Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10179563January 18, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2002 JEEP WITH BROKEN WINDOW REGULATOR AND MOTOR**NAR**CC THE FRONT PASSENGER WINDOW WOULD NOT OPERATE AND IT WAS IN THE DOWN POSITION. THE SECOND TIME THE PROBLEM HAPPENED, THE WINDOW WAS ROLLED DOWN ABOUT 2 INCHES, BUT IT CONTINUED TO ROLL ITSELF DOWN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178982January 17, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
SUB STANDARD MATERIALS USED IN FRONT ROTORS FOR 2002 JEEP GRAND CHEROKEE. I BELIEVE IT AFFECTS ALL FROM 1999 TO 2004. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178804January 16, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, EQUIPMENT
THE FRONT BRAKE ROTORS HAVE WARPED FOR THE SECOND TIME IN 42,000 MILES. DRIVING WITH THESE WARPED ROTORS CAUSES THE STEERING WHEEL TO SHAKE VIOLENTLY AND BRAKE APPLICATION AT THE WHEELS TO BE UNEVEN. THE SHAKING IS MORE PRONOUNCED WHEN BRAKING FROM SPEEDS ABOVE 40 MPH. THIS IS A VERY UNSAFE CONDITION ESPECIALLY ON WET OR ICY SURFACES. THE DEALER REFUSES TO REPLACE THE ROTORS UNDER WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178861January 16, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
NO HEAT ON THE PASSENGER SIDE. WINDSHIELD FOGGED UP ON PASSENGER SIDE. DEFROSTER DIDN'T WORK. GREASY SUBSTANCE ON INSIDE WINDSHIELD AND WINDOWS. DIAGNOSIS: SHAFT ON BLEND DOOR BROKEN IE. NO HEAT. REPLACE SHAFT & DOOR. EXPENSIVE. HEATER CORE HAD TO BE REPLACED - VERY EXPENSIVE. HAD TO GO IN THROUGH THE DASH FOR BOTH REPAIRS. JEEP NOT INTERESTED IN TALKING TO US ABOUT THESE PROBLEMS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178304January 10, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
THE A/C IN MY 2002 JEEP GRAND CHEROKEE IS NOT WORKING PROPERLY. IT DOESN'T COOL DOWN, ONE SIDE BLOWS COOL, THE OTHER HOT, THERE IS A FAN NOISE AND THERE IS COLD "CONDENSATION" SMOKE (?) THAT BLOWS OUT AT TIMES. I HAVE BEEN TOLD THAT THE BLEND DOOR MOTOR NEEDS TO BE REPLACED. I WAS QUOTED A PARTS PRICE OF $94.00 AND APPROXIMATELY 5.2 HOURS WORTH OF LABOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178348January 10, 2007
WHEELS
THE WHEELS ON MY 2002 JEEP GRAND CHEROKEE, 17" CHROME PLATED ALUMINUM. OEM WHEELS ARE CORRODING. THIS CORROSION IS SEEN ON THE EXTERIOR OF THE WHEEL AND WHEN I WAS HAVING PROBLEMS WITH THEM HOLDING AIR I TOOK IT TO SEARS TO HAVE THE PROBLEM CORRECTED. WHEN THE TIRE WAS REMOVED FROM THE WHEEL ITSELF, THE TECH CALLED ME OVER AND SHOWED ME THAT THE WHEEL IS CORRODING ALONG THE ENTIRE SURFACE WHERE IT MEETS WITH THE TIRE. IT APPEARS THAT THE CHROME PLATING WAS AND HAD PEELED OFF ALLOWING THE CORROSION TO START AND THE AIR TO LEAK. HE ALSO POINTED OUT THE CORROSION ON THE HUB OF THE WHEEL WHERE IT MEETS THE AXLE AND IT APPEARS THAT SOME OF THE THICKNESS AT THE HUB HAS CORRODED AWAY. THERE WAS ALSO CORROSION ON THE INSIDE ON THE WHEEL, WHICH MAKES ABSOLUTELY NO SENSE TO ME, AS IT IS NOT EXPOSED TO AIR OR WATER. HE ALSO STATED THAT IF ITS LIKE THIS ON ONE ITS LIKE THAT ON ALL. THE TECH AND HIS MANAGER ADVISED ME THAT AT ANY TIME THIS WHEEL COULD JUST CRACK OFF BECAUSE OF THE EXCESSIVE CORROSION. THEY RECOMMENDED THAT I FILE A COMPLAINT WITH YOUR OFFICE. I TRULY BELIEVE THAT THIS IS A SERIOUS AND DANGEROUS ISSUE WITH THESE CHROME PLATED ALUMINUM WHEELS. ALTHOUGH I ONLY FOUND A FEW SIMILAR COMPLAINTS REGISTERED ON YOUR SITE, I WOULD TEND TO BELIEVE THAT ITS A MUCH LARGER ISSUE THAT SIMPLE HASN'T POPPED ITS UGLY HEAD OUT YET. I HOPE AND TRUST THAT YOUR OFFICE WILL TAKE A SERIOUS LOOK INTO THIS ISSUE AND NOT JUST WRITE IT OFF AS A WEAR AND TEAR FAILURE. I HAVE OWED SEVERAL OTHER VEHICLES AND I WORK IN THE AUTOMOBILE INSURANCE INDUSTRY AND NEVER HAVE I SEEN OR HEARD OF SIMILAR ISSUES WITH OEM WHEELS CORRODING TO THE POINT WHERE THEY HAVE THE POSSIBILITY OF CRACKING OFF THE VEHICLE. THIS IS A SERIOUS PROBLEM THAT NEEDS YOUR ATTENTION AND THE ATTENTION OF THE MANUFACTURE. LUCKILY, THERE HAVE BEEN NO ACCIDENTS OR A DEATH RELATED TO THIS DEFECT AND LETS ALL HOPE THAT NEITHER HAPPENS BEFORE ANYTHING WILL BE DONE ABOUT IT. I LOOK FORWARD TO HEARING FROM YOUR OFFICE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178376January 10, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
HEATER BLEND DOOR FAILURE, HEATER CONSTANTLY BLOWS COOL AIR, VEHICLE ONLY HAS 35,000 MILES ON IT DEALER ESTIMATE TO FIX $1200-$1500 DOLLARS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178187January 9, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
2202 JEEP GRAND CHEROKEE. HAD ONLY COLD AIR ON PASSENGER SIDE; BUT STILL HAD FUNCTION ON DRIVER'S SIDE. NOW NO HEAT WHATSOEVER. CANNOT CLEAR WINDSHIELD. ESTIMATE FOR REPAIR AT LOCAL GARAGE $1500-1800. TOLD IS VERY COMMON WITH CHEROKEES. WHEN WILL SOMEONE TAKE RESPONSIBILITY FOR THIS ISSUE? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178260January 9, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
THE HVAC SYSTEM IN MY 2002 JEEP GRAND CHEROKEE BECAME INOPERATIVE DUE TO POOR QUALITY BLEND DOORS. THIS LED TO NO AIRFLOW FROM THE SYSTEM AND UNSAFE OPERATION OF THE VEHICLE DUE TO NO DEFROST/DEFOG CAPABILITY AND SUBSEQUENT LOSS OF VISIBILITY OUT OF THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178011January 7, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
(1) NONE THAT WE ARE AWARE OF. FEATURE JUST STOPPED FUNCTIONING. (2) THE AIR CONDITIONING AND HEATER DOES NOT DIRECT AIR FLOW PROPERLY. COLD AIR IS DIRECTED TO THE LOWER PASSENGER SIDE VENT REGARDLESS OF CONTROL SETTINGS. (3) DUCT TAPE PLACED OVER PASSENGER LOWER AIR OUTLET. OTHER: THE PROBLEM STARTED BEFORE OUR EXTENDED 70,000 WARRANTY HAD EXPIRED BUT WE DIDN'T REALIZE THERE WAS A PROBLEM UNTIL JUST AFTER PASSING 70,000 MILES. WE KEPT TRYING TO ADJUST THE CONTROLS UNTIL IT BECAME OBVIOUS THERE WAS SOME PROBLEM WITH THE WAY THE CONTROLS WERE RESPONDING TO SETTINGS. WE ARE NOT SURE OF ALL THE EFFECTS THIS PROBLEM MAY HAVE, SUCH AS LOSS OF CONTROL OF OTHER AIR CONDITIONER / HEATER SETTINGS WHICH MAY AFFECT VISIBILITY RELATED TO THE DEFROSTER/DEFOGGER SYSTEM AS CONTROLED BY THE WINDSHIELD BLOWER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177836January 5, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
- DUAL CLIMATE CONTROL SYSTEM ON 2002 JEEP GRAND CHEROKEE LIMITED FAILED. COLD AIR WAS BLOWING FROM ONE SIDE DESPITE THE SETTINGS. RESULTED IN A $1200 REPAIR AT THE DEALERSHIP. -DASHBOARD HAS A LOUD CREAKING SOUND COMING FROM ITS UNDERSIDE WHEN I TURN ON THE VENTILATION. -CREAKING FROM THE DASH SECONDS AFTER SHUTTING THE ENGINE OFF. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177757January 4, 2007
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
ON JANUARY 3, 2007, MINUTES AFTER TURNING ON THE PASSENGER SIDE HEATED SEAT, IT GOT EXTREMELY HOT AND WAS UNABLE TO BE SAT ON, IT PRODUCED SMOKE, AND A BURNING SMELL WAS OBSERVED. I BELIEVE THIS COULD HAVE BEEN A FIRE HAD IT NOT BEEN TURNED OFF QUICKLY. MY SON WAS IN THE PASSENGER SEAT AND HE RAISED HIS BUTT FROM THE SEAT SCREAMING ABOUT THE HEAT. I IMMEDIATELY TURNED THE HEATER OFF, PULLED OVER, HE JUMPED OUT OF THE VEHICLE, AND WE WAITED FOR SOME TIME FOR THE SEAT TO COOL DOWN BEFORE PROCEEDING ONWARD TO SCHOOL. I AM AFRAID TO ALLOW ANYONE TO SIT IN THAT SEAT UNTIL IT IS PROPERLY REPAIRED. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10177565January 2, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
THE BLEND DOORS ON MY 2002 JEEP GRAND CHEROKEE WITH AUTOMATIC CLIMATE CONTROL HAVE FAILED. FIRST THE PASSENGER SIDE BLEND DOOR FAILED AND WOULD ONLY BLOW COLD AIR, WHILE THE DRIVERS COULD BLOW WARM AIR. NOW THE DRIVERS SIDE BLEND DOOR HAS FAILED AS WELL AND WILL ONLY BLOW COLD AIR. IT COSTS OVER $1000 AT THE JEEP DEALERSHIP TO REPAIR A BLEND DOOR SINCE IT REQUIRES COMPLETE REMOVAL OF THE DASH ASSEMBLY. THE JEEP DEALERSHIP SERVICE TECHNICIAN SAID BLEND DOOR FAILURE IS A VERY COMMON OCCURRENCE WITH THE 2002 JEEP GRAND CHEROKEE. THIS IS A MAJOR PROBLEM SINCE THIS THE FRONT WINDSHIELD DEFOGGER BECOMES INEFFECTIVE WHEN THE BLEND DOOR IS BROKEN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177408December 30, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177301December 29, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
A/C SYSTEM BLOWS COLD AIR ONLY DUE TO HIGH FAILURE ITEM KNOWN TO DAIMLER-CHRYSLER. RESULTS IN NO DEFOG DURING COLD WEATHER UNLESS YOU WANT COLD A/C BLOWING DURING THE WINTER WITH SUB-FREEZING TEMPERATURES. PROBLEM CAN BE ELIMINATED IF YOU BUY A JEEP GRANDE CHEROKEE IN TROPICAL CLIMATES ONLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177216December 28, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
REGARDING MY 2002 JEEP GRAND CHEROKEE LTD....ONLY COLD AIR BLOWS FROM HEATER ON PASSENGER SIDE OF CAR...HAVE BEEN TOLD THIS IS A VERY COMMON BLEND DOOR FAILURE ON THIS MODEL AND AN EXTREMELY LABOR INTENSIVE, EXPENSIVE REPAIR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177265December 28, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I SEE MY FIRST COMPLAINT ABOUT MY 02 JEEP GRAND CHEROKEE OVERLAND. MY SECOND COMPLAINT DIDN'T MAKE IT ON THE LIST. SINCE THEN I'VE HAVE 2 MORE WINDOW REGULATORS GO OUT. WROTE LETTERS TO JEEP AND ANYONE I CAN THINK OF. NO RESPONCES!!! THIS IS A VERY SERIOUS SAFETY ISSUE. WE WERE OUT TO DINNER AND THE WINDOW RIGHT NEXT TO THE INFANT CAR SEAT HAD FALLEN INTO THE DOOR AND A VERY COLD NIGHT IT WAS. ON OUR WAY HOME, THE OTHER WINDOW HAD FALLEN INTO THE DOOR. NOW THERE IS NO WAY TO PROTECT THE BABY IN THE BACK IN THE BABY SEAT STRAPPED IN WITH TWO OPEN WINDOWS BLOWING COLD AIR AT HIM. WHAT IF HIS CAR SEAT WOULD HAVE BEEN STOLEN WHEN WE WERE IN THE RESTAURANT??? HOW WOULD HAVE WE GOT HIM HOME SAFELY. WHAT IF IT HAD BEEN RAINING OR SNOWING ON HIM ALL THE WAY HOME?? WHAT IF I WAS RIDING ALONE AND HAD BEEN CAR JACKED?? WHAT IF WAS REALLY INCLEMENT WEATHER AFFECTING THE INSIDE OF MY VEHICLE ALL THAT NIGHT AND NOT KNOWING THAT THE WINDOWS HAD FALLEN INTO THE DOORS??? I REALLY DON'T FEEL SAFE TAKING THE BABY IN THE AFFECTED VEHICLE WITH ME ANY MORE. WHY DID I PAY SO MUCH MONEY FOR THE "VALUED JEEP" I PURCHASED WHEN SO MUCH IS GOING WRONG WITH IT. I ONLY HAVE 46000 MILES ON IT NOW. CHRYSLER REALLY NEEDS TO STAND UP TO IT'S FAULTS WITH THEIR VEHICLES AND HELP PAY FOR "THEIR" CUSTOMERS THAT TRUST IN THEM!!!!!!!!!! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177271December 28, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DUAL CLIMATE CONTROL:PASSENGER SIDE HAS NO CONTROL/BLOWS COLD AIR WHEN SYSTEM IS ACTIVATED. COLD AIR FROM ALL PASSENGER VENTS. NO HEAT FOR PASSENGER COMFORT,OR WINDOW DEFOG ON PASSENGER SIDE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176929December 26, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL* - WHILE DRIVING AT 10 MPH THE BLADE FROM THE COOLING FAN POPPED OFF AND PENETRATED THE RADIATOR. THE MILEAGE AT THE TIME OF FAILURE WAS 33000. THE CONTACT WAS CONCERNED BECAUSE SHE FELT THAT VEHICLE SHOULD BE COVERED UNDER NHTSA RECALL 06V199000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176791December 22, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL
CRUISE CONTROL UNIT MALFUNCTIONS, CRUISE CONTROL ACCELERATES ON ITS OWN WHEN ACTIVATING THE RESUME FEATURE ON THE STEERING WHEEL CONTROL WILL NOT RESUME TO PRESET SPEED AND ACCELERATES, ACTIVATING BRAKE PEDAL DISENGAGEMENT SWITCH ONLY TEMPORARILY WORKS IT REACCELERATES ON ITS OWN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee