Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10840297March 7, 2016
INTERIOR LIGHTING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM) AND 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840114March 6, 2016
ELECTRICAL SYSTEM
SOME TIMES CAR WILL CRANK ,BUT NO START ,HAS HAPPENED AT LEAST 5 TIMES SINCE I BOUGHT THE CAR USED 2 MONTHS AGO ,REPEATED TIME EVENTUALLY WILL START WE ARE WORRIED THAT CAR WILL STALL WHILE DRIVING .WAS IN A DEALER FOR THIS PROBLEM ONCE ALREADY BUT THEY SAID THEY COULDNT REPRODUCE .I HEARD OTHER JEEP OWNERS HAVING SAME PROBLEM AND ITS SOMETHING TO DO WITH TIPM MODULE EXTREMLY EXPENSIVE REPAIR ,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839818March 4, 2016
UNKNOWN OR OTHER
REPEATED RECALL P36 (EXECUTED) THEN R71 FOR VANITY LIGHT WIRING. I DON'T UNDERSTAND WHY THE MANUFACTURER CAN NOTIFY AND THEN POSTPONE ANY FIX FOR NEARLY A YEAR! THIS PROBLEM WAS SUPPOSEDLY FIXED WITH RECALL P36 AND CAN RESULT IN A VEHICLE FIRE, NOW A NEW RECALL R71 IS ISSUED THAT WILL NOT BE EXECUTED FOR NEARLY YEAR. WHAT AM I SUPPOSED TO DO CARRY A FIRE EXTINGUISHER?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839767March 3, 2016
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE VEHICLE STALLED. THERE WERE SEVERAL WARNING LIGHTS ILLUMINATED THAT DIMMED RIGHT BEFORE THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART FOR THE REPAIR WAS ON BACK ORDER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838491February 25, 2016
WHEELS
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE BEGAN TO VIBRATE. SHORTLY AFTER THE VIBRATION OF THE WHEELS, THE REAR PASSENGER WHEEL DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, THE DETAILS OF THE FAILURE COULD NOT BE DETERMINED AT THE TIME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837412February 22, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. IN ADDITION, THE FRONT DRIVER'S SIDE SEAT FAILED TO HEAT UP. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE HEAT SENSOR AND THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM) AND 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837104February 19, 2016
ELECTRICAL SYSTEM, INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/14/16*LJ CONSUMER WAS TOLD BT THE DEALER TO WAIT FOR A FORMAL LETTER. UPDATED 05/30/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837164February 19, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837209February 19, 2016
SERVICE BRAKES
THE BRAKE BOOSTER FAILED WHILE DRIVING IN CITY TRAFFIC AND WHILE BRAKING FOR A TRAFFIC LIGHT, WITHOUT WARNING AND WITHOUT APPEARANCE OF THE BRAKE WARNING LIGHT ON THE DASH. THE BRAKE BOOSTER RECALL 14V-154 WAS ACCOMPLISHED APPROX. 4 MONTHS PRIOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837207February 19, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. ON MULTIPLE OCCASIONS, THE VEHICLE STALLED WHILE DRIVING IN REVERSE OR WHILE IDLING. THE CONTACT ALSO INDICATED THAT THE ENGINE WOULD NOT IMMEDIATELY START OCCASIONALLY. THE CAUSE OF THE FAILURES WERE NOT DIAGNOSED NOR REPAIRED. THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) WAS RECEIVED IN APRIL OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837210February 19, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. AFTER PARKING THE VEHICLE IN THE GARAGE, A BURNING ODOR WAS PRESENT INSIDE THE CONTACT'S HOME APPROXIMATELY 10 MINUTES LATER. THE CONTACT DISCOVERED BLACK SMOKE AND FLAMES COMING FROM THE VEHICLE AND IMMEDIATELY CALLED THE FIRE DEPARTMENT TO EXTINGUISH THE FLAMES. THE FIRE MARSHALL INDICATED THAT THE FLAMES WERE STARTED BY A FAULTY VANITY LAMP. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) IN JUNE OF 2015, BUT THE FAILURE RECURRED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 30,500.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10836870February 18, 2016
INTERIOR LIGHTING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836930February 18, 2016
ELECTRICAL SYSTEM
WHILE DRIVING ON A HIGHWAY, THE BATTERY LIGHT CAME ON AND WITHIN MINUTES, THE ENTIRE ELECTRICAL SYSTEM BEGAN TO SHUT DOWN. FIRST THE NAVIGATION WENT, THEN ALL LIGHTS ON THE DASHBOARD FOLLOWED BY POWER STEERING, ANTI-LOCK BRAKES. THE CAR DIED. THE ALTERNATOR WENT BAD AND EVENTUALLY CAUGHT ON FIRE AT MY MECHANIC SHOP WHILE TRANSFERRING THE VEHICLE INSIDE AFTER BEING TOWED. THE ALTERNATOR ON MY JEEP WAS THE 180AMP AND THEREFORE WAS NOT COVERED UNDER THE RECALL P60. MY LOCAL JEEP DEALERSHIP INITIALLY TOLD ME IT WAS COVERED AND THEN SAID IT WAS NOT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10836955February 18, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) HOWEVER, THE PARTS TO DO THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS ARE UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836623February 17, 2016
ELECTRICAL SYSTEM, INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836384February 16, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE AND REAR UPPER AND LOWER TRIM, THE FRONT PASSENGER SIDE AND REAR UPPER AND LOWER TRIM, AND ALL THE DASHBOARD TRIM WAS PEELING AND FALLING OFF. THE CONTACT STATED THAT THE VEHICLE SHOULD BE INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000. THE VIN WAS NOT AVAILABLE. UPDATED 04/22/2016*LJ CONSUMER WAS TOLD THERE WAS NO RECALL FOR THIS VEHICLE BY 3 DEALERS. UPDATED 5/29/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836444February 16, 2016
ELECTRICAL SYSTEM
SUN VISOR WIRING RECALL R71. RECEIVED A RECALL NOTICE FROM CHRYSLER TODAY INDICATING THAT A WIRING PROBLEM MAY CAUSE A FIRE. NOTICE STATED THAT THEY EXPECT TO HAVE A REMEDY AVAILABLE IN THE 4TH QUARTER OF 2016. THIS DOES NOT REPRESENT "REMEDY THE DEFECT WITHIN A REASONABLE TIME". NHTSA SHOULD PUT MORE PRESSURE ON CHRYSLER TO ADDRESS THIS SITUATION IN A MORE TIMELY FASHIION. WAS CHRYSLER NOT ALREADY FINED FOR BEING TOO SLOW TO ADDRESS SAFERY DEFECTS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10826047February 14, 2016
ENGINE, VEHICLE SPEED CONTROL
VEHICLE STALLS WHEN APPLYING BRAKES WHILE DECELERATING. ALL POWER IS LOST AND VERY DIFFICULT TO STEER OR BRAKE. THE VEHICLE WILL RESTART WHEN PUT BACK INTO PARK AFTER DRIFTING TO A STOP. THIS IS A RANDOM PROBLEM THAT OCCURS 1-2 TIMES EVERY COUPLE OF WEEKS ON AVERAGE. THE PROBLEM HAS BEEN REPORTED TO JEEP AND HAS BEEN AT THE DEALER SEVERAL TIMES BUT THEY CANNOT REPRODUCE THE PROBLEM AND THERE ARE NO ENGINE CODES BEING GENERATED. THIS IS A VERY DANGEROUS HAZARD AND I HAVE SIMPLY BEEN LUCKY I HAVE NOT BEEN IN A SERIOUS ACCIDENT YET AS A RESULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825821February 12, 2016
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE BRAKE PEDAL WAS DEPRESSED AND HESITATED TO RESPOND. AS A RESULT, THERE WAS A GREATER STOPPING DISTANCE. THE VEHICLE WAS REPAIRED BUT THE DETAILS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. UPDATED 03/16/16*LJ UPDATED 03/22/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825365February 10, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PARKED AND SHIFTED INTO REVERSE, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CRASHED. THE CONTACT SUFFERED A FRACTURED NOSE THAT INJURED THE SINUS CAVITIES AND A FRACTURED RIB. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 120,000. UPDATED 05/10/16*LJ UPDATED 05/24/18*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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