MY VEHICLE DID NOT START THIS MORNING DUE TO THE FUEL PUMP RUNNING ALL NIGHT.... NOW IF THE FUEL PUMP BURNS OUT DO THEY REPLACE THAT UNDER THE RECALL? THERE IS A TRICK. IF IT RUNS WHEN THE VEHICLE IS OFF. OPEN THE HOOD AND SLAP THE FUSE BOX AND IT WILL TURN OFF. MIND YOU IT WAS 11DEGRESS HERE THIS MORNING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660061November 21, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM), AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660142November 21, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM THE CONTACT WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659677November 20, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED INTERMITTENTLY. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT INDICATED THAT THE LAST TIME THE FAILURE OCCURRED, THE VEHICLE WAS NOT ABLE TO BE RESTARTED. THE CONTACT RECEIVED ASSISTANCE FROM THE POLICE TO PUSH THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO INDICATED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INCLUDED IN RECALL NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM).HOWEVER, THE DEALER INDICATED THAT THE TIPM PART WAS NOT AVAILABLE AND THE ALTERNATOR WAS THE REMEDY TO FIX THE VEHICLE. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653296November 20, 2014
FUEL SYSTEM, GASOLINE
2011 JEEP GRAND CHEROKEE LAREDO. CONSUMER STATES VEHICLE DID NOT START. *TGW THE CONSUMER'S WIFE WAS FINALLY ABLE TO GET THE VEHICLE STARTED. THE CONSUMER TOOK THE VEHICLE TO THE DEALER, WHERE THE DEALER INFORMED HIM THE FUEL PUMP RELAY WIRING HARNESS OVERLAY NEED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659862November 20, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM), NHTSA CAMPAIGN ID NUMBER: 14V391000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659184November 19, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659276November 19, 2014
ENGINE
RECALL P54/NHTSA 14V-530 MY JEEP HAS STALLED 5 TIMES IN A YEAR. CALLED CHRYSLER ABOUT THIS RECALL AND THEY DO NOT HAVE THE PARTS TO FIX IT. TOOK IT TO THE DEALER AND WAS TOLD THE SAME THING. I ASK BOTH OF THEM, WHAT IF IT STALLS AND I AM IN A CRASH. THERE RESPONDS WAS THAT THEY HOPE THAT DOESN'T HAPPEN. MY QUESTION IS WHAT CAN I DO ABOUT THIS SITUATION? THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659350November 19, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659398November 19, 2014
AIR BAGS
THIS PAST JULY, ON AN EXTREMELY HOT AFTERNOON, WHILE DRIVING ON THE HIGHWAY, I NOTICED THAT THE LEATHER COVERING ON THE DASHBOARD FROM WINDOW TO GLOVE BOX WAS LIFTING AND WRINKLING BEFORE MY EYES. UNDER THIS AREA OF THE DASH ARE AIRBAGS. I PULLED OFF THE HIGHWAY AND RELAYED THIS INFORMATION TO A MECHANIC FRIEND, HE FELT THAT I'D BE ABLE TO CONTINUE DRIVING SAFELY UNTIL I REACHED MY DESTINATION, BUT SHOULD IMMEDIATELY CALL MY JEEP DEALERSHIP ONCE I ARRIVED. I HAVE SINCE SPOKEN WITH MY DEALERSHIP AND CHRYSLER SEVERAL TIMES AND THEY KEEP TELLING ME IT'S A COSMETIC DEFECT AND THE DASH JUST WASN'T GLUED PROPERLY WHEN MANUFACTURED. I HAVE BEEN TOLD THEY WILL REPAIR IT AT A DISCOUNTED PRICE OF $500 BECAUSE MY CAR IS OVER THE WARRANTY. I AM EXTREMELY CONCERNED THAT MY IN-DASH AIRBAGS MAY DEPLOY AT ANYTIME AND DON'T FEEL THIS REPAIR SHOULD BE AT MY EXPENSE, ESPECIALLY WITH THE MOST RECENT RECALLS BUT CAN'T GET ANYONE AT CHRYSLER TO TAKE THIS SERIOUSLY. IS THERE ANY INFORMATION SUPPORTING MY CONCERN? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659413November 19, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE BRAKES BECAME INOPERABLE AND THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A BRAKE BOOSTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658840November 18, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY CAR WOULD NOT START, IT ONLY CRANKS UP, BUT IT IS NOT DRIVABLE AND I WILL NOT PUT MY LIFE AT RISK FOR OPERATING A DEFECTED VEHICLE ON THE HIGHWAY, WHEN IT COULD STALL AND RESULT IN A CAR CRASH. MY SAFETY IS NOT GUARANTEED AT THIS TIME. LAST FRIDAY MORNING, MY VEHICLE WAS TOWED TO THE CLOSEST DEALERSHIP TO BE SERVICE AND PARTS ARE NOT AVAILABLE. CHRYSLER HAS NOT PROVIDED REPAIR PARTS (THE INTERNAL PUMP RELAY) TO THE DEALERSHIPS IN THE AREA AND THERE IS NO EXPECTED TIME OF WHEN THESE PARTS WILL BECOME AVAILABLE. THE DEALERSHIP WILL NOT PROVIDE ME WITH A LOANER OR PAY FOR A RENTAL CAR, WHILE MY CAR IS BEING REPAIRED. CHRYSLER IS NOT BEING HELPFUL IS REMEDYING THE SITUATION AT HAND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659058November 18, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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