Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10664355December 15, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I RECEIVED A RECALL NOTICE FOR THE TOTALLY INTEGRATED POWER MODULE FOR MY 2011 JEEP GRAND CHEROKEE IN OCTOBER 2014. THE VEHICLE NOW STRUGGLES TO START ALMOST EVERY TIME IT IS PROMPTED TO. IT USUALLY TAKES TWO OR THREE ATTEMPTS TO SUCCESSFULLY START AFTER IT MAKES A SORT OF REV TYPE OF NOISE AND EVEN PRODUCES AN ODOR WHICH IS SMELT ON THE OUTSIDE OF THE VEHICLE. THE DEALERSHIP HAS TOLD ME THAT THE PART TO CORRECT THE ISSUE IS CURRENTLY UNAVAILABLE, AND WHEN IT DOES BECOME AVAILABLE, THERE ARE OVER 20 PEOPLE AHEAD OF ME ON THE WAITING LIST TO BE REPAIRED. THE RECALL STATES THAT THE ISSUE COULD CAUSE THE CAR TO STALL UNEXPECTEDLY WHICH MAKES ME FEARFUL FOR MY, AND OTHERS, SAFETY BEING THAT I DRIVE ON THE INTERSTATE EVERYDAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664158December 14, 2014
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MY VEHICLE IS HAVING ISSUES STARTING/STALLING, AND SOUNDS LIKE THE WATER PUMP AND/OR ALTERNATOR IS FAILING. I WENT TO THE DEALERSHIP AND THEY SAID THIS IS ALL TIED TO P54/NHTSA 14V-530. THE TIPM PARTS ARE NOT AVAILABLE TO FIX THIS ISSUE, AND HAVE NOT BEEN AVAILABLE SINCE I RECEIVED THE FIRST RECALL NOTICE BACK IN OCTOBER 2014. THE DEALERSHIP SAID THE PARTS ARE NOT GOING TO BE AVAILABLE FOR WEEKS, POSSIBLY MONTHS. I CALLED JEEP/CHRYSLER AND THEY ALSO SAID THAT IS THE CAUSE OF MY PROBLEMS AND THEY HAVE NO DATE THAT RECALL REPLACEMENT/CORRECTION PARTS WILL BE AVAILABLE. I ASKED THEM WHAT I SHOULD DO SINCE I'M DRIVING A VEHICLE THAT DOESN'T WANT TO START (TAKES MULTIPLE ATTEMPTS), THAT STALLS OUT, AND THAT OTHER COMPONENTS UNDER THE HOOD ARE BEING AFFECTED. THEY SAID THEY WILL NOT COVER ANY TOWING, OR RENTAL COSTS, AND HAD NO GUIDANCE ON WHAT TO DO BESIDES "GOOD LUCK". THIS IS A SERIOUS ISSUE, I CAN BECOME STRANDED, THE CAR COULD STALL (POTENTIALLY WHILE DRIVING AND THIS CAR IS ALWAYS ON HIGHWAY HIGH SPEED DRIVING), AND I NOW HAVE OTHER PARTS UNDER THE HOOD THAT THIS ISSUE IS TAXING (ALTERNATOR, BATTERY, WATER PUMP, AND I COULD ONLY IMAGINE WHAT ELSE). WHAT AM I SUPPOSED TO DO THAT I'M FORCED TO DRIVE A VEHICLE WITH A RECALL THAT IS NOT SAFE TO DRIVE? I CAN'T EVEN PAY TO GET THIS FIXED, THERE IS NO SOLUTION AT THIS TIME. I DON'T UNDERSTAND HOW THE VEHICLE IS NOT RECALLED ENTIRELY AND TAKEN OFF THE ROAD, OR THAT IF PEOPLE ARE EXPERIENCING THIS ISSUE THERE IS NO RECOURSE. NO FREE TOWING, NO RENTAL CARS READY, NO ABILITY TO TRADE IN OR BUY A NEW VEHICLE. NOTHING. I'M NOT SURE WHAT TO DO NEXT, GET A LAWYER? CONTACT BBB? PLEASE LET ME KNOW AS I DON'T SEE HOW THIS IS LEGAL, I'M BEING FORCED TO DRIVE A VEHICLE WITH A MANUFACTURING DEFECT THAT IS DANGEROUS. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664191December 14, 2014
ENGINE
THE VEHICLE HAS BEEN EXPERIENCING STALLING A COUPLE OF TIMES BEFORE AT LOW SPEEDS. ALSO FAILURE TO START AND A FAN LIKE NOISE COMING FROM AROUND THE FUEL PUMP. CHRYSLER ISSUED A RECALL ON THE FUEL PUMP RELAY, BUT I AM SERIOUSLY CONCERNED SINCE THIS IS AN ISSUE WITH THE TIPM AND THAT IS NOT BEING ADDRESSED. THE DEALERSHIP IS SCHEDULING 2 MONTHS OUT HOPING THEY WOULD HAVE THE PART BY THEN, WHILE I AM DRIVING WITH 2 KIDS IN A CAR THAT SHUTS OFF ON THE HIGHWAY AT 50 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663957December 12, 2014
FUEL/PROPULSION SYSTEM
I HAVE BEEN WAITING FOR 2 MONTHS FOR PARTS FOR THE FUEL PUMP RELAY RECALL. I HAVE BEEN HAVING ISSUES WITH THE INITIAL HARD START FOR MONTHS. IT ALWAYS HAS EVENTUALLY STARTED AFTER TIME AND NOW MY 2011 JEEP GRAND CHEROKEE HAS STARTED TO STALL FROM THIS FAULTY RELAY ALSO. I WAS HEADING HOME ON THE LOCAL HIGHWAY MOVING BETWEEN 65-70MPH AND THE VEHICLE STALLED AS I SLOWED TO AROUND 45MPH TO EXIT THE HIGHWAY. LUCKILY I WAS APPROACHING AN EXIT AND WAS ABLE TO MANAGE TO GET OFF SAFELY. I WAS ABLE TO START IT AGAIN AND GET BACK HOME. TO HAVE THIS HAPPEN AT SPEED AND LOSE YOUR POWER STEERING AND ALL IS VERY DANGEROUS. CHRYSLER & THE DEALERS ALL SAY THEY HAVE NOT A CLUE WHEN PARTS WILL BE AVAILABLE FOR THIS RECALL. THESE JEEPS ARE JUNK !! THERE ARE SO MANY ISSUES WITH THEM ITS NOT FUNNY. THIS IS MY ONLY MEANS OF TRANSPORTATION AND I HAVE MISSED SEVERAL DAYS OF WORK DUE TO THE JEEP NOT STARTING/STALLING ETC. I DON'T HAVE ENDLESS MONEY TO RENT CARS AND SPEND ON COSTLY REPAIRS. FURTHERMORE, THE RECALL FIX OF MOUNTING AN EXTERIOR FUEL PUMP RELAY TO THE TIPM AND BYPASSING THE FAULTY ONE BURIED DEEP INSIDE IS THE CHEAPEST WAY OUT FOR CHRYSLER. WHAT THEY SHOULD BE DOING IS INSTALLING ALL NEW TIPM`S FOR CUSTOMERS WITH WORKING RELAYS. I DIDN'T PAY $40K FOR A JEEP TO HAVE IT COBBED UP WITH CHEAP RECALL FIXES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664002December 12, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START UNTIL AFTER REPEATED ATTEMPTS. THE CONTACT ALSO STATED WHILE DRIVING APPROXIMATELY 25 MPH, THE ENGINE STALLED AND AN ABNORMAL SOUND EMITTED FROM THE FUEL TANK. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING AND THE FUEL PUMP RELAY WAS REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V53000 (ELECTRICAL SYSTEM). HOWEVER, THE VEHICLE WAS NOT REPAIRED UNDER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663530December 11, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663589December 11, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663618December 11, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE PART NOT BEING AVAILABLE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM), BUT DID NOT CONFIRM IF THE VEHICLE WAS INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663331December 10, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. IMMEDIATELY AFTER STARTING THE ENGINE, THE VEHICLE BECAME DISABLED AND NO WARNING LIGHTS ILLUMINATED. THE VEHICLE RESTARTED AND THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662885December 8, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), NHTSA CAMPAIGN ID NUMBER: 14V391000 (ELECTRICAL SYSTEM), AND NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662443December 5, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V53000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661942December 3, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662014December 3, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), NHTSA CAMPAIGN ID NUMBER: 14V391000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662023December 3, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE IGNITION PUSH-TO-START BUTTON FAILED TO START THE VEHICLE SEVERAL TIMES. THE FAILURE WAS PROGRESSING AS THE WEATHER CHANGED CAUSING THE VEHICLE TO TAKE LONGER TO START. ALSO, THE CONTACT MENTIONED THAT THE VEHICLE STALLED SEVERAL TIMES WHILE ON A MAJOR HIGHWAY WHICH ALMOST CAUSED A CRASH. THE DEALER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE PART AND THE REMEDY WERE NOT YET AVAILABLE. THE VEHICLE WAS INCLUDED IN RECALL NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662015December 3, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE STALLED. THE CONTACT MENTIONED THAT AFTER WAITING FOR ABOUT 20 MINUTES THE VEHICLE RESTARTED. THE VEHICLE WAS TAKEN TO DEALER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661570December 2, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM), NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM), AND NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661408December 1, 2014
UNKNOWN OR OTHER
CAR STALLED WITHOUT WARING, ENGINE LIGHT DIDNOT COME ON. IM LUCKY NO ONE HIT ME ON THE HIGHWAY!!! RECALL P54 IVE BEEN TOLD NO PARTS ARE AVAILABLE TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661225November 28, 2014
FUEL/PROPULSION SYSTEM, ENGINE
ON JULY 19, 2014 MY VEHICLE CEASED TO START PROPERLY. IT WOULD TURN OVER AND OVER AND AFTER SEVERAL ATTEMPTS WOULD FINALLY START. ADDITIONALLY, THERE WERE SEVERAL INCIDENTS OF STALLING AT A STOP SIGN OR EXITING THE FREEWAY THEN DIFFICULTY RESTARTING. THIS BECAME MORE AND MORE FREQUENT, AND EACH TIME MY MECHANIC WAS UNABLE TO PINPOINT THE CAUSE. SEPTEMBER 4TH IS THE LAST DAY THAT MY CAR STARTED. I HAD IT TOWED TO THE MECHANIC WHO AFTER HAVING POSSESSION OF MY VEHICLE FOR 3 WEEKS UNABLE TO PINPOINT THE ISSUE, FOUND THROUGH RESEARCH THAT CHRYSLER HAD ANNOUNCED A MASSIVE RECALL FOR THIS EXACT ISSUE. HE REFERRED ME TO THE CHRYSLER RECALL SPECIALIST PHONE NUMBER, WHICH I CALLED IMMEDIATELY. MY FIRST FOUR PHONE CALLS WERE NOTHING MORE THAN A RUN AROUND GAME UNTIL I FOUND THE INFORMATION ON NHTSA WEBSITE. ACCORDING TO THE NHTSA RECALL INFORMATION, REPAIRS WERE SET TO BEGIN 10/25/14. ACCORDING TO CHRYSLER, THE NOTICES WERE SET TO GO OUT BY MAIL ON 10/31/14 THE GENTLEMAN ASSURED ME THAT I WOULD ALSO RECEIVE AN EMAIL RECALL NOTIFICATION TO PROVIDE THE REPAIRING DEALER ON 10/31/14. I MAKE AN APPOINTMENT AT RANCHO JEEP FOR RECALL P54 REPAIR AT 10AM NOVEMBER 1. 10/31/14, 3PM, I HAVE YET TO RECEIVE AN EMAIL NOTIFICATION. I CALL CHRYSLER AGAIN AND AM NOW TOLD THAT I HAD BEEN MISINFORMED, IT IS A PRELIMINARY NOTICE, NO REPAIRS CAN BE DONE. MY JEEP IS STILL NONOPERATIONAL, SINCE SEPTEMBER 5, 2014. THE VEHICLE CANNOT BE REPAIRED BECAUSE THERE ARE NO PARTS TO REPLACE THE FAULTY PART WITH...I HAVE HAD A RENTAL CAR FOR ALMOST 3 MONTHS BECAUSE OF THIS RECALL ISSUE, COSTING NEARLY $800 EACH MONTH. CHRYSLER REFUSES TO ACCOMMODATE A REPLACEMENT VEHICLE OR REIMBURSE RENTAL EXPENSE WHOLLY OR PARTIALLY. MY VEHICLE WOULD BE OPERATIONAL IF NOT FOR THIS FACTORY RECALL P54, AND I WOULD NOT HAVE INCURRED $2400 RENTAL CAR EXPENSE TO DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661045November 26, 2014
ELECTRICAL SYSTEM
I AM HAVING TROUBLE STARTING THE ENGINE. IT USUALLY TAKES SEVERAL ATTEMPTS BEFORE THE ENGINE ACTUALLY STARTS. THE CHECK ENGINE AND ELECTRICAL PROBLEMS LIGHTS ARE LIT DURING ATTEMPTS TO START THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660565November 24, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND STALLED IMMEDIATELY AFTER IT WAS STARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP RELAY WOULD NEED TO BE REPLACED. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER STATED THAT THE PART NEEDED TO REMEDY THE FAILURE WAS UNAVAILABLE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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