Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10176028December 13, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
DT*: THE CONTACT STATED WHILE DRIVING 10 MPH, THERE WAS A LOUD CLICKING SOUND COMING FROM THE TRANSMISSION. WHEN THE CONTACT PARKED AND EXITED THE VEHICLE, IT SPONTANEOUSLY SHIFTED INTO REVERSE, AND ACCELERATED BACKWARDS, STRIKING THE SIDE OF THE RESIDENCE WITH THE FRONT LEFT DOOR OF THE VEHICLE. IT WAS TAKEN TO A SERVICE DEALER, WHO WAS UNABLE TO DETERMINE THE PROBLEM. THE MANUFACTURER WAS ALSO NOTIFIED
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10175741December 11, 2006
ELECTRICAL SYSTEM
THE BLEND DOORS ON THE HVAC SYSTEM DO NOT ALWAYS FUNCTION AND WILL BLOW COLD AIR IN THE WINTER AND HOT AIR IN THE SUMMER. THIS HAPPENS WHEN THE "AUTO" MODE IS ACTIVATED. 1999-2004 LONG HISTORY OF FAILURE AND AFRAID THAT IF I CONTINUE TO USE MINE WILL ALSO FAIL AND WILL EITHER HAVE TO REPAIR MYSELF WITH APPROX 8 HOURS OF LABOR AND OF COURSE THE PRICE OF THE REPAIR UNIT OR HAVE TO PAY EVEN HIGHER PRICE TO JEEP (CHRYSLER) TO HAVE A KNOWN DEFECT REPAIRED AT MY COST. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175857December 11, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
I AM A PARAPLEGIC THAT HAS NO FEELING FROM MY CHEST DOWN. I RECEIVED A 3RD DEGREE BURN ON MY LEFT BUTTOCKS FROM THE HEATED LEATHER SEATS IN MY 2004 JEEP GRAND CHEROKEE. I USED IT FOR A TOTAL OF ABOUT 1 1/2 HOUR TO 2 HOURS, WITH ABOUT AN HOUR BREAK IN THE MIDDLE. I NOTIFIED JEEP, THEY LOOKED AT AND SAID IT WASN'T THEIR FAULT. I HAVE A BURN AND SCAR TO PROVE IT. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10175730December 10, 2006
ELECTRICAL SYSTEM
LOUD CREAKING SOUND COMING FROM ITS UNDERSIDE WHEN YOU TURN ON YOUR VENTILATION. THERE CREAKING FROM THE DASH SECONDS AFTER SHUTTING THE ENGINE OFF. THERE STRANGE NUMBERS POPPING-UP ON YOUR CLIMATE CONTROL DISPLAY. COLD BLOWS FROM ONE SIDE OF THE DASH EVEN WHEN THE HEAT IS TURNED ON. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175731December 10, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
2004 JEEP GRAND CHEROKEE 'BLEND DOOR' BREAKS CAUSING NO HEAT TO GET TO THE WINDSHIELD FOR DEFROSTING. DEALERSHIPS STATE IT IS A $1200 - $1500 FIX AND IT IS VERY COMMON FOR THIS PROBLEM TO OCCUR ON MOST TRUCKS OF THIS MODEL YEAR. IN WINTER MONTHS YOU CANNOT DEFROST YOUR WINDSHIELD OR GET HEAT TO THE INTERIOR. THIS FIX IS A MECHANICAL FLAW, NOT AN OWNER ISSUE YET CHRYSLER MAKES YOU PAY TO REPAIR THEIR FAULTY ENGINEERING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175602December 8, 2006
STEERING
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THERE WAS A CLICKING NOISE COMING FROM THE STEERING WHEEL. THE VEHICLE WAS INSPECTED BY A DEALER, WHO DETERMINED THE STEERING WHEEL WAS LOOSE ALONG THE COLUMN AND NEEDED TO BE TIGHTENED. AFTER THE INITIAL TIGHTENING OF THE STEERING WHEEL, A LOUD, POPPING NOISE WAS HEARD WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE TILT WHEEL KNOB NEEDED TO BE REPLACED. AFTERWARDS, THE PROBLEM PERSISTED, AND THE DEALER DETERMINED THE STEERING WHEEL NEEDED TO BE TIGHTENED AGAIN, AND DUE TO THE LOOSENESS IT CAUSED THE FRONT DRIVER SIDE AIRBAG TO FAIL WHICH WOULD ALSO NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALERTED. UPDATED 01/10/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175319December 6, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, UNKNOWN OR OTHER
BLEND DOOR ON A 2004 JEEP GRAND CHEROKEE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175322December 6, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DT: THE CONTACT STATED NO PROBLEM OCCURRED WITH THE VEHICLE. THERE IS A NHTSA RECALL, #06V197000 ON THE VEHICLE REGARDING THE SEAT HEATER. THE PARTS NEEDED TO REPAIR THE VEHICLE ARE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS ARE NOT AVAILABLE. THE CONSUMER STATED THE VEHICLE HAS SINCE BEEN REPAIRED. UPDATED 01/19/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175153December 5, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
AUTOMATIC CLIMATE CONTROL SYSTEM FAILURE LEADS TO LOSS OF WINDSHIELD DEFROSTER. SYSTEM FAILURE IS CAUSED BY FAILURE OF THE BLEND DOORS TO RESPOND TO USER INPUT. SYSTEM FAILURE RESULTS IN LOSS OF AIRFLOW THROUGH WINDSHIELD DEFROST/DEFOG VENTS. OPERATION OF VEHICLE DURING INCLEMENT WEATHER AND SYSTEM FAILURE WILL RESULT IN DECREASED VISIBILITY THROUGH FRONT WINDSHIELD WHICH COULD CONTRIBUTE TO COLLISION, LOSS OF VEHICLE CONTROL, ETC... NO MANUAL OVERRIDE OF AUTOMATIC SYSTEM IS POSSIBLE. REPAIR REQUIRES REMOVAL OF COMPLETE DASH TO REMOVE AND REPLACE BLEND DOOR ASSEMBLIES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175066December 4, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VEHICLE DEFROSTER/DEFOGGER BLOWS COLD AIR ONLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174498November 28, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I TOOK MY 2004 JEEP GRAND CHEROKEE TO THE DEALER AT JUST 39,000 KM. AFTER EXPERIENCING A GRABBING / PULSING SENSATION ON BRAKING. THE DEALER INDICATED THAT ALL FOUR ROTORS WERE WARPED??? SEEMS A LITTLE EARLY. I AM FOLLOWING UP WITH DAIMLER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174261November 26, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE FIRST TIME THE DRIVER SIDE WINDOW FELL INTO MY DOOR AND IT COST $200 TO FIX IT, THE SECOND TIME THE PASSENGER SIDE WINDOW FELL INTO THE DOOR I CONTACTED JEEP AND THEY PAID HALF BUT BECAUSE OF LABOR COST I STILL PAID $200, THE THIRD TIME WAS THE BACK DRIVER SIDE WINDOW AND NOW JEEP REFUSES TO PAY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173439November 14, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
DT*: THE CONTACT STATED A NOXIOUS ODOR OF ROTTEN EGG OR SULFUR WAS NOTICED IN THE PASSENGER COMPARTMENT WHILE THE VEHICLE WAS RUNNING. THE SMELL WAS MORE NOTICEABLE AT DRIVING SPEEDS OF 55 MPH. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER, BUT DIAGNOSTICS WERE UNABLE TO IDENTIFY THE CAUSE, ALTHOUGH THE ODOR WAS NOTICED BY THE SERVICE MECHANICS. THE CATALYTIC CONVERTER WAS SUGGESTED AS A POSSIBLE CAUSE BUT NOT CONFIRMED. THE MANUFACTURER WAS NOTIFIED. UPDATED 2/12/2007 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173456November 14, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT*: THE CONTACT STATED WHILE APPLYING BRAKE PRESSURE AT VARIOUS SPEEDS, THERE WAS AN INCREASED STOPPING DISTANCE, AND THE VEHICLE JERKED FROM SIDE TO SIDE WITHOUT WARNING. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE ROTORS NEEDED TO BE REPLACED. AFTERWARDS, THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOT ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173337November 13, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
ALLAN SAMUALS JEEP DEALERSHIP IN WEBSTER TX WILL NOT PERFORM RE-MEDIATION ON SAFETY RECALL F17 (HEATED SEAT ELEMENTS - JEEP CHEROKEE) WITHIN A REASONABLE TIME OR FOR NO CHARGE. THEY REQUIRE THE CAR TO BE LEFT FOR AT LEAST ONE DAY PROVIDE NO ALTERNATIVE TRANSPORTATION UNLESS IT IS AT MY COST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172826November 7, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
JEEP DEALER MACCAUSLAND -WILLIAMS 311 LANCASTER AVE DEVON, PA SERVICE PERSONNEL INDICATED PART CBMKF170 HEATED SEAT RECALL NOT AVAILABLE AS ONLY 1 REPAIR KIT CAN BE ORDERED IN 7 DAYS. JEEP - DAIMLER CHRYSLER CORP IS RATIONING RECALL REPAIR PARTS WHEN A DANGEROUS CONDITION EXISTS IN THEIR VEHICLES. IN ADDITION, I MADE THE APPOINTMENT FOR THIS SPECIFIC RECALL ISSUE OVER 3 WEEKS IN ADVANCE AND THE DEALER MADE NO ATTEMPT TO CONTACT ME TO LET ME KNOW THE PART WAS NOT AVAILABLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172880November 7, 2006
AIR BAGS
DT*: THE CONTACT STATED WHILE DRIVING 70 MPH ON NORMAL ROAD CONDITIONS, THE AIRBAGS DID NOT DEPLOY IN A CRASH. THE VEHICLE WAS IMPACTED ON THE FRONT END BY ANOTHER VEHICLE, AND ENDED ABRUPTLY ON A MEDIAN STRIP. ALL THE OCCUPANTS WERE WEARING THEIR SEATBELTS AND THE AIRBAG WARNING LIGHT WAS NOT ILLUMINATED PRIOR TO THE CRASH. THE DRIVER SUSTAINED MINOR INJURIES. PICTURES AND A POLICE REPORT WAS TAKEN. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR A DIAGNOSIS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10172433November 2, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS IN A CAR WASH. WHEN I WAS TO MOVE TO THE DRYING POSITION I COULD NOT GET THE JEEP OUT OF PARK. I TURNED THE ENGINE OFF AND WIGGLED THE SHIFT LEVEL. I THEN STARTED THE ENGINE AND TRIED TO MOVE OUT OF PARK, BUT THE ENGINE ROARED AND TOOK OFF LIKE A ROCKET. I COULD NOT STOP THE CAR OR TURN ENGINE OFF. I CRASHED INTO A BLOCK WALL OF A STORE. THE CAR WAS TOTALED. IT WAS LIKE BEING ON A ROCKET WITH NO CONTROL. ACCORDING TO POLICE REPORT I TRAVELED ABOUT 60 YARDS. HAVE NO IDEA OF SPEED ATTAINED. THE CAR WAS ACCELERATING ALL THE WAY. I REPORTED THE INCIDENT TO DAIMLER-CHRYSLER ON 10/27/06. THEY SAID THEY WOULD INSPECT JEEP, BUT HAVE NOT HEARD BACK FROM THE YET. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10171405October 20, 2006
ELECTRICAL SYSTEM
DT*: THE CONTACT STATED WHILE PARKED AND RUNNING WITH THE SEAT BELT UNBUCKLED, THE HEATER WAS TURNED ON FOR THE PASSENGER SEAT AND WITHIN 10 TO 15 SECONDS, THE SEAT CAUGHT ON FIRE. THE HEATER WAS TURNED OFF, AND BOTH OCCUPANTS SUSTAINED MINOR INJURIES. THE SERVICE DEALER WAS CONTACTED, BUT COULD NOT IDENTIFY THE PROBLEM.
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#10171107October 17, 2006
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
DT*: THE CONTACT STATED THE JACK HOOK THAT SUPPORTED THE FRAME OF THE VEHICLE FRACTURED WHEN THE WEIGHT WAS LIFTED TO REMOVE THE RIGHT REAR TIRE. A SECOND JACK FROM ANOTHER VEHICLE OF THE SAME DESCRIPTION AND MANUFACTURER WAS USED AND FRACTURED IN THE SAME MANNER. THE SERVICE DEALER WAS NOTIFIED AND WAS WILLING TO REPLACE ONE OF THE JACKS. THE MANUFACTURER WAS NOT CONTACTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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