Jeep Grand Cherokee Complaints (2000)

1,447 consumer complaints on file.

#10005798February 13, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
VEHICLE HAS LESS THAN 40,000 MILES AND THE FUEL PUMP SEAL HAS DETERIATED CAUSING VERY HARD STARTING AFTER THE VEHICLE SITS FOR SEVERAL HOURS. DEALER SAID THEY ARE SEEING A NUMBER OF THESE FAILURES. REPAIR COST IS SEVREAL HUNDRED DOLLARS FOR A SMALL O-RING GASKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007057February 11, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE ROTORS NEEDED TO BE REPLACED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005455February 7, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT BRAKE ROTORS. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004927January 29, 2003
SEAT BELTS:FRONT
VEHICLE HIT A CONCRETE BASE TO A LIGHTNING STANDARD IN A PARKING LOT ON THE FRONT FENDER ON THE DRIVER'S SIDE AT APPROXIMATELY 1-2 MPH. THE FORCE PUSHED THE PASSENGER FORWARD WHO WAS RESTRAINED IN A SEAT BELT BUT HER STRENUM WAS FRACTURED. NO INJURY TO THE DRIVER.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10003553January 28, 2003
SERVICE BRAKES, AIR:DISC:ROTOR
EXPERIENCED VEHICLE VIBRATION WHEN APPLYING BRAKES. THE DEALER TOLD ME IT WAS NOT UNDER WARRENTY AND IT HAD TO DO WITH DRIVER'S BRAKING HABITS, BUT THIS IS OUR SECOND GRAND CHEROKEE AND NEVER EXPERIENCED THIS PROBLEM BEFORE. I HAD THE ROTORS (TWO FRONT) TURNED, BUT IT IS DOING IT AGAIN AFTER 5 MONTHS. I TOOK IT IN AGAIN, AND THEY TELL ME THE ROTORS (TWO FRONT) NEED TO BE TURNED AGAIN. FROM ALL THE COMPLAINTS I SEE AND HEAR ABOUT, IT SEEMS THERE IS A PROBLEM WITH THESE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003053January 20, 2003
SUSPENSION:FRONT
VEHICLE PULLS TO THE RIGHT. WHEN DRIVING, I CONSTANTLY HAVE TO STEER TO THE LEFT SO THAT THE VEHICLE WILL GO STRAIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003063January 20, 2003
SERVICE BRAKES, AIR:DISC:ROTOR
VEHICLE VIBRATES EXCESSIVELY WHEN BRAKES ARE APPLIED FROM 40 TO 70 MPH. ROTORS HAVE BEEN REPLACED AT 5800,12500,&19900 MILES. DEALERS IN FL. AND NC HAVE SERVICED VEHICLE UNDER WARRANTY, STATING ROTORS ARE PREMATURELY WARPED AND THEREFORE DEFECTIVE. NOW AT 30000 MILES AND VIBRATING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004148January 17, 2003
AIR BAGS:FRONTAL
WHILE DRIVING AT 60 MPH VEHICLE WAS INVOLVED IN A FRONTAL COLLISION AND THE AIRBAGS DID NOT DEPLOY. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10002810January 16, 2003
SERVICE BRAKES, AIR:DISC:ROTOR
2000 JEEP GRAND CHEROKEE BRAKE PROBLEMS.MY JEEP HAS 45,000 ON IT AND THIS WILL BE MY FORTH SET OF BRAKES.DEALER HAS COVERED THE BRAKE WORK WHILE UNDER WARENTEE.BUT THIS HAS NOT SOLVED THE PROBLEM BETWEEN 5000 TO 10,000 I WILL HAVE TO HAVE A BRAKE JOB DONE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000896January 10, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2000 JEEP CHEROKEE DOOR LOCKS 7 FAILURES, DOES NOT LOCK WHEN UNDERWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001472January 8, 2003
EQUIPMENT, AIR BAGS:FRONTAL
WHILE IN MOTION, CONSUMER WAS REAR ENDED. THE REAR SEAT HEADRESTS WERE EJECTED FROM THEIR HOLDERS STRIKING THE CONSUMER AND THE PASSENGER IN THE BACK OF THEIR HEADS CAUSING DEEP CUTS. ALSO, THE AIR BAGS FAILED TO DEPLOY. *JG *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10002194January 7, 2003
AIR BAGS:FRONTAL
WHILE DRIVING AT 30MPH, THE VEHICLE EXPERIENCED A FRONT END COLLISION, WHERE THE AIR BAGS DIDN'T DEPLOYED. TS SCC
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10002046January 6, 2003
ENGINE AND ENGINE COOLING
CONSUMER STATES THAT WHILE THE VEHICLE WAS TURNED OFF A FIRE STARTED UNDER THE HOOD ON THE PASSENGER SIDE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. PH
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10001899January 3, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
JEEP IS EQUIPPED WITH ABS BRAKES. THE BRAKE PAD ROTORS AND CALIPERS HAVE BEEN REPLACED TWICE WITHIN 8000 MILES ACCUMULATION. TS THERE WAS A SHIMMY IN THE STEERING WHEEL DUE TO THE BRAKE PROBLEM. THE CONSUMER REQUESTED REIMBURSEMENT FOR THE MONIES SPENT ON REPAIR. SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002034January 3, 2003
ELECTRICAL SYSTEM
THE KEYLESS ENTRY WORKS INTERMITTENTLY. CONSUMER STATES SOMETIMES THE WINDOWS WILL GO UP AND SOMETIMES THEY WON'T. PLEASE PROVIDE ANY FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000456January 1, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONTINUE TO EXPERIENCE FRONT BRAKE ROTOR FAILURE DUE TO WARPAGE. THIS HAS OCCURRED EVERY 6,000-8,000 MILES. ROTORS AND PADS HAVE BEEN REPLACED 4 TIMES WITH THE CALIPERS REPLACED THE LAST TIME PER TSB #0500302 DTD 5/02. THEY HAVE NOW FAILED AGAIN EVEN WITH THE NEW CALIPERS. THE DEALER HAS BEEN GREAT, HOWEVER THIS IS A DESIGN FLAW WITH CHRYSLER/JEEP THAT NEEDS A RECALL AND A PERMANENT FIX. IT IS A SAFETY ISSUE AS WELL AS A TIME ISSUE TO HAVE IT FIXED EVERY 8,000 MILES! CHRYSLER REFUSES TO PROVIDE AN EXTEDNED WARRANTY OR ANY LASTING SOLUTION TO THE PROBLEM. I THINK A CLASS ACTION LAW SUIT WOULD BE IN ORDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000443December 31, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ROTORS HAVE HAD TO BE REPLACED EVERY 7000 MILES. WHEN ROTORS BECOME WARPED, IT BECOMES ALMOST UNDRIVABLE. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000637December 30, 2002
LATCHES/LOCKS/LINKAGES, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
SAFETY ISSUE: POWER DOOR LOCKS INOPERABLE. 2000 JEEP GRAND CHEROKEE. ON THREE (3) SEPERATE OCCASSIONS, WE HAVE HAD TO HAVE THREE (3) SEPERATE ELECTRONIC LOCKING SYSTEMS REPLACED ON THREE (3) SEPERATE DOORS/HATCHES ON THIS VEHICLE. IN ALL THREE INCIDENTS, THE "ACTUATOR" HAS FAILED TO EITHER LOCK AND/OR UNLOCK EACH INDIVIDUALLY EFFECTED DOOR. ON ONE OCCASSION, WE WERE UNABLE TO EXIT THE DRIVER'S DOOR AT ALL, THUS HAVING TO CLIMB OVER TO THE PASSENGER'S FRONT DOOR TO EXIT. WHEN WE CONTACT THE MANUFACTUER - EACH TIME - THEY TELL US THAT THESE ARE "NORMAL WEAR ITEMS". AFTER SCANNING YOUR SIGHT, I FIND A TOTAL OF TWENTY-ONE SUCH RELATED COMPLAINTS FOR JEEP GRAND CHEROKEES (NOT ALL YEAR 2000 MODELS) AND FOUR SPECIFICALLY RELATED, YEAR 2000 COMPLAINTS. TO DESCRIBE THE FAILURE: THE LOCKING MECHANISM SIMPLY FAILS TO ENGAGE AND/OR DISENGAGE AND MAKES A HIGHER PITCHED, LONGER THAN USUAL, WHINING SOUND - AS IF AN ELECTRICAL MOTOR HAS FAILED. THE COST OF EACH REPAIR HAS BEEN EQUAL TO OR EXCEEDED $150.00 PER INCIDENT. THE FOLLOWING LISTED INCIDENT DATE (ONLINE SUBMISSION FIELD REQUIRED) REFERS ONLY TO THE LATEST/MOST CURRENT DATE OF REPAIR. ALL SERVICES FOR SUCH REPAIRS - EACH INCIDENT - WERE OBTAINED AT CAPITOL GRAGE, A JEEP/CHRYSLER DEALER, IN WILLIMANTIC, CONNECICUT. THE VEHICLE WAS ORIGINALLY PURCHASED AT A NOW DEFUNCT, JEEP DEALERSHIP IN MANSFIELD, CONNECTICUT, NAMED CHAMPAGNE JEEP/CHEVEROLET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#568459December 26, 2002
POWER TRAIN:MANUAL TRANSMISSION
CONSUMER STATED THE VEHICLE FELT SLUGGISH WHEN FIRST STARTING IN THE MORNING, THE DEALER REMOVED THE TRANSMISSION PAN AND FOUND EXCESSIVE BRASS AND METAL INSIDE THE PAN, THE DEALER DISSASSEMBLED THE TRANSMISSION, AND PUMP BUSHINGS THAT WERE STUCK ON THE TORQUE CONVERTER, ALSO THE REAR CLUTCH WAS BURNT.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000230December 18, 2002
ELECTRICAL SYSTEM
TAIL LIGHTS OUT, ALARM SYSTEM WILL GO OFF BY ITSELF, WINDOWS MALFUNCTIONIN, AND WHILE DRIVING YOU CAN HEARTHE LOCKS, LOCKING AND UNLOCKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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