Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#11526212June 9, 2023
ELECTRICAL SYSTEM
The Grand Cherokee shut down while driving on the highway. It was like the ignition turned off. I pulled over and could not start the car. After 30 minutes the push button ignition finally worked. This has happened at least three times and is intermittent, but dangerous enough that you lose power to the vehicle. The problem is with the wireless ignition node.at times the push button or remote start up feature will not start the engine. But once it does, it randomly shuts it down as if communication is lost or the key is not recognized, even with the FOB key in close proximity. No warning indication is given nor is it reported as a code to be analyzed. It’s not the FOBs, not the batteries in the FOBs, and not the other remote capabilities such as remote keyless entry. It is only push button (keyless) ignition and remote ignition that won’t start the vehicle. The severity is that once you do get it started and driving, it randomly with no warning shuts down causing you to coast wherever you are. I was fortunate to avoid a serious accident two of the times this happened on a major highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524607May 31, 2023
STEERING
2012 Jeep Grand Cherokee Laredo In August of 2020, I brought the vehicle to my repair shop due to a leak, and hard to steer at 75061 miles. They performed a repair of the rack & pinion, power steering hose, and an alignment. On 5/23/23, I had the vehicle in a shop to check on a sqeak while turning the wheel along with a clunking sound. They reported that the rack and pinion needs to be replaced at 107184 miles. I contacted the FCA-Jeep customer care. They wanted a diagnosis at Victory CDJR dealership. On 5/31/23 at 107701 miles, the dealership found that the steering rack, and both tie rods need replacement. I contacted the FCA immediately, and they determined not covered by warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523502May 23, 2023
STEERING
A couple week ago noticed fluid on my garage floor. It seemed to be dripping from the left front of the car. Also noticed this oil on the garage shelf which is closed to the car when I park it in the garage. Today, May 23, 2023 went to have the oil change in the car, and was told the power steering fluid was low .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523207May 22, 2023
EXTERIOR LIGHTING, VEHICLE SPEED CONTROL, VISIBILITY/WIPER
I was driving and the battery light came on with a chime, within seconds the car smelled hot, the air conditioning went out, road hazard lights on dash indicating flat tire came on, windshield wipers were going on and off at different speeds and windows were opening and closing and then did not work at all. I got the car into the driveway as I was en route to our home. As I got car to the driveway I lost all power. I had the same thing happen in 2019 - Report # 11255268. I do not know where to go to get the vehicle repaired or it the old recall will apply to this problem once again. Should I have the car towed to a dealer? I have my own private mechanic that addressed the problem in 2019. Please contact me asap. I don't know what the plan of action should be. Can I bring it to my own mechanic or does it need to go to a dealer. Please call or send me an e mail as soon as possible as I am without a vehicle. My number is [XXX] or e mail me at [XXX]. OR [XXX]. or use both e mails. Thank you! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519729May 1, 2023
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO LEATHER INSTRUMENT PANEL SAFETY RECALL. THE CONSUMER STATED HE IS OVER 3 YEARS PAST THE TIME OF THE RECALL AND STILL IS STARING AT THE SHRIVELED UP LEATHER DASHBOARD COVER AND THE EXTENDED WARRANTY HAS SINCE EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518956April 25, 2023
ELECTRICAL SYSTEM, FIRERELATED
The contact owned a 2012 Jeep Grand Cherokee. The contact stated that while idled, her husband released the brake pedal to accelerate when the vehicle rear-ended another vehicle. The air bags failed to deploy. The contact’s husband pulled the vehicle off the road and turned off the vehicle when the electrical started to malfunction. The contact stated that the doors were inadvertently locked while her husband was inside the vehicle. The contact then stated that the doors failed to unlock. The local authorities were notified of the failure and were able to remove the contact’s husband from the vehicle as the contact started to notice smoke at the hood of the vehicle. The contact then stated that the vehicle caught fire and disintegrated into flames. No injuries were sustained. No medical attention was required. A police report was filed. The fire department was notified, and the fire was extinguished. The vehicle was towed to a collision lot and deemed a total loss by the insurance company. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 55,000.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11516567April 11, 2023
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I just recently purchased this used 2012 Jeep Grand Cherokee. The problem I am experience, while driving at 74 mph the engine just shuts off. The vehicle would not restart for about 15 minutes. This has happened at least daily. The mechanic shop has checked the engine completely over. However they are stumped, The shop was able to repeat the problem but there are no codes. I know there was a recall on the fuel pump relay and then another on the relay. My mechanic has replaced the fuel pump relay but it still happens. I was reading in numerous blogs of this issue happening to many people. This past saturday night I was coming home from my second job when the car stalled out in the construction zone of 696 in Detroit, I can't tell you how many cars came close to killing me. This problem needs to be fixed by Jeep but there seems to be no movement, I'd hate to see people killed over this KNOWN issue. I know last Saturday night was the most fearful night of my life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515901April 7, 2023
ELECTRICAL SYSTEM, ENGINE
Was stopped at light and 2012 Jeep Cherokee lost all power and engine stalled. Lost lights, radio, heat and engine. It did restart after a minut or two. A week later, while driving, car began lagging/running rough. I felt I could not drive faster than 25 mph. Drove to Jeep dealer. Dealer is telling me it will cost more than $1500 to fix. I suspect this is a problem with the fuel pump relay....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514843March 31, 2023
AIR BAGS, SEAT BELTS
Airbag light came on and I took it to my mechanic and he stated the the buckle attached to the seat is throwing a code which disables my passenger airbag. The part is on national back order. Is what our local dealer said and we will not be getting a part for a very long time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513716March 25, 2023
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
After getting my car back from big o doge in Greenville sc I was on my way to work and stopped at a redlight when the light turned green my car just sat there and didn’t move I pressed the gas but nothing it just revved up like it was in neutral pressed the gas to the floor nothing all of a sudden it was like it jumped and took off…also did the same thing at a stop sign up hill and I had a car coming in the other lane as I was crossing the lane to get into the correct one….I had open recalls and set up for it to be checked when I arrived at the delarship they told me my recalls were closed. My car was not checked or repaired at the time how can you just cancel a recall/campaign after notification and claim parts aren’t available but the car was never fixed? I called the delarship paid 400 for 2 diagnostics and they didn’t put my trans cap back on so now they’ve basically ruined my car and didn’t fix NOTHING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512983March 21, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Oil pressure sensor code P0522. The engine oil pressure sensor fails before and after oil changes. This causes the oil temperature to sporadically increase and decrease psi drastically from 20 to 110 psi and vice versa. This has been confirmed with multiple OBD2 sensors along with the check engine light constantly on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510333March 6, 2023
ENGINE
The contact owned a 2012 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, she noticed a fuel odor throughout the vehicle. The contact then stated that the hood of the vehicle started to catch fire. The contact was able to navigate the vehicle off the road. The check engine warning light was illuminated. The fire department was notified, and the fire was extinguished. A fire report was filed. The contact suffered an asthma attack that required medical attention. The dealer was notified of the failure and the vehicle was towed by the dealer to a tow lot. The vehicle was not diagnosed or repaired. The vehicle was deemed a total loss by the insurance company. The manufacturer was notified of the failure and a case was opened. The failure mileage was unavailable.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11509174February 26, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
I had purchased my 2012 Jeep Grand Cherokee 5.7 hemi in June 2019. Shortly thereafter, I was driving on the highway when the vehicle stalled out and the wheel became very hard to control. I managed to avoid causing a major accident and made it to the side of the highway where I then sat for over 4 hours stranded. After trying to start my Jeep it just started up out of the blue and I drove home. I was nervous to drive it but I had no other mode of transportation. Over the next few months it would increasingly stall out. Sometimes in mid turn , sometimes on the expressway and sometimes just not start at all. A recall came out and I was able to have the truck " repaired ". Not even a month later it started to do the same thing. Stalling in mid drive. not starting at all or starting in Neutral only. I took it to a different dealership and paid over 300$ for them to do a diagnosis. Their diagnosis consisted of a " walk around " and taking a video of the vehicle. What a waste of money. As I was going to leave the dealership the vehicle wouldn't start. Then after an hour it suddenly started. I had advised service about it and they said that I can leave the vehicle and have them look at it when they had time which they said would be 4 days from then. I said you just looked at it and did nothing and I had to pay 300$ for nothing to be diagnosed. I was able to get the car home and then the car didnt start for a week then started .. would drive it then stalled and have to have it towed home a couple of times. Now the truck has been sitting in my driveway not able to start at all. The fuel pump relay was supposed to be replaced by two recalls I believe. Nothing was fixed and infact it only had made it worse probably causing damage to the rest of my vehicle. I am lucky I didnt crash, or even kill someone because of this. It is extremely dangerous and to not have the part fixed correctly nor even remedied with a replacement of the TIPM is unbelievable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507747February 17, 2023
FUEL/PROPULSION SYSTEM
I have been waiting for more than 5 months to be called in to fix a recall on my vehicle. Your site stated that if my recall has not been addressed in a timely manner to advise you all. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506705February 10, 2023
ELECTRICAL SYSTEM
The contact's mother owns a 2012 Jeep Grand Cherokee. The vehicle owner received notification of NHTSA Campaign Number: 19V813000 (Electrical System). The vehicle was taken to a local dealer for the recall repair; however, the contact was then informed that the part to do the recall repair was unavailable. The vehicle was not repaired, and an oil change was completed. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505303February 3, 2023
ELECTRICAL SYSTEM
The last recall was for a fuel system relay jumper wire harness. The truck will start and shut off multiple times in a row before it will stay running. It is very random and can happen 8x in a row then not do it gain for a month or week. No warning lights or codes are given and it's completely random. It's gotten worse after the recalled part was installed and now I'm being told I have to replace the entire TIPM and not just that wire harness that was the original recall a couple years ago.. This is a huge issue with Chrysler/ jeeps and it is across multiple years and vehicles- really wish someone would issue a recall being its such a common problem and it's the vehicles brain basically and very expensive and scary to have random no starts - you never know when it's gonna happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503773January 26, 2023
FUEL/PROPULSION SYSTEM
My Grand Cherokee started idling rough, then developed a misfire and often times while driving it would just die even while driving on the highway. It almost caused me to have an accident on two occasions. I learned on the NHTSA website my Jeep had an open recall and I contacted my local Jeep dealer only to have them tell me that the parts needed to perform the repair were "restricted"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503775January 26, 2023
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO LEATHER INSTRUMENT PANEL TOP PAD SAFETY RECALL. THE CONSUMER STATED THE PARTS WERE ORDERED BY THE MANUFACTURER UNDER WARRANTY BUT DODGE CANCELLED THE ORDER. IF THE CONSUMER WANTED TO REORDER THE PART IT WOULD BE AN OUT POCKET EXPENSE BECAUSE THE WARRANTY HAS SINCE EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503523January 24, 2023
UNKNOWN OR OTHER
I recently hit 100k and my jeep has been stalling. The first time it happened I was goi g about 45mph then stopped in traffic. I went to accelerate and nothing. It didn’t sputter and no lights came on saying anything was wrong. Input it in park, pushed the button and it started back up. A few weeks later, I pushed the button to start it and nothing happened. It did not even turn over. Again, I was able to push the button and start it. The most recent time, a month or so after, I came off the freeway and was slowing down. Again nothing to alarm me of it dying, just died and my power steering went out. I pulled over, put it in park and restarted it without issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503002January 22, 2023
SERVICE BRAKES, STEERING
I was leaving work and made a right turn. The vehicle steering and breaks locked up and I hit a telephone pole. No warning lights illuminated. The vehicle did not stall. Serious injury could have occurred. Police report and involvement happened as it was a large accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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