Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10184267March 5, 2007
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
POWER STEERING HOSE DEVELOPED A LEAK DUE TO POOR DESIGN WHICH CAUSED LOSS OF ASSIST ,VEHICLE WAS TAKEN TO DEALERSHIP FOR REPAIRS WHERE THE POWER STEERING PUMP AND PRESSURE HOSE WERE REPLACED. DEALER WOULD NOT COVER ANY OF THE COST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184136March 4, 2007
UNKNOWN OR OTHER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
2002 JEEP LIMITED. WINTER OF 2007 VENTS ON PASSENGER SIDE ONLY BLOWS COLD AIR. DASHBOARD, WINDSHIELD DEFROSTER AND REAR SEAT VENTS ONLY BLOW COLD AIR. MAJOR SAFETY PROBLEM BECAUSE CANNOT DEFROST FRONT WINDOWS DUE TO COLD AIR. DEALER STATES THAT THEY HAVE BEEN GETTING FLOODED WITH 2002 LTD'S THIS YEAR WITH THIS PROBLEM, AND APPROXIMATELY 50% OF 2002 JEEP LIMITED HAVE THIS PROBLEM. IT IS CAUSED BY BROKEN HINGES ON VENT DOOR UNDER DASHBOARD. COST TO REPAIR IS OVER $1,000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183999March 2, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
DEFROSTER AND DEFOGGER NOT WORKING PROPERLY. LIMITED VISIBILITY DUE TO FOGGY WINDOWS. NEED TO HAVE BLEND DOORS REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183432February 25, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE BRAKES ON 2002 GRAND CHEROKEE ARE VERY SUSPECT. THE DEALER REPLACED THEM UNDER WARRANTY AT 24,000 MILES DUE TO WARPAGE OF ROTORS. AT 54,000 MILES THE ROTORS WERE TURNED BECAUSE OF WARPAGE AND NOW AT 62,000 THEY EXHIBIT SYMPTOMS OF BEING WARPED AGAIN - WORSE THAN BEFORE THEY WERE LAST TURNED. JEEP HAS OBVIOUSLY ONLY REPLACED DEFECTIVE PARTS WITH DEFECTIVE PARTS. THIS CREATES COST, INCONVENIENCE AND POTENTIAL SAFETY HAZARD TO THE CONSUMER.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183342February 23, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
HEATER/DEFROSTER STOPPED BLOWING WARM REGARDLESS OF HEAT SWITCH POSITION. WENT TO DEALER AND WAS TOLD ALL HEATER/BLEND DOORS WERE BROKEN. THEY WERE ALL REPLACED, AND IT TOOK 3 DAYS FOR THEM TO FINISH. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183257February 22, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
(1) THE HVAC BLEND AND RECIRCULATION DOORS ON MY 2002 JEEP GRAND CHEROKEE LIMITED BROKE. (2) THIS RESULTED IN ONLY COLD AIR BLOWING ON THE PASSENGER SIDE. (3) DEALER QUOTES FOR REPAIRS (PARTS/LABOR) ARE $800+. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183154February 21, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I TOO HAVE PURCHASED ONE OF THE JUNK VEHICLES WITH IT'S UN-USABLE EXTENDED WARRANTY. MY PASSENGER SIDE HEAT WENT OUT FIRST AND NOW ALL MY HEAT IS GONE. I DON'T FEEL THIS COMPLAINT HAS BEEN LOOKED AT BY ANYONE WHEN IT IS CLEARLY A SAFETY HAZARD TO DRIVE IN INCLEMENT WEATHER. ALL OF US WHO HAVE BEEN DUPED BY CHRYSLER SHOULD GET TOGETHER AND START A CLASS ACTION LAWSUIT AGAINST CHRYSLER. I DO KNOW ONE THING FOR SURE. THIS IS THE LAST CHRYSLER VEHICLE I WILL EVER OWN! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182916February 18, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
THIS IS A COMPLAINT ON THE DAIMLER CHRYSLER DEALERSHIP THAT I WENT TO HAVE THE ELECTRIC RADIATOR FAN REPLACED DUE TO THE SAFETY RECALL F25. I MADE AN APPOINTMENT FOR 8:00 AM AT SOUTH BAY CHRYSLER JEEP DODGE ON 20900 HAWTHORNE BLVD., TORRANCE, CA 90503. BASED ON THE LETTER I RECEIVED I KNEW SERVICE WOULD TAKE APPROX 1.5 HOURS. THE SERVICE MANAGER RAYMOND TOLD ME IT WOULD BE READY IN 2 HOURS. I TOLD HIM THAT I HAD A BUSINESS APPOINTMENT AT 2:00 PM THAT I COULD NOT MISS AND I WAS REASSURED THAT MY CAR WOULD DEFINITELY BE READY IN TIME. WHEN MY VEHICLE WASN'T READY AT 12:00 PM, I CALLED THE DEALERSHIP ONLY TO BE TREATED VERY RUDELY BY THE SERVICE RECEPTIONIST. I WAS TOLD THEY HADN'T EVEN STARTED WORKING ON MY CAR AND THAT RAYMOND WENT TO LUNCH AND I WOULD HAVE TO WAIT UNTIL HE RETURNED AT 1:15 PM TO GET AN UPDATE. I TOLD HER THAT WAS UNACCEPTABLE, THAT IT HAD ALREADY BEEN 4 HOURS AND I NEEDED MY CAR. SHE TOLD ME THAT I COULD COME GET MY CAR BECAUSE THEY HADN'T STARTED WORKING ON IT YET, BUT WITHOUT BEING SERVICED. I WAS OKAY WITH THAT. ONCE I GOT TO THE DEALERSHIP, I WAS TOLD THAT MY CAR WAS COMPLETELY TAKEN APART AND UNDRIVEABLE. I WAS LEFT STRANDED. A TWO HOUR JOB TURNED INTO A 9 HOUR JOB AND IT SEVERELY AFFECTED MY TIME. I WAS NOT OFFERED AN APOLOGY, YET WAS TREATED VERY RUDELY FOR BEING A NUISANCE TO THEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182924February 18, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
I EXPERIENCED BRAKE FAILURE ON MY 2002 JEEP GRAND CHEROKEE (59,000 MILES). AFTER BRAKING TO TURN A CORNER THE BRAKES WOULD NOT WORK. THIS OCCURRED OVER SEVERAL INSTANCES AND BECAME VERY UN-NERVING NOT KNOWING WHEN THE BRAKES WOULD WORK. I TOOK IT TO THE JEEP DEALER AND HE STATED THAT HE REPLACED THE MASTER CYLINDER. HE ALSO SAID IT WAS NOT COVERED BY THE BRAKE RECALL SO I HAD TO PAY SEVERAL HUNDRED DOLLARS TO GET IT REPAIRED OUT OF MY OWN POCKET. I CONTACTED JEEP AND THEY WERE NO HELP AND WOULDN'T AGREE TO PAY ANYTHING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182859February 17, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
MY 2002 JEEP GRAND CHEROKEE LIMITED EDITION SUV HAS HAD A SIGNIFICANT FAILURE IN THE HVAC UNIT. THE PASSENGER SIDE VENTS ONLY BLOW OUT COLD AIR, AS IF THE AIR CONDITIONER WAS ON, BUT THE TEMPERATURE IS SET ON HIGH. THE DRIVER SIDE VENTS BLOW OUT AIR ACCORDING TO THE CONTROLS BUT THE SPEED OF THE AIR IS WEAK, EVEN THOUGH THE CONTROLS ARE SET ON HIGH. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183732February 16, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
CUSTOMER HAS CONCERN ABOUT RECALL F-25- ELECTRIC RADIATOR FAN**NAR**CC THE VEHICLE'S FAN BROKE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182808February 16, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
2002 GRAND CHEROKEE UNLIMITED (WJ) BLEND DOOR BROKEN. CREAKING/GROANING SOUNDS COMING FROM UNDER DASH. WHEN HEATER IS ON, PASSENGER SIDE GETS ONLY COLD AIR. FIRST DISCOVERED IN SEPT OF 2005 WHILE VEHICLE WAS BELOW 36000. VEHICLE STILL WITHIN FACTORY WARRANTY (100,000). WAS TOLD BY DEALER THAT THE BLENDER DOOR WAS BROKEN AND NOT COVERED UNDER WARRANTY. COST TO REPAIR APPROX. $850.00. UNSATISFACTORY SINCE THIS SEEMS TO BE A COMMON PROBLEM WITH WJ OWNERS. WE'VE BEEN LIVING WITH THIS PROBLEM FOR TWO YEARS DUE TO THE COST OF THE REPAIR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182630February 15, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
ON JANUARY 22, 2007, I HEARD A "CRACKING" NOISE UNDER THE DASH AS I STARTED MY JEEP IN THE MORNING. LATER THAT MORNING IT BECAME APPARENT THAT IT WAS NOT POSSIBLE TO GET ANY HEAT IN THE CABIN, NOR WAS IT POSSIBLE TO DEFROST THE WINDSHIELD. AFTER TRYING VARIOUS SETTINGS, ALL THAT CAN BE ACHIEVED IS TO BLOW COLD (AMBIENT) AIR (CURRENTLY 4F) OUT OF THE VARIOUS VENTS/DEFROSTER. THIS DOES VERY, VERY LITTLE TO REMOVE FROST FROM THE WINDSHIELD. ADDITIONALLY, THE HEATER CORE HAS BEGUN FAILING. THIS RELEASES ADDITIONAL MOISTURE INTO THE CABIN, CAUSING EVEN WORSE FOGGING (FROSTING THIS TIME OF YEAR). THIS COMBINATION OF FAILURES RENDERS THE DEFROSTER TOTALLY INEFFECTIVE, AND REQUIRES THE DANGEROUS ACT OF WIPING OR SCRAPING THE INSIDE OF THE WINDOW ABOUT EVERY 5 MINUTES UNDER NORMAL WINTER CONDITIONS. I AM INFORMED THAT THIS CONDITION IS CAUSED BY THE BREAKAGE OF "MIX DOORS" IN THE HVAC SYSTEM, A KNOWN DEFECTIVE "WEAK PART" THAT IS CURRENTLY BEING REPLACED (AT CUSTOMER EXPENSE) ON VIRTUALLY ALL 1999-2004 GRAND CHEROKEES WITH AUTOMATIC CLIMATE CONTROLS. BREAKAGE OF THESE PARTS CAN CONSTITUTE A SERIOUS HAZARD, AND SHOULD BE A REQUIRED RECALL BY DC. I HAVE HAD TO UNDERTAKE THIS REPAIR MYSELF - A HUGE TASK, AS I DO NOT HAVE THE $1800 TO HAVE THE DEALER REPAIR IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182657February 15, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
SAFETY RECALL F25-ELECTRIC RADIATOR FAN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182559February 14, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DRIVING THROUGH ANOTHER STATE IN SUB-ZERO TEMPERATURES, MY HEATER IMMEDIATELY AND WITHOUT NOTICE, STOPPED WORKING IN MY 2002 JEEP GRAND CHEROKEE. I COULD NOT PROCEED FURTHER, AS I HAD IN THE VEHICLE OLDER PEOPLE WHO WOULD BE TOO SUSCEPTIBLE TO THE COLD. I TOOK IT TO A DEALER WHO TOLD ME THEY HAVE FIXED OVER 16 OF THESE PROBLEMS WITH THE BLEND DOORS AT $1000 FOR THE COST TO FIX IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182603February 14, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER BLEND DOORS ARE BROKEN, RESULTING IN NO HEAT ON PASSENGER SIDE, AND NO DEFROST FOR THE WINDSHIELD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182483February 13, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
COMPLAINT # 10179028 - BLEND DOOR - DENSO'S HVAC SYSTEM IS SUBSTANDARD AND AN EXPENSIVE FIX; NOT COVERED UNDER EXTENDED WARRANTIES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182368February 12, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
IT APPEARS THAT ALL JEEPS FROM 99-04 HAVE A BLEND DOOR MALFUNCTION. I BOUGHT MY JEEP USED IN 2006 IT IS A 2002 WITH 62000 MILE ON IT BOUGHT IT IN THE SUMMER AND IT WAS 100 DEGREES OUT. HAD NO IDEA THAT THE HEATER DID NOT FUNCTION 2 MONTHS LATER THE TEMPERATURE DROPPED AND I WAS IN THE COLD ON THE PASSENGER SIDE. CONTACTED DEALER SCHEDULED REPAIR HAD TO PAY HALF OF THE $840.00 BILL. WAS TOLD IT WOULD PROBABLY DO THIS AGAIN, SINCE IT IS AN ALL TO COMMON PROBLEM WITH THE DUAL TEMP ELECTRONIC CLIMATE ZONE MODELS. JUST THANKFUL NO ONE GOT HURT IF WINDOW WAS UNABLE TO DEFROST AND CAUSED AN ACCIDENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182331February 12, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I HAVE A 2002 JEEP GRAND CHEROKEE OVERLAND THAT HAD APPROXIMATELY 46,000 MILES AT THE TIME OF INCIDENT. IT WAS A PREVIOUSLY OWNED VEHICLE AND ABOUT 6 MONTHS AFTER PURCHASE, I TURNED ON THE HEATER AND THERE WAS NOTHING BUT COLD AIR BLOWING. WHEN I WENT TO THE DEALER TO GET IT FIXED, THEY SAID IT COULD BE A SIMPLE COMPUTER PROBLEM, OR A MAJOR MECHANICAL PROBLEM, WHERE THE VENTS GET STUCK. IT ENDED UP BEING THE MAJOR ONE, AND THEY SAID IT WAS COMMON FOR THIS TO HAPPEN ON THIS MODEL JEEP. THEY INSTALLED NEW BLEND DOORS AND ACTUATOR MOTORS, WHICH COST ME ABOUT $1,200. IT IS SO COSTLY BECAUSE THEY HAVE TO REMOVE THE ENTIRE DASH TO REACH THE PROBLEM. THE LABOR WAS $776.04 AND THE PARTS WERE $389.47 AFTER IT WAS RETURNED, ABOUT A MONTH LATER, MY CAR WOULDN'T START UP, BECAUSE THE DEALER DID NOT FULLY CONNECT A WIRE HARNESS BACK TOGETHER, SO IT VIBRATED LOOSE AND WOULDN'T ALLOW THE KEYS TO START THE IGNITION. THIS IS A SAFETY FEATURE OF THE VEHICLE, WHERE THE KEYS HAVE TO BE PROGRAMMED TO WORK IN THE IGNITION. IT MADE IT SO IT DIDN'T READ MY PREVIOUSLY PROGRAMMED WORKING KEYS. I ENDED UP BEING STRANDED ABOUT 10 MILES FROM THE DEALER. THANKS TO AAA, THEY CAME AND PICKED THE CAR UP, AND THEN TOOK IT TO THE DEALER, WHICH THEY FIXED THAT FOR FREE, ON ACCOUNT OF IT BEING THEIR FAULT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181939February 8, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I OWN A 2002 JEEP GRAND CHEROKEE LIMITED. THE EVENTS LEADING UP TO THE FAILURE OF THE VENTILATION SYSTEM WERE (1) RAPID FOGGING OF FRONT WINDSHIELD,(2) FOGGING OF FRONT PASSENGER WINDOWS,(3) FAILURE OF PASSENGER HEAT WHILE STILL MAINTAINING DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON PASSENGER SIDE OF JEEP. CONSEQUENTLY,(1) THE WINDSHIELD AND FRONT WINDOWS DO NOT DEFOG, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASHBOARD VENTILATION SYSTEM. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AT A COST OF APPROXIMATELY $1,200 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO THE CERTIFIED SERVICE DEPARTMENT AT THE LOCAL JEEP DEALER AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITEDS WITH DUEL ZONE VENTILATION SYSTEMS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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