Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10825450February 10, 2016
SERVICE BRAKES
WHILE OPERATING THE VEHICLE ON THE HIGHWAY DURING RUSH HOUR (SLOW TRAFFIC) WE LOST ALL BRAKING POWER FROM THE VEHICLE. THANKFULLY, WE WERE ABLE TO GET OUT OF THE SITUATION WITHOUT ANY HARM, HOWEVER AT HIGHER SPEEDS WE WOULD HAVE GONE INTO A TERRIBLE ACCIDENT. THE VEHICLE WAS PART OF A RECALL FOR THE BRAKE BOOSTER IN 2014, AND WAS CHECKED BY A JEEP DEALER AT THE TIME. WHEN WE LOST BRAKING, THE BRAKE PEDAL BECAME EXTREMELY HARD, AND WE WEREN'T ABLE TO LOOSE SPEED AT ALL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10825463February 10, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM). THE DEALER WAS UNABLE TO SUPPLY THE PART BEYOND A REASONABLE TIME FRAME. THE MANUFACTURER WAS UNABLE TO PROVIDE A TIME FRAME OF WHEN THE PART WOULD BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 05/10/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824220February 4, 2016
SUSPENSION
THE QUADRA LIFT SUSPENSION PUMP CAN FAIL AT SPEED DROPPING THE FRONT END AND/OR THE BACK END OF THE VEHICLE ON THE BUMP STOPS AND CREATING A SITUATION WHERE THE SUSPENSION IS NON COMPLIANT FOR THE ROAD SURFACE POTENTIALLY RESULTING IN LOSS OF CONTROL IN A STOPPING OR TURNING SITUATION. (WIFE EXPERIENCED PUMP FAILURE ON HER WAY TO WORK). THE PUMP IS KNOWN TO HAVE PROBLEMS DURING COLD TEMPERATURES. JEEP IS REFUSING TO ACKNOWLEDGE THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824292February 4, 2016
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 20 MPH, THE VEHICLE BEGAN TO MAKE AN ABNORMAL NOISE AND THE BATTERY LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT PULLED THE VEHICLE OVER AND SMOKE BILLOWED FROM UNDER THE HOOD. IN ADDITION, THE ELECTRICAL FUNCTIONS FAILED. THE CONTACT WAS AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10823977February 3, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000(ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 04/22/16*LJ UPDATED 11/1/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823547February 1, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, IT SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE PUSH START BUTTON AND FOB FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TPM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FOB FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,671.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823612February 1, 2016
SERVICE BRAKES
MY BRAKE BOOSTER REPLACEMENT FOR A RECENT RECALL HAD FAILED, AND I WAS UNABLE TO STOP GETTING OFF AN EXIT ON A MAJOR HIGHWAY. I HAD TO COAST THROUGH A SCHOOL ZONE AND PULL IN TO A LOCAL PARKING LOT, HAVING MY CAR STOP AS I RAN IN TO A SNOW BANK. I HAD TO HAVE MY CAR TOWED TO A LOCAL CAR SHOP TO ASSESS THE SITUATION, THEN FIGHT WITH CHRYSLER TO HAVE THEM TOW MY CAR TO THE ORIGINAL DEALER WHO SOLD ME THE CAR. I HAVE ALWAYS HAD MY OIL CHANGED, TIRES PURCHASED AND ALL RECALLS ON MY CAR FIXED AT THE ORIGINAL DEALER, WITH WHOM I HAD PURCHASED THE CAR FROM IN 2012.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823311January 31, 2016
STEERING
AT 40 THOUSAND MILES THE RACK AND PINION NEED REPLACED. THERE IS A LEAK COMING FROM THIS PART. I WAS NOTIFIED DURING AN OIL CHANGE THAT THE REPAIR ISN'T NORMAL AND WOULD COST $1,200. THERE IS NO DAMAGE TO THE VEHICLE. STEERING IS A LITTLE WHINY NOW BUT ACCORDING TO OTHER OWNERS, THIS IS THE START OF THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823256January 30, 2016
POWER TRAIN
ENGINE REVS UP INTERMITTENTLY WITH NO EXPLANATION, HAVE DISCUSSED WITH DEALER AND THEY MUST BE ABLE TO DUPLICATE BEFORE COVERING UNDER WARRANTY. DEALER ADMITS THIS IS A WARRANTABLE ISSUE. PROBLEM IS IS THAT IT ONLY HAPPENS EVERY 2000 TO 4000 MILES. VIRTUALLY IMNPOSSIBLE TO DUPLICATE. SEVERE HAZARD WHILE DRIVING ON HIGHWAY. HAVE TO PULL OVER AND RESTART CAR TP CPRRECT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823029January 29, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE TOOK AN ABNORMALLY LONG TIME TO STOP. IN ORDER FOR THE VEHICLE TO COME TO A COMPLETE STOP, THE BRAKE PEDAL HAD TO BE DEPRESSED EXCESSIVELY AND THE VEHICLE JERKED AS IF IT DROVE OVER A SPEED BUMP. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, DETAILS OF THE BRAKE FAILURE COULD NOT BE PROVIDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822272January 26, 2016
FUEL/PROPULSION SYSTEM
LEAK IN FUEL VAPOR LINES ON TOP OF GAS TANK TO THE CANISTER AND TO THE PURGE VALVE. THIS MUST BE ENDEMIC TO THE CAR. THERE IS A 60 BACKLOG ON THE PART. WARNING LIGHT REMAINS ON AT ALL TIMES, STATIONARY OR MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822083January 25, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VISIBILITY/WIPER
ELECTRONIC STABILITY CONTROL MALFUNCTION INDICATOR LIGHT RANDOMLY GOES ON AND OFF WHILE VEHICLE IS IN OPERATION. AUTOMATIC WIPER BLADES RANDOMLY ACTIVATING WHILE VEHICLE IS IN OPERATION WHEN NO MOISTURE OR RAIN IS PRESENT. AUTOMATIC KEY-LESS ENTRY/EXIT SYSTEM INTERMITTENTLY FAILS TO WORK WHEN USING DOOR FRONT HANDLE SENSORS. DEALERSHIP HAS RECOMMENDED REPLACEMENT OF TIPM UNDER EXTENDED WARRANTY IN EFFORT TO RESOLVE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820795January 18, 2016
FUEL/PROPULSION SYSTEM
FUEL PUMP RELAY RECALL NOTICE WAS RECEIVED LAST SUMMER (APPROX. 6 MO. AGO), STILL CAN'T GET PARTS. THE LAST 2 RECALLS FOR THIS VEHICLE TOOK AN EXTREMELY LONG TIME TO GET PARTS. THIS SAFETY RECALL STATES THAT IT CAN CAUSE A CRASH! IT NEEDS TO BE FIXED PROMPTLY OR ANOTHER VEHICLE SHOULD BE PROVIDED. R09/NHTSA 15V-115
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820090January 13, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE BRAKE WARNING INDICATOR ILLUMINATED AND THE BRAKES FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000. .....UPDATED 02/10/16 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819138January 9, 2016
ELECTRICAL SYSTEM
JEEP GRAND CHEROKEE 2012 HEADLINER FIRE. RECALL P36. HEADLINER BURST INTO FLAMES WHILE STATIONARY IN MY DRIVEWAY AT HOME. HAD BEEN DRIVING THE CAR 15 MINUTES PRIOR TO THE FIRE STARTING. LOTS OF SMOKE AND NOXIOUS FUMES COMING FROM THE HEADLINER AREA ABOVE THE WINDSHIELD PRIOR TO THE FIRE. THINKING THAT THIS WAS PROBABLY AN ELECTRICAL PROBLEM, I WAS TRYING TO DISCONNECT THE BATTERY CABLE TO PREVENT FURTHER ELECTRICAL CURRENT FLOWING THROUGH THE WIRING. BEFORE I WAS ABLE TO DISCONNECT THE BATTERY, FLAMES ERUPTED JUST ABOVE THE DRIVER'S SIDE FRONT WINDOW. I WAS ABLE TO DISTINGUISH THE FLAMES WITH WATER FROM A GARDEN HOSE AND HIGH PRESSURE NOZZLE. THE FIRE DEPARTMENT WAS CALLED AND ARRIVED WITHIN 10 MINUTES OF THE CALL. THEY CUT OUT THE HEADLINER, CUT THE WIRING AND DISCONNECTED THE BATTERY CABLE. I REPORTED THIS INCIDENT TO CHRYSLER ON NOVEMBER 28. THEY SENT AN INVESTIGATOR TO INVESTIGATE THE SITUATION AND SUBMIT A REPORT. THE REPORT HAS BEEN RECEIVED BY CHRYSLER AND IT IS MY UNDERDTANDING IT IS NOW IN THEIR LEGAL DEPARTMENT, WHERE IT HAS BEEN FOR ALMOST A MONTH. I HAVE NOT HEARD ANYTHING FROM CHRYSLER ON THIS MATTER. I HAVE CONTACTED THE JEEP RECALL CENTER AT LEAST 8 TIMES OVER THE LAST 30 DAYS AND AM TOLD BY THEM THAT SOMEONE WILL BE CONTACTING ME WITHIN 2 TO 3 BUSINESS DAYS. IT NEVER HAPPENS. ALSO, I HAD HAD THE P36 RECALL SERVICE PERFORMED AT THE CHRYSLER DEALER ON JULY 30, FOUR MONTHS PRIOR TO THE FIRE. I HAVE NOW SEEN THAT THERE IS A NEW RECALL NOTIFICATION FROM CHRYSLER, DECEMBER 24, ON THIS SAME P36 VANITY LAMP WIRING ISSUE. THE NEW RECALL SPECIFICALLY ADDRESSES 2011 - 2012 JEEP GRAND CHEROKEE'S THAT HAVE HAD THE ORIGINAL P36 RECALL SERVICE PERFORMED. IT APPEARS THEY ARE TRYING TO RE-FIX A PROBLEM THE DEALERS DID NOT FIX THE FIRST TIME. WHO CAN I CONTACT TO GET SOME HELP WITH THIS? SO FAR CHRYSLER IS DOING NOTHING TO RESOLVE THIS MATTER WITH ME. THANK YOU.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10818427January 6, 2016
AIR BAGS, VISIBILITY/WIPER
THE LEATHER DASHBOARD IS SHRINKING AND COMING UNGLUED FROM THE DASHBOARD FRAME. THE DEFROSTER VENTS ARE NOW AFFECTED AND BEING PULLED BY THE DISINTEGRATING LEATHER. I AM CONCERNED THAT SINCE THE DASHBOARD COATING IS NO LONGER AFFIXED TO THE CAR, THE DASHBOARD WILL BE RIPPED OFF AND BECOME A PROJECTILE IF THE AIRBAGS INFLATE. THE PROBLEM EXISTS ALL THE TIME BUT THE THREAT EXISTS MOST WHEN CAR IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818457January 6, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE FRONT OF THE VEHICLE WENT UP AND THE REAR OF THE VEHICLE WENT DOWN. THE VEHICLE BOUNCED REPEATEDLY. THE CONTACT PARKED THE VEHICLE AND, WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE AIR SUSPENSION WARNING INDICATOR ILLUMINATED AS WELL AS FOUR UNKNOWN WARNING INDICATORS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AIR COMPRESSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 39,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818557January 6, 2016
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WELL NOT FEEL SAFE DRIVING THIS CAR SINCE I PURCHASE THIS CAR 4-5 RECALL ON THIS CAR AND NO HAPPY TO TAKE FOR REPAIR BECAUSE USED MY OWN TIME FOR THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817153December 31, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, THE BATTERY SENSOR LIGHT SUDDENLY ILLUMINATED FOR APPROXIMATELY TEN MINUTES BEFORE THE VEHICLE SUDDENLY SHUT OFF WHILE DRIVING THROUGH AN INTERSECTION. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817078December 30, 2015
POWER TRAIN
OXYGEN SENSOR SHORTED OUT THE POWERTRAIN CONTROL MODULE CAUSING THE ENGINE TO ALMOST STALL OUT AND ENGINE LIGHT TO COME ON AND FLASH. HAD TO REPLACE OXYGEN SENSOR AND POWERTRAIN CONTROL MODULE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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